All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This property was very well kept and comfortable. There was a restaurant within the facility that served excellent food. There was a shuttle service. The entire facility was clean and nicely decorated.
James
Stayed 1 night in Apr 2024
Response from Pollianna Beerman General Manager on 15 Apr 2024
Dear James, Thank you for the terrific review! Your praises for our cleanliness, decor, dining, and well-kept property truly warm our hearts. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments.We look forward to your next stay at the Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 6 Apr 2024
Dear Inethea, Thank you for the excellent review of your stay at Hilton Garden Inn Columbia Airport. It's so nice to know you find everything about us to be wonderful. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 6 Apr 2024
Dear Roger, Thank you for the generous review of Hilton Garden Inn Columbia Airport. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying! We appreciate your feedback and look forward to hosting you again the next time you are in the area.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 5 Apr 2024
Dear Beth, Thank you for your generous review of Hilton Garden Inn Columbia Airport! We're delighted you had a wonderful experience with us and enjoyed our clean, comfortable room and convenient location. Your satisfaction is our priority, and we hope to see you again soon.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 4 Apr 2024
Dear Lavern, Thank you for your recent stay at Hilton Garden Inn Columbia Airport and for posting such a great review of our hotel and staff. It is a pleasure to know we exceeded your expectations with our quiet accommodations and the service provided by our devoted associates! We enjoyed having you as our guest, and we hope to see you again on your next visit to Columbia.Pollianna BeermanGeneral Manager
I was unhappy to have no fan in the bathroom, no clocks in room. Unsavory characters in parking lot even in day light.
Patricia
Stayed 1 night in Mar 2024
Response from Pollianna Beerman General Manager on 1 Apr 2024
Dear Patricia, Thank you for being our guest and sharing your review. We apologize for the inconvenience caused by the lack of amenities in your suite. Also, we were very disappointed to read your comments regarding your experience at our parking lot. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We will address your concerns adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Pollianna BeermanGeneral Manager
2/10 Terrible
Craig
29 Mar 2024
I was charged by Expedia and the hotel for the room and still have not been refunded for one of the charges
Craig
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Craig, We appreciate you taking the time to share your experience and regret any disappointment you had during this recent visit with us. We sincerely apologize for the billing concern that you are having. Please allow us some time to review your account and investigate further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Pollianna BeermanGeneral Manager
Nice property, clean, nice staff, plenty of parking, well lit.
David
Stayed 1 night in Mar 2024
Response from Pollianna Beerman General Manager on 26 Mar 2024
Dear David, We are delighted you had a pleasant stay at Hilton Garden Inn Columbia Airport. We appreciate you mentioning how much you enjoyed our nice, clean property and well-lit, spacious parking. We are also glad you were pleased with the service provided by our devoted associates.It was our pleasure hosting you, and we hope you will revisit the next time you are in Columbia.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 25 Mar 2024
Dear Ewa, Thank you for the terrific review! We are glad our associates provided friendly service and that you liked our spotless property. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments.We look forward to your next stay at the Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
Staff so friendly and professional. One remembered us when we came back at the end of the week. Best stay anywhere ever.
Sara
Stayed 1 night in Mar 2024
Response from Pollianna Beerman General Manager on 23 Mar 2024
Dear Sara, Thank you for the terrific review! We are glad our associates made you feel welcome. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Staying with us time and time again is the highest compliment that you can give our team.We look forward to your next stay at the Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 18 Mar 2024
Dear Christie, Thank you for the excellent review of your Hilton Garden Inn Columbia Airport stay. We appreciate you mentioning the convenience of our location and courteous associates. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Pollianna BeermanGeneral Manager
This property is always clean and quiet and has easy parking. I love this venue.
Perry
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Perry, Thank you for the terrific review! We are glad we could provide you with a quiet, comfortable stay. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for the generous compliments. We look forward to your next stay at the Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 10 Mar 2024
Dear Mike, We are delighted you enjoyed your stay at Hilton Garden Inn Columbia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 4 Mar 2024
Dear Herbert, We are delighted you enjoyed your stay at Hilton Garden Inn Columbia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 28 Feb 2024
Dear Marcus, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hilton Garden Inn Columbia Airport. We look forward to your return and wish you all the best with your future travels.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 29 Feb 2024
Dear Jewel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hilton Garden Inn Columbia Airport. We look forward to your return and wish you all the best with your future travels.Pollianna BeermanGeneral Manager
My family had a great stay here. The staff was excellent and helped us with anything we needed. The room was clean and it was a comfortable stay. We will be back.
Benjamin
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Benjamin, Thank you for your recent stay at Hilton Garden Inn Columbia Airport and for posting such a great review. We are delighted to know you and your family had a great stay with us and that you enjoyed our clean rooms and friendly! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to Columbia. Pollianna BeermanGeneral Manager
Dear Armin, We appreciate you leaving your generous rating regarding your recent visit to Hilton Garden Inn Columbia Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Pollianna BeermanGeneral Manager
10/10 Excellent
Bridgette
18 Feb 2024
Staff was very friendly and inviting. Would definitely stay again.
