Outdoor pool, pool loungers

Reviews of Holiday Inn Cochin, an IHG Hotel

4.5 out of 5
Holiday Inn Cochin, an IHG Hotel
33/1739 A Chakkaraparambu Junction, Kanayannur, Kerala

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 175 reviews" "
Rating 8 - Good. 71 out of 175 reviews" "
Rating 6 - Okay. 13 out of 175 reviews" "
Rating 4 - Poor. 7 out of 175 reviews" "
Rating 2 - Terrible. 10 out of 175 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there literally for two days but the stay was pleasent. The breakfast spread was amazing!! Staff all polite and helpful had no complaints.
Stayed 3 nights in Mar 2024

8/10 Good

Kameshnie, Shoreline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. The services provided were excellent. The spa onsite was a was a great and added a lovely addition to our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Smitha

Stayed 1 night in Feb 2024

10/10 Excellent

Martijn

Stayed 3 nights in Feb 2024

2/10 Terrible

Abraham

Worse facility
Stayed 1 night in Jan 2024

8/10 Good

Sifa

Travelled with partner
The main road traffic was intense - but that’s main city traffic in India
Stayed 2 nights in Jan 2024

8/10 Good

Bharat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the largest and best room on the property. The breakfast itself is worth the stay
Stayed 1 night in Dec 2023

10/10 Excellent

Amaresh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Rooms very comfortable. Good location
Stayed 1 night in Dec 2023

8/10 Good

Felix

Stayed 1 night in Dec 2023

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Nice stay
Nice stay. Good breakfast and pool. Bed sheets a bit rough to sleep on and hotel generally a bit tired but otherwise overall a good stay. Would stay again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Yasmin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We had to shorten our stay and we informed the staff on duty before we checked in. We paid for our 3 days stay on our check out. But they deducted our money via our credit card for the rest of the booking which was 6 nites originally. Unprofessional and unreliable. Why was the payment for the rest of the booking was still deducted after we left when we informed them before our check in?
Stayed 6 nights in Nov 2023

4/10 Poor

George

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The ratings on this hotel is false. We booked based on ratings, the room had a horrific odor and the bathroom shower had black mold on the sides floor and glass door. Just filthy. I complained and the manager switched our room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Srikant

Stayed 2 nights in Oct 2023

10/10 Excellent

Sreelaxmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Sep 2023

8/10 Good

AIJIN JOS, SEVILLE GROVE

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms needing refurbishment
Stayed 1 night in Aug 2023

10/10 Excellent

Naveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was smooth. Hotel staff were very nice. Room is clean, bed and linen are clean and comfy. Have a pretty view of city from our room. Room is quiet from the traffic and honking. I haven't visited the restaurants inside the hotel. They have 2 or 4 restaurants. Overall good experience.
Stayed 1 night in Aug 2023

8/10 Good

Wing kit

Stayed 1 night in Jul 2023

10/10 Excellent

Babu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"An Enjoyable Stay in a Family-Friendly Hotel" Review: I recently had the pleasure of staying at this hotel with my family, booking three rooms in total. We unanimously agreed that it was a truly enjoyable experience. Firstly, the rooms were impressively spacious, allowing us ample space to relax and unwind after our daily excursions. Despite the building itself showing a bit of age, this in no way detracted from the comfort or functionality of our accommodations. One of the standout features was the breakfast buffet, which was absolutely excellent. The variety and quality of the food were top-notch, providing the perfect start to our day. It was a flawless service that we looked forward to each morning. Moreover, the hotel staff deserve a special mention for their professionalism and proactive approach. They were always ready to assist us and contributed significantly to our overall positive experience. In terms of cost, we found the price of the rooms to be quite reasonable, particularly when comparing to similar hotels in the area. This value proposition further enhanced the satisfaction we felt from our stay. In conclusion, this hotel provides spacious rooms, a fantastic breakfast, and exceptional service at a fair price point. It may not be the newest building on the block, but it more than makes up for it in terms of comfort, value, and the warmth of its staff. Highly recommended for any family visiting the area.
Stayed 4 nights in Jul 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay with pleasant employees
Stayed 1 night in Jun 2023

10/10 Excellent

Colin

Stayed 1 night in Jun 2023

8/10 Good

Jobin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

SANDEEP

Stayed 1 night in May 2023

2/10 Terrible

christo

Stayed 1 night in May 2023

6/10 Okay

Tom

Stayed 1 night in Jan 2023

8/10 Good

anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms; friendly staff.
Stayed 1 night in Jan 2023

