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Reviews of Hampton Inn & Suites Cincinnati-Downtown

2.5 out of 5
Hampton Inn & Suites Cincinnati-Downtown
617 Vine Street, Suite A, Cincinnati, OH

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gregg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is cool. The old Cincy Enquirer Building. Great restaurants within walking distance or easy Uber ride. Homeless situation isn’t good but you get that with any downtown.
Stayed 2 nights in May 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick stop for us. Within walking distance of everything we wanted to see. Large clean rooms, continental breakfast in the morning to get you on your way. Would stay here again for sure.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hard to find an Ice maker that worked. No safe or fridge in room. For what it cost, these should be included! Front desk was responsive to requests. There was a leak in the ceiling in the hallway.Homeless around hotel. Close to stadium and free city connector. Felt safe in the city.
Stayed 2 nights in May 2024

6/10 Okay

Sarah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
We were so pleasantly surprised with the size and quality of the room. But the best surprise was the kindness and attentiveness of every single staff member we encountered. Excellent stay!
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 2 nights in Apr 2024
Response from Aspasia on 29 Apr 2024
Thank you for your feedback!

2/10 Terrible

Kenneth

Stayed 1 night in Apr 2024

8/10 Good

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-valet parking was terrible. No instructions pre-arrival on how to park yourself. Garage next-door seemed most likely. "Guest parking" signs there presumably referred to Hampton guests. All elevators broken. Only saved from taking stairs to wrong level by another guest; no signs to Hampton. Front desk didn't seem to care.
Stayed 3 nights in Apr 2024
Response from Aspasia on 29 Apr 2024
Thank you for your feedback! I am sorry for the inconvenience that the self-parking option gave you during your stay with us. I appreciate your feedback so I can share it with the garage management so they can help us improve in the future. We hope to have the opportunity to welcome you back!

4/10 Poor

Deanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Horrible check in process! They didn’t know how to check me in. Could find my reservation. Lost 2 hours of my event at the Hard Rock.
Stayed 1 night in Apr 2024
Response from Aspasia on 18 Apr 2024
I wanted to reach out and not only thank you for your feedback, but to also apologize for the poor experience that you had while at our hotel. Without your feedback, we would not be able to improve. We hope to have the opportunity to welcome you back in the future to provide you with a much better experience.

10/10 Excellent

Heatther

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful.
Stayed 1 night in Apr 2024
Response from Aspasia on 18 Apr 2024
Thank you for your feedback!

4/10 Poor

Jon

Travelled with family, Travelled with pets
Was supposed to be pet friendly but nowhere close to take your dog. Park was not close . Parking garage no elevator worked . So I was very disappointed
Stayed 1 night in Apr 2024
Response from Allison Feller on 14 Apr 2024
Thank you for bringing your fur family with you and staying with us. We try to make the city life as comfortable as possible and apologize for the inconveniences you encountered.

8/10 Good

Rhonda

Stayed 3 nights in Mar 2024
Response from Aspasia on 29 Apr 2024
Thank you for your feedback! We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aspasia on 18 Apr 2024
Thank you for your feedback!

8/10 Good

Nichole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location.
Stayed 3 nights in Mar 2024
Response from Aspasia on 31 Mar 2024
Thank you for your feedback! We hope to have the opportunity to welcome you back very soon!

10/10 Excellent

Grace

Stayed 3 nights in Feb 2024
Response from Aspasia on 18 Apr 2024
Thank you for your feedback!

8/10 Good

Albana

Travelled with family
Liked: Cleanliness, property conditions & facilities
We arrived by 6.30pm and it was difficult to find the reception. I had to ask around where the reception was and once I found it on the first floor, no one was there. Called on both side and finally someone came to help me check in. The overall experience was ok. the receptionist the next morning for the check out was nice and the guy on the valet parking was helpful.
Stayed 1 night in Mar 2024
Response from Aspasia on 23 Mar 2024
Thank you for your feedback!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about for the hotel itself besides be prepared to walk when arriving unless you’re doing valet. Parking garage was right around the corner and we never felt unsafe but PG elevator smelled strongly of urine (7th st). Room was very cozy. Breakfast was really good. Staff very nice.
Stayed 1 night in Mar 2024
Response from Aspasia on 23 Mar 2024
Thank you for your feedback! We hope to be able to welcome you back in the future!

6/10 Okay

Bradley

Stayed 1 night in Mar 2024
Response from Aspasia on 18 Apr 2024
Thank you for your feedback!

