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Reviews of King Christian Hotel

3.5 out of 5
King Christian Hotel
59 King's Wharf, Christiansted, St. Croix

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 204 reviews" "
Rating 8 - Good. 44 out of 204 reviews" "
Rating 6 - Okay. 18 out of 204 reviews" "
Rating 4 - Poor. 8 out of 204 reviews" "
Rating 2 - Terrible. 9 out of 204 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lindsay Laureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and you cannot beat the views! I was disappointed my room was in another building. Traveling alone I would have felt better in the main building. I was disappointed that I upgraded my room and it was literally a concrete square--- high walls, no views. Unable to use due to the room beside's air conditioner running and it was beyond noisy. Staff was pleasant.
Stayed 4 nights in May 2024
Response from King Christian - Guest Relations on 23 May 2024
Thank you for taking the time to share some of your experience. We are a multi building hotel. Each building contains the different room types we offer. The room type booked was the room type assigned. We would have been more than willing to move up a floor so you could have seen a alley city view. It was a pleasure have you here with us. The staff would do as much as they can to make you comfortable. Hope to see you again on your next trip.

2/10 Terrible

Mariaelena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from King Christian - Guest Relations on 15 May 2024
We take all comments and concerns seriously. We aren't pleased that you didn't have the best experience at our historic gem. We hope to see you again to make our hotel your home away from home.

10/10 Excellent

WILLIAM, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from King Christian - Guest Relations on 15 May 2024
Thank you for rating our property.

10/10 Excellent

Kelly, Hebron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to come back!
Stayed 1 night in May 2024
Response from King Christian - Guest Relations on 9 May 2024
Can't wait to see you then!

6/10 Okay

Ketty

Liked: Property conditions & facilities
Disliked: Staff & service
The location was great but the service was barely friendly .
Stayed 1 night in May 2024
Response from King Christian - Guest Relations on 9 May 2024
Thank you for sharing. It is unfortunate you felt you did not receive the best service we can offer. our goal is always to make our guests feel welcomed. Thank you for choosing to stay with us . Hopes to see you again.

10/10 Excellent

Rahsheen

Liked: Cleanliness, staff & service
Great property & staff
Stayed 2 nights in May 2024
Response from Guest Relations on 8 May 2024
Thank you for your feedback and we are glad that your experience was great.Hope to see you back soon.

10/10 Excellent

Keiundra

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from King Christian - Guest Relations on 7 May 2024
Thank you for taking the time to rate our property

8/10 Good

Keiundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay i stayed may 1-4 i loved it everything was so close even tho i was denied water and it was complementary everything else was great they have literally everything around u u don’t have to really plan anything drinks are a 10 wish they serve more than wine in the office staff is so friendly i love how comfortable they made me i had to switch my room on the 3rd but it was fast i wish they had people take u to your room i was searching for my room for over like 6min until a maid helped me i had to walk to the 3rd floor just to get to the second floor
Stayed 1 night in May 2024
Response from King Christian - Guest Relations on 7 May 2024
We appreciate you sharing your time at the property. We are happy you had a great experience. On your next trip water is one of our complimentary options at check in but it is for sale after that. However, you get 2 bottles in your room daily. We do have a houseman that floats around the property. If you request to be escorted he will be more than happy to assist. All staff members will be happy to assist. It was truly a pleasure having you stay with us. Hopes to see you next time

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. Parking is definitely an issue but, overall I enjoyed my stay. I would definitely recommend King Christian Hotel.
Stayed 2 nights in Apr 2024
Response from King Christian - Guest Relations on 7 May 2024
Thank you for sharing some key factors of your stay. We are working diligently to create guest parking for better convenience during your stay. Hopefully on your next visit to St. Croix that will be available.

