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Reviews of Best Western Mason Inn

2.5 out of 5
Best Western Mason Inn
9665 S Mason Montgomery Rd, Mason, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 403 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 151 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 72 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Undergoing remodeling lobby smelled of paint but no where else nice stuff there
Stayed 1 night in May 2024

10/10 Excellent

Frank

Liked: Property conditions & facilities
Property was clean and provided a restful expeeience
Stayed 2 nights in May 2024

10/10 Excellent

Daniel, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and easily accessible abd check in was quick and uneventful.
Stayed 1 night in May 2024

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised, clean,friendly staff. Overal great value.
Stayed 1 night in May 2024

10/10 Excellent

Jay

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Dana

Liked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kristin

Our room had no drapes that closed, only a sheer curtain. At night, the street lights were shining in the window so brightly it looked like daytime, in the middle of the night. Made it difficult to sleep. The pool area was so strong smelling of chlorine it burnt our eyes. There was only a miniature tiny shampoo for the both of us. No conditioner. Elevator smelled strong of weed.
Stayed 2 nights in May 2024

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jodi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We just did not have a great experience at all. The people next to us threw a party in the middle of the night and the staff would not get them quiet finally my husband had to go over there to et them to turn their music down at 1:00 am
Stayed 2 nights in Dec 2023

6/10 Okay

Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Plumbing problem and slow response
Stayed 1 night in May 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, staff nice, close to interstate and many restaurants
Stayed 2 nights in May 2024

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There were alot of ants in dining area near food. The bathroom in our room had several black hair in the tub. Water did not look clean in pool.
Stayed 2 nights in Apr 2024

8/10 Good

Brittany, clarksville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly. Room was comfy.
Stayed 1 night in Apr 2024

8/10 Good

Dale

Liked: Staff & service, property conditions & facilities
They need to get rid of the ants in the dining area. We are use to high toilets, not low ones. Also toilet in main lobby (dining) area did not work. Also we arrived around 6:30pm and one of our rooms was not ready to be occupied. This stay was not up to our expections. Will probably look for a different hotel on our next visit to Mason.
Stayed 2 nights in Apr 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice hotel to stay at.
Stayed 1 night in Apr 2024

6/10 Okay

Jeremy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub looked questionable at best, I didn't want to get in either. The property was under construction and the dining hall had a leak in the roof presumably from the room above. However the staff was accommodating when they were available.
Stayed 3 nights in Mar 2024

2/10 Terrible

Dawn

Stayed 2 nights in Mar 2024
Response from Khia on 7 May 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Teresa

Travelled with family, Travelled with family and small children
The staff were rude and you should not be charging $100 deposits when people pre paid the room months in advance. I still have not received my deposit back. The whole hotel stunk due to the renovations gave me a headache should have been notified of this ahead of time so I could’ve made other accommodations. We had lots of kids in rooms around us running around all night making it hard to sleep. And the hot tub was disgusting could not even use it and was a main reason we booked here had a nasty foam floating on top and water was yellow disgusting. I asked the front desk if there was vending machines anywhere to get a snack and drink she said 2nd floor the only thing on the 2nd floor was an ice machine and gumball machine!!! Is that vending?!??! Overall a horrible stay never again!
Stayed 1 night in Apr 2024

6/10 Okay

William

Property is older and is undergoing a refresh. Active patching and painting is going on 3rd floor where hallway carpet is badly stained with paint. Ceiling tiles were missing above tables in the room where breakfast is served and part of the room was draped with plastic. Staff was friendly and helpful but the work being done on the property had a negative impact on our stay.
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Liked: Amenities
Booked a room with a king sized bed and when we arrived they put us in a room with 2 Queen sized beds,and said that they didn't have any kings available because of remodeling
Stayed 1 night in Apr 2024

10/10 Excellent

Terrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy :)
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the area upscale
Stayed 1 night in Mar 2024

10/10 Excellent

Shaila

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Bishnu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms are clean staff is friendly - check-in/out process was smooth - but the pool area gets noisy and crowded so we did not use it. Breakfast is ok - double waffle maker was awesome. Room does did have shampoo and lotion but did not have conditioner. if that's important you may want to bring your own. overall good experience and will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debbie

Stayed 1 night in Mar 2024

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value cleanliness decent breakfast option
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin, Willoughby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, not satisfied. They had drunk people keeping us from sleeping, and did nothing to stop them from screaming all throughout the night. Then, the third floor construction started briggt and early, so we got little to no sleep. Brought it up to hotel staff throughout the night and they did nothing. Not coming back.
Stayed 1 night in Mar 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with easy parking and highway access. I would not choose a first floor room due to the activity back and forth to the pool and dining area. It can get noisy. Overall, it's a great choice for families and close to attractions.
Stayed 3 nights in Feb 2024

2/10 Terrible

Abby

Disliked: Property conditions & facilities
There were about 40 kids running and jumping screaming in the pool and hot tub. No one did anything about that so if you want a location where you can let kids run wild and there will be no consequences. This would definitely be the hotel for you. If you want a quiet, relaxing evening, don’t waste your time. in the middle of the night there were children running through the hall, screaming as well
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to off Interstate. Lots of shopping in the area. Great breakfast
Stayed 1 night in Feb 2024

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Happy
Because of Health Issues we needed to cancel. I contacted them over a week before and they would not even credit us half of the amount. Will NEVER recommend them
Stayed 1 night in Feb 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LaCretia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
U
Stayed 1 night in Jan 2024

8/10 Good

Muhieddine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Ellen

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay. They accommodate us for breakfast before regular time as we had to leave early. Front desk service excellent. Will definitely stay again.
Stayed 1 night in Jan 2024

4/10 Poor

Ronak

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool filter was not working which is extremely unsafe and disgusting.It is unsanitary for a filter to be broken in a pool due to the germs and stagnant water builds up due to lack of filtration. Additionally the refrigerator was not working and the heat was not working. It was 10 degrees out side and I had to put my furnace on 89 to get some heat in my room. For the amount of money I paid I am very disappointed. I complained to the staff but they didn't even show any concern for it. I requested to speak to management. Additionally, my husband and I were in the parking lot smoking a cigarette and there was 2 gentleman sitting in a car conducting a drug deal and trying to sell it to us. I didn't feel safe nor comfortable at all.
Stayed 1 night in Jan 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yunior

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything really nice and good price
Stayed 1 night in Dec 2023

10/10 Excellent

Kanada, Columbus

Stayed 2 nights in Dec 2023

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge was very nice and the place was clean. Also relatively close to the city which is convenient. Breakfast was not bad
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brian

Travelled with family
The pool and hot tub were closed due, due to maintenance. We specifically chose this hotel to use both, but neither Expedia nor the Best Western hotel disclosed this information to the public. Furthermore, Expedia did not provide provisions for changing or cancelling our reservation) even though I purchased the "Hotel Booking Protection plan". I will never use Expedia again
Stayed 2 nights in Dec 2023

6/10 Okay

Sophia

Travelled with family and small children
Disliked: Property conditions & facilities
I did not appreciate the fact that they advertised having a pool and hot tub and it was closed while we were there. The reason I chose that hotel was for the pool and hot tub.
Stayed 2 nights in Dec 2023