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Reviews of Holiday Inn Express Köln-Mülheim, an IHG Hotel

Holiday Inn Express Köln-Mülheim, an IHG Hotel
Tiefentalstr. 72, Cologne, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 491 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 30 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chetan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut
Stayed 2 nights in Mar 2024
Response from Stas Bestvater on 27 Mar 2024
Hallo Chetan,Thank you for taking the time to share your positive feedback. We are delighted to know that your stay at the Holiday Inn Express - Cologne Mülheim was excellent. Your comments will certainly motivate our team to continue delivering the best service to our guests. We look forward to welcoming you back soon.Best regards,Stas BestvaterCluster General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay not far from the Centre
Had a great stay! Staff super nice ( and allowed us to check out late), Breakfast good, great location, quiet. Will be back!
Stayed 4 nights in Dec 2023
Response from Stas Bestvater on 9 Jan 2024
Dear Paul,Your wonderful review truly warmed our hearts. It's delightful to hear that you enjoyed your stay at the "Hotel Holiday Inn Express - Cologne Mülheim" and found the staff amiable and accommodating. Your mention of our breakfast and location further assures us of our commitment to providing a great experience.Your plans to return are the highest compliment we can receive. We eagerly await the opportunity to welcome you back for another memorable stay.Best regards,Stas BestvaterCluster General Manager

8/10 Good

Nathalie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good mais il y avait une fuite d eau de la fenétre avec une mauvaise odeur dans la chambre du a la fuite d eau hotel averti mais il n ont rien fait
Stayed 4 nights in Dec 2023
Response from Cluster General Manager on 27 Dec 2023
Cher Nathalie, je suis vraiment désolé d'apprendre que votre séjour à notre hôtel n'a pas été à la hauteur de vos attentes. Il est regrettable que vous ayez rencontré des problèmes avec votre chambre. Votre confort est notre priorité absolue et nous nous efforçons de fournir un service de qualité supérieure. Je vous assure que nous prenons vos commentaires très au sérieux et ils seront utilisés pour améliorer nos services. Nous espérons avoir une autre occasion de vous accueillir à nouveau à l'Hôtel Holiday Inn Express - Cologne Mülheim, et de vous montrer notre véritable niveau de service. Cordialement,Stas Bestvater Directeur Général du Cluster

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good stay bar size of the room
The hotel is very welcoming and I could not fault the staff. The lobby, bar and breakfast area is good and despite what others have said about the lack of hot food, we really liked the breakfast on offer. My kids especially enjoyed the pancake machine. However, I should have paid more heed to other reviews about the family rooms being small. We are two adults and two kids 7 and 5, and the family room was totally cramped, we could not move between or around the beds and there was next to no space for our stuff. The location is a little out of town but we had no problems using public transport and there was a McDonalds beside the hotel and a very good German restaurant around the corner.
Stayed 2 nights in Dec 2023
Response from Cluster General Manager on 18 Dec 2023
Dear Guest, your feedback is invaluable to us and we're pleased to hear that your family enjoyed our hospitality, the breakfast, and our pancake machine which is always a hit with the kids! We're sorry to hear about the inconvenience you experienced with the size of the family room. We strive to make our accommodation as comfortable as possible and your comments help us in our ongoing efforts to improve our services. It's good to know that the location was suitable for your needs and that you could conveniently use public transport. Your mention of the nearby dining options will surely be helpful to future guests. We hope to see you and your family at Hotel Holiday Inn Express - Cologne Mülheim again in the future. Best regards, Stas Bestvater Cluster General Manager

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best location for my one night trip to Leverkusen!
Stayed 1 night in Nov 2023
Response from Cluster General Manager on 4 Dec 2023
Dear Ivan, we are delighted to hear that you had an enjoyable experience at the Holiday Inn Express - Cologne Mülheim. We strive to provide a rewarding and comfortable stay for all of our guests and we are glad that we were able to meet your expectations. Thank you for choosing us! Best regards, Stas BestvaterCluster General Manager

