Exterior

Reviews of Best Western Inn Florence

3 out of 5
Best Western Inn Florence
7821 Commerce Dr, Florence, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1012 reviews" "
Rating 8 - Good. 335 out of 1012 reviews" "
Rating 6 - Okay. 113 out of 1012 reviews" "
Rating 4 - Poor. 59 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went very well with the exception of the night Clark. She accidentally put us in under someone else's name. And I had to straighten it out in the morning, but the lady in the morning was very helpful and took care of everything. Unfortunately, our rewards did not get applied. And I need to contact the reward center to get that done.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Travelled with family
Fine
Stayed 1 night in Mar 2024

6/10 Okay

Lacy

Travelled with group
Disliked: Staff & service
The front entry smelled like pot all the way through the first floor. Really stinky and offputting. Obvious that the workers smoke in the vestibule. Sheets were clean but had gaping holes in them. It was hard to tell who worked there because there were no uniforms, name tags, or anything worn except by the housekeeper. The housekeeper was kind and helpful. Probably would pay more and stay somewhere else next time.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was the most disgusting hotel I have ever been to. Make up on a pig. Looks good on surface, but once you pull back the facade just gross. Our comforter and sheets had stains, some that were fresh (like not washed) and some that were definitely blood. We asked for new sheets and were told there were none, but they would bring up a new comforter. The comforter they brought up was wet. I retrieved blankets from our car and we slept that way. I realize it is an inexpensive hotel, but cleanliness isn’t a hard accomplishment. I plan on calling corporate if I can get a number because sanitation in a hotel is bare minimum!!!! Don’t stay here!
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite safe and clean
Stayed 1 night in Mar 2024

6/10 Okay

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my needs in the area
Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness
Mold on shower curtain
Stayed 1 night in Mar 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and clean.staff was friendly and helpful
Stayed 1 night in Mar 2024

8/10 Good

Vivek Kumar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady who was managing the breakfast area was very rude. Limited breakfast options but otherwise good stay.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with family
Liked: Staff & service
The linens, pillows and towels are a but tired but the bed was comfortable. Staff was friendly. We enjoyed the breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Really liked the pillow top bed and even the pillows were fluffy. It was quiet and the breakfast was more than expected. The only negative was a bathtub that was peeling and should be replaced or refinished. Overall I would recommend it highly.
Stayed 1 night in Mar 2024

10/10 Excellent

BESAN

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Amenities
Staff nice but overly’casual’. Non-smoking room smelled distinctly of old smoke. Property is dated and in major need of cleaning up/fixing up.
Stayed 1 night in Mar 2024

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area. Always clean
Stayed 1 night in Dec 2023

10/10 Excellent

Chai latte

So good
Stayed 1 night in Feb 2024

10/10 Excellent

paul, port charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot. This is one of my better stays, by far. Friendly check in at 2 a.m.. (late train.) Friendly early check out, (early flight.) Breakfast bar looked really good, but no time. Maid at the far end of the hallway wished me a good day and told me to drive careful. Great room, everything worked. Heat, hot water, felt good. I will be back.
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online because it had 8.4 star review. Our room was supposed to be non-smoking, but reaked of smoke. Stains on chairs in room and on sheets. Would never stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Stayed 1 night in Feb 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Feb 2024

4/10 Poor

shannon

Travelled with family
Disliked: Staff & service
Sadly our non smoking room smelled like someone smoked a pack of cigarettes, it was horrible and when asked if I could switch rooms said they were booked, but online said they weren't, the front desk gentleman said he would try to find the machine to get the smoke smell out, but I guess he never found it . To add to it were kids running up and down the hallway, a dog barking in the room across the hall & a cat meowing next door
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ron

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk was very rude
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk that checked me in was most pleasant and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

mary

Stayed 1 night in Feb 2024

8/10 Good

Richard

Stayed 1 night in Feb 2024

10/10 Excellent

mualla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Amenities
Very good breakfast for a hotel breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Chasity, Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was
Stayed 1 night in Feb 2024

6/10 Okay

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed at the condition of the property. Also, the breakfast host/front desk lady was not very welcoming or pleasant. Would probably not stay here again as we do a ton of travelling and there are many other options of places to stay that offer better service and value.
Stayed 1 night in Feb 2024

8/10 Good

Shannon

Travelled with family and small children, Travelled with pets
Liked: Staff & service
.
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick was awesome. Patient and helpful. The bed was very clean and comfortable. I will definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
I have been treated good and with professional standards, thank you..
Stayed 1 night in Feb 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service
Excellent service and room.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally every experience was good from check in to ckeck out.
Stayed 1 night in Jan 2024

10/10 Excellent

kulwant

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean, pleasant check in. Lots of parking. Only outdoor pool, so not available in January. May need some updating. Nice treat to hot cookies, 6-9 pm
Stayed 1 night in Jan 2024

10/10 Excellent

Jean-Pierre

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and good breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff very friendly and helpful
Stayed 3 nights in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast especially in morning. Sausage, scrambled eggs, buiscuit and gravy And many more choices. Florence Y'all! Smile 😃
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service
The property was easy to find, close to the hwy, older bldg, but appears to have had some exterior work. Inside reception area dated but clean and tidy, rooms have Ben updated somewhat but tidy and clean
Stayed 1 night in Jan 2024

8/10 Good

Ralph

Good breakfast
Stayed 1 night in Jan 2024

8/10 Good

Brend

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean and Tidy...the only thing wrong was the man at the front desk was not very friendly.. he only talked when he had to ..he acted like he didnt want to be there..I tried to joke with him a little to try in bighten his day...but he wasnt having it. But other than that it was a nice stay!
Stayed 1 night in Jan 2024

8/10 Good

Isaac, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelkent breakfast to start the day. Room super clean and above standard for price. Koodos to owners.
Stayed 1 night in Jan 2024