Exterior

Reviews of Courtyard by Marriott Cleveland Beachwood

3 out of 5
Courtyard by Marriott Cleveland Beachwood
3695 Orange Pl, Beachwood, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 866 reviews" "
Rating 8 - Good. 242 out of 866 reviews" "
Rating 6 - Okay. 90 out of 866 reviews" "
Rating 4 - Poor. 38 out of 866 reviews" "
Rating 2 - Terrible. 38 out of 866 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic, but the “onsite electric car charging” is a 20 minute walk away.
Stayed 1 night in Mar 2024

10/10 Excellent

LaDonna

Travelled with partner
Liked: Cleanliness, staff & service
The black guy with the glasses during the nightshift was very informative and helpful! He even helped us save some money !! Thank you !
Stayed 1 night in Feb 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights and never once did they come and clean the room . Called for housekeeping I was told they were understaffed and to be patient. Saturday asked for my room to be cleaned and was told I was on the list .
Stayed 3 nights in Feb 2024
Response from Gaby on 18 Mar 2024
Thank you very much for your feedback. We apologize for this issue. We already addressed it to the Housekeeping Department. We wish you a nice day!

10/10 Excellent

Justin, Fort Wayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very clean bed was comfortable
Stayed 1 night in Feb 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!

8/10 Good

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the staff was very welcoming. Very uncomfortable pillows however.
Stayed 1 night in Feb 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We apologize for the pillow inconvenience. We are looking forward to accommodate you soon. Have a nice day!

8/10 Good

Donald

Good stay. Friendly staff
Stayed 2 nights in Feb 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!

8/10 Good

Tracie

Stayed 2 nights in Dec 2023
Response from Gaby on 21 Mar 2024
Thank you very much for your feedback. We are happy that you had a pleasant stay ,here at Courtyard by Marriott Beachwood. Have a nice day!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay only negative is there are limited food options nearby.
Stayed 1 night in Dec 2023
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We apologize for the limited food options nearby. We are looking forward to accommodate you soon. Have a nice day!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Gaby on 18 Mar 2024
Thank you for your feedback. It means a lot to us , here at Courtyard by Marriott Beachwood, to know that our guests had a pleasant stay. We are looking forward to accommodate you soon. Have a nice day!

6/10 Okay

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I believe this is an Expedia issue rather than the hotel itself but it lists an onsite EV charger which it does not have. Chose this site which was out of our way specifically for the amenity.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in was great! Very helpful gentlemen with lots of info. (I think his name was Rob)
Stayed 1 night in Dec 2023

10/10 Excellent

Moffat

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Zhibo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, interior a bit old but servicable. Good location.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly, the room is very quiet and clean. That’s all I need. They went out of their way to make sure I was taken care of. I like it here.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023

10/10 Excellent

Callista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean, and very large! The hotel was clean, and the staff was nice.
Stayed 1 night in Nov 2023

6/10 Okay

Celeste

Stayed 1 night in Nov 2023

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be staying here again. I only wish they had EV charging on-premises.
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Stayed 2 nights in Nov 2023

8/10 Good

Lynda

Stayed 2 nights in Nov 2023

10/10 Excellent

laby

Liked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Lauren

Stayed 2 nights in Nov 2023

2/10 Terrible

Tameka

Stayed 1 night in Nov 2023

4/10 Poor

Matt

Liked: Staff & service
Disliked: Property conditions & facilities
I like Courtyards, but this one was lackluster. Very much in need of a renovation, particular in the bathroom. And lacked common hospitality amenties.
Stayed 1 night in Nov 2023

10/10 Excellent

Muhammad

Liked: Property conditions & facilities
Loved it
Stayed 1 night in Nov 2023

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness, staff & service
We spent over $200 for 1 night and there was no complementary breakfast and the room wasn’t even special. We were disappointed. I can rent an entire house for less!
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Charlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Aaron

Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was wonderful! Myra was exceptional, and Manager John, was excellent. So impressed by the janitorial services and housekeeping! Front desk staff (Justin and Jennifer) went above and beyond. Made our stay feel like we were part of a warm community.
Stayed 8 nights in Oct 2023

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was friendly. Outside seating was nice firepit was wet from rain so we didnt get to experience it. Room was clean. Excellent shopping and dining only a few minutes from hotel. Bartender was amazing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Poor attitude Bree. Lacks customer care.
Checked in and Shanna was great. Very professional and helpful. Did some work, though internet connection was poor til 11:00pm and went to bed only to find no sheets on the bed. Called front desk multiple times - no answer - finally called hotel phone and was informed that if I wanted sheets to come down to lobby and get them by Bree - stating she was the only one on staff - poor attitude - non apologetic about the sheets. When doing down to get a sheet for the bed they were almost thrown. And I was told to go to bed. And Shanna was there as well. Customer Service is lacking. Expected more from Marriott.
Stayed 3 nights in Sep 2023

10/10 Excellent

Toufic

Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Professional and courteous staff. Accomandations were nice…
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Beds were very uncomfortable.
Stayed 1 night in Sep 2023

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service
Room didn't even had a bottle of drinkable water, just don't know if they supposed to have at least a bottle of water or not, but i was asked to leave a twenty dollars deposit, don't know why when the room did not had anything to buy.
Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2023

10/10 Excellent

Bill

Stayed 1 night in Aug 2023

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
The room was nice and spacious. Looks like some painting/caulking could be made in the bathroom but overall it was a good stay and the staff was very nice.
Stayed 2 nights in Aug 2023

6/10 Okay

Laura

Business traveller
Liked: Staff & service
Room 302 the molding around shower needs to be redone. The fitted sheet on bed had a large permanent discolor. If you have sheets that are not solid white you should throw them out. Also, they shelves where the towels go in should be put on a different wall. When you open shower door it hits the shelf so you cant open the door all the way. If your rooms are going to look like that please lower your price.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All around very good
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Stayed 1 night in Jul 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Beautiful, well kept property.

10/10 Excellent

Gene

Travelled with partner
I know contra Mentry breakfast
Stayed 1 night in Jul 2023