10/10 Excellent

Alain J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room - very clean
Stayed 1 night in Feb 2024
Response from Kari on 4 Mar 2024
Thank you for the excellent review of your recent stay! We look forward to welcoming you back soon.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing!! Thank you for a great stay!
Stayed 1 night in Jan 2024
Response from Kari on 16 Feb 2024
Thank you for the excellent feedback! We look forward to welcoming you back soon.

10/10 Excellent

katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty and spacious and the beds and pillows were super comfy! It was a relaxing night!
Stayed 1 night in Feb 2024
Response from Kari on 16 Feb 2024
Thank you for the excellent review of your recent stay! We look forward to welcoming you back soon.

8/10 Good

Cari

Liked: Cleanliness, staff & service, property conditions & facilities
The building of hotel was really cool. The room was WONDERFUL! Jemar with valet was wonderful. Front entrance lady was extremely helpful & friendly. Need to know to use your key in elevator to get to room.
Stayed 1 night in Feb 2024
Response from Kari on 16 Feb 2024
Thank you for the great feedback! We look forward to welcoming you back soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was a breeze. Beds were comfortable and clean. The bathroom had some previous water damage but glad they did not think it was from us. Breakfast was less than par, with kielbasa like sausage instead of breakfast sausage and undercooked tots. Parking in the garage next door was surprisingly cheaper than estimated on the website, but you had to face going down stairs/elevator reaking of urine. This was a fine option for 1 night downtown.
Stayed 1 night in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the feedback regarding your recent stay! We sincerely apologize breakfast did not meet your standards. We will share your comments with our F&B team as a training opportunity. We look forward to welcoming you back when your travels return you to Cincinnati.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the great rating!

10/10 Excellent

Nathen

Stayed 1 night in Jan 2024
Response from Aspasia on 23 Mar 2024
Thank you for your feedback!

10/10 Excellent

Kaylah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet Icicles
Everything was clean and the beds were very comfortable. No issues with service but we didn’t require any. Valet was prompt and helpful with bags and questions. I did feel awful for them because the room they worked in had no heat. But they didn’t complain.
Stayed 1 night in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the excellent feedback regarding your recent stay! We look forward to welcoming you back soon.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a show at the Hard Rock Casino. The hotel was nice and close and an easy drive. We could have walked it, but it was so cold. Breakfast in the morning was great!!!
Stayed 1 night in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the great feedback! We look forward to welcoming you back soon.

10/10 Excellent

chandrasekaran bodicharla

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the excellent rating!

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Everything was great! Only issue was the door. Had to really slam it to close it and really push hard to get it open. Other than that, no complaints!
Stayed 2 nights in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the great feedback! We'll have engineering take a look at the door & fix it. We look forward to welcoming you back soon.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean but hard to control the temperature. Location was fantastic. The breakfast not very good but was overall a good place to stay. I would stay there again.
Stayed 1 night in Jan 2024
Response from Kari on 9 Feb 2024
Thank you for the excellent rating & feedback on your recent stay! We look forward to welcoming you back soon.

8/10 Good

Melissa

Liked: Staff & service
When we checked in the room we were given was locked from the inside. They said they were sending housekeepeing but never did. I went back to desk 2 times to alert them. Then asked for a did room . The room we received was nice and quiet. Also, when I went to alert the desk the third time there was another couple saying their room was also locked and inhabited!! How does this happen?? After we were set in another room , all was well .
Stayed 2 nights in Dec 2023
Response from Amanda Reynolds-Dual AGM on 11 Jan 2024
Thank you for your recent stay at our hotel. We are sorry to hear that you experienced difficulties during your stay. We will take your issues into consideration as we work with our team on service standards. We hope you will consider staying with us in the future.

8/10 Good

Joyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the parking. You have to park in a parking garage that is to far away from entrance of the hotel. It's extremely difficult to manage your luggage, your children and do all that walking just to get to the hotel. If you are by yourself traveling it might be easier. But definitely not convenient. Especially when you have children.
Stayed 1 night in Jan 2024
Response from Amanda Reynolds-Dual AGM on 11 Jan 2024
Thank you for your recent stay at our hotel. We are sorry to hear that you experienced difficulties with the parking garage during your stay. We will take your concerns under advisement as we are constantly trying to improve our guest's experience. We hope you will consider staying with us in the future.

