Land view from property

Reviews of Sumus Stella & Spa

4.5 out of 5
Sumus Stella & Spa
Carrer de les Puntaires, 1, Pineda de Mar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 90 out of 163 reviews" "
Rating 8 - Good. 57 out of 163 reviews" "
Rating 6 - Okay. 11 out of 163 reviews" "
Rating 4 - Poor. 3 out of 163 reviews" "
Rating 2 - Terrible. 2 out of 163 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fanny

Stayed 4 nights in Sep 2023
Response from Linda P. atención al cliente on 16 Nov 2023
Estimada Fanny y Argelia-Melissa !Gracias por elegir Sumus Hotel Stella & Spa. Esperamos sinceramente que hayan disfrutado de una feliz estancia. Su satisfacción es nuestra máxima prioridad.Su valiosa opinión no solo nos motiva, sino que también guía a futuros viajeros a descubrir la hospitalidad y comodidad que ofrecemos en Sumus Hotel Stella & Spa.Gracias por su fantastica valoracion En espera de poder saludarles de nuevo en la proxima temporada 24 Atentamente, todo el equipo de Sumus Hotel Stella & Spa ****S

6/10 Okay

Esther

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Linda P. atención al cliente on 13 Dec 2023
Estimada Sr. Esther En primer lugar nos gustaría agradecerle su valoración ya que para nosotros son una herramienta muy útil para medir la satisfacción de nuestros huéspedes y poder aplicar medidas de mejora sobre nuestro producto.Lamentablemente no nos comunica nada sobre su estancia para poder analizar su valoración no tan buena.Será un placer saludarles de nuevo en su posible próxima visita.Reciba un cordial saludo de el equipo de Sumus Hotel Stella & Spa ****S

10/10 Excellent

Rosella

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Linda P. atención al cliente on 22 Jul 2023
¡Estimado Cliente! Sra. RosellaGracias por su visita en Sumus Hotel Stella &SpaNos alegra el día al ver que nos valoran con la máxima puntuación posible.Ha sido un placer tenerles con nosotros.Un saludo y en espera de saludarle de nuevo, pronto en Sumus Hotel Stella & SpaEl equipo de Sumus Hotel Stella Spa

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in pineda de mar.
Great hotel! Delicious food, nice spa, beautiful rooms and the service was exceptional.
Stayed 2 nights in Jun 2023
Response from Equipo Sumus on 23 Jun 2023
Thank you for your wonderful feedback about our hotel! We are delighted to hear that you enjoyed the delicious food, the spa facilities, and the beautiful rooms. It's also fantastic to know that you received exceptional service during your stay. We strive to provide our guests with a memorable experience, and your positive comments motivate us to continue delivering excellent service and maintaining high standards. Best regards, Sumus team.

10/10 Excellent

Greta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in May 2023
Response from Reception on 21 May 2023
We are glad to know that you had a good stay with us. We hope to see you again soonSincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spa that was available for just 7 Euros
Stayed 1 night in May 2023
Response from Reception on 21 May 2023
We are glad to know that you had a good stay with us. We hope to see you again soonSincerely,

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and staff. Great choice of delicious food. Hotel is spotless and kept clean at all times. All the staff are friendly and very helpful. The resort is quiet and suitable for couples and families with toddlers or babies. Train service excellent. Fab walks along the beach in both directions.
Stayed 4 nights in May 2022
Response from Directora on 17 May 2022
Dear Ms Aileen, Thank you very much for taking the time to share your experience at the Sumus Hotel Stella & Spa. We are very pleased that you enjoyed your stay with us. Your words encourage us to continue working and to give our best every day. On behalf of the entire Sumus team, we look forward to welcoming you again in the near future. Yours sincerely Lurdes Riera

