Indoor pool

Reviews of Park Place Lodge

3 out of 5
Park Place Lodge
742 Highway #3, Fernie, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 438 out of 756 reviews" "
Rating 8 - Good. 245 out of 756 reviews" "
Rating 6 - Okay. 53 out of 756 reviews" "
Rating 4 - Poor. 12 out of 756 reviews" "
Rating 2 - Terrible. 8 out of 756 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vicki

Travelled with partner
Liked: Amenities
We went to the Ghostriders hockey playoff games and it is in walking distance of the arena.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you for taking time to send us a review, we hope that you will stay with us next time you visit Fernie.

10/10 Excellent

sanra

Travelled with partner
The atmosphere was very warm and welcoming. I will definitely stay here again
Stayed 2 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thank you so much for taking the time to share you experience with us. We are happy to hear you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Laura

Stayed 2 nights in Mar 2024
Response from Guest Services on 24 Mar 2024
Thank you for taking the time to provide a rating for your experience with us. We are happy to see you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Keli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful, I’ll be here again. And the hot tub was hot. The pool was refreshing the rooms were clean large and great views and the 3rd floor was so quiet worth the upgrade if you can.
Stayed 1 night in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice property but tough to have the pool central to rooms as kids were playing in pool and were always told to be quiet so ask for rooms not around that area if you want more quiet
Stayed 2 nights in Mar 2024
Response from Guest Services on 10 Mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review. Furthermore, we will address the too much chemical use to the rooms to our Management team. We apologized for any inconvenience. anyhow, thank you for staying with us.

4/10 Poor

Carly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel itself seems nice. However we stayed for 2 nights with a toddler & from 7.30-10pm every night there were kids in the pool screaming the entire time. It was hard going getting out little one to sleep. I’m all got kids having fun, but when the rooms are all centred around the pool, people should have some respect for other guest staying there and staff should enforce some rules. We made sure our toddler had fun in the pool but wasn’t loud and we made sure she enjoyed it at a time that people were not winding down for the day. If you stay on the 3rd floor you maybe lucky to avoid any noise from the pool area. We were on the second floor. Unfortunately the parents had no control over the kids and staff didn’t seem to care that other guests were complaining. Breakfast was ok, they had some hot and cold items to choose from. Room in itself was good, beds comfy, pillows were horrible way to puffy, my neck was sore each morning. Overall good spot to enjoy some time on the mountain. Would consider elsewhere with a separate area for the pool next time. we’ve stayed in other hotels with atrium pools and never had this experience before.
Response from Park Place Lodge Management on 18 Mar 2024
Dear Carly, Thank you for taking the time to reach out. We appreciate your feedback and will work on improvement in the areas you mentioned. We are sorry to hear that your stay was not up to what you expected, and hope the compensation we provided you with was adequate. Kind Regards Park Place Lodge Management

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management Team on 2 Mar 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review. Furthermore, we will address the too much chemical use to the rooms to our Management team. We apologized for any inconvenience. anyhow, thank you for staying with us.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Breakfast was excellent.
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Tammie

Liked: Cleanliness, staff & service
This property is showing its age. Breakfast was just ok, as one morning we got warmed up bologna as a protein instead of sausage, ham or bacon. No use of the pool or hot tub before 4pm everyday.
Stayed 4 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Pool location is annoying to other guests
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your review.We apologized for any inconvenience regarding the pool location. If you wanted to discuss further issues you can contact us at info@parkplacelodge.comThank you for choosing to stay with us!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we rented was huge, and the breakfast was amazing and very friendly staff, we will return for sure!
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 26 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Management Team on 21 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the ground floor close to the hottub, the staff was so pleasant and helpful. The complimentary breakfast was so delicious, waaay more than I expected. We will be staying here again!
Stayed 4 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Keith

Liked: Property conditions & facilities
Good value for the money
Stayed 2 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming to stay here every year for a weekend getaway!
Stayed 2 nights in Feb 2024
Response from Management Team on 16 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would’ve been nice if the pool and hot tub would be open throughout the day. Because of the 4 pm opening , we didn’t get to use the hot tub
Stayed 3 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
We appreciate your feed back.We apologized if you did not get a chance to use the pool and hot tub facilities. for future reference the pool and hot tub hours are from 10am to 10pm daily. Thus, Thank you for choosing to stay with us!

8/10 Good

Lorna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool & hot tub. Furniture a bit tired & worn.
Stayed 5 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Gloria

The furniture in our room was so old and torn up it made a person feel uncomfortable .
Stayed 1 night in Feb 2024
Response from Guest Services on 3 Feb 2024
Hello Gloria, we apologized that it made you uncomfortable. Please feel free to contact us directly regrading this matter. I will passed it on to our management team. Anyhow, Thank you for choosing to stay with us!

