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Reviews of Baymont by Wyndham Columbus GA

2.5 out of 5
Baymont by Wyndham Columbus GA
5585 Whitesville Rd, Columbus, GA

Reviews

6.4
Rating 10 - Excellent. 151 out of 637 reviews" "
Rating 8 - Good. 142 out of 637 reviews" "
Rating 6 - Okay. 101 out of 637 reviews" "
Rating 4 - Poor. 109 out of 637 reviews" "
Rating 2 - Terrible. 134 out of 637 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael, Fairfax

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy place,, they billed my card 4 times for the stay and it took 2 weeks and a few phone calls to get it reversed….not a safe hotel
Stayed 1 night in Feb 2024

4/10 Poor

William A.

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at 10 pm waited until 10:20 pm before someone arrived to check me in. Waited another 20 min for someone to turn on the come turn on tv. No one came
Stayed 1 night in May 2024

4/10 Poor

Arran

Liked: Staff & service
Disliked: Cleanliness
Noticed hair on the bathroom floor that was neither of ours, the boyfriend killed two cockroaches during our one night there, was put into room 215 at first and there was a poo already in the toilet, flushed and it was clogged, moved rooms and thats when we saw the roaches.. don’t recommend this facility..
Stayed 1 night in May 2024

4/10 Poor

Monique

Travelled with partner
Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
I did not like the separate security deposit outside of the Expedia booking. The poor condition of the hotel overall does not warrant the online ratings received and the daily rate. Both were too high for the condition. There seemed to be a few shady characters hanging around the hotel at night. The room was clean, but in average condition. The breakfast was good - hot and substantial - for this type hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from DAN DESAI on 6 May 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Ive Stayed in a few hotels that were cheaper They had no leakages in the bathroom from above us, and the breakfast options were better. Both days we stayed the food wasnt the best. But it was nice and quite.
Stayed 2 nights in Apr 2024
Response from DAN DESAI on 6 May 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

4/10 Poor

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

Dez

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from DAN DESAI on 6 May 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe at this property that had not been maintained in apparently several years
Stayed 2 nights in Apr 2024
Response from DAN DESAI on 6 May 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!!
Stayed 1 night in Apr 2024
Response from DAN DESAI on 6 May 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

6/10 Okay

Bonnie

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Girl at desk was preoccupied didn’t really care. The lady when we left was great.
Stayed 2 nights in Jan 2024
Response from DAN DESAI on 6 May 2024
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve

4/10 Poor

Alona, ROCHESTER

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is dirty, noisy!
Stayed 2 nights in Mar 2024
Response from DAN DESAI on 6 May 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

10/10 Excellent

Iveth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

2/10 Terrible

Denise

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Based off the reviews I decided to stay at this property. We arrived at 3am and unfortunately because we have been traveling for hours and was tired we was forced to stay. I paid for the room prior before arriving. Once I arrived my double room was unavailable but then she said found one available. Once we get into the room we realize we was given a dirty room. Roaches was roaming everywhere even in the beds. No towels. The breakfast attendant was cleaning the restrooms and refilling food with the same gloves. This was one nasty experience.
Stayed 1 night in Mar 2024
Response from DAN DESAI on 6 May 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

2/10 Terrible

Sandra Avila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into our room, they were roaches crawling by the bathroom door. Bathroom toilet was broken and shower completely dirty. Front desk did not call back once we called and as we tried to move to another hotel, they refused to refund us the deposit or the money for us to book something else.
Response from DAN DESAI on 6 May 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

4/10 Poor

Makynsie

Stayed 3 nights in Mar 2024

8/10 Good

Kelly Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barking & bed being a little too firm are our only real complaints.
Stayed 1 night in Mar 2024
Response from DAN DESAI on 6 May 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

6/10 Okay

Jeffrey Paul, Palm Desert

Travelled with family
Liked: Staff & service
The room was spacious, but old. The pull out couch bed was gross and in poor shape. Overall the room was ok and the staff was good, but could have been better.
Stayed 4 nights in Feb 2024
Response from DAN DESAI on 6 May 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

8/10 Good

Samuel

Travelled with partner
Liked: Staff & service, amenities
seemed to pay little attention to the outside area... there was trash around the area... breakfast food served it's purpose but was not very hot... in fact some sausages and eggs tasted like they were just right from the refrigerator... and definitely could use some more attention in the bathrooms, especially around the toilets... but, other than that, it served it's purpose and we slept pretty decent...