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Angie, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. The went the extra mile to assist me in getting all the information I needed for planning excusion around the city.
Stayed 9 nights in Oct 2019
Response from Linda Perez,(Customer service manager )Sumus Hotel on 7 Nov 2019
Hello Angie Thank you for choosing Sumus Hotel during your visit to Europe. We are glad we could help you and give you good advice. It has been a pleasure and I hope you take good memories of us. All the best wishes for you , from the team of Sumus Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Linda P, Sumus Hotels , Customer service on 10 Oct 2019
Thank you very much for your visit, it will be a pleasure to welcome you here again. Best wishes The STAFF Sumus Hotel Stella &Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2019
Response from Sumus Hotel Stella & Spa Linda P. on 21 Nov 2019
Bonjour Ce fut un plaisir de vous accueillir dans notre hôtel. J'espère que vous avez apprécié votre séjour à Pineda de Mar Cordialement, Sumus Hotel Stella & Spa Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, staff very efficient. Let down by the entertainment felt like we had landed in a retirement home., luckily the cocktails were great.
Stayed 4 nights in Sep 2019
Response from Sumus Hotel ,Linda P, Pineda de Mar on 17 Sept 2019
Thank you very much I am glad to read that you have found a home away from home. Here we wait for you the times you want to come, you will always be welcome. Thank you for your kind comments. Sincerely, Linda Perez Customer service manager

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highs and Lows
The really good: When I checked in they told me I was upgraded to the nicest room in the hotel and it was gorgeous. Huge tub, shower with multiple settings, king size bed, walk in closet. The best part by far was the balcony which was not only large but had two loungers, a cabana, a place to have coffee, and an outdoor shower. It was a truly spectacular view of the city, that included the ocean and the mountains. The room was amazing. I also got a facial while there and she did a fantastic job. I left feeling perfectly relaxed. The really bad: There's no way around it; I got food poisoning. Since I'd sprung for all meals included, the only possibility is the restaurant. I spent the majority of my two day stay in the room which was an unfortunate end to my trip. I would definitely visit the hotel again but wouldn't eat the food.
Stayed 3 nights in Aug 2019
Response from Linda P. Sumus Hotel Stella & Spa . on 2 Sept 2019
Dear Emily , Thank you for your review on Hoteles.com about your experience in Sumus Hotel Stella & Spa ****. The teams is glad to read that all in all you had a fantastic stay and recommend the the staff service, especially commenting our massage service . You can be sure that we will pass him your lovely compliment. I am very sorry to hear that you spent some days with health problems. I have reviewed it and I assure you that there is no other case. In the reviews posted by customers, this week, we have a lot of praise about our food. I hope you continue to enjoy your visit in Europe, and if one day you decide to visit Spain, it will be Sumus Hotel. We would be happy to welcome you back in Sumus Hotel Stella & Spa . With kind regards ,the Sumus Team Recepción

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was extremely clean (looked recently refurbished), the staff was very friendly and helpful. The spa was lovely and quiet, clean and relaxing. The food was delicious, a vast variety and very well presented. Would recommend this hotel.
Stayed 3 nights in Aug 2019
Response from Linda Perez. Sumus Hotel Stella & Spa on 13 Aug 2019
Dear client ! Thank you so much for your lovely review. We are so glad you came and had a great time. Yes, please come back again soon. Have a lovely summer , The Sumus Hotel Stella & Spa Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! We were upgraded upon arrival, staff very nice and friendly, beautiful food - excellent value for money.
Stayed 3 nights in Jul 2019
Response from Sumus Hotel Stella & Spa , Pineda de Mar on 25 Jul 2019
Dear Guests, Thank you for your comments given towards our staff, we will take this comment to them personally, because is in our interest, that all of our guests leave the hotel with a wonderful memory of their holidays. We once again thank you and are looking forward welcoming you to any of our establishments. Kind regards, Linda Perez Customer Service Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Fantastic stay at this hotel. Stayed in a Comfort room on the 4th floor and it was clean, spacious and modern. Pool area was perfect - not too busy, and the policy of no towels on sun beds does a great job! Didn’t see any of the entertainment, but the Spanish music sounded good from a distance. We also made use of a free 30 minute paddle boarding session at a partnering company at the beach - great little bonus! Food was perfect at breakfast time - great selection and awesome coffee!
Stayed 6 nights in Jul 2019
Response from Sumus Hotel Stella & Spa on 18 Jul 2019
Dear Mr. John First of all we would like to thank you very much for evaluating your recent stay with us here on Hotels.com! We are so glad to read that you enjoyed your holiday with us so much Furthemore we would like to thank you for these great compliments and are proud that we were able to offer you good holidays in Pineda de Mar It would be our greatest pleasure to welcome you with us once again, as this is the greates compliment we could receive. Thank you for recommending our hotel and all of us are already looking forward to welcome you with us again in the future. Kind regards, Linda Perez , Customer Service Manager

