Exterior

Reviews of Best Western Airport Inn & Suites Cleveland

2.5 out of 5
Best Western Airport Inn & Suites Cleveland
16501 Snow Rd, Brook Park, OH

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 144 out of 1003 reviews" "
Rating 4 - Poor. 97 out of 1003 reviews" "
Rating 2 - Terrible. 111 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very helpful.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Marie,We appreciate your kind words about our staff's hospitality and assistance during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a positive experience with us. Our team strives to provide exceptional service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Michael

Business traveller
I stayed at the hotel for three nights. I chose the hotel because it was about one-third the cost of a downtown hotel, given their tax, added fees, and parking fee. The hotel was convenient, with a 5-minute shuttle ride to the airport rapid transit station. The shuttle was always available on my schedule—not the hotel’s. The room was quiet and clean. The breakfasts were substantial. I had no complaints.
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Michael,We are delighted to hear that you enjoyed our convenient location, efficient shuttle service, clean rooms, and substantial breakfasts during your stay with us. Your satisfaction is our top priority, and we are pleased to know that we met your expectations. Should you have any future travel plans to our area, we hope to welcome you back for another pleasant stay.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sharon,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We hope to welcome you back soon.

8/10 Good

Wiston G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Wiston G,We are pleased to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. Your satisfaction is important to us, and we hope to welcome you back in the future.

6/10 Okay

Kandice

This is an older hotel, has an odd smell, basic amenities, beds are worn, pillows are flat, rooms are muggy. I was there for four nights, check in was easy, didn’t interact with staff other than check in & check out. Not 5 star rating but it was a place to sleep.
Stayed 4 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kandice,We appreciate you sharing your experience with us. We strive to provide a comfortable stay for all our guests. Your feedback will be shared with the management team for their review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 Poor

Tara

It wasn’t worth the 150 deposit
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Hello Tara, We're sorry to hear that your stay fell short of expectations. Your feedback is valuable to us, and we encourage you to reach out to our management team to further discuss your experience. Thank you for choosing to stay with us.

8/10 Good

Khaled, Edinboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nier the airport
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Khaled, We apologize for any inconvenience you experienced during your stay near the airport. Your feedback is valuable and will be shared with the team for further review and improvement. If you have any further concerns, please do not hesitate to contact our management team directly for assistance.

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Easy check in and friendly front desk employee
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Susan,We are delighted to hear that you had a smooth check-in experience and found our front desk team to be friendly. Our staff prides themselves on providing exceptional service to all our guests. Should you have any future stays with us, we look forward to welcoming you back for another great visit!

8/10 Good

Shannon

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
One night stay for a next day flight. Arrived at night. Property overall was good. Parking area was dark and not the best. Room was decent but could use some upgrades. Hallway felt more like a motel environment. Staff was friendly and very helpful. Breakfast bar was great!
Stayed 1 night in Jan 2024
Response from Manager on 3 Mar 2024
Hello Shannon,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and helpful and enjoyed our breakfast offerings. Your comments regarding the parking area and room upgrades are duly noted for future improvements. We hope to welcome you back for another stay in the future.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the facility to be very quiet and the staff was very attentive.
Stayed 4 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Thomas, We are delighted to hear that you appreciated our peaceful ambiance and attentive team members during your stay. Your feedback is truly valued, and we look forward to welcoming you back for another serene experience.

10/10 Excellent

Kellam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay! Convenient to a shopping center, to a gym and community center, and close to some parks to enjoy the outdoors. The room was perfect, and a great place to unwind.
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Kellam,We're delighted to hear that you enjoyed your stay with us and found our location convenient for your needs. It's great to know that you were able to relax in your room and take advantage of the nearby amenities. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience, I really enjoyed my stay. Thank you to the front desk, they were so helpful. Great breakfast
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Brittney,We are thrilled to hear that you had a pleasant experience during your stay and enjoyed our breakfast offerings. Our team at the front desk will be delighted to know that their assistance enhanced your visit. Your feedback is greatly valued, and we hope to welcome you back in the future.

10/10 Excellent

Colleen, Lakemore

Liked: Staff & service, amenities
We like the convenience to airport and parking.
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Colleen,We are pleased to hear that you found our hotel's location convenient for your travels. Thank you for highlighting our parking services as well. Should you have any future stays with us, we hope you continue to enjoy our amenities.

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good and the room was quiet and the staff was accomodating. Shower was nice and hot.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello George,We are delighted to hear that you enjoyed our breakfast, quiet room, and accommodating staff during your stay. It's wonderful that you found the shower to be nice and hot as well. Your feedback is greatly appreciated, thank you for sharing your experience with us.

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Mark,We're delighted to hear that you had an excellent experience during your stay with us! If you have any further feedback or if there's anything we can do to assist you in the future, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Nicole

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Nicole,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Marc,Thank you for your kind words about our staff! We take tremendous pride in providing excellent service to our guests. It's great to hear that our team made a positive impression on you during your stay. We hope to have the opportunity to welcome you back in the future for another outstanding experience.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was uncomfortable
Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Charlie, Thank you for your feedback regarding the comfort of our bed. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration for future improvements.

