Fishing

Reviews of Hotel Plaza Cozumel

3 out of 5
Hotel Plaza Cozumel
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Christine, St Catharines

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Have to take a taxi everywhere
Stayed 6 nights in Apr 2024

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much forca wonderful week. Your hotel is a GEM. From ralph and chantal
Stayed 6 nights in Mar 2024
Response from Atención a huéspedes on 10 Apr 2024
Hello Chantal, we are very happy to serve you all the time, thank you for your preference, we look forward to seeing you next year.

10/10 Excellent

Stephen Conway, Waynesboro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mariano and Feliciano were excellent, friendly and always accommodating at the wonderful breakfast served daily.
Stayed 21 nights in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is close to the market and can walk around the different shops and plenty of eating.
Stayed 3 nights in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing! Wonderful breakfast, great staff and very clean. Very close to downtown so you can experience the culture and variety of food options. I’ve stayed at all inclusive and this is way better!
Stayed 7 nights in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Dear Michelle thank you very much for your valuable comments and rating.

8/10 Good

Louisa

Liked: Property conditions & facilities
Close to square
Stayed 5 nights in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Leanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property make you feel like family. Great place. Close to everything.
Stayed 7 nights in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Dear Leanne thank you very much for your valuable comments and rating.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Reasonably priced and excellent staff. Highly recommend
Stayed 7 nights in Mar 2024
Response from Atención a huéspedes on 19 Mar 2024
Dear Michelle, thank you very much for sharing your experience for our guests and our staff.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel, close to everywhere we needed to get. The staff were great, room was just what we needed, breakfast (included - to order) was delicious. Rooftop pool and patio was a nice bonus.
Stayed 2 nights in Mar 2024
Response from atención a clientes on 16 Mar 2024
Dear Suzanne, thank you very much for sharing your experience as it is very useful for our future guests as well as for the staff.Thank you for your visit and preference

10/10 Excellent

Robert Joseph

Stayed 10 nights in Mar 2024
Response from Atención a huéspedes on 10 Apr 2024
Dear Robert Joseph, thank you very much for your valuable rating, we look forward to seeing you on your next visit.

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, very clean
Stayed 2 nights in Mar 2024
Response from atención a clientes on 11 Mar 2024
Thank you very much for the visit and preference.

10/10 Excellent

Cathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treat me as family
Stayed 8 nights in Mar 2024
Response from atención a clientes on 11 Mar 2024
Thank you very much for the visit and preference.

10/10 Excellent

Gloria

Stayed 4 nights in Mar 2024
Response from atención a clientes on 30 Mar 2024
Estimada Gloria muchas gracias por su valiosa calificacion.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great central location, super friendly
Stayed 1 night in Mar 2024
Response from atención a clientes on 8 Mar 2024
Dear ElisabethThank you very much for your preference and visit.

10/10 Excellent

Shannon Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from atención a clientes on 8 Mar 2024
Dear Shannon PaulThank you very much for your preference and visit.

10/10 Excellent

Flora

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from atención a clientes on 5 Mar 2024
Thank you very much for your rating, it was a pleasure to serve you.

8/10 Good

Sylvain

Stayed 1 night in Mar 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome. Front in manger Arieanna was a joy to with with, including her staff
Stayed 1 night in Feb 2024
Response from atención a clientes on 5 Mar 2024
Dear Vanessa Thank you for your visit and preference.

4/10 Poor

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING the noise from the surrounding bars and clubs is unbearable til 3 AM most nights. The pool area is also very nice but many guests bring their own music and are playing it very loud while drinking. Selfish, heedless and the end result is like being in a bar with drunk patrons. It Too bad because the hotel itself is good and the breakfasts are lovely!
Stayed 7 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear SusanThe staff feels very sad with your comment as you perfectly know that we did everything we could to make sure you had an excellent stay. We are sorry that the hotel was not completely just for you. We take care that there is respect in our pool area.We saw that even the conversation of the other guests during breakfast bothers him a lot.Her companion asked her how her stay was and with her everything was very OK.We appreciate you taking the time to write your review.

