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Reviews of Hyatt Place Cincinnati/Blue Ash

3 out of 5
Hyatt Place Cincinnati/Blue Ash
11435 Reed Hartman Hwy, Cincinnati, OH

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1004 reviews" "
Rating 8 - Good. 261 out of 1004 reviews" "
Rating 6 - Okay. 136 out of 1004 reviews" "
Rating 4 - Poor. 93 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Da'Marchitzy T

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was away from the buzz of the city in a middle to high middle class area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained.
Stayed 2 nights in Mar 2024

4/10 Poor

Shawn

Travelled with partner
Liked: Cleanliness, staff & service
Didn't sleep elevator went up and down all night no sleep at all
Stayed 1 night in Mar 2024

8/10 Good

Bishnu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly good - but our shower made a whistling noise while we used it - made it for an annoying shower time. Facility is fairly old but otherwise very clean. Staff is very friendly.
Stayed 2 nights in Feb 2024

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Prompt check in. Housekeeping was every 3 days.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Amenities
Friendly competent staff, clean and comfortable rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Kylie

Travelled with group
Staff was so welcoming and kind and our room was amazing!
Stayed 2 nights in Feb 2024

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check process.
Stayed 1 night in Feb 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, caring, and polite. The staff went over and above to be helpful. Room was clean and comfortable. I would recommend this Hyatt.
Stayed 6 nights in Jan 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathanial, Moravia

Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property and staff are nice. Rooms are clean. Breakfast is good. They didn't give us new towels until we asked for them and the toilet ran constantly, but a good stay overall. I would stay there again but avoid the haunted toilet room.
Stayed 4 nights in Dec 2023

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to expressway, yet quiet and safe. Walking distance to Starbucks and a few other restaurants. Great value for the money.
Stayed 5 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Taylor

Stayed 2 nights in Dec 2023

10/10 Excellent

SWAMINATHAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay. The staff was efficient and accommodating. Clean, comfortable place to stay!
Stayed 1 night in Dec 2023

10/10 Excellent

megan, Verona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine place to stay for a soccer tournament
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
When we arrived, we were told Hotels.com had not paid for our stay, so we needed to wait around for them to conduct that business that they wanted us to do before we could check in. This was extremely inconvenient as it was Thanksgiving and we had just driven a far way to be in Cincinnati. Once inside, the bathroom smelled of mold, mold was visible in the shower with hairs that had clearly not been washed, the bed was smaller than we booked, and the layout of the room was inconvenient. The staff were cold to us and the breakfast was just fine. Overall, a disappointing experience.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chris, Castlemaine Trail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean, great proximity for where i needed to go, abd the breakfast was great
Stayed 2 nights in Nov 2023

10/10 Excellent

Fred

Stayed 1 night in Nov 2023

2/10 Terrible

Gevea

Stayed 3 nights in Nov 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice and clean facility Breakfast was limited- would like to have seen hot cereal and pastries
Stayed 1 night in Nov 2023

10/10 Excellent

Héctor

Stayed 1 night in Nov 2023

2/10 Terrible

Tiahna

Travelled with family
The electric power kept going out during my stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Fantasia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Doreen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. The breakfast was nice and included protein options. The room/suite was comfortable and the bed was extremely comfortable. I slept well. My only suggestion would be to improve the shower water pressure.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Stayed 2 nights in Nov 2023

8/10 Good

Blake

Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time we stayed at Hyatt place.Nice clean and quiet.easy to get to and a safe area to stay.
Stayed 1 night in Nov 2023

8/10 Good

Latahua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Multiple dirty rooms
Our first room felt dirty the moment we walked in we stayed a total of 3 nights the first morning we woke up to the sink by the mini fridge backed up and full of this rancid oily water mixture we were told it would be fixed came back that night and the sink was fixed but the mystery liquid was all over the counter the next morning it backed up again and i went down stairs informed the lady at the counter she was kind and accommodating and we got a new room then we moved our bags and everything and did a look around and this room seemed okay but then the bathroom sink was covered in what looked like tiny hairs? like someone shaved stubble over the sink and I went back down stairs informed them of this she called someone right infront of me to go check/clean up the room immediately I was just kind of over it at this point and was like it’s the last night I’ll just tough it out and never book here again when we came back that night the sink was slightly more clean it still had stubble in it but not as much as before. The manager at the front desk was super kind and apologetic about the whole thing which I appreciated but it’s the worst Hyatt I’ve ever stayed at and I usually pick them bc in my experience they’re pretty good clean hotels with few issues but I should’ve stayed at the embassy down the road that I was looking at.
First sink back up
Dirty counter that was left after repaired first time
Sink in the new room when we walked in
Sink after we came back and was told it was “cleaned”
Stayed 3 nights in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems nice and quiet, off the road. Even though it's busy, it hasn't been overly noisy inside.
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a great value. For the price I can overlook a less than stellar breakfast. The staff was very friendly and the room was great
Stayed 2 nights in Oct 2023

4/10 Poor

christine

The property is essentially in an industrial park. They have cable but only about 15 channels. I got no room service the first 2 days. I I asked the third day and they said they would clean but all they did was bring a couple of towels and took the tip. They finally cleaned it my last day. The manager said they were changing systems but was essentially unapologetic. The property is much more antiquated than any other Hyatt Place I have stayed in.
Stayed 4 nights in Oct 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Autumn

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay
The toilet was a little rough in 305. It had a slow leak and would need a touch of repair. Good front desk people.
Stayed 1 night in Oct 2023

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It should not be a Hyatt
This hotel does not meet the standards of a Hyatt hotel. It is definitely not a four star hotel. It’s upkeep is mediocre to say the least. We found undergarments of previous guest The light fixture seem to be a fire hazard. I am so tired of how everyone seems to be so nonchalant about the standards of what was once stood for something. The name Hyatt used to make feel like you would be receiving good service.
Stayed 2 nights in Oct 2023

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent hotel for the cost
The staff was very kind and helpful. The choices of snacks and drinks was not as plentiful as at other Hyatt places I have stayed at and the bar was lacking. The hotel was older and not quite as nice as I expected but it was clean. For the price I would stay there again - just with different expectations
Stayed 3 nights in Oct 2023

8/10 Good

Olumide

Stayed 3 nights in Oct 2023

6/10 Okay

Nathaly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

ANTHONY

Liked: Cleanliness, property conditions & facilities
Staff failed to give the wake up call that was requested night before Shower body wash dispenser was empty Breakfast was not ready by the scheduled 6:30 am
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Older hotel with updated rooms
The hotel is a little on the older side but the rooms have been updated. It would be nice if there wasn't any carpeting in the halls or rooms. I feel like carpeting isn't the cleanest especially in pet friendly hotels. The walls are very thin so we kept the fan on high to drown out the conversations of people walking in the hall. Someone should figure out a soft-close system for hotel doors because people love to slam their doors. The free breakfast was typical of a breakfast for this caliber hotel. I did like how the toilet and shower are separated by a door but it was VERY tight shutting the door to that space. I would say it was an average stay. The rate was good so I guess you get what you pay for.
Stayed 1 night in Oct 2023