8/10 Good

Gary

Stayed 6 nights in Jul 2023
Response from Cluster General Manager on 4 Sept 2023
Dear Gary, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and easy parking. However, a couple of blocks away from the hotel, the area did not look as safe as before.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 2 Aug 2023
Dear Rodrigo, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jul 2023
Dear Omer, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

8/10 Good

Maria, The Woodlands

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, breakfast is good, 10 minutes from station
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Maria,thank you for taking the time to give us such well feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-stars-experience?We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at the holiday. A very good breakfast.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 9 Jun 2023
Dear Ian, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumb up
Good location and breakfast.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 17 Apr 2023
Dear David,thank you for taking the time to give us such excellent feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 10-star-experience? We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Hotel Manager on 20 Feb 2023
Dear Paul,thank you for taking the time to give us such well feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Hotel Manager on 30 Jan 2023
Dear David,thank you for taking the time to give us such great feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcoming you soon again.Best wishes,Stas Bestvater Hotel Manager

10/10 Excellent

Caner

Stayed 1 night in Dec 2022
Response from Hotel Manager on 19 Jan 2023
Dear Caner,thank you for taking the time to give us such excellent feedback, its much appreciated.The entire HIExpress Cologne Muelheim team thanks you for your trust, hopes you enjoyed Cologne and looks forward to welcoming you soon again.With best wishes, Stas Bestvater Hotel Manager

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, beds was nice and comfortable, very clean Great reception staff especially Mohamed, our flight was 5am he provided us with breakfast and coffe to take out it was very nice and thoughtful. Definitely will be staying again. Thank you
Response from Hotel Manager on 18 Jan 2023
Dear Natasha,thank you for taking the time to give us such excellent feedback, its much appreciated.I already passed on your special praise to Ahmad. :)Thank you for your trust.The entire HIExpress Cologne Muelheim hopes you enjoyed Cologne and looks forward to welcoming you soon again.With best wishes, Stas Bestvater Hotel Manager

6/10 Okay

swish

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very convenient to public transports walkable distance for tram station and busstops quiet area rooms are very small and conjested no fridge if you travel with family I won't recommend free breakfast is a joke minimal items mostly bread items & boiled eggs no sausage or scrambled house keeping is excellent they come and clean room every day and change towels
Response from Guest Support on 28 Dec 2022
Dear Swish,thank you for taking the time to give us such intense feedback, its appreciated.We feel very sorry that you didn't like our breakfast offer, since our breakfast meets totally our brand standards and we've more to offer than bread and boiled eggs.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcoming you soon again.Have a great and healthy start into the new year.Your HIExpress Cologne Guest Support

10/10 Excellent

Anne

Stayed 1 night in Dec 2022
Response from Guest Support on 18 Dec 2022
Dear Anne,thank you for taking the time to give us such excellent feedback, its much appreciated.Our whole team is glad you enjoyed your stay and we convinced you from us and our hotel.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again.Your HIExpress Cologne GuestSupport

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, not a family room available when I booked, so was a little cramped. Apart from this minor issue, very happy with the hotel
Response from Guest Support on 15 Dec 2022
Dear Christopher,thank you for taking the time to give us such excellent and fair feedback, its much appreciated.Our whole team is glad you enjoyed your stay and we hope that apart from the non availability of a family room, everything was fine.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcome you soon again.Your HIExpress Cologne GuestSupport

8/10 Good

Spencer

Stayed 2 nights in Dec 2022
Response from Cluster General Manager on 7 Nov 2023
Dear Spencer, We are delighted to hear that you had a positive experience during your stay with us at Holiday Inn Express Cologne Mülheim. We strive to make every guest feel as comfortable as possible and we appreciate your feedback. Best regards, Stas Bestvater Cluster General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Guest Support on 9 Dec 2022
Dear David,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcoming you soon again.Your HIExpress Cologne GuestSupport

