Check-in was ok, the person on duty allowed me to check in about 15 minutes early. I noticed that there was not a grocery/convenience store as advertised. Went into the room, looked around, as always, and found stained pillowcases, dirty chairs, the phone did not work and the slide door for the balcony was missing a handle. The missing handle spot was not covered, which means easy access for bugs and anything else. No arcade as advertised. Limited breakfast items unlike the buffet breakfast advertised. When I went back to the front desk the person that checked me in was gone, but I told the new person that the pillows had stains on them, and I needed new ones. He asked how long have you been here and I said I just here. He said how many are stained and proceed to come from behind the counter so that he could follow me to the room and see for himself. WOW I thought, but I proceeded to follow behind him. He looked at all six pillows and all six had stains, but he said he would only give us three. I followed him back to the front and he gave me three more cases that I checked before I left, they were stained too. He said that is how most of them look. I said okay do not worry about it I will go buy my own and walked off. Management, please purchase new pillowcases and update your website.