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying for 1 week for the psychobilly music fest
Really enjoyed our stay, friendly staff, we was half board and really enjoyed breakfast and dinner, lots of choices for both meals, we booked a comfort room and wasn't disappointed it was very cosy with a great shower and good wi-fi in the room
Stayed 7 nights in Jul 2019
Response from Sumus Hotel Stella & Spa ,Pineda de Mar on 11 Jul 2019
Dear Louise, thank you very much for your excellent review of your stay at Sumus Hotel Stella & Spa We are delighted to read how much you enjoyed our great food choice and our new comfort room. Thank you so much for your recommendations and please be back very soon! Best Regards, Linda Perez Customer Service manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
it is a 3 stars hotels, like before the managemet is scarce
Stayed 8 nights in May 2019

10/10 Excellent

Dervla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break
Lovely cheap restaurants in the area. Stoney beach. Nice walk on prom
Stayed 4 nights in May 2019
Response from Linda P. Sumus Hotel Stella & Spa , on 4 Jun 2019
Dear Client Dervia It is a pleasure for us to know that your stay at our hotel was very pleasant. We are also pleased to verify that the location met your expectations. We hope you visit us again at any other time. Receive a cordial greeting, from Pineda de Mar

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle expérience
Tout était très bien c’est un établissement à recommander
Stayed 2 nights in May 2019
Response from Linda P. Sumus Hotel Stella & Spa on 12 Jun 2019
Bonjour Didier Ce fut un plaisir de vous accueillir dans notre hôtel. Nous voulons vous remercier pour vos commentaires et recommandations, Cordialement, l'équipe du Sumus Hotel Stella & Spa

6/10 Okay

malcolm

Liked: Cleanliness
Disliked: Room comfort
Clean hotel, didn’t agree with having to pay for a safe in the room , no car parking had to walk 15 minutes to park car for free , we have never stayed in a hotel with such thin walls ! We could everything in the adjoining rooms, our neighbors on both sides didn’t seem to be able to live without a tv on 24/7 with a inconsiderate volume level . For these reasons we would definitely not stay at this hotel again !
Stayed 5 nights in May 2019
Response from Linda P. Customer Service Manager on 15 May 2019
Dear Clients ,Mr. Malcolm We are sorry to receive this review at Expedia, our clients’ satisfaction is the most important thing for us! I spoke with our reception staff, and they told me that you were not happy because you had to pay for the safe box and leave a deposit for the key. I must inform you that this is the usual procedure with all the clients at the hotel, as the safe box is included only in the Superior and Exclusive rooms. Thank you for taking the time to share your review. We are sorry for any inconvenience caused during your stay with us. Best regards Linda Pérez Sumus Hotel Stella &Spa

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from Linda P, customer service manager SUMUS Hotel on 3 May 2019
Estimado Cliente Muchas gracias por compartir su experiencia. Será un placer atenderle de nuevo en su próxima visita. Gracias por escogernos y compartir su opinión. Un saludo del Equipo Sumus Hotel Stella & Spa