10/10 Excellent

Senda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed near everything. Good for the price
Response from atención a clientes on 6 Mar 2024
Hello Senda , thank you very much for sharing your experience

10/10 Excellent

Dawn

Stayed 2 nights in Feb 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fabulous. Great breakfast. Friendly staff.
Stayed 6 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Hello Sandra , thank you very much for sharing your experience

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel. Very clean and staff is super friendly.
Stayed 7 nights in Feb 2024
Response from atención a clientes on 5 Mar 2024
Dear DebraThank you so much for sharing your feedback for us it is a pleasure to be able to serve you all the time here in your home.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that is was a 5 minute walk to the ferry terminal. The roof top pool was nice. The only thing I didn't like was the very loud live music that was being played across the street from around 9 to 11.30am. This is be expected when staying downtown though. If you're an early to bed early to rise type of person you'll want to book something away from the bars and clubs. I would stay here again though.
Stayed 2 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear Mark Thank you very much for your preference.

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everyone was kind and it was clean.
Stayed 3 nights in Feb 2024
Response from atención a clientes on 5 Mar 2024
Dear JohnThank you so much for sharing your feedback for us it is a pleasure to be able to serve you all the time here in your home.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Great property in the downtown area of Cozumel. Close to the water, restaurants, night life. Great breakfast included, rooftop pool, very clean and comfortable beds. All staff is very friendly and welcoming. Ideal for people who do not need or want to be on the water. Very relaxed experience and again the staff are fantastic.
Stayed 5 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear Stephen We will share your review with all the staff, we are very happy to know that you have had an excellent stay.

10/10 Excellent

Valerie, Parry Sound

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole feel of this hotel was “homey” Sitting areas scattered around, roof top pool felt like an oasis with all the plants. Have not had the breakfast yet, but long time repeat guests here say it is plentiful and delicious. Would definitely come back.
Stayed 1 night in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear ValerieThank you very much for your preference and we are sure that here you will find the atmosphere for an excellent stay

10/10 Excellent

Marie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast, and very central location that is close to many restaurants, bars, and shopping. Staff was very friendly and helpful.
Stayed 7 nights in Feb 2024
Response from Atención a huéspedes on 19 Feb 2024
Hello, thank you very much for your visit and your review, it was a pleasure to be able to serve you in this your home in Cozumel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The original room we were given you could hear all the loud music from the surrounding bars so we asked if we could move to a quieter section of the hotel and they gave us an upgrade at no extra charge. It was a great two nights at this location and we will definitely stay here again. The location is close to everything you could want. 😀😀
Stayed 2 nights in Feb 2024
Response from Atención a huéspedes on 19 Feb 2024
Thank you very much for your understanding and stay, unfortunately, being located in a central area, the bars have music until 11:30 pm.We work very hard to ensure that all our guests have a wonderful stay.

10/10 Excellent

Tom

Stayed 3 nights in Feb 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

8/10 Good

Lorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations, very centrally located, Ferry, restaurants, music. Would have loved an ice machine. Excellent breakfast!
Stayed 2 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear Lorie Thank you very much for your preference, we share the request of the ice machine in our general management to work on it.

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from atención a clientes on 6 Mar 2024
Dear Neal Thank you very much for your preference!

10/10 Excellent

Jon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the rooftop pool. It was a bit chilly but on a nice hot day. It felt fantastic. Breakfast was delicious. The only thing I would say is don’t stay on the third floor because when they rearrange chairs on the pool that’s all you hear.
Stayed 2 nights in Feb 2024
Response from Atención a huéspedes on 14 Feb 2024
Hello Joh, thank you very much for your preference and stay. We take into account the chairs you mention.