10/10 Excellent

William, Fennville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property situated right on the bay and walking distance to the historic district.
Stayed 1 night in Apr 2024
Response from King Christian - Guest Relations on 7 May 2024
I appreciate your generosity in sharing a few details about our property. Hope to see you on your next trip to St.Croix.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024
Response from King Christian - Guest Relations on 30 Apr 2024
Thank you for sharing. we appreciate you choosing us.

8/10 Good

Atianna Shante

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Workers did have attitudes a bit and they didn’t tell us many of the amenities and things we weee able to get upon areival
Stayed 3 nights in Apr 2024
Response from King Christian - Guest Relations on 24 Apr 2024
Thank you for the feedback. we take all comment and concerns seriously . thank you for taking the time to rate our property

10/10 Excellent

Lawrence W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from King Christian - Guest Relations on 24 Apr 2024
thank you for rating our property

10/10 Excellent

Ronelle

Liked: Cleanliness, staff & service, property conditions & facilities
The upgrate is good
Stayed 2 nights in Apr 2024
Response from King Christian - Guest Relations on 23 Apr 2024
Thank you for sharing

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property- excellent staff
Stayed 1 night in Apr 2024
Response from King Christian - Guest Relations on 23 Apr 2024
We appreciate you staying with us

2/10 Terrible

Clair

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The King Christian is a beautiful hotel on the outside. Inside it has very little customer service, needs maintenance everyday. Sarah and another young lady working the desk last night (4/13) are the only ones who really seem on top of it. The older women staffing the desk seem inconvenienced by any guest. Our air conditioner was not working two of five days. Thank goodness the younger women were working. They got right on it. The first person we reported it to told us they would get to it. Sarah got right on the radio and it was fixed. One morning we were awakened by drilling on the roof above us at 7:30. When my husband went to see what was up they said he wasn’t supposed to start til 9. Had to ask for toilet paper refills and water every day. Never had the hand soap in the lobby restroom refilled despite several requests. Another afternoon we came back to no elevator. I know it’s an island but this just got comical. Management needs to be somewhere?? As for the restaurants associated with hotel, one was closed and the other wanted reservations no matter that there wasn’t anyone in there at the time. I do a lot of research before booking. The other reviews sounded good. Hope someone reads this one and sees the real hotel.
Stayed 5 nights in Apr 2024
Response from King Christian - Guest Relations on 14 Apr 2024
Thank you for sharing your feedback we take all comments and concerns seriously to better improve the quality of service we provide our future guests. We do apologize for the inconveniences you face during your stay. As we are an historic property there are constant upgrades we are working on to ensure all of our guests have the most comfortable stay we can provide. It is unfortunate most upgrades were scheduled during your stay. Management was notified of your service interruptions and comped your fist two nights.

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property, people and restaraunt options were great.
Stayed 8 nights in Mar 2024
Response from King Christian - Guest Relations on 13 Apr 2024
Thank you for sharing some small details of your stay. hope to see you again

10/10 Excellent

Cavelle Eunice

Stayed 5 nights in Apr 2024
Response from King Christian - Guest Relations on 30 Apr 2024
Thank you for rating our property.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and always had a great attitude. Would highly recommend staying here.
Stayed 3 nights in Apr 2024
Response from King Christian - Guest Relations on 10 Apr 2024
Thank you for the feedback. It is great to know that you enjoyed your time at our property. Thank you for choosing us as your home away from home.

10/10 Excellent

Monserrate

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Feb 2024
Response from King Christian - Guest Relations on 6 Apr 2024
Thank you for rating our property and sharing your feedback

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Staff & service
The front desk clerk was dismissive, impolite and did not treat myself, a local, as she did the white people before me. She offered smiles and rum punch but did not do the same for me. When i asked why age begrudgingly handed me one with disdain.
Stayed 2 nights in Mar 2024
Response from King Christian - Guest Relations on 25 Mar 2024
We take all comments and concerns seriously. Thank you for the feedback. Our staff strives to offer all guests who stay at our property with kindness to offer the best customer experience.

