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Reviews of Hilton Concord

3.5 out of 5
Hilton Concord
1970 Diamond Blvd, Concord, CA

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ELLIOTT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. Room was super clean, quiet, and well appointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Ukina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy hotel with cooperate meetings but other than that everything was excellent
Stayed 1 night in May 2024

10/10 Excellent

Constantine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, plus I think they have upgraded their TV's its now has internet TV.
Stayed 1 night in May 2024

10/10 Excellent

Jade, Perris

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here
Stayed 3 nights in Mar 2024

6/10 Okay

Jorge

Travelled with family
Liked: Property conditions & facilities
Quiet area I don't like that they charge for everything parking, wifi etc..
Stayed 2 nights in May 2024

6/10 Okay

Christi

Travelled with family
Liked: Staff & service, property conditions & facilities
The room that I stayed in was just okay. Upon entry there was a very stale smell in the room, the refrigerator was broken, and there were several stains on my bedding. After contacting the front desk to address the sheets and the fridge it was handled quickly. However, there were just several other things that were overlooked dusty, closet, dirty toilet etc. For the price we paid I just expected a higher level of care. The staff were great & very responsive.
Stayed 2 nights in May 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was happy!
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Gloria May

Enjoyed my short stay there Wonderful experience
Stayed 1 night in May 2024

6/10 Okay

Kenyeih

Stayed 1 night in May 2024

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine, Tacoma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha, Beaumont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Friendly staff. Good breakfast. Family Friendly
Stayed 2 nights in Apr 2024

6/10 Okay

MERVYN

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Knowing that the Hilton is more expensive we were excited to finally stay. The place was clean and it had a nice layout. It was large in the lobby and felt spacious. Upon check-in I was told parking was $xx per night. It was just a parking lot that wasn't guarded or anything.. so I was confused why we would need to pay to park, for the first time at any hotel we've stayed at. If it was underground parking I might understand.. but it just felt like a tax they charge because they can. The next thing that felt like the Hilton was trying to dig in our pocket at every turn, was the way it said "free WiFi" in the Expedia listing.. but in reality it was $x per night! Another first for us. Usually when a hotel offers free WiFi it's actually free. I went back to read the fine print in the Expedia offering and now see that it's "free" only in the lobby area. Who wants to sit in the lobby to use their devices? My children were very upset with this. There was no microwave in the room.. so we couldn't even heat up the food we had brought to feed the kids during our time in the room. Certainly an upscale place like Hilton would offer free breakfast like all the other hotels.. nope! Kids $xx adults $xxx!! We will never stay at a Hilton again. Traveling with 5 people is already expensive, we didn't want to be charged every time we turn around. Marriott, best Western, heck any other place will love to have your business. Leave this hotel to people that don't care about these things.
Stayed 2 nights in Apr 2024

6/10 Okay

Valentina

Travelled with family, Business traveller
That don’t clean my room for second day, I asking for fresh towels 5 times and don’t have any. Don’t recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel during our travel for a travel basketball tournament. It was convenient and clean. We are satisfied with our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mitneil

Stayed 1 night in Feb 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

Stayed 3 nights in Apr 2024

4/10 Poor

Maricsa

Stayed 3 nights in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property often due to family fairly close. Great shopping across street. I had asked for my room to be cleaned the next day and it was not cleaned. When I checked in parking is $19 an nite and we had stayed 3 nites. I had changed my mind and did not leave the car one nite and asked for it to be credited and I was informed could not be Done because I had said 3 nites when I checked in. The hotel is clean overall.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

ron

Stayed 3 nights in Mar 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a coaches clinic and i meased up and booked thru 3rd party. I was charged 19 a night for parking permit, when all clinic members had parking fees waived. Would have been whatever except i paid for a parking pass i was unable to use. The parking lots were completely full and i had to find parking in a very busy shopping center nearly 1/4 mile from hotel. And worry about vandalism or towing of my mercedes. Very small finess room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. The only problem on site was our toilet had a broken handle other than that GREAT!
Stayed 1 night in Mar 2024

6/10 Okay

Seong Kwon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Mishan

Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and awesome front desk staff
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Abdul

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The customer service is super rude
Stayed 6 nights in Feb 2024

8/10 Good

goldy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pia customer service representative was outstanding
Stayed 3 nights in Feb 2024

6/10 Okay

Keely

Travelled with family, Travelled with partner
Liked: Cleanliness
I wish this Hilton was more family focused and less business traveler oriented. The rooms could use a small microwave and at this price point I'd expect a Nespresso or Keurig in the room. I found no mention online of the breakfast buffet we stumbled upon Saturday morning but thankfully it was there. They've remodeled/redecorated the rooms without updating the heating/cooling unit.. It was hard to keep the room at a nice consistent temp. All this said, after extensive research for a place to stay in the area for a wedding, this seemed and possibly was the best/safest choice. There were plenty of places to eat nearby and the building felt safe even though the parking lot wasn't- shattered glass next to our spot when we arrived. Follow the advice and leave nothing inside your car.
Stayed 2 nights in Feb 2024

2/10 Terrible

Evelyn

Stayed 3 nights in Feb 2024

10/10 Excellent

Hector, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay
Stayed 1 night in Feb 2024

6/10 Okay

Walt, Irvine

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel felt like a hospital
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best.
Thia hotel is very confortable, convenient, qith all the amenities you need. You can dine in, lounge at the bar, go for a swim, or stay in amd order room service, out of all of the hotels in the area, Embassy Suites is the best place to stay. The facilriy is convenient, safe amd secure. The staff wiis excellent. They tend tonyour needs and deliver. You will feel apprecoated and important when you stay here.
Stayed 3 nights in Jan 2024

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

anjeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place I'll stay when in the Bay Area
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Stayed the night after a large family event in the hotel ballroom. Hotel and event staff were great. The hotel is very nice and well maintained. No complaints whatsoever. We would definitely stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Dan

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being so close to the mall across the street from hotel with the shopping , food choices. Staff very nice and welcoming. View out of hotel east side needs to be cleaned up!
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Tadesse, Cerritos

Stayed 3 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Alicia

Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024