Bridgette
Stayed 1 night in Feb 2024
Response from Pollianna Beerman General Manager on 19 Feb 2024
Dear Bridgette, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the service provided by our devoted associates. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Hilton Garden Inn Columbia Airport whenever your travels bring you to our area.Pollianna BeermanGeneral Manager
Dear Jeremy, We truly appreciate your generous compliments about our staff. We are delighted you had an excellent stay at Hilton Garden Inn Columbia Airport. Thank you for this fantastic review, and we hope to welcome you again soon.Pollianna BeermanGeneral Manager
10/10 Excellent
Anayeli
4 Feb 2024
Anayeli
Stayed 1 night in Feb 2024
Response from Pollianna Beerman General Manager on 21 Mar 2024
Dear Anayeli, We are delighted you enjoyed your stay at Hilton Garden Inn Columbia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Pollianna BeermanGeneral Manager
Dear Joanne, We are thrilled you had an excellent stay at Hilton Garden Inn Columbia Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Pollianna BeermanGeneral Manager
The people staying at the motel next door made a lot of noise.
KIMBERLY
Stayed 2 nights in Jan 2024
Response from General Manager on 27 Jan 2024
Dear KIMBERLY, We appreciate you taking the time to tell us about your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we are unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We hope you will revisit soon so you can provide us with a more seamless experience.Pollianna BeermanGeneral Manager
Dear Dionne, We are happy you had such a lovely stay at Hilton Garden Inn Columbia Airport! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more incredible experience.Pollianna BeermanGeneral Manager
Dear Shaka, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn Columbia Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 15 Jan 2024
Dear Mark A, Thank you for the excellent review of your stay at Hilton Garden Inn Columbia Airport. We appreciate you mentioning the cleanliness of our property and the convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 15 Jan 2024
Dear Marie, We are thrilled you had a wonderful stay at Hilton Garden Inn Columbia Airport, and we appreciate the excellent rating. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. It was our pleasure to accommodate you, and we look forward to your next visit.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 13 Jan 2024
Dear LaTasha, Thank you for choosing Hilton Garden Inn Columbia Airport again! It is our pleasure to accommodate you every time you visit Columbia, and we appreciate you taking the time to share your perspective with fellow travelers. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We appreciate your business and look forward to welcoming you back soon!Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 13 Jan 2024
Dear Susan, Thank you for the terrific rating! Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Thank you again for pointing out the cleanliness of our property.We look forward to your next stay at the Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
10/10 Excellent
Patrick
8 Jan 2024
Patrick
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Patrick, We are happy you had such a lovely stay at Hilton Garden Inn Columbia Airport! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Pollianna BeermanGeneral Manager
Great place. Well maintained. So impressed that the airport shuttle was available at 4:30 am!
Brandy
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Brandy, Thank you for choosing Hilton Garden Inn Columbia Airport! We're delighted you had a great experience and were impressed with our well-maintained property. Providing an early morning shuttle is our pleasure, and we appreciate your positive feedback. We look forward to welcoming you back for another exceptional stay!Pollianna BeermanGeneral Manager
10/10 Excellent
Brian
6 Jan 2024
Brian
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Brian, Thanks for the outstanding rating! We are delighted your time at Hilton Garden Inn Columbia Airport was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Pollianna BeermanGeneral Manager
8/10 Good
Randy
Travelled with partner
1 Jan 2024
Randy
Stayed 1 night in Dec 2023
Response from General Manager on 7 Jan 2024
Dear Randy, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Hilton Garden Inn Columbia Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Pollianna BeermanGeneral Manager
Dear Cesar, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Columbia Airport.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 27 Dec 2023
Dear Eric, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hilton Garden Inn Columbia Airport. We look forward to welcoming you back on your next visit!Pollianna BeermanGeneral Manager
Dear Tyree, We are delighted you enjoyed your stay at Hilton Garden Inn Columbia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our honor to host your visit; we look forward to seeing you soon.Pollianna BeermanGeneral Manager
10/10 Excellent
Guillermo
22 Dec 2023
Guillermo
Stayed 1 night in Dec 2023
Response from Pollianna Beerman General Manager on 23 Dec 2023
Dear Guillermo, We are thrilled you had a wonderful stay at Hilton Garden Inn Columbia Airport, and we appreciate the excellent rating. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. It was our pleasure to accommodate you, and we look forward to your next visit.Pollianna BeermanGeneral Manager
I lifted up the sheets to check for bugs upon my arrival, and noticed on the bed cover under the sheets pubic and long hairs. That was pretty gross. There was no hot water, lukewarm at best and the hotel phone did not work.