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean and friendly staff. We will stay agagin!
Stayed 1 night in Mar 2024
Response from King Christian - Guest Relations on 23 Mar 2024
Thank you for sharing your experience it was great having you stay with us!

10/10 Excellent

Janel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, and the scenery !
Stayed 3 nights in Feb 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for rating our property. We are happy that enjoyed your stay

2/10 Terrible

Kiesha M

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked at the King Christian Hotel and was bumped to a side hotel. The room was quiet but moldy. Like disgustingly moldy. It was a quarter of an inch off the inside of the closet door. The floor was sticky and smelled like mildew. Not sure how it could have been fixed but Keisha tried. There were no rooms available. Please be sure to book at the hotel you want. Call them directly.
Stayed 2 nights in Mar 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for your feedback we take all comments and concerns seriously. King Christian Hotel has expanded so your booking was correct. We have renovated and reopened an additional 25 rooms without balconies. It is unfortunate you didn't enjoy your stay and our staff did the best we can to reassure and make you comfortable.

4/10 Poor

Angela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When I booked my room, I booked a room with a balcony. Instead, we were brought to another building offsite with no employees with no balcony and three flights of steps to climb with luggage. I am 72 years old. The area next to my room was a vacant lot that seems to be a dumping ground for trash, although housekeeping were wonderful and kind and sweet the room was nothing I expected. I asked multiple times even to be put into a smaller lower room. Accommodations were not available. The room has no dresser for clothes only for hangers in the room. Although they claim the room is safe and the gate is locked the open area is access to anyone and everyone. If you need a towel, you must go and walk over to the main building which is offsite.
Stayed 6 nights in Mar 2024
Response from King Christian - Guest Relations on 20 Mar 2024
Thank you for staying with us. your booking was correct. King Christian Hotel has expanded now having an additional 25 deluxe rooms without balconies. Unfortunately for you we were 100% occupied given you stayed on one of are busiest time of year. We definitely would have upgraded you for free or shift you to our ground floor if we had the space. We have bellmen on staff on shift willing to help if paged by agent. All needs you may have you can always message the desk and we will bring you anything you may need.

10/10 Excellent

Tyana

Liked: Cleanliness, staff & service
Great
Stayed 4 nights in Feb 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for your feedback.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at King Christian! The property is beautiful and so clean. The location is amazing! So many great restaurants, shops, activities are within a few minute walk. We will absolutely be back!
Stayed 5 nights in Feb 2024

6/10 Okay

Bert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for sharing.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We loved being on the boardwalk and so close to shops and restaraunts. The staff was friendly. We did not like that we had to change rooms because we had two reservations for our stay - one my company booked for business and one my spouse and I booked for two additional nights at the beginning of our trip. According to the hotel, we could not continue in our same room (even though they were the same room type and price) because expedia reservations are assigned to a particular room. This made no sense to us. This was a major disruption to our trip as we had to move out and wait for the second room to be ready and for a repair to be made.The second room we had only had one chair while the other had two, the shower was open to the bedroom, there was no mirror at the sink for shaving and makeup, and the entry and bathroom doors stuck. The bath door would not shut. The hotel staff sanded the entry door, but it still stuck. The shower ran out of hot water after about one minute. We liked this location, but if we book again we will check on the room quality ahead of time.
Stayed 2 nights in Feb 2024
Response from King Christian - Guest Relations on 23 Mar 2024
Thank you for booking with us. Thank you for sharing your feed back. it was unfortunate you had to move but you did book a different room type than the one your company did for you. I wish we could have kept you in the same room but all were booked. it was still a pleasure having you stay with us.