8/10 Good

Monica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly!
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Monica,Thank you for sharing your experience with us! We appreciate your kind words about our cleanliness and friendly staff. We strive to provide a pleasant and welcoming environment for all our guests. We value your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Salameh

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Salameh,We are thrilled to hear that you had such a wonderful experience during your stay with us! We hope to welcome you back soon for another perfect stay.

2/10 Terrible

Antoinette

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Antoinette,We apologize for any inconvenience you may have experienced during your stay with us. We value your feedback and take it seriously as we work to enhance our guest experience. Please feel free to contact our management team directly to further discuss your concerns. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Philip, Paris

Liked: Staff & service, amenities
You get what you pay for, as the saying goes
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Philip,Thank you for your feedback. We appreciate your perspective on the value for money at our hotel. We strive to provide a range of amenities and services that cater to different budgets and preferences. If you have any specific concerns or suggestions, please do not hesitate to contact our management team directly. We always aim to improve our guest experience.

6/10 Okay

In

Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello In,We appreciate you choosing our hotel for your stay. If there is any specific feedback you would like to share with us, please reach out to us directly. We strive to provide the best experience for our guests and would love to address any issues you may have encountered during your stay.

2/10 Terrible

Peter

Disliked: Property conditions & facilities
Old and run down. Place smelled awful. Asked for extra pillows and never got any. Shower didnt drain. All around terrible experience
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Peter, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We have taken note of your concerns and will address them with our team to ensure that future guests have a more enjoyable experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Christine

Response from Manager on 25 Jan 2024
Hello Christine, We appreciate you taking the time to share your experience. If there are any specific concerns or feedback you would like to share with us, please feel free to reach out to our hotel directly. We value your input and hope to welcome you back in the future for an even better stay.

8/10 Good

Desh Deepak

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Desh Deepak, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Jennifer

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Jennifer,We appreciate you choosing our hotel for your stay. If there is anything specific we can assist you with, please don't hesitate to contact us directly. We value your satisfaction and look forward to welcoming you back in the future.

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like how dark the parking lot is. The room is perfect. The breakfast was good
Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello marianne,Thank you for your feedback. We appreciate your positive comments about the room and breakfast. Regarding the darkness of the parking lot, we understand your concern and will take it into consideration for future improvements. Your input is valuable to us and we strive to make every guest's experience comfortable and enjoyable.

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful!
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Jeanne,Thank you for your kind words about our staff! We're delighted to hear that they were able to assist you during your stay. We strive to provide excellent service to all our guests and it's great to know that our staff made a positive impact. We value your feedback and appreciate you choosing our hotel.

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Carol, We apologize if your recent experience at our hotel did not meet your expectations. We kindly request you to reach out to our hotel directly with any specific feedback you may have regarding your stay. We appreciate your time and look forward to the opportunity to make it right.

8/10 Good

Diana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice staff
Very Nice staff! Clean rooms - but the bath mats need to be replaced and upgraded. It’s a simple fix that could enhance the stay
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Diana,Thank you for your feedback on our staff and the cleanliness of our rooms. We appreciate your suggestion regarding the bath mats and will certainly take it into consideration for future improvements. We hope you had an overall pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

German

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello German,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future.

2/10 Terrible

Chris

Disliked: Staff & service
Terrible customer service
I booked Best Western because it stated on its website it is a pet friendly hotel. It is not. After my payment was processed on site and after my dog had already been spotted in the car, I was informed that the hotel DID NOT accept pets. I asked for a refund and was refused even after I reminded them the website said it was pet friendly and that pets stay free. Very professional! And it felt “scammy.”
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Chris, Thank you for choosing Best Western for your recent stay. We apologize for any inconvenience you experienced regarding our pet policy. We understand your frustration, and we're sorry for any miscommunication regarding the website information. We encourage guests to inquire about our pet policy prior to arrival to ensure a smooth check-in process. We appreciate your feedback and will use it to improve our services. Please reach out to our management team for further assistance regarding your refund request.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Aaron,Thank you for taking the time to share your feedback. We appreciate your comments and will be sure to pass them along to our team for review and improvement. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.

4/10 Poor

Jesus Ernesto

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room was not clean at all
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Jesus Ernesto,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for our guests, and we will address this issue with our housekeeping team to ensure it doesn't happen again.

8/10 Good

Kelli

Liked: Staff & service
Staff was nice from the beginning. I saw a roach crawling on the bathroom floor. Staff was very accommodating and immediately moved me to another room. No problems afterwards.
Stayed 1 night in Nov 2023
Response from Manager on 21 Dec 2023
Hello Kelli, Thank you for sharing your feedback about our staff's assistance. We appreciate your understanding regarding the situation with the roach and are glad that we were able to swiftly address it by relocating you to a different room. We apologize for any inconvenience caused and hope that the rest of your stay was enjoyable.

