Interior entrance

Reviews of Country Inn & Suites by Radisson, Clarksville, TN

2.5 out of 5
Country Inn & Suites by Radisson, Clarksville, TN
3075 Wilma Rudolph Blvd, Clarksville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1006 reviews" "
Rating 8 - Good. 323 out of 1006 reviews" "
Rating 6 - Okay. 149 out of 1006 reviews" "
Rating 4 - Poor. 88 out of 1006 reviews" "
Rating 2 - Terrible. 63 out of 1006 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was great and polite. The bathroom was dirty. The room was very outdated. Air/heat didn’t work right, had to guess what setting it was on.
Stayed 1 night in Mar 2024
Response from Tasha Echevarria on 27 Mar 2024
Jill, thank you for your kind words and acknowledgment of a job well done by our staff. We would like to sincerely apologize for the room issues you did experience and appreciate you bringing them to our attention.

6/10 Okay

Christion

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Room was disgusting. Mild on the walls and the bed skirt. There was so much water damage in the room. The matress cover on one bed was so dirty and the other bed didnt have one. Zero water pressure in the shower.
Stayed 1 night in Mar 2024
Response from Tasha Echevarria on 18 Mar 2024
Christian, we are very sorry to hear all the issues you had during your stay at our location. Please accept our sincerest apologies on behalf of our hotel and staff.

6/10 Okay

Amy

Travelled with family
Dates
Stayed 1 night in Mar 2024
Response from Tasha Echevarria on 18 Mar 2024
Amy, we are sorry to see such a low score. We would like to apologies for any areas we fell short.

8/10 Good

Ann

Breakfast foods weren’t replenished
Stayed 1 night in Mar 2024
Response from Tasha Echevarria on 18 Mar 2024
Ann, thank you for taking the time to leave feedback on your recent visit. We appreciate your business and hope to see you again soon! We are sorry to hear about the areas we fell short and would like to offer our sincerest apologies.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed guiet and stopped for a night on way home would definitely stay again
Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 18 Mar 2024
Janice, thank you for taking the time to leave feedback on your recent visit. We appreciate your business and hope to see you again soon!

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-24
Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 18 Mar 2024
Alfred, thank you for taking the time to leave feedback on your recent visit. We appreciate your business and hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were just there for one night but would return. Lobby was very nice and breakfast area. Breakfast was good but wish there had been some fruit options. Thank you!
Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 26 Feb 2024
Thank you Pamela, for your great review and rating. We appreciate your time with us and will look into the areas we did fall short at.

4/10 Poor

Lisa, aurora

Liked: Amenities
Was nice and quiet and room was clean. Would stay again
Stayed 2 nights in Feb 2024
Response from Tasha Echevarria on 21 Feb 2024
Lisa, we are very sad to see such a low score for your stay. We are happy to hear such great feedback regarding your room and are glad to hear you will be returning.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 21 Feb 2024
Thank you Kim for your great rating we appreciate your business and hope to see you again soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean room and bed is also comfy. Refrigerator and TV work. No dresser to hang your coat
Stayed 2 nights in Feb 2024
Response from Tasha Echevarria on 21 Feb 2024
Thank you Michelle, for your great feedback and rating. We are sorry to hear about the areas we fell short during your stay and would like to apologize for this inconvenience.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 21 Mar 2024
Thank you Angela, for your great rating. We appreciate your business with us and hope to see you again soon!

10/10 Excellent

julianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, amazing breakfast and great customer service!!
Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 13 Feb 2024
Thank you Julianna, for your kind words. We appreciate your great feedback and hope to see you again soon!

8/10 Good

Aliaksandra, Dublin

Stayed 1 night in Feb 2024
Response from Tasha Echevarria on 21 Mar 2024
Thank you Aliaksandra, for your great rating. We appreciate your business with us and hope to see you again soon!

10/10 Excellent

Sandy

Travelled with family
.
Stayed 2 nights in Jan 2024
Response from Tasha Echevarria on 2 Feb 2024
Thank you Sandy, for your great rating. We are happy to see you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Travis

Stayed 4 nights in Dec 2023
Response from Tasha Echevarria on 23 Jan 2024
Thank you Travis, for your great rating! We appreciate your business with us and hope to see you again soon.

8/10 Good

Jeffrey

Stayed 1 night in Dec 2023
Response from Tasha Echevarria on 1 Jan 2024
Thank you Jeffrey, we hope to see you again soon!

6/10 Okay

Maurice

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice staff
The breakfast bar each day was excellent with excellent staff that welcomed you each morning. The condition of the property was horrible. The furniture, the toilet, and the carpet was not maintained and damaged. The cleanliness of the hotel was good but they're upkeep was subpar.
Stayed 5 nights in Dec 2023
Response from Tasha Echevarria on 27 Dec 2023
Maurice, thank you for your kind words regarding our hotel staff. We are very sorry to hear the concerns you addressed with conditioning of the property and assure you it will be brought to ownerships attention. We appreciate your business and thank you for your great feedback.