8/10 Good

Arthurlyn

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Truly appreciate you staying with us. It was a pleasure having you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
You could not be any closer to the waterfront and boardwalk in Christiansted.
Stayed 2 nights in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Thank you for sharing your experience

4/10 Poor

Brad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a room last minute and figured this was a great option given location. Lobby was nice, room was just fine… everything seemed ok until I turned on the bathroom faucet and brown water flowed. very thin walls with lots of ruckus on streets below all hours of night. Didn’t feel safe and I’ve stayed in some rough spots. The room was $380. I found to be way overpriced, no water in room/mini bar, no snacks available for purchase. Bare boned consumer approach. I’d have been fine with so long the price was reasonable and the water is usable. But that wasn’t the case. Staff wasn’t St Croix friendly either. Room service lady wasThe next morning I was consistently bothered with knocks every 15 minutes. it become apparent management was pushing them to consistently knock/bother and push me to checkout when I made it clear I was going to leverage as much time as I could given my flight wasn’t til 5:50. They required a checkout at 11. I asked for more time thinking they’d say no problem. They required another $100 charge for 1 hour. So all in, a $489 room for one night, no water, no options for snacks, and a pushy staff that didn’t seem to care about customer service. Normally I just chalk losses up and don’t spend the time leaving reviews to blast a hard working biz. But after this experience, I felt compelled to spare someone of the same. St Croix is awesome and the locals are great. Unimpressed. Be ready to be lighter in wallet, dehydrated and leave w/o brushing teeth
Stayed 1 night in Feb 2024

10/10 Excellent

DORTHEA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The hotel is in a historic building. There is restaurants on the ground level. The lobby is beautifully decorated with wine and water drinks available. The pool on the second floor is a exceptional. A place you want to be. My sister in law and I had a bay view room with a balcony overlooking the water. The room was beautifully decorated with a great shower and separate sink area. I am sorry that we only had one night to stay there. The staff was exceptionally friendly and helpful. We only stayed over a Tuesday night. The restaurants were closed on Mondays and Tuesdays. The ice cream store and coffee store with pastries was open. But the hotel is on the boardwalk and you can get food at a few different places. I have nothing but praise for this hotel.
Stayed 1 night in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Thank you for sharing your experience at our property. It was great having you stay with us. Hopefully we see you for more than day on your next visit.

2/10 Terrible

RAYMOND

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with no service and no amenities at all
Stayed 4 nights in Feb 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for sharing your feedback the hotel is surrounded by restaurants bars and a coffee shop for all food and drink needs.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baecation
The hotel was very clean. Our room was great. We had a great view. The staff was very friendly. The only thing I would have loved if they offered complimentary breakfast especially for the price of the room. Besides that I enjoyed my stay.
Stayed 4 nights in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Thank you for choosing to stay with us. We appreciate the feed back and you sharing your experience.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Thank you for taking the time to rate our property.

8/10 Good

COLIN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Property, Lackluster Service
As a property the hotel is fairly nice. It's centrally and conveniently located. It's historic. It's nicely decorated. It has some decent amenities. It was really the service that I found lacking. If it wasn't so expensive I wouldn't necessarily expect a high degree of professionalism. But it is, so I was honestly a bit surprised by how surly many of the staff seemed in response to even the most benign and unintrusive interactions, how little attention to detail there was, and frankly how unprofessional some of their behavior was. For example, one afternoon while sitting by the pool, I was treated to a ten-minute-long, expletive-filled screaming match between members of the staff over who hadn't watered somethig, or watered it too much, or something. I don't know. They weren't yelling at me, so I just tried to ignore it. But it certainly didn't make the experience of sitting by the pool particularly relaxing or enjoyable, even though it's quite a nice pool--setting aside the fact that poolside bar was literally never open the entire time we were there. Similarly, we went to one of the property's restaurants for brunch one day and waited an hour and a half for burritos. "Island time" is one thing, but that's something entirely different. Bottom line: it just seems like a place someone spent a lot of money trying to turn into a premiere property and then kind of abandoned to staff who are completely bored or visibly frustrated with their work.
Stayed 4 nights in Feb 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for sharing your experience at the property. It was unfortunate the experience you had at the pool with subcontractors of the company. We strive to create the best experience for all our guests.