10/10 Excellent

Chelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice room was clean hotel was around lots of restaurants
Stayed 6 nights in Jan 2024
Response from DAN DESAI on 6 May 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 Excellent

Taneshia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DAN DESAI on 6 May 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds to high
The beds were so high could not get in it. I’m 5’2” and could get in. I called the front desk she said all our beds are that high. She said use a chair I still couldn’t get up I asked for a foot stool. Didn’t have one so my husband and I had to go to Walmart to get a foot stool. Easy pessy. So I rate this hotel poorly.
Stayed 1 night in Jan 2024
Response from DAN DESAI on 6 May 2024
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback

2/10 Terrible

DeEtta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Black mold on the ceiling, tub never shut off, door handle broke on outer door, bathroom walls bowing in. Staff at front desk very friendly, however house keeping staff very rude.
Stayed 2 nights in Dec 2023
Response from DAN DESAI on 6 May 2024
We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you for bringing it to our attention

2/10 Terrible

Ollice

Stayed 1 night in Dec 2023

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The place is somewhat outdated and smells musty which made it not worth the price. The clerk was on a personal phone call on their cellphone and continued it while checking us in. However, the bed was clean & comfortable.
Stayed 2 nights in Dec 2023
Response from DAN DESAI on 6 May 2024
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve

10/10 Excellent

Chelsea

Stayed 1 night in Dec 2023
Response from David, Hotel Personnel on 21 Dec 2023
Good morning Chelsea I just wanted to take the time to thank you for your score for us and taking the time to do that! We do appreciate the feedback and i will certainly pass this score down to my coworkers. We look forward to seeing you again and thank you for choosing Baymont by Wyndham

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Hotel
This Hotel had several problems. We encountered roaches, a tub that won’t drain, mildew in the bathroom, bathroom not cleaned, baseboards laying on the floors, broken TV remote and paint peeling from the doors. We checked out after one day.
Stayed 2 nights in Dec 2023
Response from David, Hotel Personnel on 21 Dec 2023
Thank you for bringing us to our attention and im truly sorry that we did not meet your nor our expectations. I will definitely pass this down to all the department heads to let them know we need to kick it up a few notches and go back to priding ourselves on our cleanliness. Again i do apologize for the numerous problems you encountered and thank you for taking the time to bring it to our attention.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great staff.
Stayed 2 nights in Dec 2023
Response from David, Hotel Personnel on 21 Dec 2023
Good morning Mark thank you for the great review and score. Ill definitely let the staff know that you thought they were great. Also wanted to say thank you for choosing Baymont by Wyndham and we look forward to accommodating you again in the future.

2/10 Terrible

Latasha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
checkin lobby was dirty . room and bedding was dirty and stained. fixtures broken coming apart. Must have been a good hotel before,but definitely not a place that I felt safe sleeping in. I had nonrefundable stay otherwise would have immediately paid more somewhere else. Also there is a deposit due of 50 to 75 dollars. Saw a roach in the front checkin when I came in. So disappointed. Did not sleep well all night
Stayed 1 night in Dec 2023

6/10 Okay

Jonathan

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Room had a strange smell, and there were bugs in the bathroom. Outlets inconsistently operate as well. Pillows on bed were hard as rocks. TV reception was great.
Stayed 3 nights in Nov 2023

8/10 Good

Jonathan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Laura

Awful
Well where shall o start … 1. Shower did not work 2. Little pillows 3. Didn’t bring towels back so had none 4. Key didn’t work 5. Very loud from 11-4 am 6. People park to close to you and can get in your car Nicole at the front desk was very nice and hopeful the 1st night we were there .
Stayed 2 nights in Nov 2023

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was very clean and the staff pleasant and attentive
Stayed 3 nights in Oct 2023