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Overall, it was a pleasant stay. The hotel is very clean and the food excellent. Maybe more positive attitude from the stuff needed, more smiling faces.
Stayed 5 nights in Oct 2018
Response from Linda P. Customer Service Manager Sumus Hotel Stel on 2 Nov 2018
Dear Alina We are glad to know that you enjoyed of your time in Pineda de Mar ! Sorry if you have not received any smile from some of our staff, our staffs helpfulness is rated as fabulous in most of the social media. Thanks for your nice review, and many thanks for recommend us! We hope see you very soon! Best wishes, SUMUS-Hotel Stella & Spa

8/10 Good

rummo, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
Nice hotel just been refurbished, nice room with pool view shame some of the staff are rude especially the manager .
Stayed 7 nights in Jul 2018
Response from Linda Perez SUMUS-Hotel Stella & Spa on 28 Aug 2018
Dear Customer, thanks for your visit. The comments of our clients are very important to us, it is the best way to perfect the day to day. I'm sorry if someone from our staff gave the impression of being rude. Thanks for giving us your score. Greetings SUMUS-Hotel Stella & Spa

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly hotel close to amenities
Hotel was excellent. Staff very friendly and helpful. Would recommend to anyone
Stayed 7 nights in Jul 2018
Response from SUMUS-Hotel Stella &Spa on 13 Aug 2018
Dear Collin thank you so much for your feedback and recommendation! Amazing to know your stay and experience was gorgeous, that makes me so proud! Lovely regards, Linda Perez Guest Relations Manager

10/10 Excellent

Wilma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel. With friendly welcome from receptionist. Clean & comfortable room. Nice view of the pool.Good choices of food at meal times but some of the hot food should be hotter.
Stayed 7 nights in May 2018
Response from Linda P, SUMUS-Hotels Group ,Pineda de Mar on 11 Jun 2018
Dear Wilma Thank you for reviewing SUMUS-Hotel Stella & Spa . We hope to see you again soon! Best Regards

6/10 Okay

Dissapointed , Cardiff

Disliked: Property conditions & facilities, room comfort
Drinks offer not honoured!
Nice enough hotel but would not go back again as attitude of the manager when confronted about their drinks offer which was not honoured when made at the time of booking. Food variety was good but needs to up their game when a four star hotel. Good restaurant and housekeeping staff and most of the frontline staff were ok apart from management. Pool needs refurbishment when hotel becomes a four star as rather grubby. Rooms are small and needs to be bigger when a four star as there are much better in the area and in other resorts.
Stayed 5 nights in Oct 2017
Response from Linda P. customer service on 18 May 2018
Dear Client Thanks for your assessment and honesty. We regret the confrontation that you had at the time with our head of reception. The Hotel has changed its typology and category, since April 2018 we are a Superior 4 ****. We would like you to give us an opportunity to show you that we can do it better greetings from Pineda de Mar SUMUS-Hotel Stella & Spa

10/10 Excellent

Andrew, Barnsley UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located hotel
Wonderful third stay at this great hotel. Having been there twice before, the last one being 9 years ago, no idea what was in store for us. I shouldn't have worried as it was like walking in home again. The first thing you notice is how bright and clean it is and that extends to the rooms, public areas and outside. The food is wonderful with a wide variety of fayre available and loved the theme nights. The hotel staff were friendly and attentive and helped make the stay what it was. The rooms were clean and bright and perfect for our needs. The location is superb. Just a few minutes from beach and local shops and restaurants and also the train station which offers a half hourly service to Barcelona and down to Blanes and other coastal resorts, 2 hrly service to Girona and Figures where the Dali museum is located. All in all a great hotel and wonderful stay and highly recommend.
Stayed 7 nights in Aug 2017
Response from Linda P, SUMUS-HOTELS GROUP on 26 Aug 2017
Dear Andew thank you very much for your review and your recent stay with us. We are happy that you enjoyed the comfort of the hotel and en specially our buffet. If there is anything we may assist you with in the future please do not hesitate to contact us at any time. Hope to see you coming back soon and do not wait again 9 years... Kind regards, SUMUS-Hotel Stella & Spa, Linda P

