"We stayed in a double queen room in the back building, behind the main building. There was an easy walkway between the two buildings. The room was spacious and felt clean. Despite being on a busy road, in a busy area of Condado, it was soundproof. We didn’t hear any neighbors in other rooms. Most of the staff were friendly and helpful. Rafael was amazing, he helped us check in the first day and was very informative. He was there most evenings, greeting us with a big smile as we came and went. He was on top of any of our needs. There was a young lady working day shift (we stayed 6/4-6/7) and she was also very sweet and helpful. The only issue we had with staff was on Saturday night, when another staff (Shawn/Sean?) we had not previously seen was working the evening shift. He was preoccupied on his phone and even sitting on the couches in the lobby with his girlfriend or a girl that clearly was not staff. We really missed Rafael that night, greeting us as we came in from dinner. The other negative was the parking situation is very, very tight. There are maybe 8-10 spots on the second level of the main building but it is a very tight squeeze and one way in and one way out, so if you have a bigger SUV, it takes some skilled maneuvering to get in and out of the spaces, as well as up and down a narrow entrance to the garage. The area is walkable and safe. The pools were small but nice and cozy areas to lounge. Would return and definitely recommend a stay here."
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