4/10 Poor

KIMBERLY N

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The night front desk clerk was courteous, she was worried about not having enough rooms for other guest who hadn't checked in yet, but was still able to accomadate us. Once we got to the room, the bed was really high from my short elderly grandmother, so we made the decision to use the pull out sofa bed. Upon removing the cushion we encountered a baby diaper, food, and other debris. Upon checking the restroom, there was urine on and under the toilet seat along with dust. Also, the were stains and hair on the bedsheets. I attempted to call the front desk to submit a complaint but no one answered and I already knew that I wouldn't be able to change rooms because of the commentary from earlier. In the morning at check out, I told the front desk clerk about the issues, and she asked me did I leave the cushions off of the couch so that the housekeeper would know to clean it. The housekeeper should already be verifying for usage, it is not the guests' job. We were not able to use the sofa bed so my grandmother slept sitting up the whole night.
Stayed 1 night in Nov 2023

6/10 Okay

Brenda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Water was cold In the bath. The toilet was dirty. The front desk people was really nice and sweet.
Stayed 1 night in Nov 2023

2/10 Terrible

Tommy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mosquitoes in the bathroom and dirty facilities. Lighting outside was poor and questionable people were always lurking around outside; made you feel uncomfortable. Key card didn’t always unlock room.
Stayed 3 nights in Oct 2023

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty and when I asked the front desk to clean, the young lady asked me…the staff asked the guest to look for the cleaning crew to let them know. Appalled! That is not my job, at that point, I asked for a refund and check out. They came to clean the room and still left the nastiness, just left new towels and made no bed. Horrendous!
Stayed 2 nights in Oct 2023

4/10 Poor

Sylvia

Disliked: Amenities
Bed was great. Bathroom needed to be cleaner.
Stayed 1 night in Oct 2023

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok I wouldn’t go back tho
Stayed 1 night in Oct 2023

4/10 Poor

Ashley

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not terrible but kind of mildewy
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dav on 23 Oct 2023
Good evening Kimberly I want to thank you for taking the time to leave us such an awesome score on your review. I will be sure to pass this along to the rest of my staff so they know they are doing a great job. Thank you again for leaving your score and for choosing Baymont by Wyndham Columbus GA.

10/10 Excellent

Kendall L

Stayed 1 night in Oct 2023

10/10 Excellent

Amoya

Stayed 2 nights in Oct 2023
Response from David, Front Desk Manager on 17 Oct 2023
Thank you Amoya for the great score and taking the time to leave such a high score. I will definitely pass this along to the rest of our staff so they know that what they do makes a difference. I do thank you for choosing Baymont by Wyndham Columbus GA and look forward to seeing you again.Thank you,

2/10 Terrible

Jonathan

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Phone not working, tv not working, breakfast disgusting
Stayed 1 night in Oct 2023
Response from David, Front Desk Manager on 17 Oct 2023
Good evening Jonathan let me first apologize for the issues that you encountered with your room. I will be passing this information along to the proper department heads so that they can be aware of these issues and have them corrected. Again i do apologize for issues and hope we can show you our improvements in the future.Thank you,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room ok but smells musty. It's only for 1 night.
Stayed 1 night in Oct 2023
Response from David, Front Desk Manager on 17 Oct 2023
Good evening John im sorry to hear about the odor in your room and hate that you had to deal with it. I do thank you for giving us a good score and taking the time to do so. If your back this way we will definitely be sure to make sure your accommodations are better than before. We do thank you for choosing Baymont by Wyndham Columbus GA.

6/10 Okay

Lacey

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from David Front Desk Manager on 12 Oct 2023
Good morning Lacey i want to thank you for taking the time to leave us a good score and for choosing Baymont by Wyndham to accommodate you. We look forward to seeing you again and showing you the improvements we have and will make to get that score a 5/5. Thank you in advance.

10/10 Excellent

LaTillia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from David, Front Desk Manager on 12 Oct 2023
Hello LaTillia just wanted to thank you for choosing Baymont by Wyndham Columbus and for the awesome score you gave us of 5/5. We look forward to seeing you again and i will definitely pass along your score to our staff. Thank you in advance

10/10 Excellent

JESSICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast!!
Stayed 3 nights in Sep 2023
Response from David, Front Desk Manager on 12 Oct 2023
Good morning Jessica just wanted to say I am thrilled to hear your review and feedback along with the score. We certainly do appreciate you choosing to stay with us here at the Baymont by Wyndham Columbus. Thank you again