8/10 Good

Kong Kuen Leo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything were fine during our stay
Response from Guest Support on 9 Dec 2022
Dear Kong Kuen Leo,thank you for taking the time to give us such well feedback, its much appreciated.We would like to know, what we've to improve, to make your next visit to to a five-star-stay? :)We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcoming you soon again.Your HIExpress Cologne GuestSupport

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticks all the boxes - convenience, comfort ,etc
Close to main road routes. Tram, train, and buses nearby for city travel. Room had everything needed - good shower, nice towels, shampoo & soap, tv, coffee & tea, face tissues, ironing board, hair dryer. Buffet breakfast served through a large window of time - pancakes fabulous. Vending machine for late night snacks, ice dispenser for those drinks. Fuel station right next door ( McDonalds too if you like that sort of thing). 24 hour access for the late nights out.
Stayed 3 nights in Oct 2022
Response from Guest Support on 8 Oct 2022
Dear Robert,thank you for taking the time to give us such excellent feedback, it's much appreciated.Our entire team is pleased that you were able to enjoy your stay and that we convinced you.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcoming you soon again.Your HIExpress Cologne GuestSupport

10/10 Excellent

PARMINDER, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Nice and clean hotel.
Stayed 1 night in Aug 2022
Response from Guest Support on 7 Sept 2022
Dear Parminder,thank you for taking the time to give us such excellent feedback, it's much appreciated.Our whole team is glad you enjoyed your stay and we convinced you from us.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again.Your HIExpress Cologne Guest Support

10/10 Excellent

khaled

Stayed 2 nights in Aug 2022
Response from Guest Support on 5 Sept 2022
Dear Khaled,thank you for taking the time to give us such excellent feedback, it's much appreciated.We that you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again.Your HIExpress Cologne Guest Support

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service
Good base just outside the city
Good hotel when visiting Cologne. It’s a little out of the city 15 mins by taxi but still a convenient base.
Stayed 2 nights in Aug 2022
Response from Guest Support on 29 Aug 2022
Dear Anthony,thank you for taking the time to give us such well feedback, it's much appreciated.Our whole team is glad you enjoyed your stay and we convinced you from us and our hotel.We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again.Your HIExpress Cologne Guest Support

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, property conditions & facilities
A little out of the centre, but clean & welcoming
1 night family trip during a tour of Europe. Very clean and welcoming hotel. Location is a bit out on a limb and reception weren’t great with the advice of transport to the centre. Beds were a little hard, but overall absolutely fine for a 1 night stay
Stayed 1 night in Jul 2022
Response from Guest Support on 15 Aug 2022
Dear Andy, thank you for taking the time to give us such well feedback. We're not in the center of Cologne but with public transport you can get to the city quickly- our staff at reception will print out directions for you. We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again. Your HIExpress Cologne Guest Support

2/10 Terrible

Nadia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Jul 2022

2/10 Terrible

Johana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They said that they have AC and they do not. One day we wanted to take a shower and there was no hot water. One day the elevator was broken
Stayed 8 nights in Jun 2022
Response from Guest Support on 28 Jul 2022
Dear Johana, thank you for taking the time to give us feedback. We have an air conditioner, but it was out of order due to a defect. We are pleased to be able to tell you that our new air conditioning system is already providing a pleasant indoor climate. We always have warm water, so we can't explain why it didn't seem to work for you. We thank you for your trust, hope you liked Cologne and look forward to another chance to convince you of us.

