We understand the 50 late check in was a problem for you. We staff the hotel check in from 3 to 11. Our innkeepers have a life out side of work and we need to treat all guests the same. The guest that would checks in 10 minutes later that you should be charge? We feel that 11 is reasonable time and it was not the innkeepers fault that your airline was delayed. We have not heard from any past guest that there was a musty smell in any room. We did check the room you stayed in and could not smell musty. The bed (matress) you stayed in was replaced recently. We do not feel 159. in a historic renovated building located in Over the Rhine, full of antiques is a high price. Although arriving late did add to the costs. We hope you enjoy more modern stays in your future as that is not what we offer. Sorry you did not enjoy your stay.

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We are a 9 room hotel. Nine rooms do not support a 24 hour front desk. It is clear that check in time begins at 3 and ends at 11. Our website and confirmation email are both very clear and explain all charges, check in time and check out times. No hotel downtown has FREE parking and 25. secure parking is much less than other large hotels. We also provide complimentary sleep masks. There was no heated conversation that I had with a guest, as the owner, and we are not sure of the noises you experienced. Sorry you were disappointed with our operational systems. We suggest a larger chain hotel would fit your needs better that our small 9 room hotel.

Our historic hotel has 9 one of a kind rooms, furnished with antiques. Our Innkeeper reaches out to all guest to get an idea on an arrival time. If a guest is unsure then the guest is asked to text the innkeeper when they are ready to arrive so the innkeeper can be there waiting for the guest at arrival time so the guest will not have to wait for the innkeeper.Kathy at first did not respond to the text. Once contact was successful, she did not like our check in system. Our hotel is staffed from 3 to 11pm for check in. Outside these times there are extra charges for check in to be staffed. SYMPHONY HOTEL SITE Parking is 25. per car and is clearly stated on the website. Upon making the online reservation, there is an option to add parking for 25.00. There is also an option to add breakfast for a fee.EXPEDIA SITE STATESParking and transportation24-hour offsite parking (USD 26.95 per night), Onsite parking options include a garageFood and drinkDaily continental breakfast available 9:00 AM–11:00 AM for a fee: USD 18.33–26.95 per personKathy felt free to be rude, belittle the inkeeper and used profanity in dealing with the innkeeper. "I'm not paying for _ucking parking". The innkeeper was extremely nice to the couple throughout the check in process.Kathy thought that she would pay 114 including; an overnight stay, parking, and breakfast for 2. Additionally, the hotel pays a 15% commission to pay to Expedia for the reservation.

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Thanks! We want to make sure that future guest are aware that the weekday breakfast is continental with waffles and sausage, with the rooms less expensive. Saturday and Sunday mornings the breakfast is more substantial with eggs made to order and pancakes.

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Sorry you were disappointed! Our staff is like a family, and there was a wedding that needed to be attended. We did not take any dinner reservations and if a guest requested a reservation, we told them that we would be close and offered other suggestions. once again, we’re sorry for in your inconvenience.

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We’re glad you enjoyed your stay with us.

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Thanks! Our staff appreciates the positive feedback!