8/10 Good

SUBAIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Padmaja

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service and great food. Club rooms are excellent
Stayed 1 night in Nov 2022

8/10 Good

Khaleel

Stayed 1 night in Oct 2022

10/10 Excellent

JOSE

Stayed 2 nights in Jul 2022

4/10 Poor

Sherli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The lobby was beautiful. The checkin went smoothly and I was in my room right away.
Stayed 2 nights in Jul 2022

10/10 Excellent

ShreyaCaren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2022

8/10 Good

Rajesh, HARROW

Liked: Cleanliness, staff & service, amenities
Very helpful staff
Stayed 1 night in Jun 2022

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Vignan

Liked: Cleanliness
Stayed 2 nights in May 2022

8/10 Good

Jijo

Liked: Room comfort
Stay was okay but the restaurant service was bad
The hotel definitely needs an upgrade overall.. the restaurant where the breakfast is served is either under staffed or they don’t know to manage the guests as we had to wait for almost 20 minutes for the tea n other dishes that were made at the live stations. The good thing with the hotel is their reception, the check in was smooth.
Stayed 2 nights in May 2022

6/10 Okay

Rajesh

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Bineesh

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property location was ok and easily accessible However, unsafe parking and there was no help offered when I get in the hotel after shopping at 8pm. check-in wasn't bad, I requested for connecting room but no mention at the check in time whether its available or not. noisy group of travellers surrounding the reception blocking other travellers access to the reception. There was plenty of staff roaming around the lobby but didn't seem to be controlling these crowd or attending other travellers who was waiting to get attention. We had been to the restaurant for lunch while we waiting to be checked in but, no one seem to be cared or no initiative to give us menus (there was no one at the restaurant and 3 staff members chatting at the entrance). Later we manged to dine in deli, the staff member was helpful but, food quality (Biriyani) was pathetic when comparing the price we paid; over pouring artificial essence discomfort our gut. I had been given discount when I brought up the issue at check out poor quality interior; filthy carpets, moulded shower screen, broken showers. bath towel got foul smell and we ended up using our own towels. Average buffet breakfast; food quality again compromised here. Our overall experience was below average hence we cancelled one of our future bookings with them and, wouldn't recommend this property to anyone.
Stayed 1 night in Apr 2022

8/10 Good

Amith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent places stay.
Stayed 1 night in Dec 2021

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities
The staff were great and the food was good. The bathrooms are quite dated and not the best. The chai in the cafe is terrible. Pretty sure it’s made using a machine which isn’t expected from a hotel in Kerala. Overall definitely a pleasant stay and a great location.
Stayed 3 nights in Apr 2022

4/10 Poor

Ajith

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned before checkin. The curtains and other cloths in the room had an annoying foul smell. The toilet was not cleaned either. The bed and comforter were dusty and had a foul smell. My wife was allergic to dust and we had a terrible night with my 3 year old baby struggling to sleep. It looked like the cleaning staff did a lazy job in the room, but at this price i would certainly expect a second pair of eyes to review the room before handing over to the customer. I chose Holiday Inn over Radisson blue, seeing the google reviews and that turned out to be a really bad decision. The room felt below 2 star standards and I'm never going back there. I hope this review helps others.
Stayed 1 night in Mar 2022

10/10 Excellent

Salmon

Stayed 1 night in Mar 2022

8/10 Good

Mohammed

Business traveller
Liked: Staff & service, room comfort
A short stay of one night
A short stay of one night and not very much that we can comment upon but a pleasant stay
Stayed 1 night in Feb 2022

8/10 Good

abe thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It was a good experience to stay in this place. Overall good. Friendly staff and clean rooms. The house keeping was excellent and the food was very good too.
Stayed 5 nights in Jan 2022

2/10 Terrible

Jithin

Stayed 1 night in Jan 2022

2/10 Terrible

Nikhil

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Options of food was not there. overall taste was bad
Stayed 1 night in Oct 2021

10/10 Excellent

Vipin

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Okayish. Dinner Buffet was overpriced
Stayed 1 night in Sep 2021

2/10 Terrible

Sijo Joy

Stayed 1 night in Sep 2021
Response from Deepak Joshua on 19 Sept 2021
Dear Sijo, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

4/10 Poor

Antony

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Deepak Joshua on 19 Sept 2021
Dear Antony, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,