Amber D
Stayed 1 night in Dec 2023
Response from Pollianna Beerman General Manager on 18 Dec 2023
Dear Amber D, Thank you for taking the time to review your stay at our hotel. We follow the most rigorous industry standards and make every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We will address the highlighted concerts with our housekeeping and maintenance associates for further improvements, and we hope you will revisit and allow us to provide you with the seamless stay you deserve!Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 20 Dec 2023
Dear Terrinda, We are thrilled you had a wonderful stay at Hilton Garden Inn Columbia Airport, and we appreciate the excellent rating. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. It was our pleasure to accommodate you, and we look forward to your next visit.Pollianna BeermanGeneral Manager
8/10 Good
sonya
15 Dec 2023
sonya
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear sonya, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Hilton Garden Inn Columbia Airport soon!Pollianna BeermanGeneral Manager
Room was lovely and spacious. Towels were thick & fluffy. Breakfast was hot & fresh. Staff was lovely. Became Hilton Honors Members!
Jeannette
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Jeannette, We're thrilled to hear you had a delightful experience at Hilton Garden Inn Columbia Airport! It's wonderful that you appreciated the spacious room and luxurious towels and enjoyed a delicious breakfast. We're honored to welcome you as Hilton Honors Members. Your positive feedback means a lot to us, and we look forward to hosting you again soon!Pollianna BeermanGeneral Manager
6/10 Okay
Jessica
9 Dec 2023
Liked: Cleanliness, staff & service
No hot water for shower
Jessica
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Jessica, We apologize for any inconvenience you experienced during your stay. Our team is committed to ensuring a comfortable stay for all guests. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for an improved experience in the future.Pollianna BeermanGeneral Manager
8/10 Good
William
9 Dec 2023
William
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear William, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Columbia Airport. We hope to have the pleasure of doing so again on your next visit to the area.Pollianna BeermanGeneral Manager
10/10 Excellent
Trevor
Travelled with family
8 Dec 2023
Very comfortable
We’ve stayed at this hotel several times. Great location and always comfortable. This time our room didn’t have hot water so we spoke with the front desk and luckily they were able to find us a different room and it was great. Front desk staff even went up to the new room and tested the water before we moved. Very friendly and helpful staff and a great hotel!
Trevor
Stayed 1 night in Dec 2023
Response from General Manager on 9 Dec 2023
Dear Trevor, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We are also glad you loved our location and that we could provide you with a quiet, comfortable stay. Thank you for choosing Hilton Garden Inn Columbia Airport. We hope to welcome you again soon.Pollianna BeermanGeneral Manager
10/10 Excellent
Ginnell
Business traveller
5 Dec 2023
Ginnell
Stayed 1 night in Nov 2023
Response from General Manager on 7 Dec 2023
Dear Ginnell, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Columbia Airport. We'd love to host you again someday for yet another unforgettable visit.Pollianna BeermanGeneral Manager
10/10 Excellent
Yolanda, Summerville
Travelled with pets, Travelled with partner
2 Dec 2023
Liked: Amenities
Very clean, staff was excellent and helpful! Pet friendly which is a plus although Expedia didn’t mention there would be a non refundable pet fee but because the staff was so excellent they excepted my fur babies esa position and waved the fee. Couldn’t ask for better tv options and the stay.
Yolanda
Stayed 1 night in Dec 2023
Response from Pollianna Beerman General Manager on 5 Dec 2023
Dear Yolanda, Thank you for the terrific review! We are glad our associates made you and your fur babies feel welcome and that we could provide you with a comfortable stay. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. Regarding the pet fee, we certainly apologize for any miscommunication with our website and any confusion or inconvenience. Thank you for bringing the situation to our attention. We will research the discrepancy on the website and make the necessary changes. Thank you again for the generous compliments.We look forward to your next Hilton Garden Inn Columbia Airport stay.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 30 Nov 2023
Dear Glenda, We appreciate you letting us know you were especially pleased with the food and the service provided by our courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to Hilton Garden Inn Columbia Airport whenever your travels bring you to our area.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 29 Nov 2023
Dear Willona, We are delighted to know you had a wonderful stay at Hilton Garden Inn Columbia Airport, and we appreciate the excellent rating. Our focus is on exceeding each guest's expectations, and we appreciate you acknowledging our efforts. It was our pleasure to accommodate you, and we look forward to your next visit.Pollianna BeermanGeneral Manager
10/10 Excellent
Teresa
26 Nov 2023
Teresa
Stayed 1 night in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Teresa, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Hilton Garden Inn Columbia Airport and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Pollianna BeermanGeneral Manager
Response from Pollianna Beerman General Manager on 24 Nov 2023
Dear William, We are delighted you had a pleasant stay at Hilton Garden Inn Columbia Airport during your time here. We are glad to be the perfect place for your visit while you are in the area.It was our pleasure hosting you, and we look forward to providing you with another exceptional stay!Pollianna BeermanGeneral Manager