Front of property - evening/night

Reviews of Treacy's West County Conference & Leisure Centre

3 out of 5
Treacy's West County Conference & Leisure Centre
Limerick Road, Ennis, County Clare

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 453 reviews" "
Rating 8 - Good. 163 out of 453 reviews" "
Rating 6 - Okay. 87 out of 453 reviews" "
Rating 4 - Poor. 53 out of 453 reviews" "
Rating 2 - Terrible. 21 out of 453 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar and restaurant was great good prices and menu. Staff was very friendly. Rooms were older the tv remote had no back and the batteries were held in by duck tape. Other than that great stay good price for the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Nuala

Stayed 1 night in Feb 2024

8/10 Good

Kevin

Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Stayed 1 night in Dec 2023

6/10 Okay

Marius

Stayed 2 nights in Dec 2023

2/10 Terrible

Pearl

Added nightmare
I was booked into this hotel last weekend for two bites. They took the full payment when I booked from my card. Unfortunately I took ill on route, my husband turned the car and I was in A&E, where I was kept overnight. This hotel refused me any sort of re- embursement not even €1 for something out of my control . I cud prove all this but only got a rant about policy . Stay clear of this place and for goodness sake DONT take sick. You won’t see a penny back!!
Stayed 2 nights in Dec 2023

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family hotel
Hotel was close to where we needed, for a family funeral over 4 days. The bedrooms very clean, with comfortable beds. Hotel was nice and all the staff were lovely, and friendly. We stayed during Santa visit (weekend) and the children ran up and down the corridors, banging on doors. Parents should be given a notice on arrival to tell them to manage their children, or inform everyone when booking it's a family hotel, we understand children get excited and want to play, but as paying customers without children, this did cause more stress.
Stayed 3 nights in Dec 2023

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities
star???? Would never recommend to anyone
Remote tv not working. Waited 1/2 day replacement. Room cold as heating on available for only certain times per day. Couldn’t order food from reception, to restaurant, in spite of struggling with walking stick.
Stayed 3 nights in Nov 2023

6/10 Okay

Stephen

Liked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Michaela

Stayed 3 nights in Nov 2023

6/10 Okay

Geraldine

Business traveller
Liked: Cleanliness
Needs a lift!
Room had all requirements. Bed was comfortable. Plenary hot water and towels. Breakfast was poor. Hot breakfast was served before I had time to drink an OJ or have a cereal or fruit. And…. It was only warmish…. Certainly not hot. The breakfast room was drab and dreary & in bad need of a complete facelift.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed and in a good spot. We enjoyed use of the pool and the gym
Stayed 2 nights in Sep 2023

10/10 Excellent

Oleg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Extremely Dated and Disappointing Stay
Other reviews mention similar things as below, and please note that pictures made it look a lot nicer than it actually is. I rang ahead to ask if the rooms had a mini-fridge. The older woman on the phone was lovely & said they can put one in the room, or I could leave food in their kitchen fridge labelled. The disappointment began at check in. The young girl at the desk was extremely dismissive & made me feel like an inconvenience. Yet I was the only guest around. She said there were no mini fridges. She gave me a room on the ground floor & I asked if it was a quiet section of the hotel, as I was staying 2 nights & working from the hotel. She assured me it was. She ended every sentence with "is that alright?" & made me feel rushed. I got to the room & it was VERY dated. The red carpet had a musty smell. The furniture was extremely old & had marks on it. I tried to close a window that was left open & the old, cheap curtain rod fell straight down. There was an old radiator in the room. The doors to the rooms all slammed & there was heavy footfall outside my room. I woke up several times both nights & it was one of the worst sleeps I've gotten in a hotel. Upon checkout, I had the same girl as when I checked in. She asked how my stay was & I said honestly not great, explaining it was dated & loud. I mentioned the mini fridge again & she questioned who I spoke to. I said the name, & she said there was no one by that name who worked at the hotel. Disappointing customer service
Stayed 2 nights in Aug 2023
Response from Treacys West County Duty Manager on 14 Aug 2023
Thank you for taking the time to share your review. We do value your feedback, which has been shared with the relevant management and staff to facilitate improvement with regards customer service and maintenance where applicable. After some investigation with regards the mini fridge, I believe that you rang our four star sister hotel in Shannon and were discussing this arrangement with a member of their reservations staff and not ours. We are not able to provide fridges in the bedrooms, but would have been happy to store items on your behalf in our small domestic fridge behind reception which is manned 24/7. The vicinity of your bedroom is generally a quieter wing, but being Summer holidays we are fully booked most nights and the noise level is understandably higher at this time of the year with extra children and guests in house. We have soft refurbishments planned and underway in various areas of the hotel; the bedrooms being one of those areas.We apologise for not meeting your expectations during your stay and hope that you will return to give us an opportunity to exceed your expectation at a quieter time of the year.