10/10 Excellent

Preston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable but pillows were a little flat. Great water pressure with easy climate control. Breakfast had a great selection but hot items (eggs, sausage, potatoes) could've been warmer. Overall positive experience.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Preston,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our beds comfortable and enjoyed the great water pressure and easy climate control in your room. We appreciate your comments about our breakfast selection and temperature of the hot items, and will certainly pass this along to our team for review. We hope to have the opportunity to welcome you back in the future for an even better stay.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff the front desk very rude and offensive
Stayed 3 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Michael, Thank you for sharing your feedback regarding your experience with our front desk staff. We regret to hear that you found them to be rude and offensive. We take all guest concerns seriously and will address this with the team to ensure a more friendly and courteous service moving forward. We appreciate your valuable feedback and apologize for any inconvenience caused.

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheyanne at the front desk was amazing. Very helpful and pleasant. Thank you
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Frances,Thank you for your kind words about Cheyanne! We're delighted to hear that she provided excellent service during your stay. We'll be sure to pass along your compliments to her. Such kind of candid reviews always inspire us. We will share your feedback with our staff members too. Waiting to serve you again!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jamie,We are delighted to hear that you had an excellent experience during your stay with us! It was our pleasure to have you as our guest, and we are thrilled that you enjoyed your time at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Brooke

Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Brooke,Thank you for choosing our hotel for your stay! We are thrilled to see that you had a great experience with us. We hope to welcome you back soon!

8/10 Good

Chhetin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Chhetin,After reading your review, we appreciate your feedback and we are sorry to hear about your experience. We strive to provide excellent service to all our guests and we apologize if we fell short of your expectations. We value your feedback and will use it to improve the quality of our services. If you would like to discuss your concerns further, please reach out to our management team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but a neat, clean room near the airport with reliable shuttle service to the airport. Staff was super helpful! Would stay here again if needed.
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello Shannon,Thank you for choosing our hotel for your recent stay near the airport! We're delighted to hear that you found our rooms neat and clean, and our staff helpful. Providing reliable shuttle service is a priority for us, and we're glad it met your expectations. We look forward to the opportunity to welcome you back in the future.

4/10 Poor

Alisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is not free on site for vacation time! It’s only free for the nights you stay at the hotel!!
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Alisha, Thank you for sharing your feedback regarding our parking policy. We understand that it may not have been in line with your expectations. We believe in providing value and convenience to our guests, and we will certainly take your comments into consideration as we continue to improve our services.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place friendly staff.
Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello James,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing friendly and attentive service to our guests. We hope to welcome you back again in the future for another great experience.

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Best Western was very clean and quiet. The staff that checked us in couldn't have been nicer. The rooms were clean and comfortable. The one annoying thing was that the only way that you could get up to the upper floors was with the elevator, there were no stairwell for going up.
Stayed 3 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Nicholas,Thank you for sharing your feedback about your recent stay at our Best Western. We're delighted to hear that you found our hotel to be clean, quiet, and that our staff provided excellent service during check-in. We appreciate your comment about the comfort of our rooms. Regarding the elevator access, we understand that this may have been an inconvenience for you. We apologize for any inconvenience caused and appreciate your understanding. We hope you had an overall pleasant stay and we look forward to welcoming you back in the future.

4/10 Poor

jaide

It was ok
Stayed 5 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello jaide, Thank you for your feedback. We appreciate you taking the time to share your experience with us. If you have any specific suggestions or concerns, please reach out to our management team directly. We value your input and hope to welcome you back in the future.

2/10 Terrible

Kathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The refrigerator smelled like straight mold. All the linens and carpet were damp and musty and the phone didn’t work in order to get a wake up call. The person at the front desk couldn’t hear you on the line. The room was horrible, the worst I’ve ever seen and I’ve stayed there a few times before and never had these issues before. The girl at the front desk was very personable and very pleasant.
Stayed 1 night in Sep 2023
Response from Manager on 30 Nov 2023
Hello Kathy, Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you encountered during your recent stay. We apologize for any inconvenience caused by the condition of the refrigerator and the dampness of the linens and carpet. We will forward your comments to our housekeeping team for immediate attention. Additionally, we appreciate your kind words regarding our personable and pleasant front desk staff. We hope to have the opportunity to welcome you back and provide you with an improved experience.

10/10 Excellent

Ulyana

Great
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Ulyana,We appreciate you taking the time to share your feedback with us. We are glad to hear that you had a great experience at our hotel. If there is anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I arrived airport mid-night, the staff from the hotel picked me up smoothly at the airport with friendly service. Thank you!
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Takeshi,Thank you for sharing your positive experience with our airport pickup service. We are delighted to hear that our staff provided friendly and efficient service upon your arrival. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.