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Reviews of The Antlers, A Wyndham Hotel

3.5 out of 5
The Antlers, A Wyndham Hotel
4 S Cascade Ave, Colorado Springs, CO

Reviews

7.6

Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 85 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Travelled with partner, Travelled with group
A bit run down.
Stayed 2 nights in Apr 2024

2/10 Terrible

Timothy Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service
The room’s & bathrooms are outdated.
Stayed 3 nights in Apr 2024

2/10 Terrible

Timothy Lee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked we had to move rooms two different times . First night we had no heat so kids frozen . Sent us to a new room and no tvs worked
Stayed 2 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review. We will work hard to address your concerns properly.

8/10 Good

Phillip

Liked it all great place just needs a bit of updating
Stayed 4 nights in Mar 2024
Response from Ashlie on 1 Apr 2024
Your feedback is very important as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

10/10 Excellent

Kelly, Calhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable!
Stayed 1 night in Mar 2024
Response from Ashlie on 1 Apr 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

10/10 Excellent

Jermall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff.
Stayed 7 nights in Mar 2024
Response from Ashlie on 27 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

michelle, Agoura Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff in every area. They make every stay a pleasure.
Stayed 3 nights in Mar 2024
Response from Ashlie on 27 Mar 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

2/10 Terrible

Courtney

Travelled with partner
Disliked: Cleanliness, amenities
Property needs to be updated and pictures on site do not reflect the rooms
Stayed 2 nights in Mar 2024
Response from Ashlie on 27 Mar 2024
We are sorry to hear your stay was less than satisfactory. Please know we take this feedback to heart as we continuously look to improve, We hope to welcome you back to provide a true Antlers experience.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yanno I’m just utterly pissed that I booked this hotel for the hot tub and y’all screwed me and my girlfriend on our anniversary and it’s just unacceptable. I called before I booked the night and asked if the hot tub was open and Marissa answered with yes it’s 24/7 access. Then I stupidly booked a 1 bed suite with city view for 158$ and we get there and the hot tub is closed until 8. And then I am getting something from the car and I overhear that the hot tub is closed til tomorrow. Now idk if it’s communication between yalls workers but that was the ONLY reason I booked this hotel.
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you for your review John. Unfortunately, we had an unexpected maintenance issue with our pool and it had to close unexpectedly. Our team works hard to communicate errors and fix the issue timely. We do apologize for the inconvenience.

10/10 Excellent

Marilyn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was wonderful!
Stayed 1 night in Mar 2024
Response from Ashlie on 21 Mar 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Extra costs to park your vehicles in their parking garage 🙄 What a crock!
Stayed 1 night in Mar 2024
Response from Ashlie on 18 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. If you're looking for convenience for accessibilty in and around Colorado Springs, this is a great location. If you're looking for ambiance, this is not. It's very quiet. No music piped through the lobby or dining areas. The staff is incredibly amenable and warm.
Stayed 3 nights in Mar 2024
Response from Ashlie on 18 Mar 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

8/10 Good

Jennifer

Stayed 2 nights in Mar 2024
Response from Ashlie on 9 Apr 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Aubrau

Travelled with family
We came to town for the weekend. The property was in a perfect location and was quiet in our room.
Stayed 3 nights in Mar 2024
Response from Ashlie on 18 Mar 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at Antlers however we were disappointed in the hot tub being closed and being woken up by housekeeping knocking at 8:00 in the morning.
Stayed 1 night in Mar 2024
Response from Ashlie on 18 Mar 2024
We are sorry to hear your stay was less than satisfactory. Please know we take this feedback to heart as we continuously look to improve, We hope to welcome you back to provide a true Antlers experience.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Melting Pot Restaurant and Phantom Brewery.. 2 min walk
Stayed 1 night in Mar 2024
Response from Ashlie on 18 Mar 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashlie on 18 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Ashlie on 18 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Michelle, Gearhart

Stayed 1 night in Mar 2024
Response from Ashlie on 27 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Heather, Meridian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an amazing view of the mountains! The area was quiet with easy walking access to shops and dining options.
Stayed 1 night in Feb 2024
Response from Ashlie on 18 Mar 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

10/10 Excellent

Shaun

Travelled with family
Liked: Amenities
We always like this place!
Stayed 2 nights in Feb 2024
Response from Ashlie on 18 Mar 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room is kinda ify. The inside of the bathroom door is caroded on the bottom and i have stay in bigger rooms then this. But the black out shade is awesome!
Stayed 1 night in Feb 2024
Response from Ashlie on 25 Feb 2024
We are sorry to hear your stay was less than satisfactory. Please know we take this feedback to heart as we continuously look to improve, We hope to welcome you back to provide a true Antlers experience.

10/10 Excellent

Sahara

Liked: Cleanliness, staff & service, property conditions & facilities
Superstar writers meeting is there !
Stayed 7 nights in Feb 2024
Response from Ashlie on 25 Feb 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

10/10 Excellent

thomas

Stayed 2 nights in Feb 2024
Response from Ashlie on 21 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Courtney

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ashlie on 18 Feb 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Josh

Stayed 1 night in Feb 2024
Response from Ashlie on 21 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

2/10 Terrible

Kenneth

Travelled with pets, Travelled with partner
Well the parking is 17$ a day.. not mentioned while booking!! The room is REALLY TINY!! no vent in the bathroom
Stayed 1 night in Feb 2024
Response from Ashlie on 18 Feb 2024
We are sorry to hear about your disappointment during your stay. Feedback is vital as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