6/10 Okay

Taro

Travelled with family
Liked: Cleanliness, staff & service
Hotel had nothing special but all the minimum requirements for the people to stay. I came to Fernie for ski-snowboarding and it had free ski-snowboard locker. No special parking designated place, just park and give plate number. Liquor store accessible from lobby and drink & snack vending machine found on the lobby, prices were reasonable. The building was aging but well maintained and is very sturdy between the rooms, no sound can be heard from the next door. Bed and bathroom were very well invested which I found them one of the top level and surprised, better than the ones in the city. And shampoo & soap were no brand but just enough to get by, works and nothing special. Great night sleep.
Stayed 1 night in Jan 2024
Response from Management Team on 24 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Veronique

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff and hospitality 12/10 would stay here again. The luxury suites are Absolutely beautiful as well
Response from Guest Services on 22 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Glen

Travelled with partner
Liked: Staff & service, property conditions & facilities
The spacious room, nicely laid out with fireplace and balcony. We really enjoyed the hot tub too after returning from a long day skiing.
Stayed 2 nights in Jan 2024
Response from Guest Services on 9 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spacious room, fantastic breakfast, helpful staff - found me a kettle for cup of tea, and "grab and go" breakfast for early morning checkout was excellent. Very convenient for hill and town - excellwnt value for money
Stayed 5 nights in Jan 2024
Response from Guest Services on 9 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Jacquie

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Guest Services on 9 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Hend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy check in and out, shuttle bus to skiing area was convenient also skiing gear storage lockers were very helpful.. definitely would stay there again
Stayed 3 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Erin

Stayed 3 nights in Dec 2023
Response from Guest Services on 2 Jan 2024
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Leslie, Calgary

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all around
Stayed 4 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Natalie

Stayed 2 nights in Dec 2023
Response from Management Team on 30 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Kali

Stayed 3 nights in Dec 2023
Response from Management Team on 30 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Nice stay , good breakfast compared to most places in this price range. Nice bed and quiet room on the 3rd floor.
Stayed 2 nights in Dec 2023
Response from Management Team on 29 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Ricardo, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a old property, but is maintained in a very good condition, clean and updated. . .
Stayed 2 nights in Dec 2023
Response from Management Team on 29 Dec 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were decent, but made are they not sound proof .. you could hear everything around us. And a meeting starting next door at 8am was unacceptable. Don’t put someone in that room then. That is not considerate at all. The breakfast that was included was not great. Coffee tasted like water . Pancakes were soggy and vegetables looked like much. Even the tea I took to go was disgusting. Was not impressed for the price I paid for that room.
Stayed 1 night in Dec 2023
Response from Management Team on 2 Jan 2024
Thank you for taking the time to send us your review - we value your review because it helps us to identify problems and areas of concern which are not otherwise brought to our attention. We are very sorry your stay was not ideal and we are looking into making adjustments in order to alleviate the problem your feedback has brought to our attention. Thank you again for raising your concerns. We hope that you will consider staying with us again in the future, and allow us to offer you a more pleasurable hotel experience.

10/10 Excellent

Theadoran, Langdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but very clean and well taken care of. Such friendly and welcoming staff at every turn!
Stayed 1 night in Nov 2023
Response from Guest Services on 18 Nov 2023
Thank you for taking the time to write us a review, we really appreciate your feedback.We are happy to hear you enjoyed your stay and hope to see you again in the future!

8/10 Good

Joan, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was VERY comfortable. Handy location within walking distance of downtown, also like having the pub downstairs so don’t have to go outside if the weather is crappy.
Stayed 3 nights in Nov 2023
Response from Guest Services on 16 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were kind, pleasant, and patient
Stayed 1 night in Nov 2023
Response from Guest Services on 13 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced
Stayed 2 nights in Nov 2023
Response from Guest Services on 12 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 9 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Services on 9 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here 4 times and it’s been solid every time!
Stayed 1 night in Nov 2023
Response from Guest Services on 5 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem was that we could hear street noise.
Stayed 1 night in Oct 2023
Response from Guest Services on 29 Oct 2023
We apologized for the inconvenience from the street noise. we appreciate your review. we will do better in resolving the noise issue in our end and help improve the set up of our rooms to avoid this problem in the future as our hotel is located in the highway. anyhow, thank you for giving us the opportunity to host your stay.

10/10 Excellent

Cherlyn

Stayed 1 night in Oct 2023
Response from Guest Services on 16 Nov 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Kellee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on 26 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

bentley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the layout ❤️
Stayed 1 night in Oct 2023
Response from Guest Services on 19 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older Property architecturally, though maintained to top standards. True to the local owners stated vision, the property is not of the chain hotel mold. Solid wood doors and furniture is nice. Large clean rooms with above average bathroom fixtures and finishes. Short walk to picturesque downtown.
Stayed 1 night in Oct 2023
Response from Guest Services on 16 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Inara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management Team on 12 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management Team on 9 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Steven, Rossland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management Team on 10 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Pool isn’t heated so it was very cold, even though it’s indoors
Stayed 1 night in Oct 2023
Response from Management Team on 10 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Terrance

Travelled with partner
Liked: Amenities
Great front of the house staff and wonderful bedding. The pub food was delicious and server’s engaging and prompt with the food and drinks.
Stayed 1 night in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you for giving us the opportunity to host your accommodation while here in beautiful Fernie. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!