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness
Great people but lots of issues with hotel
Well the staff was nice. Breakfast was delish and manned very well. The room was ok. Floor was dirty. Room door was disgusting and needed a wipe down. The chair in the room was gross and we chose not to sit in it. The bed has a divit in it on the left side that I kept rolling into it so slept horrible. Shower pressure was bad and needs a new head. So glad we only had one night here. We did tell the front about the door and chair.
Stayed 1 night in Dec 2023
Response from Tasha Echevarria on 26 Dec 2023
Amanda, thank you for your kind words regarding our staff and hotel amenities. We are very sorry to hear about the cleanliness issues you experienced and will address this with our housekeeping manager. We appreciate your time with us.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, amenities
Easy check in and decent rooms; however the rooms and bathrooms where still a bit dirty
Response from Tasha Echevarria on 26 Dec 2023
Andrew, we are very sorry to hear about the cleanliness issues you experienced at our location. We would like to sincerely apologies for this and will bring it to the attention of our housekeeping manager.

2/10 Terrible

John

Stayed 3 nights in Dec 2023
Response from Tasha Echevarria on 8 Jan 2024
John, we are very sorry to see such a low rating. Please accept our apologies for any issues you may have had during your time with us.

4/10 Poor

Marco

Travelled with partner
Disliked: Amenities, property conditions & facilities
It seems that the property has not been updated for a lot of years. The fabric of the chair in our room was very old and damaged. The carpet in the room was old and with stains. Carpets in front of elevator were dirty with stains. Air Water Filter in fountain in the lobby need to be changed (based on red light in the fountain). It remained like that during our whole stay. The price of the room was very expensive based on what we found in our room.
Stayed 2 nights in Dec 2023
Response from Tasha Echevarria on 18 Dec 2023
Marco, we are very sorry to hear that the carpets and the water fountain light was such a distraction to you during your stay. We will take a look into both of these issues and apologies that these issues kept you from enjoying your time with us. We did notice you booked online with a special promotion and this is typically at a fairly decent rate. We appreciate you giving us the opportunity to serve you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great for a great price. Will stay there again. I also like the fact they are conveniently located near everything to suite your needs as far as food, shopping stores, and gas stations.
Stayed 2 nights in Dec 2023
Response from Tasha Echevarria on 18 Dec 2023
Hi and thank you for your positive review and rating. We are happy to hear your kind words regarding your stay and hope we are given another opportunity to serve you.

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updating. Did not at all feel safe.
Stayed 1 night in Dec 2023
Response from Tasha Echevarria on 18 Dec 2023
Carol, we are very sorry to hear you did not enjoy your time at our location. Please accept our sincerest apologies. We would have liked to hear your concerns on safety as we are an indoor corridor hotel with only entrances accessible by guest key cards.

6/10 Okay

Ashley

Liked: Staff & service
They need a deep cleaning and change the carpet.
Stayed 2 nights in Dec 2023
Response from Tasha Echevarria on 18 Dec 2023
Ashley, we are very sorry to hear you did not enjoy your time at our location. Please accept our sincerest apologies.

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 5 Dec 2023
Richard, we are very sorry to see such a low score. Your feedback is very important to us and would have been appreciated on this review.

6/10 Okay

Raeshaan, Desoto

Travelled with family
Disliked: Property conditions & facilities
Property needs updating.
Stayed 3 nights in Nov 2023
Response from Tasha Echevarria on 5 Dec 2023
Raeshaan, thank you for your feedback we will share your review with ownership and appreciate your honest feedback.

6/10 Okay

Rosalind

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Tasha Echevarria on 5 Dec 2023
Rosalind, thank you for your recent stay with us. We appreciate your rating and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was just ok...my daughter asked for an extra pillow and was denied her request. I would have gladly signed for a pillow to be added to my room for accountability purposes. I also aaked about them added packaged grits to their breakfast. The desk manager firmly said the only serve what corporate sends them. It felt like a hard no...didn't think that was a customer friendly response.
Stayed 2 nights in Nov 2023
Response from Tasha Echevarria on 5 Dec 2023
Cicely, we are very sorry to hear about your experience at our location. We would like to sincere apologies for the issue you had and will take a closer look into them.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Staffing was helpful & welcoming
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 4 Dec 2023
Alicia, thank you for your kind review regarding our staff. We appreciate your review and hope to see you again soon!

10/10 Excellent

Tanda

Liked: Property conditions & facilities
Clean Room and very helpful staff!! My stay was comfortable
Stayed 2 nights in Nov 2023
Response from Tasha Echevarria on 30 Nov 2023
Tanda, thank you for your wonderful review and rating. We appreciate your time with us and are happy to hear the great things you have mentioned about our hotel and staff. We look forward to your next stay.

6/10 Okay

melissa

Travelled with family
Disliked: Staff & service
Checked in late and felt like i was bothering them from their conversation..not friendly, place felt cold and had smoke smell, would not stay again and i love countrt inn and suites
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 30 Nov 2023
Melissa, we are very sorry to hear about your recent experience at our location. This does not sound like usual service provided by our staff, but we will take a closer look into this. Thank you for your feedback.