10/10 Excellent

florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hôtel agréable et calme,autour de l' hôtel il y a de la place pour garer la voiture en septembre.Très belle chambre avec balcon.La piscine extérieur est bien pour nager mais légèrement fraiche.Le petit déjeuner et le diner sont très bon.Nous avons passé un agréable séjour.
Stayed 1 night in Sep 2023
Response from Linda P. Customer Support on 16 Nov 2023
Chers clientsMerci d'avoir choisi Sumus Hôtel Stella & Spa.Nous espérons sincèrement que vous avez passé un agréable séjour.Vôtre satisfaction est nôtre priorité absolue.Votre précieux avis nous motive non seulement, mais guide également les futurs voyageurs à découvrir l'hospitalité et le confort que nous offrons au Sumus Hotel Stella & Spa.Merci pour votre fantastique critique En attendant de vous revoir lors de la prochaine saison '24Cordialement, toute l'équipe du Sumus Hôtel Stella & Spa ****S

8/10 Good

Kari Sun

Stayed 4 nights in Sep 2023
Response from Linda P. Customer Support on 16 Nov 2023
Takk for at du valgte Sumus Hotel Stella & Spa.Vi håper inderlig du har hatt et godt opphold.Din tilfredshet er vår høyeste prioritet.Din verdifulle mening motiverer oss ikke bare, men veileder også fremtidige reisende til å oppdage gjestfriheten og komforten vi tilbyr på Sumus Hotel Stella & Spa.Takk for din vurdering Med vennlig hilsen hele Sumus Hotel Stella & Spa ****S-teamet

10/10 Excellent

Venecia

Stayed 2 nights in Aug 2023
Response from Linda P. Customer Support on 13 Dec 2023
Muchísimas gracias Venecia por valorar su estancia en nuestro hotel. Nos alegra que su satisfacción haya sido tan alta. Nos hace realmente felices que hayan disfrutado en Sumus Hotel Stella & Spa. Esperamos verles muy pronto. Muchas gracias de nuevo.Un saludo cordial, el equipo de Sumus Hotel Stella & Spa ****Sl

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Support Linda P. SUMUS-Stella & Spa****S on 2 Sept 2023
Thank you Valentina for your evaluation of our Hotel.It has been a pleasure having you with us.Looking forward to seeing you in the near future.Receive greetings from the Sumus Hotel Stella & Spa team.

10/10 Excellent

Elize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Recepción Hotel sumus Stella on 24 Jul 2023
Muchas gracias por su valoración, nos alegramos de que tuviera una buena estancia. Esperamos volver a verla pronto Atentamente

8/10 Good

Lopes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un personnel plus qu'au petit soin chambre et repas du midi correct. Buffet petit déjeuner extra. Spot piscine extérieure propre. Le grand plus est vraiment le personnel qui est incroyablement Gentil et au petit soin malgré notre arrivée tardive. Merci
Response from Equipo Sumus on 23 Jun 2023
Nous vous remercions pour votre commentaire sur notre hôtel. Nous sommes ravis d'apprendre que vous avez été satisfait du service attentif de notre personnel et de la propreté de la piscine. Il est très important pour nous de fournir un bon service et de prendre soin de nos clients, même s'ils arrivent tard. Votre satisfaction est notre priorité et nous sommes heureux d'avoir répondu à vos attentes. Nous vous remercions encore une fois pour votre commentaire. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées. L'équipe Sumus.

