Reception

Reviews of Suites Colonial

2 out of 5
Suites Colonial
5a. Ave Sur No. 9, Cozumel, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 434 reviews" "
Rating 8 - Good. 170 out of 434 reviews" "
Rating 6 - Okay. 36 out of 434 reviews" "
Rating 4 - Poor. 9 out of 434 reviews" "
Rating 2 - Terrible. 8 out of 434 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
This is an older property, but was very clean. The staff was very friendly and helpful, and the breakfast was good. The only downside to this place is there is no parking for a rental car….I would definitely stay there again…
Stayed 4 nights in Mar 2024

10/10 Excellent

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, staff & service
Was central to San Migel. Room is dark, lacks sunlight. No balconey. Requires updating. Staff are great.
Stayed 5 nights in Feb 2024

8/10 Good

Jan Alice, Oconomowoc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Colonial suites is a great location! Lots of great restaurants in the immediate area, and a short walk to the pier for diving. Staff was very professional and friendly. I had a small issue, that was taken care of immediately. Breakfast of coffee, fruit and yogurt, toast, eggs, and refried beans was served on the premises. Very efficient, and again the staff was great.
Stayed 11 nights in Feb 2024

2/10 Terrible

Todd, Tyler

Travelled with partner
Disliked: Staff & service
Even though these rooms are priced for double occupancy, the hotel WILL charge you for the second guest if you book it only listing one person. They admit no difference in price but say " we must respect the contracr" and extort you at check in. Expedia will not help you in this situation.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dana, Jonesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The other reviews are correct. It’s a simple but large condo with a bedroom, kitchen, sitting room and table area. Immaculately clean. Very good breakfast. Situated in the heart of downtown. Will absolutely stay again!
Stayed 4 nights in Dec 2023

4/10 Poor

Neal

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 6 nights in Nov 2023

6/10 Okay

Glenn

Disliked: Property conditions & facilities, room comfort
Scuba Trip
Could use better Wi-Fi and a smart tv
Stayed 16 nights in Nov 2023

10/10 Excellent

Randy

Travelled with partner
Great hotel. Value, comfort and overall experience was excellent
Stayed 1 night in Nov 2023
Response from Randy on 21 Nov 2023
Hi dear Randy, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
For a economical and convenient place to stay, you can't beat Suites Colonial. While the property is a little dated (aka 'charm'), the rooms are very clean and well appointed. Slept like a rock in the comfortable bed. Water pressure is a little low in the shower so easy on the shampoo.
Stayed 3 nights in Nov 2023
Response from Barry on 15 Nov 2023
Thank you for taking the time to rate us with 4 stars. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located really close by the ferry, convenient location to many places
Stayed 1 night in Oct 2023
Response from Hector on 30 Oct 2023
Hi dear Hector, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i have to say negative is that the hot water only works for Mabey 2minutes so you have to shower very quickly
Stayed 8 nights in Oct 2023
Response from Jeffrey on 27 Oct 2023
Hi dear Jeffrey. We're really sorry to hear of the difficulties you've had with our services. You're feedback sure help us to upgrade our customer service. Our apologies again for any inconvenience caused.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Terry on 11 Jul 2023
Thank you for taking the time to rate us with 4 stars. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Jun 2023
Response from Jennifer on 30 Jun 2023
Hi dear Jennifer, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 2 nights in Jun 2023
Response from Walter on 15 Jun 2023
Hola, querido Walter, muchas gracias por tus comentarios, significa mucho para nosotros. Esperamos verte muy pronto. ¡Gracias de nuevo!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Steve on 15 Jun 2023
Hello Mr. Steve, thank you very much for taking the time to give us a rating. We are glad that you have chosen us as a lodging option on your trip. See you soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Where do I even begin, Suites Colonial exceeded my expectations in every way possible. The staff was amazing, as well as helpful and courteous. Shout out to Beatrice and Luisa for helping and accommodating us in every way. Me and my cousin are truly grateful and we are looking forward to booking with Suites Colonial in the near future. The staff made our stay a memorable one, I can’t wait to come back!! 💜💜💜
Stayed 5 nights in May 2023
Response from Christina on 15 Jun 2023
Hi dear Christina, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