6/10 Okay

James

Stayed 1 night in Feb 2024
Response from Atención a huéspedes on 28 Mar 2024
Hello, thank you very much for your valuable rating, it motivates our staff to continue improving.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine at the property. Room was nice size, bed was comfortable, bathroom large, free breakfast was lovely with many choices, pool (didn't use) area was great bonus. Staff was helpful. Elevator great to have. Only two issues: teeny bugs in bathroom got into my toiletry bag and don't know what drew them -- it was a line like ants leading to my bag. I rescued what I could but those lil bugs were in the bathroom the whole time. I told staff and they said they were out of what they'd need to get rid of them but would take care of the next day. I was leaving the next day, but all else was clean so I don't doubt them. Also an issue though not hotel's fault: pretty loud music from nearby until 11:30 pm.
Stayed 2 nights in Feb 2024
Response from Atención a huéspedes on 19 Feb 2024
Hello, thank you very much for your review, we are working to resolve the details you mention. We hope to serve you on your next visit to Cozumel.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 11 nights in Jan 2024
Response from atención a clientes on 2 Feb 2024
Dear Kelly, thank you very much for your preference and rating.It was a pleasure to be able to serve her in this her home in Cozumel.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from atención a clientes on 2 Feb 2024
Dear Karen, thank you very much for your preference and rating.It was a pleasure to be able to serve her in this her home in Cozumel.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are super nice. . Some of the bars around the hotel are noisy , but that's Mexico. It seems to caterer to an older crowd but there were younger couples here as well. The breakfast was filling and kept us going till dinner. The rooftop lounge and swimming pool were lovely. I think this will be our home base in Cozumel Its very sedate( at least when we wewe there)
Stayed 5 nights in Jan 2024
Response from atención a clientes on 6 Mar 2024
Dear Douglas Thank you very much for the preference and your review

8/10 Good

Tama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent made to order breakfast with fresh squeezed orange juice and a beautiful fruit plate as well as eggs etc! Very lovely staff, excellent cleanliness. Certain rooms can be very loud at night because of the location being so close to the action of downtown. We met people that go there year after year.
Stayed 5 nights in Jan 2024
Response from atención a clientes on 6 Mar 2024
Dear TamaThank you very much for your preference, it will be a pleasure to serve you in your next stay

8/10 Good

Thom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It’s within easy walking distance to my dive shop … Maple Leaf Scuba. The hotel offers a free breakfast and a pool on the top floor. The staff is very friendly and bilingual
Stayed 10 nights in Jan 2024
Response from atención a clientes on 6 Mar 2024
Dear ThomThank you very much for sharing your experience.

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from atención a clientes on 23 Jan 2024
Estimado Jose muchas gracias por su preferencia y calificacion.

10/10 Excellent

Robert Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Plaza Cozumel is clean & comfortable. The staff is amazing from check in, daily room cleaning, pool area. Accomodating, friendly, we keep coming back.
Stayed 7 nights in Jan 2024
Response from atención a clientes on 22 Jan 2024
Dear Robert Joseph, it was a pleasure to be able to serve you once again in this your home in Cozumel. Thank you for the visit and preference as always.

10/10 Excellent

Jim

Stayed 4 nights in Jan 2024
Response from atención a clientes on 22 Jan 2024
Dear Jim, thank you very much for the valuable rating. It will be a pleasure to serve you on your next visit

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from atención a clientes on 5 Mar 2024
Dear MichaelThank you for your visit and preference.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from atención a clientes on 20 Jan 2024
Dear Tamara, thank you very much for your preference and rating.

10/10 Excellent

Francis

Stayed 8 nights in Jan 2024
Response from atención a clientes on 5 Mar 2024
Dear FrancisThank you for your visit and preference.

10/10 Excellent

Kimberly Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Always try and stay here! So close to EVERYTHING!
Stayed 9 nights in Dec 2023
Response from atención a clientes on 2 Feb 2024
Dear kimberyly, thank you very much for your preference and rating.It was a pleasure to be able to serve her in this her home in Cozumel.

10/10 Excellent

Ed

Stayed 13 nights in Dec 2023
Response from Atención a huéspedes on 16 Jan 2024
Thank you very much family for your preference and visit every year.

10/10 Excellent

Susanne

Stayed 7 nights in Jan 2024
Response from atención a clientes on 5 Mar 2024
Dear SusanneThank you for your visit and preference.

8/10 Good

Kimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, nice staff, good breakfast
This is a decent place to stay. By mexican standards it’s a pretty nice hotel. By western standards it’s would be considered subpar. It’s clean and they are working to keep its appearance up. The staff was really nice, and the breakfast was good. The room was fine. They have some deferred maintenance that is typical of older buildings in this climate. The desk host warned us upon checkin that his two remaining rooms would experience music noise from nearby bars, which we appreciated. The noise wasn’t that bad. We would be fine staying there again, though if you can afford about $40 US more then you can get a much nicer hotel elsewhere in town.
Exterior
Breakfast patio
Stayed 1 night in Jan 2024
Response from atención a clientes on 6 Mar 2024
Hello thank you very much for sharing your review we are working on the outside and indeed the days you visited us is the carnival weekend in Cozumel and there was music noise until late.