8/10 Good

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful, courteous and accomodating. Room, ok but AC ineffective and noisy.
Stayed 1 night in Jan 2024
Response from Ashlie on 7 Feb 2024
We are sorry to hear your stay was less than satisfactory. Please know we take this feedback to heart as we continuously look to improve. We hope to welcome you back to provide a true Antlers experience.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property and always wanted to stay at the Antler's Hotel. The valet parking was tremendous for us as we just had to mention that we wanted the car to the person at the front desk and our car was parked outside. This is a great feature for older people staying at the hotel. The cleanliness and the delicious food at the hotel restaurant were also excellent.
Stayed 1 night in Jan 2024
Response from Ashlie on 7 Feb 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Antler was the perfect place to stay nearby dining and dancing for the wknd with family.
Stayed 1 night in Jan 2024
Response from Ashlie on 29 Jan 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
staff is great
Stayed 2 nights in Jan 2024
Response from Ashlie on 30 Jan 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests—looking forward to your next visit.

6/10 Okay

John, Austin

Liked: Cleanliness, staff & service
I did not like the location, there were a lot of poor homeless people, but that’s downtown COLORADO SPRINGS.
Stayed 2 nights in Jan 2024
Response from Ashlie on 29 Jan 2024
We are sorry to hear about your disappointment during your stay. Feedback is very important as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

10/10 Excellent

Tara, Salida

Stayed 1 night in Jan 2024
Response from Ashlie on 21 Mar 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Steve and Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff/service. Nice view of downtown from our room. Enjoyed the pool/jacuzzi. Very nice lobby. Decor somewhat dated. Didn't appreciate having to pay $25 for valet parking.
Stayed 1 night in Jan 2024
Response from Ashlie on 29 Jan 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

8/10 Good

Jacque, Wheat Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and we’ll definitely stay there again. The only flaw would have been the smell in the hallway and rooms, super overpowering and the pet fee which I did not see while booking.
Stayed 1 night in Jan 2024
Response from Ashlie on 29 Jan 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests—looking forward to your next visit.

8/10 Good

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Friendly staff.
Stayed 5 nights in Dec 2023
Response from Ashlie on 25 Jan 2024
We are so glad to hear you found our hotel so enjoyable. Thank you for the kind review. We look forward to your next visit.

8/10 Good

Andrea

Stayed 1 night in Jan 2024
Response from Ashlie on 12 Feb 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Ryan

Travelled with family and small children
There were cables laying across the floor in the bedroom causing a trip hazard, the shower flooded the bathroom everytime you used it, there was leftover food left in the fridge which caused it to smell.
Stayed 2 nights in Jan 2024
Response from Ashlie on 17 Jan 2024
We are sorry to hear your stay was less than satisfactory. Please know we take this feedback to heart as we continuously look to improve. We hope to welcome you back to provide a true Antlers experience.

10/10 Excellent

Joshua

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the aesthetics of this property and the amenities were great. View was awesome and would stay again!
Stayed 2 nights in Dec 2023
Response from Ashlie on 11 Jan 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests—looking forward to your next visit.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is looking sad and tired
The staff here is amazing. We were also very comfortable. It was quiet, and very clean. What I am not happy with is the amount of money we had to pay for parking. It said $17/day but we paid way more than that, even after validating our parking ticket correctly. We could have stayed here another night or two with the amount we paid to self-park. Breakfast buffet was ok, but not worth $45 for 2 people. The hotel also looks sad and tired. The wallpaper in our room was peeling, the lampshade was cracked in multiple places, and the bathroom door had chunks of veneer missing. Wyndham needs to invest in this hotel to bring it back to the way it used to be.
Stayed 4 nights in Dec 2023
Response from Ashlie on 11 Jan 2024
Your feedback is very important as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

8/10 Good

Elsbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashlie on 7 Jan 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

2/10 Terrible

Jeannette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Terrible front desk, didn't clean rooms, 1st night we couldn't sleep due to broken heater- sounded like a broken propeller all night- zero compensation for their failure of providing a comfortable room. No towels until requested on day 4- no room cleaning for 5 day stay
Stayed 4 nights in Dec 2023
Response from Ashlie on 7 Jan 2024
We are sorry to hear about your disappointment during your stay. Feedback is very important as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.

4/10 Poor

mason

Stayed 1 night in Dec 2023
Response from Ashlie on 7 Jan 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashlie on 7 Jan 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

6/10 Okay

Jolayne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was beautiful and the beds were very comfortable..however the ac unit made a squealing sound when running at times. I will say that the staff were attentive and were willing to provide feedback to Expedia when I asked for some kind of discount due to this issue.
Stayed 1 night in Dec 2023
Response from Ashlie on 7 Feb 2024
We are so glad to hear you found such happiness with your stay. We are always so pleased when we can go above and beyond for our guests. Looking forward to your next visit.

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Ashlie on 7 Feb 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Ashlie on 7 Jan 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashlie on 7 Jan 2024
Thank you for your rating. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Verified traveller

Liked: Cleanliness
It could have been better.
I was really looking forward to our stay at The Antlers. Over all,.. it was okay, however...the mattress should probably be replaced soon, we requested the shower head to be replaced, I think it was, but it wasn't that much better. The parking lot was ridicules! It's literally a maze! Signage for the Antlers elevator was dark and so hard to find. Upon exiting (even after we validated) we had to call twice to have the gate opened. The second time we were put on hold for so long, I just paid the $40. fee! We didn't have time to wait...
Stayed 6 nights in Dec 2023
Response from Ashlie on 7 Jan 2024
We are sorry to hear about your disappointment during your stay. Feedback is very important as we constantly look to improve. Thank you for taking the time to share your experience. We hope to welcome you back in the future.