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Reviews of Holiday Inn Express and Suites Courtenay Comox, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Courtenay Comox, an IHG Hotel
310 HUNT ROAD, Courtenay, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 230 reviews" "
Rating 8 - Good. 43 out of 230 reviews" "
Rating 6 - Okay. 13 out of 230 reviews" "
Rating 4 - Poor. 3 out of 230 reviews" "
Rating 2 - Terrible. 6 out of 230 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Manasvi Thakkar on 14 May 2024
Hello Denis, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy beds- great free breakfast! Love the location for convenience, it’s close to many restaurants.
Stayed 1 night in May 2024
Response from Maina on 12 May 2024
Hi Athena,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us. Have a nice day!

10/10 Excellent

BettyAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Katrina on 9 May 2024
Hi BettyAnne, Thank you for taking the time to leave us a 5/5 star review of your recent stay at Holiday Inn Express and Suites Courtenay Comox. We are delighted to read you enjoyed your stay with us and hope to welcome you back soon. Thank you

10/10 Excellent

Deborah

Travelled with family, Business traveller
We are very happy with our stay. Thank you.
Stayed 2 nights in Apr 2024
Response from Manasvi on 7 May 2024
Hello Deborah, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care,

10/10 Excellent

Matthew, sooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in May 2024
Response from Manasvi on 7 May 2024
Hello Matthew, Thanks for choosing holiday inn for your stay and for your valuable feedback. We are looking forward to welcoming you soon. Thanks again! Take care,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Maina on 1 May 2024
Hi Daniel,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maina on 1 May 2024
Hi Tracy,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed updated hotel with clean, clear lines. Very restful for me. Did I mention the bed with wonderful sheets, comforter and pillows?
Stayed 3 nights in Apr 2024
Response from Maina on 1 May 2024
Hi Julie,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maina on 1 May 2024
Hi Bridget,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Uncontrolled kids in hallways, super noisy.
Stayed 1 night in Mar 2024
Response from MT on 26 Apr 2024
Hello Jason,Thank you so much for choosing Holiday Inn for your stay and for your valuable feedback. And we are extremely sorry for the inconvenience.We are looking forward to welcoming you soon!Take care!

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MT on 25 Apr 2024
Hello Suzie,Thank you for choosing Holiday Inn Express for your stay and for your valuable feedback. We are looking forward to welcoming you soon.Take care!

10/10 Excellent

Ayja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from MT on 23 Apr 2024
Hello Ayja,Thank you for choosing holiday inn Courtenay Comox for your stay and for your valuable feedback. We are looking forward to welcoming you back.Take care!

8/10 Good

Kevin

Travelled with family
Liked: Amenities
Room price
Stayed 3 nights in Apr 2024
Response from MT on 23 Apr 2024
Hello Kevin,Thank you for choosing holiday inn Courtenay Comox for your stay and for your valuable feedback. We are looking forward to welcoming you back..Take care!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy, convenient. Will stay here again!
Stayed 1 night in Apr 2024
Response from MT on 23 Apr 2024
Hello Stephanie,Thank you so much for staying with us and for your valuable feedback. We look forward to welcoming you again.Take care!

10/10 Excellent

Darcy

Stayed 1 night in Apr 2024
Response from Maina on 1 May 2024
Hi Darcy,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.

10/10 Excellent

Leonna

Travelled with family
Liked: Cleanliness
Clean, friendly and the most amazing breakfast. Vegan friendly was awesome
Stayed 1 night in Mar 2024
Response from FO Team on 5 Apr 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Geneviève

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eat to access, friendly staff, good sleep.
Stayed 1 night in Mar 2024
Response from FO Team on 3 Apr 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, good location, affordable.
Stayed 1 night in Mar 2024
Response from MT on 1 Apr 2024
Thank you so much Scott for choosing holiday inn and for your valuable feedback. We are looking forward to welcoming you soon.Once again thank you,Take care!

10/10 Excellent

Gail

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel when travelling through the area for work. Very clean, breakfast included, spacious rooms, it checks all the boxes. The room I checked into had not been cleaned, returned to the front desk and was immediately given a new one with profuse apologies. I could not get the tv to work due to password issue, asked for it to be fixed while I was out picking up dinner and all taken care of upon my return. I’ll be back, of course.
Stayed 1 night in Mar 2024
Response from FO Team on 29 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so, once again we apologize for the room and the TV issue.

10/10 Excellent

juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern and clean
Stayed 1 night in Mar 2024
Response from FO Team on 29 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Franc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Close to airport and shopping
Stayed 1 night in Mar 2024
Response from FO Team on 27 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FO Team on 28 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Carly

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from FO Team on 20 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Teresa, Powell River

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and minimal modern rooms. Comfy beds. Some wierd things were that a room key had to be placed in a slot in order to turn on a bathroom light. Also there was a loud fan noise in room 426 that was louder than my husbands snoring. It was a constant noise but I could hear it through the earplugs.
Stayed 1 night in Mar 2024
Response from MT on 18 Mar 2024
Hello Teressa,We are so sorry to hear that you had difficulty with noise, but actually you can turn it off from your next time. We know it is hard to find out. But we will definitely try our best to make your smooth next time.Thank you for staying with us, we are looking forward to welcoming you soon.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from MT on 18 Mar 2024
Hi Gregg,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. Hope we achieved our goal in making your stay memorable by providing outstanding service. Looking forward to welcoming you again soon. Best regards,

6/10 Okay

Andrea

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately it took almost 2 hours to get checked in as their system wasn’t showing we had paid, even though we could prove it on the receipt. The rooms were nice, and the bed was very comfortable! The breakfast was a great addition too!
Stayed 1 night in Mar 2024
Response from MT on 18 Mar 2024
Hello, We are so sorry to hear that you didn't get good experience while doing check in at our property. As you were the witness the scenario at the time of check in, we tried to assist you in each and every possible way. Hopefully we will be able to make it smooth experience next time. Looking forward to welcoming you soon.