8/10 Good

Jose Luis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We felt that we definitely overpaid for our stay at this property. Supposedly a 3 star hotel, it is closer to a 2 star. Run down facilities, disappointing breakfast, definitely below standard for level of cleaniness and overall vibe: old fashioned, average food, etc etc. Positives: the leisure Center was better kept and we could enjoy the pool and there was a soft play area for the kids that was a nice touch (even though it was run down and very dirty). Photos of hotel on the expedia site definitely don’t reflect the actual state of the hotel nowadays.
Stayed 3 nights in Aug 2023

10/10 Excellent

Orla

Stayed 1 night in Jul 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Eileen

Travelled with family
Liked: Staff & service
One night stay in Ennis
The place needs updating especially the bathrooms. And Mattress. However staff at Front Desk , restaurants and housekeeping are awesome. Walkable to town . They also let me check in Early after our flight ✈️ that was the best!!
Stayed 1 night in Jul 2023

8/10 Good

Tom

Travelled with partner
Liked: Staff & service
Staff were extremely good and friendly The property needs refurbishing
Stayed 3 nights in Jun 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, but water leaking from ceiling
We stayed here on a recent trip to Ennis for a night. The staff were very friendly, bar and breakfast was great. The room was disappointing, there was water leaking from a spot light in the ceiling. We didn’t notice when we checked in as they had it taped up, so the issue was known when they put us in the room.
Stayed 1 night in Jun 2023

4/10 Poor

Marie

Travelled with partner, Travelled with group
Disliked: Cleanliness
Very very basic hotel. Very old style. It’s a pity as it is in a good location to get to town so if it was upgraded a little it would be good. Rooms very small, only one tiny window, wasn’t very clean. Iron wasn’t working in room. Staff were nice and helpful.
Stayed 1 night in May 2023

4/10 Poor

Michael Laprade

Disliked: Property conditions & facilities, room comfort
Dismal
Internet not working, one elevator not working, no hair conditioner provided , body soap to use as a shampoo. No extra pillows in closet, could only use an outlet behind chair for coffee make.. will never book again ..
Stayed 1 night in May 2023

6/10 Okay

Bailey, Jacksonville

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very tired. Rooms had lots of staining on carpet and bathrooms were old and poorly lit. Pipes squeeled upon use and bathroom sink continuously dripped. Property is great for those with kids, however not relaxing for those without as there were many kids in the restaurant and bar and running up and down the halls. Very loud at night.

6/10 Okay

Tony

Business traveller
Liked: Staff & service
It's
Stayed 1 night in May 2023

8/10 Good

veronica

Stayed 1 night in May 2023

4/10 Poor

Ira Leonard

Stayed 1 night in May 2023

4/10 Poor

Lee

Business traveller
Stayed 5 nights in Apr 2023

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Shannon

Stayed 1 night in Feb 2023

8/10 Good

Nial

Liked: Cleanliness, staff & service, room comfort
Great value for money
Fantastic value for money. Great free leisure centre (pool, sauna, jacuzzi, steam room). Nice breakfast at a reasonable price. Hotel is a bit tired, but the bed was very comfortable. Can't argue with the value.
Stayed 1 night in Jan 2023

10/10 Excellent

JOSEPH

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are really old and outdated. Not massively well cleaned. Overall the hotel feels run down. Breakfast was disappointing.
Stayed 1 night in Jan 2023

10/10 Excellent

Pat

Stayed 1 night in Jan 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decor tired with chipped paintwork widespread. Loose socket in room.
Stayed 1 night in Nov 2022

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money.
Our stay was adequate, that the best we can say, the staff on reception were very pleasant, but everyone else were rude. The room we were given was basic and just did the job, nothing like there photos on there site. It had cracked tiles it the bathroom mould round the bath. The carpets were very dirty and the bed was sunken on one side, definitely needed changing. For the price we paid we were discussed with it's condition. And will never stay there again.
Stayed 2 nights in Sep 2022

2/10 Terrible

Declan

Stayed 1 night in Sep 2022

4/10 Poor

John

Stayed 1 night in Sep 2022

8/10 Good

David

Stayed 1 night in Sep 2022

2/10 Terrible

David

Stayed 1 night in Sep 2022

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, amenities
A bit rundown but liked having the bar in the building
Stayed 1 night in Jul 2022

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities
Ideal stopping off with unusually good leisure centre
Stayed 1 night in Jun 2022

8/10 Good

Marie

Stayed 1 night in Jun 2022

10/10 Excellent

Linsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, quiet at night and affordable.
Stayed 1 night in May 2022

4/10 Poor

clive

Liked: Cleanliness
Breakfast - 4 mornings- was the worst I have ever experienced from a hotel. One morning looked like a war zone after 3 coachloads had been there. All mornings no alternative to cooked, only bread and packet cereal. A real waste of my money.
Stayed 4 nights in Apr 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022