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Reviews of Country Inn & Suites by Radisson, Clinton, IA

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 214 out of 558 reviews" "
Rating 8 - Good. 214 out of 558 reviews" "
Rating 6 - Okay. 73 out of 558 reviews" "
Rating 4 - Poor. 39 out of 558 reviews" "
Rating 2 - Terrible. 18 out of 558 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful first experience!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the value. Easy and convenient location.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather, Gloversville

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

8/10 Good

Laura, Dixon

Stayed 1 night in Dec 2023

8/10 Good

Jamie

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Delcina

Travelled with family
Stayed 1 night in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every time we come home for a visit with family
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. The pool was clean.
Stayed 1 night in Oct 2023

2/10 Terrible

danielle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was charges twice and the lady at the front desk couldn’t help me. The lady when I was checking in didn’t know what she was doing.
Stayed 3 nights in Oct 2023
Response from Heather on 2 Nov 2023
We will look into this. Thank you for letting us know.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean, beds were comfortable breakfast was good too. My husband enjoyed the hot tub.
Stayed 1 night in Oct 2023

4/10 Poor

Linda Sue

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It is very dated - everyone is short staffed these days but the room was not ready so they did move us into another clean room. Hard to blame management these days with the staff shortages nationwide.
Stayed 2 nights in Sep 2023
Response from Heather on 3 Oct 2023
We are sorry you had this experience. We are currently working to update and fix the staff shortage. Thank you for your feedback.

6/10 Okay

Tracey

Travelled with family
Liked: Cleanliness
Lighting in the room is very weak, no TV guide and no real concern that it could not be provided.
Stayed 1 night in Sep 2023
Response from P.C.Desai on 28 Sept 2023
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

8/10 Good

Anthony

Business traveller
Liked: Staff & service
Hotel is clean and friendly but dated
Stayed 1 night in Sep 2023

6/10 Okay

Deb

Travelled with partner
Disliked: Amenities
Beds were musty smelling. Not as clean as possible. Bugs in bathroom in middle of night. No coffee available during non dining hours. Laundry dryer would not stop for me to retrieve my clothes. Very dangerous, door was open and kept going.
Stayed 1 night in Sep 2023
Response from Heather on 15 Sept 2023
On behalf of our entire staff at Country Inn & Suites , Clinton, IA we apologize for the concerns you shared about your experience at this hotel. I have addressed your room issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Kathryne

Travelled with family
Liked: Cleanliness, staff & service
Was an easy and peaceful stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kandace

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should have been told
Paid in advance for the room because I wasn’t going to check in until after midnight as i was attending an event and there was nothing that said you needed an incidental deposit upon check in. So I had no choice to drive 2 hours home. Staff were not empathetic or sympathetic and just walked away from the desk after she cancelled my reservation.
Stayed 1 night in Sep 2023
Response from Heather on 11 Sept 2023
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. To discuss your concern further, please contact us directly at the hotel.

10/10 Excellent

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable!
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
Overall the hotel was decent. Room had a musty type of smell to it. Beds were soft and comfy, good water pressure and hot water. Hotel overall could definitely use some upgrades to bring it up to date. Would consider staying there again.
Stayed 2 nights in Aug 2023
Response from Heather on 28 Aug 2023
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Kyle

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay this time. Much better experience this time around. Glad we gave it another shot. Did not disappoint! Clean and quiet room!
Stayed 3 nights in Aug 2023

10/10 Excellent

Kenneth

Stayed 1 night in Aug 2023

8/10 Good

Amy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Ants everywhere in the room
Stayed 2 nights in Aug 2023

8/10 Good

Kathleen

Stayed 2 nights in Aug 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The free breakfast was good.Better than other facilites that we have stayed in, The room needed some work. The TV remote only turned Tv on and off. The upholstery was worn very thin on sitting chair in the room.
Stayed 1 night in Aug 2023

6/10 Okay

Kyle

Travelled with family
Liked: Staff & service, amenities
Bathtub drain clogged. Slime and grime build up around bottom of the tub also. Could use a little attention. It was quiet and staff was friendly though.
Stayed 3 nights in Jul 2023
Response from P.C.Desai on 4 Aug 2023
On behalf of our entire staff at Country Inn & Suites , Clinton, IA we apologize for the concerns you shared about your experience at this hotel. I have addressed your bathroom drain issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Rosemary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place for one night. The only complaint i had that there was ants in the room. They did offer to switch rooms but I was too tired and there was only a few.
Stayed 1 night in Jul 2023

10/10 Excellent

Tahni, Mancos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good pillows. Air conditioning doesnt rumble you out of the room. We have stayed with this chain before. It is comfirtable and friendly. Many Breakfast choices, good food.
Stayed 1 night in Jul 2023

4/10 Poor

Taylor

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had ants all over our room ended up having to switch rooms at 10 at night
Response from Heather on 30 Jul 2023
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 2 nights in Jul 2023

4/10 Poor

Michael

Travelled with family
Expected better from Country Inn and Duites.
We had a 1br room that the airconditioner was in beroom. There was a blower control to blow cool bedroom air into living area but it did not work at all. Very warm in living area. Tv remote in living area did not work. Front desk person gave me a few different remotes to try. None worked and desk person was not real helpful.
Stayed 1 night in Jul 2023
Response from Heather on 24 Jul 2023
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service.