4/10 Poor

christopher

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 30 Nov 2023
Christopher, we are sorry to see by your rating you did not enjoy your time with us. Please accept our sincerest apologies for your experience at our location.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 22 Nov 2023
Thank you James for your great rating. We appreciate your time with us and hope to see you again soon!

8/10 Good

Ashley

Stayed 3 nights in Nov 2023
Response from Tasha Echevarria on 21 Nov 2023
Thank you Ashley, for your great rating. We appreciate your time with us. Hope to see you again soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are not insulated well. We kept hearing people talking and a baby crying during the night.
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 20 Nov 2023
Michael, we are very sorry to hear about this inconvenience and would like to sincerely apologies.

8/10 Good

joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 17 Nov 2023
Joyce, thank you for your great rating. We appreciate your time with us and hope to see you again soon!

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stopped here for years on our way to family and FL. The property has always been clean and quiet.
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 13 Nov 2023
Debra, thank you for your continuous business. We are happy to hear you are satisfied with your stay once again. We hope to continue to serve you!

8/10 Good

alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 13 Nov 2023
Thank you Alison, for your business and great rating. We hope to see you again soon!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for price
The room was very clean and the staff was friendly. The pool was a hare cold for me but the kids didn’t seem to mind. Breakfast bar had a lot to offer. And close to shopping, gas, food
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 6 Nov 2023
Jamie, we are happy to hear your kiddos enjoyed the indoor pool and enjoyed there hotel stay. We do understand traveling with kids can be overwhelming and we are glad to hear this wasn't the case. Thank you for your compliments regarding our staff and hope to see you all again soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 7 Nov 2023
Thank you Kathleen, for your great rating. We appreciate your business with us and hope to serve you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy
Stayed 1 night in Nov 2023
Response from Tasha Echevarria on 6 Nov 2023
Thank you Paul, for your kind words and great rating! We appreciate your time with us and hope to see you again soon.

8/10 Good

Ronnie

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was very helpful in resolving issues with our room. There was an issue with the cabinet for the refrigerator as well as the drain tray missing a plug allowing water to drain into the refrigerator.
Stayed 2 nights in Oct 2023
Response from Tasha Echevarria on 1 Nov 2023
Thank you Ronnie, for the great feedback regarding our staff. We are very sorry to hear you had any issue with your stay but, are happy to hear staff did a great job with getting this corrected. We appreciate your time with us and hope to see you again soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean, and restful. Our check in with desk clerk with Spencer was delightful .
Stayed 1 night in Oct 2023
Response from Tasha Echevarria on 31 Oct 2023
Thank you Michele, for your kind words regarding Spencer. He's been such a great asset since joining our team and glad our guest can see the value. We are gle to hear you got plenty of rest during your stay!

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Oct 2023
Response from Tasha Echevarria on 30 Oct 2023
Thank you Emmanuel for your wonderful review and rating. We appreciate your time with us and hope to see you again soon!

4/10 Poor

DuJuana

Liked: Staff & service
Disliked: Property conditions & facilities
Slept well but had concerns
Every time that people upstairs flush their toilets, the pipe whistled for about an hour. The paint was chipping off of the ceiling in the bedroom and in the living room. The bedroom door had two holes in it.
Stayed 3 nights in Oct 2023
Response from Tasha Echevarria on 30 Oct 2023
We are very sorry to hear your concerns regarding your recent visit with us. We are happy to hear that regardless of the cosmetic issues of your stay you were able to sleep well. We do know the importance of comfort of a travelers stay.

4/10 Poor

Danielle

Travelled with family, Travelled with family and small children
Disliked: Amenities
The room we had smelled like stagnant water/mildew. We got in late from a wedding and had two very tired children and didn’t have it in us to ask to switch rooms. We had other family complaining for the smell as well. I also seen a lot of water stains on ceiling tiles so probably some kind of leak somewhere.
Stayed 1 night in Oct 2023
Response from Tasha Echevarria on 30 Oct 2023
We are very sorry to hear the issues you had during your time with us. We do understand the inconvenience of having to move an entire family due to this issue. Please know your feedback is very important to us and will be addressed with the appropriate departments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really impressed with the room size and quality. and Im glad it had a privacy door so other family could have privacy.
Stayed 3 nights in Oct 2023
Response from Tasha Echevarria on 25 Oct 2023
Thank you for taking the time to leave a great review and rating. We are happy to hear you and your family enjoyed the comfort of our hotel suites. We appreciate your business and hope to see you again soon!

10/10 Excellent

Melba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very efficient and friendly. The wait staff in the breakfast room were outstanding. Very friendly to everyone and kept the buffet full. The room was clean and neat. The neighborhood has everything you could possibly need.
Stayed 2 nights in Oct 2023
Response from Tasha Echevarria on 25 Oct 2023
Thank you Melba, for your wonderful feedback. We appreciate your kind words regarding our staff and location. Thank you for your business and we hope to see you again soon!

10/10 Excellent

Holly

Stayed 1 night in Oct 2023
Response from Tasha Echevarria on 13 Nov 2023
Thank you Holly, for your business and great rating. We hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tasha Echevarria on 25 Oct 2023
Thank you David for your recent visit with us. We are happy to see by your rating that you enjoyed your time with us. We appreciate your business.