10/10 Excellent

Chelsey

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very helpful
Stayed 1 night in Mar 2024
Response from Maina on 12 Mar 2024
Hi Chelsey,Thank you for choosing The Holiday Inn Express and Suites Courtenay, Comox. We hope you enjoyed your stay and that we will see you again soon.Have a nice day!Best regards,Front Office Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maina on 12 Mar 2024
Hi Angela,Thank you for choosing The Holiday Inn Express and Suites Courtenay, Comox. Looking forward to welcome you again. Have a nice day.Best regards,Front Office Team

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from FO Team on 9 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

4/10 Poor

Kris

Travelled with partner
Liked: Cleanliness, staff & service
The property was decent enough but the price of our room was absolutely insane. We paid the same price for an ocean view SUITE at a resort and the room we had at this hotel was tiny. The fact that you need a card to turn on the lights is ridiculous as well. Definitely wont stay here again. Not for that price
Stayed 1 night in Mar 2024
Response from FO Team on 9 Mar 2024
We apologize for the inconvenience, we already look into this matter.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
It is a new building. Super clean
Stayed 1 night in Mar 2024
Response from FO Team on 7 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

2/10 Terrible

Kathy

Stayed 1 night in Mar 2024
Response from FO Team on 27 Mar 2024
We Apologize that you did not you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Was a amazing
Stayed 1 night in Feb 2024
Response from MT on 1 Mar 2024
Hello Victor,Thank you so much for taking time to give us your valuable feedback. We really appreciate it. Hope to see you soon.Thanks once again,Take care!

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could do a bit of work on breakfast. Otherwise convenient location, new and rooms were quiet.
Stayed 3 nights in Feb 2024
Response from FO Team on 28 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Brian and Laurette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and layout in rooms is perfect for travellers!
Stayed 1 night in Feb 2024
Response from FO Team on 28 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from FO Team on 28 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Samuel

Stayed 1 night in Feb 2024
Response from Front Office Team on 22 Mar 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly built so nice and modern. Breakfast was good.
Stayed 1 night in Feb 2024
Response from FO Team on 28 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

4/10 Poor

Robert

Stayed 2 nights in Feb 2024
Response from Front Office Team on 22 Mar 2024
We Apologize to hear that your unsatisfied your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

2/10 Terrible

jianqiao

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
pool cold, no hot tub
Stayed 1 night in Feb 2024
Response from MT on 19 Feb 2024
Hello Zhang, Thank you so much for your valuable feedback. We are so sorry to not to be able to give you our standard level service during your stay. Hope to see you soon! Once again thank you.

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all rating 3. Check in was 3pm. We showed up just before 4pm and our room was not ready and we had to wait in the lobby for about 15 minutes while they got our room ready. The coffee is not good either. No cream and not enough sugar available per room. It was quiet and clean and the bed was comfortable. Not sure I would stay here again for the price.
Stayed 1 night in Feb 2024
Response from MT on 19 Feb 2024
Hello Mike,Thank you for taking time to give your valuable feedback to us. We apologize for making you wait in the lobby; but this is not our standard service that we provide to our guests. Hope to see you soon to give you an amazing experience! Once again thank you!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly and efficient staff, at 5 star level and very surprising in a 3 star roadside hotel. The place is clean, well thought out and the free car charger was a bonus. If you've stayed in this type of hotel before you know the free breakfast isn't much, but here was definitely far above average. This is now my preferred choice in the area.
Stayed 2 nights in Feb 2024
Response from Front Office Team on 18 Feb 2024
Hi Scott,Thank you for staying with The Holiday Inn Express and Suites Courtenay, Comox. You are most welcome, and we're glad to hear that you enjoyed your experience with us.We look forward to welcoming you back and your family. Warm regards,The Holiday Inn Express and Suites

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was lovely at check in, hotel Is new and clean. There is lots of Free EV charging stations.
Stayed 1 night in Feb 2024
Response from FO Team on 9 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Murray, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only minor negative comment is that the exercise room floor needed a quick sweep. This was an excellent property to stay at! Very friendly and welcoming staff. We will be back soon.
Stayed 3 nights in Feb 2024
Response from FO Team on 7 Feb 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

michele

The price, cleanliness. Staff were awesome
Stayed 3 nights in Jan 2024
Response from FO Team on 29 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful happy staff. terrific breakfast so much variety and lots to eat. rooms very comfy this hotel is less than a year old ..definitely the best in comox/courtenay
Stayed 4 nights in Jan 2024
Response from FO Team on 27 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful hotel. Less than 12 months old. Truly happy efficient staff. Breakfast was exceptional .. fruit, pancakes, eggs, omlettes, sausage or bacon plus cereals toast yogurt and of course coffee look forward to our next stay
Stayed 5 nights in Jan 2024
Response from FO Team on 27 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand New hotel! Friendly staff, seamless check-in, good breakfast with many hot and cold options. There could be more coffee dispensers in the breakfast area. The one available was emptied quickly. Room clean and comfortable. We will stay again!
Stayed 1 night in Jan 2024
Response from FO Team on 26 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FO Team on 27 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from FO Team on 24 Jan 2024
We are delighted to hear that you enjoyed your stay at our hotel. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.