10/10 Excellent

Geoffrey

Stayed 2 nights in May 2023
Response from Linda P. Customer Support on 22 Jul 2023
Dear Customer! Mr. GeoffreyThank you for your visit at Sumus Hotel Stella & SpaWe are happy to see that they value us with the highest possible score.It has been a pleasure having you with us.Greetings and waiting to greet you again, soon at Sumus Hotel Stella & SpaThe Sumus Hotel Stella Spa team

2/10 Terrible

June

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pensjonisthotell
Dette er et pensjonisthotell. Luktet klor i hele hotellet.
Stayed 4 nights in May 2023
Response from Reception on 21 May 2023
Vi beklager at opplevelsen ikke falt i smak.Vennlig hilsen,

10/10 Excellent

Albertus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
keurig 4-sterrenhotel met leuk zwembad, goed ontbijt, alleen kamer beetje aan de kleine kant maar wel netjes en schoon.
Stayed 4 nights in Apr 2023
Response from Recepción Sumus Stella on 7 May 2023
Bedankt voor je reactie. We hopen je snel weer te zienEerlijk

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut ausgestattetes Hotel mit entsprechendem Service.
Stayed 5 nights in Apr 2023
Response from Recepción on 21 Apr 2023
Danke für deinen Kommentar. Wir hoffen, Sie bald bei uns zu sehen

8/10 Good

Dirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Getränke beim Verlassen des Speisesaals direkt bezahlt werden müssen, ist unpraktisch. Sorgt für Wartezeit und ungemütliche Schlange bei Hochbetrieb. Sehr gut gefallen hat uns der Außenpool, die geschmackvollen Zimmer und Gänge sowie die gesamte Verpflegung. Frühstück und Abendbuffet waren super!
Stayed 3 nights in Apr 2023
Response from Rezeption on 25 Apr 2023
Vielen Dank für Ihren Kommentar und Ihr Vertrauen. Den genannten negativen Aspekt nehmen wir zur Verbesserung zur Kenntnis und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Aufrichtig

8/10 Good

Oliver Christian

Stayed 1 night in Oct 2022

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Commercial Team , Adrià R. on 15 Oct 2022
Estimado Stefan, Muchas gracias por valorarnos con la máxima nota. Nos alegramos de que haya tenido una excelente estancia. Saludos cordiales

8/10 Good

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy correcto, aunque las fotos de publicidad son bastante engañosas. Ni la piscina ni la habitación, tienen el tamaño que parece en las fotos. La cama muy cómoda y la comida muy variada y abundante. El personal és amable y atento. La proximidad a la playa es un gran aliciente.
Stayed 1 night in Aug 2022
Response from Commercial Team , Adrià R. on 11 Aug 2022
Apreciada Silvia, Lamentando que tanto piscina como habitación no cumplieran con la perspectiva que tenía en mente, le agradecemos la puntuación así como las amables palabras hacia el personal y la calidad de nuestra gastronomía. Igualmente nos alegra ver que pudo disfrutar de la proximidad de la playa y esperamos que pueda repetir otra vez junto a nosotros. Atentamente,

10/10 Excellent

Michel Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Commercial Team , Adrià R. on 1 Aug 2022
Hola Michel Angel, ¡Muchas gracias por el 10! Quedamos muy contentos de ver que su estancia fue excelente. Esperamos poder saludarle otra vez en el SUMUS Hotel Stella. Atentamente,

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket fint hotell med trevligt poolområde med tillräckligt med solstolar. Trevlig, välkomande personal. Vi hade halvpension o maten vid både frukost och middag va tillräcklig men hade ändå kunnat önska mer vad gäller smak men de blir ungefär samma på alla hotell vi vart på tidigare för smaken ska ju passa alla. Bättre mat än vi fått på vissa andra hotell, man äter sej mätt o de är billigt med dryck till maten. De enda jag kan anmärka på är att de ej städar under sängen på rummet annars va städningen utan smärre anmärkning
Stayed 7 nights in Jul 2022
Response from Commercial Team , Adrià R. on 23 Jul 2022
Dear Nina, Thank you for sharing your experience at the SUMUS Hotel Stella & Spa. We are very happy to see that you give us such a good mark. We are glad that you had an excellent stay and that you enjoyed our services and facilities. We hope to see her soon with us. Sincerely,

10/10 Excellent

Saara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Commercial Team , Adrià R. on 23 Jul 2022
Dear Saara, Thank you for the note you give us. We are glad to see that your stay was excellent. See you soon