10/10 Excellent

chern

Stayed 2 nights in Apr 2023
Response from Edith MJ on 24 Apr 2023
Hi Chern,thank you for taking the time to rate us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and comfortable
Courteous and helpful reception desk. The bed was very comfortable but the couch not so much. The space served us well. Not the most modern of places, but for the money we didn't expect more. Having said that, we found the suite very clean, and really nothing to complain about. I would stay here again.
Stayed 2 nights in Mar 2023
Response from Edith MJ on 14 Apr 2023
Hi Lajos Dr. Ladanyihank, thank you for your candid feedback regarding your stay with us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future.

10/10 Excellent

Lesha D

Liked: Cleanliness, staff & service, property conditions & facilities
nice and convienent
Stayed 5 nights in Mar 2023
Response from lesha on 23 Mar 2023
Hi dear Lesha, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

10/10 Excellent

brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 star hotel. Once in a while there can be noise next door, from music.
Stayed 4 nights in Mar 2023
Response from Brenda on 23 Mar 2023
Hi dear Brenda, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 6 nights in Feb 2023
Response from john on 23 Mar 2023
Thank you for taking the time to rate us with 4 stars. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Darryl, Vian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonder everything was so clean and completely we love it and coming back!!!
Stayed 1 night in Feb 2023
Response from darryl on 23 Mar 2023
Hi dear Darryl, thank you so much for your feedback it means a lot for us. We hope to see you very soon. Thanks again!

8/10 Good

Hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from hamid on 23 Mar 2023
Thank you for taking the time to rate us with 4 stars. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

RANDY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
need more hot water for the shower the shower hot water only lasted maybe 2 mins
Response from randy on 23 Mar 2023
Hi Randy, thank you so much for your feedback it means a lot for us. We're really sorry to hear of the difficulties you've had with the schedule ferrys time in your stay. We hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Milind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites colonial is an amazing hotel that raises the bar 👍 booked wrong dates accidently thanks to expedia's bad ui, immediately called expedia - they were very unhelpful and said 'not my problem'. The hotel however accommodated us. This is the only hotel I'll stay in cozumel. 5 stars. But expedia gets 2 star. Do better
Stayed 1 night in Jan 2023

8/10 Good

Jelena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind and the location is good. But there is no mini fridge in the room (which is really helpful if youre traveling with a toddler, like we were) and the breakfast is exactly the same every morning.

8/10 Good

Lorchid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to center of town.
Stayed 3 nights in Dec 2022

6/10 Okay

Peter

8/10 Good

Roman, Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good Wi-fi

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the location. All the staff is helpful and nice. Breakfast is a plus!

10/10 Excellent

Cindy

Stayed 7 nights in Nov 2022

8/10 Good

jeffery browning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very quiet everyone was friendly you can walk to many restaurants and shops the 2 things we did not like was you only had hot water for a shower for about maybe 2 minutes at the most then it is cold and no refrigerator in the room
Stayed 9 nights in Oct 2022
Response from Hoteles Casa on 12 Nov 2022
Thank you very much for your comment, it is very important for us to improve our services, we hope to see you again, Thank you!

8/10 Good

Heath

Liked: Staff & service, property conditions & facilities
It's very convenient downtown the staff was always courteous and friendly I will definitely stay there again
Stayed 6 nights in Oct 2022
Response from Hoteles Casa on 12 Nov 2022
Hi, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

ROBERT

Liked: Staff & service, property conditions & facilities
Good location. Quiet. Frendly staff.
Stayed 2 nights in Sep 2022
Response from Hoteles Casa on 9 Oct 2022
Hello Robert Thank you for your comment and staying with us your comment is very important to us.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hoteles Casa on 9 Oct 2022
Hola Matt Gracias por hospedarse con nosotros y que hayas tenido una estancia agradable es lo más importante. Gracias.