10/10 Excellent

shannon

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointing
Dated. No smiles from the staff at the front desk. Seemed annoyed when asked a question. TV remote would not turn on /off TV. Channels offered were limited. We selected the hotel from the review score and were quite disappointed.
Stayed 2 nights in Jul 2023
Response from Heather on 18 Jul 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Clinton, IA we apologize for the concerns you shared about your experience at this hotel. I have addressed your room issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

wendy

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The breakfast is very good and the pool and hot tub are very nice
Stayed 2 nights in Jul 2023

8/10 Good

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. Hotel was really nice and staff was friendly and knowledgeable about the area.
Stayed 1 night in Jun 2023

8/10 Good

Laura L

Travelled with family
Liked: Cleanliness, room comfort
Clean & Comfy!
This hotel was clean and comfortable and we especially appreciated the pool and breakfast hours! We were able to enjoy both because of the reasonable hours. The front desk person was helpful but clearly did not like being bothered with anything. For instance, our toilet kept running whenever it was flushed. We told the front desk person and she came up to look, but since it was a weekend, she could only put in a work order with maintenance to fix on Monday. Luckily, the toilet eventually stopped running and our stay was great after that. This is a great hotel for an overnight stay between destinations and we would stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family atmosphere. Indoor pool had long hours. Good breakfast, comfortable and quiet rooms.
Stayed 3 nights in Jul 2023

6/10 Okay

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There wasnt anything we like about the property. The person checking us in was incredibly rude and would not speak. The bathroom sink was full of bugs, we found ants in the bed and the counter in the bathroom was coming off the wall. Property needs to be updated. Would not stay there again.
Response from P.C.Desai on 9 Jul 2023
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. I have addressed your room issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Zachary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The staff was pleasant and easy to work with! The breakfast were good! The coffee was good but could have been stronger. The room was ran down. The door lock needs to be fixed on the room we stayed in. The room was humid. It was hot outside. The pet fee was awesome! I remember when pets were free!
Stayed 6 nights in Jun 2023

10/10 Excellent

emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and just what we booked as expected.
Stayed 3 nights in Jun 2023

8/10 Good

wendy

Travelled with family and small children
Liked: Cleanliness, staff & service
Enjoyed the morning breakfast. Also enjoyed the hot tub and swimming pool. Thank you
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Lori

Travelled with partner
Liked: Property conditions & facilities
An average experience. It appears to be an older hotel so could use a little updating in some areas (bathtubs looking very used, lumpy looking comforters…). Wasn’t dirty but wasn’t spotless either. It was fine for my needs. What probably stuck out the most was the person checking us in. She didn’t seem thrilled to be there. She wasn’t rude but she wasn’t at all welcoming either. Not even a “Hello” or smile. Again…very average experience.
Stayed 1 night in Jun 2023
Response from Customer Care on 19 Jun 2023
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the cleanliness of the bathtub and comforters as well as the staff service at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry if we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

6/10 Okay

Mitchell

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bathtub was dirty
Stayed 1 night in Jun 2023
Response from Customer Care on 19 Jun 2023
Thank you for writing a review. We are saddened to know that your experience was anything less than satisfying due to the cleanliness of the bathtub at that time. As we pride ourselves on delivering a memorable hotel experience, we are sorry if we failed to meet your expectations. We hope that you will reconsider and give us another chance to provide you with an experience that is truly excellent in all aspects.

4/10 Poor

Adelfa

Disliked: Staff & service
They are not changing the beddings and towels.Had to go to the front desk to ask for a soap
Stayed 2 nights in Jun 2023
Response from P.C.Desai on 16 Jun 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Clinton, IA we apologize for the concerns you shared about your experience at this hotel. I have addressed your issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very homey feel. Good price good people
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service
The free breakfast included a large selection: biscuits & gravy, waffles, toast, sausage, scrambled eggs stuffed with cheddar cheese, fruit, cereal, yogurt, juice, milk, coffee. The beds were comfy. The only negative I have is that I searched for a hotel that had a pool and a hot tub. I chose between Country Inn and one other place, I chose Country Inn. When we arrived there was a sign saying "spa closed" - hot tub was broken and they didn't know when it would be fixed. Such a disappointment especially when I searched for a place that listed a hot tub. This has happened more than once to me, not this place but other places I stayed at. Is there a shortage of hot tub repair people or something???????
Stayed 1 night in May 2023
Response from Heather on 22 May 2023
Thank you for your feedback. We are sorry about the spa being down.

6/10 Okay

MOLLY

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Heather on 17 May 2023
Thank you for your feedback.