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2022
Response from Commercial Team , Adrià R. on 23 Jul 2022
Dear Paul, Thank you very much for the high rate. We are glad to see that you had an excellent stay. Best regards

10/10 Excellent

Ma. José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Customer service ,LindaP, Sumus Hotel Stella & Spa on 28 Jun 2022
Estimada Ma José gracias por haber escogido nuestro hotel para pasar sus vacaciones. Nos alegra saber que le ha gustado nuestro Hotel, nuestro objetivo es conseguir que el cliente se sienta satisfecho. Estaremos encantados de volver a verla de nuevo. Saludos Cordiales. del Equipo Sumus Hotel Stella & Spa ****S

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida muy buena calidad. La tranquilidad y espacios del hotel. Muy cómodo. La chica de las habitaciones super maja. Lo peor el café y el zumo del desayuno.
Stayed 1 night in Jun 2022
Response from Customer service ,LindaP, Sumus Hotel Stella & Spa on 28 Jun 2022
Estimada Eloisa en primer lugar gracias por haber escogido nuestro hotel para pasar sus vacaciones y por haber dedicado parte de su tiempo para hacernos llegar su comentario con tan alta valoración. Estamos encantados de saber que ha disfrutado tanto de nuestro hotel durante sus días de estancia gracias a nuestras instalaciones y servicios, pero sobre todo en gran parte por el trato de nuestro personal. Cada día trabajamos para conseguir que el cliente se lleve una experiencia inolvidable en nuestro establecimiento. Trasladaremos su comentario a los departamentos correspondientes así como a los compañeros mencionados. Estaremos encantados de recibirla de nuevo muy pronto. Saludos Cordiales del equipo Sumus Hotel Stella & Spa ****S

8/10 Good

Ralf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es gibt für deutsche Touristen zu wenige (3) und kein öffentlich rechtliche Fernsehsender wie ARD, ZDF (konnten keine Fussball Euro League schauen). Safegebühr mit 40 Euro für 11 Tage , wie 15 Euro Aussenparkplatz waren zu hoch und habden den ansonsten guten Eindruck getrübt.
Stayed 11 nights in Jun 2022
Response from Customer service ,LindaP, Sumus Hotel Stella & Spa on 21 Jun 2022
Lieber Gast , Ralf Vielen Dank, dass Sie unser Hotel für Ihren Urlaub gewählt haben. Es tut uns sehr leid, dass Ihr Urlaub aufgrund der zusätzlichen Kosten gedrübt wurde. Der Tresor ist versichert und bietet zusätzliche Sicherheit. Der Hotelparkplatz kostet zwischen 12 € und 15 € und bietet Schutz vor Vandalismus. Es besteht auch die Möglichkeit, das Auto auf einem freien kostenlosen Platz in der Nähe des Hotels zu parken. Wir würden uns freuen, troz allem Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen. Ihr Sumus Hotel Stella & Spa Team 😊

8/10 Good

Jose faustino

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Ahorramos no dejando que la gente cene
En general bien. Lo lamentable son los horarios de las comidas....hasta las 10.00 el desyuno (aceptable)...pero la cena hasta las 21.00...imposible ir a cenar...a partir de las 20.20 la cola es imposible...no entiendo como no alargan la hora un poco para al menos dar el servicdo...la gente se queda sin cenar...o vas a las 19.30 a merendar...
Stayed 2 nights in Jun 2022
Response from Customer service ,LindaP, Sumus Hotel Stella & Spa on 21 Jun 2022
Estimado cliente, gracias por hacernos llegar su comentario. Tendremos en cuenta su sugerencia y la haremos llegar al departamento en cuestión. Comentarle que los fines de semana se alargan los horarios de nuestro restaurante. Las 21:00h es la ultima hora para entrar al Restaurante, el Restaurante no se cierra, los clientes pueden cenar tranquilamente. Estaremos encantados de recibirle de nuevo. Saludos Cordiales. El equipo de Sumus Hotel Stella & Spa