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Great location and good value
Stayed 3 nights in Aug 2022
Response from Hoteles Casa on 11 Aug 2022
Thank you for your time, sharing your experience and staying with us!

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at a convenient location, rooms clean. There was a minor misunderstanding upon check in but it was solver right way. Griselda at front desk was very helpfull
Stayed 1 night in Jul 2022
Response from Hoteles Casa on 11 Aug 2022
Hello Hector, thank you for sharing your experience, your comment is very important!

10/10 Excellent

THOMAS R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here quite a few times and really like the location. Close to everything. The room is fine and the staff treat you with respect. I will stay here again.
Stayed 7 nights in Jun 2022
Response from Edith MJ on 13 Jun 2022
Hi Thomas, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

Neal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close walking distance to every thing. Nice breakfast provided in morning
Stayed 1 night in Jun 2022
Response from Edith MJ. on 9 Jun 2022
Hi Neal, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great friendly staff ! all very helpful and fun to talk to - great people. the hotel is perfect - quiet / clean / comfortable and close to everything. I will definitely stay at this place again and highly recommend it !
Stayed 9 nights in May 2022
Response from Edith MJ on 13 Jun 2022
Hi Michael, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

10/10 Excellent

CHRISTOPHER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of downtown, near several local shops and restaurants. The staff was very accomodating and provided an extra bed when we asked. They even deviated from their breakfast menu and prepared alternatives when we inquired about specific Mexican dishes. Would definitely recommend.
Stayed 2 nights in May 2022
Response from Edith MJ on 13 Jun 2022
Hi Christopher, thank you so much for your feedback it means a lot for us. We do our best to offer our guests the best experience we can, and hope that you may consider staying with us again in the future. Many thanks again!

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a great price for what you get! And the toilets have enough water pressure to flush just like home (I have been to MANY hotels in Cozumel and this is the first one that has proper toilet flushing - which can be important!). Ordering breakfast was difficult due to the language barrier and even with google translate we would never get the correct food...but not a big deal. Quiet and roomy.
Stayed 5 nights in May 2022
Response from Hoteles Casa on 16 May 2022
Thank you very much for your time and comment, we look forward to seeing you again at your home away from home.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Immaculately clean and comfortable. Perfect for scuba divers who want to be downtown.
Stayed 7 nights in Apr 2022
Response from Hoteles Casa on 10 May 2022
Thank you for staying with us and for your comment, we look forward to seeing you soon.

10/10 Excellent

Patrick, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful. Anywhere else it would be labeled a boutique hotel. The only issue is that if you plan on staying out late past midnight tell the desk as the gate is locked and the telephone number to access the property didn’t work. It just rang and rang. Gladly someone came out of the property for another reason and let me in… there is a real staff person on property 24hrs so he said let him know and gave me his personal cell to call if the gate was locked. Otherwise exceptional place!
Stayed 3 nights in Apr 2022
Response from Hoteles Casa on 26 Apr 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Luis Adrian

Stayed 1 night in Mar 2022
Response from Hoteles Casa on 29 Mar 2022
thank you for staying with us.

8/10 Good

Akiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hoteles Casa on 29 Mar 2022
thank you for staying with us.

10/10 Excellent

THOMAS R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was delightful. My only negative was the local noise. Two places adjacent to the Suites Colonial played way too loud music. Honestly, I never did get a complete nights rest.
Stayed 18 nights in Feb 2022
Response from Hoteles Casa on 17 Mar 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were old but large. A/C and shower flow were good for Mexico. Free bike rentals, pool with nice ocean views at sister hotel Casa Mexicana. Breakfast was ok, fruit was sweet. Employees were friendly and helpful. Check in and out no problema. Area safe but noisy (live music). Would stay again.
Stayed 8 nights in Mar 2022
Response from Hoteles Casa on 29 Mar 2022
Your comment is very important, thank you for staying with us.