10/10 Excellent

MICHAEL

Stayed 1 night in Jul 2022
Response from Guest Support on 18 Jul 2022
Dear Michael, thank you for taking the time to give us such excellent feedback, it's appreciated. We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again. Your HIExpress Cologne Guest Support

6/10 Okay

Kuofang

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning was not working
Stayed 1 night in Jun 2022
Response from Guest Support on 18 Jul 2022
Dear Kuofang, thank you for taking the time to give us feedback. Unfortunately you're right at the moment, but we're just a step away from our brand new air conditioning system, which will ensure a pleasant and fresh climate very soon. We apologize for the inconveniences and hope that besides the air-con, your stay with us was fine. We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you again soon. Your HIExpress Guest Support

8/10 Good

Katja

Stayed 1 night in May 2022
Response from Guest Support on 12 May 2022
Dear Katja, thank you for taking the time to give us such good feedback. Our whole team is glad you enjoyed your stay with us. We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again. Best regards, your HIExpress guest support

8/10 Good

Paul

Stayed 1 night in Mar 2022
Response from Guest Support on 10 May 2022
Dear Paul, thank you for taking the time to rate us so well. We thank you for your trust, hope you enjoyed Cologne and are looking forward to welcome you soon again. Best regards, your HIExpress Cologne guest support

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Florian

Liked: Cleanliness
Stayed 1 night in Dec 2021

10/10 Excellent

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended. A++ Hotel / Staff
A+++.. i highly recommend this hotel. It felt classy as soon as i stepped into reception. The staff are at the top end of hospitality.. very professional and very accommodating.. so a big thank you to them. Very safe in these times of Covid.. they obviously have put a system in place to ensure their guest are safe and yet comfortable. The rooms are extremely clean and what i really liked was the clever way they have designed the bathroom to be able to swing the door and have a private area to use the toilet. Great layout.. very smart and well designed.
Stayed 1 night in Oct 2020
Response from Your Holiday Inn Express on 2 Nov 2020
Dear Antony, thank you for taking the time to give us such intense and excellent feedback. Especially in the current time it is particularly important to us that our guests only feel comfortable but also safe. Your health and safety are important to us. Thanks for staying with us. We're looking forward to welcome you soon again. Stay well, Your HIExpress guest support

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Oct 2020
Response from Your Holiday Inn Express on 19 Oct 2020
Dear Guest, thank you for taking the time to give us such good feedback. We would like to know, what we have to improve, to make your next stay even better. Thanks for staying with us. We're looking forward to welcome you soon again. Stay well, Your HIExpress guest support

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Room is very hot
The air condition in the 2 rooms wasn’t working well we complained and they changed one of the room but there is no improvement. The weather was very hot we couldn’t sleep at night. Very disappointed
Stayed 7 nights in Aug 2020
Response from Your Holiday Inn Express on 19 Aug 2020
Dear guest, thank you for taking the time to give us feedback. We're very sorry that we couldn't convince you and we apologize for the inconvenience. We're looking forward to welcome you soon again. Stay healthy! Your HIExpress guest support

6/10 Okay

Gordon

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from Your Holiday Inn Express on 27 Jul 2020
Dear Gordon, thank you for taking the time to give us feedback. We would like to know what we have to improve, to make your next stay even better. Thanks for staying with us. We're looking forward to welcome you soon again. Stay well, Your HIExpress-Guest-Support

4/10 Poor

Alice

Travelled with family
Disliked: Staff & service, room comfort
Awful
Dusty. No extra sheets or pillow cases for our pullout. Check in was awful. Random person with no id badge attempt to help me but I was reluctant to give any information. Then the actual worker came out I told him this random person with no badge tried helping me but the worker wasn't concerned. A/c was warm. We stayed in June and the room was so hot the a/c didn't work. No room service. Asked for extra bath towels and we only got hand towels. All very disappointing.
Stayed 1 night in Jun 2020
Response from Your Holiday Inn Express on 8 Jul 2020
Dear Alice, thank you for taking the time to give us feedback. We're very sorry that you had such a bad experience with us. We apologize for the inconvenience and hope that you'll give us another chance to convince you of our service and hotel. Best regards and much health! Your HIExpress Guest-Support

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Your Holiday Inn Express on 11 Mar 2020
Dear Guest, thank you for taking the time to give us such excellent feedback. Our team is glad to have convinced you of our hotel and service. Thanks for staying with us. We're looking forward to welcome you soon again. Best regards, Your HIExpress-Team Cologne-Muelheim