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room was clean, but room was not ready at check-in and no advanced notice from the hotel that there would be a delay. Many guests were in the hotel lobby waiting for nearly 3 hours to get access to their rooms. Communication from the hotel/management has an opportunity for improvement.
Stayed 1 night in Dec 2023
Response from Amanda Reynolds-Dual AGM on 11 Jan 2024
Thank you for your recent stay at our hotel. We are sorry to hear that you had difficulties during check it. We will take your feedback into consideration as we constantly strive to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Kip, Mason

Stayed 1 night in Dec 2023
Response from Amanda Reynolds-Dual AGM on 11 Jan 2024
Thank you for your recent stay at our hotel. We are glad you enjoyed yourself!

10/10 Excellent

Regina, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to Lawrence Carter. Best manager ever! I was charged for the room even though it was pre-paid and he was able to fix it in no time. A most valued employee in spades! And it made our stay great!
Stayed 1 night in Dec 2023
Response from Amanda Reynolds-Dual AGM on 12 Dec 2023
We are glad to hear that Lawrence was able to assist you with your issue! I will be sure to pass along the kind words to him! We can't wait to welcome you back again!

10/10 Excellent

Robert

Stayed 4 nights in Dec 2023
Response from Amanda Reynolds-Dual AGM on 12 Dec 2023
Thank you for your recent stay with us! We are glad you enjoyed yourself! We can't wait to welcome you back!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in with Lawrence was excellent! Bathroom fan did not work.
Stayed 1 night in Dec 2023
Response from Amanda Reynolds-Dual AGM on 12 Dec 2023
We are glad to hear Lawrence was able to assist you with your issue. We will pass along this information to our maintenance team so that we can resolve this issue for the future. We can't wait to welcome you back again!

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The digital key was a little tricky to figure out on the elevator, but thankfully a stranger helped. The hotel was beautiful but only had $42 valet parking that wasn't mentioned in the reservation. I called several times on the way to inquire but no one answered the phone. I googled and found a parking option right beside the hotel for $12. The breakfast was decent but not great. The property is conveniently located to the Taft theater and dining options. We stayed on the 11th floor but there's no view. One other small thing was the lotion dispenser was empty in the bathroom and a light was out over the mirror.
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 5 Dec 2023
Thank you for taking the time to share your experience at our hotel. We appreciate your feedback. We will be sure to funnel your concerns to the proper departments to ensure these issues don't arise in the future. We hope to be able to welcome you back!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and Libby was nice. Staff was exceptional
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 29 Nov 2023
Thank you for staying with us! We can't wait to welcome you back again!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to great restaurants, 0.4 miles to Bengals Stadium. Clean, quiet, king room was huge! Room key access for guest floors creates a feeling of safety/ security.
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 29 Nov 2023
Thank you for staying with us! We can't wait to welcome you back again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip was for the Bengals game so it is very close from the hotel to the Paycor Stadium. Walkable distance to the stadium and easy access to find restaurant around the hotel.
Stayed 2 nights in Nov 2023
Response from Amanda Reynolds-Dual AGM on 25 Nov 2023
Thank you for your recent stay at our hotel! We are happy to hear you enjoyed your stay. We can't wait to welcome you back! Whodey!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really enjoy our stay. Great location and rooms were great.
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 17 Nov 2023
Thank you for your recent stay at our hotel. We are pleased you enjoyed yourself! We can't wait to welcome you back again!

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 17 Nov 2023
Thank you for your recent stay! We can't wait to welcome you back!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Stayed 1 night in Nov 2023
Response from Amanda Reynolds-Dual AGM on 17 Nov 2023
Thank you for your recent stay at our hotel! We can't wait to welcome you back!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Amanda Reynolds Dual AGM on 8 Nov 2023
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!

2/10 Terrible

Matthew

Travelled with family
Understaffed and seemed to not expect a 3:00 rush when there was a Sunday night football game. I was charged my full room price when I already paid through Expedia. The front desk attendant seemed to understand but said that was the only way he could get our room and to talk to the manager in the morning.
Stayed 1 night in Nov 2023
Response from Amanda Reynolds Dual AGM on 8 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Please reach out to me, Amanda Reynolds, directly and I will take care of your issue.

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda Reynolds Dual AGM on 8 Nov 2023
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!

6/10 Okay

Nicholas

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from Amanda Reynolds Dual AGM on 8 Nov 2023
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!

8/10 Good

Stanislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit chaotic, the was not enough food and people were wondering around puzzled and confused. Otherwise, liked it a lot.
Stayed 1 night in Oct 2023
Response from Amanda Reynolds Dual AGM on 8 Nov 2023
Thank you for staying with us! We are glad you enjoyed yourself! We can't wait to welcome you back again!