6/10 Okay

Kareem

Liked: Staff & service, property conditions & facilities
It's a great room only few things needs improvement such as the room gets cold its need a those thick blankets that usually come in hotels....Also not trying to get any staff in trouble but before the other guests check in the room needs to cleaned properly....be besides those concerns its convenient, they're great food spots around and the view was breathtaking
Stayed 1 night in Feb 2024
Response from King Christian - Guest Relations on 18 Mar 2024
Thank you for sharing your experience we appreciate your feedback.

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness, staff & service
Great location for a nights stay when diverted to St Croix; lower scale than I’m used to. Older but clean and felt safe. Staff was fantastic. Nothing fancy but a good price for just a nights sleep.
Stayed 1 night in Feb 2024
Response from King Christian - Guest Relations on 20 Mar 2024
Thanks for the feedback. Hopefully the next time you return you get to experience all the amenities and great thing the property has to offer.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
All staff was excellent, from the reception to the cleaning staff. Pool was clean. El Leon was good. We definitely didn’t like that we couldn’t turn off the porch light & the fan remote was not in the room so we couldn’t use the fan but overall we would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from King Christian - Guest Relations on 5 Feb 2024
Thank you for sharing your experience at our property. it was a pleasure having you stay us. Just in case the next time you visit the switch for the ceiling fan is on the wall.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was right there on the boardwalk
Stayed 3 nights in Feb 2024
Response from King Christian - Guest Relations on 7 Mar 2024
Thank you for taking the time to rate our property.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room and amenities
Stayed 5 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
Thank you for sharing your experience! Hope to see you next time.

10/10 Excellent

Lissette

Stayed 1 night in Feb 2024
Response from King Christian - Guest Relations on 20 Mar 2024
Thank you for staying with us

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovated place. Great balcony views, peaceful and centrally located
Stayed 6 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
We appreciate you sharing your time here with us. Hope to see you on your next trip.

6/10 Okay

Terri, High Point

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We checked in and were given a "shoe box" for a room. I've never seen a hotel room that small. I went to the front desk to ask for an upgrade and she told me that there were no rooms left. She got an attitude when we dropped off our luggage while I parked the car. (Good luck finding a parking spot.) We later found out that other rooms were available. We moved to another hotel. Horrible customer service. Never again.
Stayed 2 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
Thank you for sharing the feedback of your stay. As per your booking you were in a studio. Also as mentioned on website all parking options are street parking. The room you wished to be upgraded to was not available but we did have other options in which you were move to in our newly renovated extension of King Christian Hotel. Hopefully during your next visit your desired room type will be available and our guest parking project will be complete.

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Inadequate parking. None on property. Staff friendly and helpful. Big negative? Ownership removed all coffee makers from rooms and lobby making guests wait until the hotel-owned coffee shop opens at 7:00 am or drive to a local gas station for coffee. They don’t get that this item alone makes us decide that we won’t stay there again. We stay 8 days/month on the island and will go back to the other resort.
Stayed 1 night in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
we appreciate the feedback

6/10 Okay

Aramina

Disliked: Staff & service, property conditions & facilities
The bed was comfortable.
Stayed 1 night in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
Thank you for sharing!

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful however parking was awful
Stayed 4 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
We appreciate you staying with us. It was a pleasure serving you. As you experienced where we are located it all street parking. However we are working hard to make guest parking an available amenity.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and accommodating, the property is decorated very tastefully and the surrounding area of the boardwalk is extremely convenient to your needs! 10/10 recommend!
Stayed 7 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
We are very excited to hear that you enjoyed your stay. It was a pleasure to had serve you while you were here. Hope to see you again on your next visit.

10/10 Excellent

Shayla

Stayed 3 nights in Jan 2024
Response from King Christian - Guest Relations on 5 Feb 2024
Thank you for your feedback!