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from Your Holiday Inn Express on 9 Mar 2020
Dear Guest, thank you for taking the time to give us such excellent feedback. We're glad to have convinced you of our service. Thanks for staying with us. We're looking forward to welcome you soon again. Best regards, Your HIExpress-Team Cologne-Mulheim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is pretty clean and the staff is really friendly
Stayed 1 night in Feb 2020
Response from Your Holiday Inn Express on 29 Feb 2020
Dear Guest, thank you for taking the time to give us such excellent feedback. We appreciate your kind words and we're glad to have convinced you of our hotel and service. Thanks for staying with us. We're looking forward to welcome you soon again. Best regards, Your HIExpress-Team Cologne-Muelheim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Your Holiday Inn Express on 1 Feb 2020
Dear Guest, thank you for taking the time to give us such excellent feedback. Our team is glad to have convinced you of our service. Thanks for staying with us. We're looking forward to welcome you soon again. Best regards, Your HIExpress-Team Cologne-Muelheim

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from Your Holiday Inn Express on 4 Jan 2020
Dear Guest, thank you for taking the time to give us feedback. We would like to know what we have to improve to reach 5-stars for your next stay. Thanks for staying with us. Best regards, Your HIExpress-Team Cologne-Mulheim

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
It’s about what you’d expect from a motel. Our purpose was to find a place to overnight close to the airport without any frills and at low cost and it’s precisely what we got. The women at the front desk were very helpful in recommending restaurants and organizing a cab to the airport. The room was decent. The breakfast could have been better. We’re typically used to having a few additional hot protein items such as sausages or bacon or scrambled eggs. The juice was a bit watered down and the breads were stale. Better than nothing, but by a hair’s breadth. Nevertheless, if you can get a good rate, then I would recommend this for a place to crash the night before traveling onto your next destination.
Stayed 1 night in Dec 2019
Response from Your Holiday Inn Express on 29 Dec 2019
Dear guest, thank you for taking the time to give us such detailed feedback.We will try to consider your suggestions for improvement in the future. We have another hotel near the airport (Cologne Troisdorf), maybe this would be even more pleasant for your next stay. We are happy to pass on your praise to our staff. Thanks for staying with us. Best regards, Your HIExpress-Team Cologne-Mulheim

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes the friendly staff. Very helpful. Clean rooms, nice coffee.
Stayed 4 nights in Dec 2019
Response from Your Holiday Inn Express on 22 Dec 2019
Dear Guest, thank you for taking the time to give us such a good feedback. We would like to know what we have to do better, to get a 5-star-review. Thanks for staying with us. We're looking forward to welcome you again soon. Best regards, Your HIExpress-Team Cologne-Mülheim

10/10 Excellent

vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Your Holiday Inn Express on 13 Dec 2019
Dear Vicki, thank you for your excellent review. Our staff is glad that you liked everything so well. We're looking forward to welcome you soon again. Thanks for staying with us. Kind regards, Your HIExpress-Team Cologne-Mulheim

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the Friendliness of the staff. And the breakfast was great!
Stayed 2 nights in Dec 2019
Response from Your Holiday Inn Express on 10 Dec 2019
Dear Guest, thank you for your excellent review. Our staff is happy about your kind and motivating words. We are glad that you liked our breakfast so much. Thanks for staying with us. We're looking forward to welcome you soon again. Kind regards, Your HIExpress-Team Cologne-Mulheim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019
Response from Your Holiday Inn Express on 13 Nov 2019
Hello, thank you for your great review. We're looking forward to welcome you soon again. Kind regards, Your HIExpress-Team Cologne-Mülheim

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, located next to a McDonalds and a convenience store. Location is close to busy roads, and you hear traffic at night.
Stayed 2 nights in Nov 2019
Response from Your Holiday Inn Express on 11 Nov 2019
Hello, thank you for your great review. Nice that you are convinced of our hotel. We're looking forward to welcome you soon again. Your HIExpress-Team Cologne-Mülheim