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Reviews of AAA Northlands Motel

3 out of 5
AAA Northlands Motel
232 Main North Road, Papanui, Christchurch

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 249 reviews" "
Rating 8 - Good. 96 out of 249 reviews" "
Rating 6 - Okay. 60 out of 249 reviews" "
Rating 4 - Poor. 34 out of 249 reviews" "
Rating 2 - Terrible. 10 out of 249 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

A

Disliked: Staff & service
Total Fail.
Booked an accessible groundfloor room, was presented with key to room up long steep flight of stairs. No refund offered, half hearted apology. Went away and stayed elsewhere. Very disappointed and out-of-pocket
Stayed 1 night in Oct 2021
Response from BRIAN on 31 Oct 2021
Sorry for the inconvenience. But we informed in advance through the message center that only the 2nd floor units are available

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Clean, modern room with lovely comfortable bed
Stayed 1 night in May 2021
Response from BRIAN on 16 May 2021
Thank you for staying with us. See you next time.

6/10 Okay

TRINA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
AAA is getting very tried and dose need fresh paint and tied up but on saying that we have been staying here for over 5 years and the same people have been there and are very lovely and I would still go back.
Stayed 1 night in Nov 2020
Response from Brian on 11 Dec 2020
Thank you for staying with us. Have a GOOD CHRISTMAS !!

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very peaceful and comfortable. Good parking.
Stayed 2 nights in Jul 2020
Response from Brian on 26 Jul 2020
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, short taxi drive. Good for the price
Stayed 1 night in Feb 2020
Response from Brian on 29 Feb 2020
Thank you for staying with us. See you next time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but smelt horribly of bleach. Staff member who greeted us at the office seemed a bit disinterested. We ended up getting up to our room and decided to move to a different hotel due to the permanent residents staying at the motel, One of which was wearing an ankle bracelet and kept asking questions about our trailer. Felt very unsafe.
Stayed 1 night in Feb 2020
Response from BRIAN on 25 Feb 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Smoking in the stair well and draft pushed it in under the door. Im a none smoker , other wise it was a low vehicle noise level was good.
Stayed 2 nights in Feb 2020
Response from BRIAN on 18 Feb 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked into the room and couldn’t breathe as I am asthmatic, room is a non smoking room but they allowed smoking outside and the outside is covered so smoke just blew back into the room Also the curtains looked like they haven’t been washed in years and had rat or ant droppings on the basin And what looked like a flee in the shower So had to check straight back out and try and find other accommodation
Stayed 2 nights in Feb 2020
Response from Brian on 10 Feb 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from BRIAN on 1 Feb 2020
Thank you for staying with us. See you next time.

2/10 Terrible

Erika

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
We got to Christchurch late and checked in to this Motel for 2 nights. When we got there, the front desk gentleman was very nice and gave us our key. When we entered the room i looked around as i usually do and looked in the bed to find bugs in the bed and the room was not very nice looking, definetely not worth 85 each night. We went back to the front and complained in which the front gave us a new room. That room when looked at it, the bed skirt and bedding looked like it hasnt been washed in a really long time. Absolutely disgusting
Stayed 2 nights in Jan 2020
Response from BRIAN on 27 Jan 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

6/10 Okay

Doug

It was ok
Stayed 1 night in Jan 2020
Response from BRIAN on 15 Jan 2020
Thank you for staying with us. See you next time.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a really convenient location, halfway between airport and city. Very accommodating as we didn't arrive until 1am.
Stayed 2 nights in Jan 2020
Response from BRIAN on 11 Jan 2020
Thank you for staying with us. See you next time.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The motel is in a great location. The room was a little run dowm but acceptable.
Stayed 1 night in Dec 2019
Response from BRIAN on 15 Dec 2019
Thank you for staying with us. See you next time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room and stairwell wasn’t very clean, other guest shouting during the night
Stayed 1 night in Dec 2019
Response from Brian on 8 Dec 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from BRIAN on 20 Nov 2019
Thank you for staying with us. See you next time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No info pack. Dish washing facilities poor. Over all ok but lacking the finer. Detail normally received in a motel
Stayed 2 nights in Nov 2019
Response from Brian on 14 Nov 2019
Thank you for staying with us. See you next time.

6/10 Okay

Verified traveller

Travelled with partner
It was adequate for our requirements and we would recommend it as good reasonably-priced accommodation. However, our unit was upstairs and opposite a unit where the people were smokers. The motel's policy of allowing people to smoke outside their units meant their smoke entered our unit through gaps around the door; normal gaps that would not have been a problem under any other circumstances.
Stayed 3 nights in Nov 2019
Response from Brian on 11 Nov 2019
Thank you for staying with us. See you next time.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Check in was easy and painless - Even got a early check in which was appreciated - Staff was pleasant - Room was clean and tidy However the shower leaked water through the badly fitting seal - Biggest Problem for me as I have a bad back and hip was the bed was too low - But the access Stairs were dirty with and unclean Used matches and loose litter made this a hazard for me - I am sure the Owner will address this issue when the Review is read - Overall Happy with our stay
Stayed 1 night in Oct 2019
Response from BRIAN on 29 Oct 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location for our purposes. Very handy to mall/supermarkets. Room clean and tidy. Service good
Stayed 8 nights in Oct 2019
Response from BRIAN on 16 Oct 2019
Thank you for staying with us. See you next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from BRIAN on 13 Oct 2019
Thank you for staying with us. See you next time

4/10 Poor

Kelly

Liked: Property conditions & facilities, room comfort
A mixed bag
This Motel was very conveniently located for what I needed to do in Christchurch. It was nice and clean except for the pubic hair in the bath. The first night was not good with a party and arguments happening. The second night was better with just an early morning argument in the neighbouring unit (5am). I believe this motel may be being used for emergency housing. Without the noise issues, this Motel would be excellent value.
Stayed 2 nights in Sep 2019
Response from BRIAN on 18 Sept 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
I don’t know who the owner rents rooms out too but maybe housing Nz because I was in a room under people that were partying all night till about 4am. Constant loud stereo and even decided too vacuum the unit at about 1am. Constantly in and out of room banging doors, couldn’t believe how they were just aloud too get away with it. I knew if I went and told them too be quiet I would either get assaulted or they would just make more noise on purpose. I didn’t get too sleep till just after 4am and was up at 6:30 too leave anyway. Horrible place and it did stink of weed everywhere. I’m going too try too get my money back this afternoon
Stayed 1 night in Sep 2019
Response from BRIAN on 3 Sept 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Brian on 17 Jul 2019
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from BRIAN on 7 Jul 2019
Thank you for staying with us. See you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Brian on 6 Jul 2019
Thank you for staying with us. See you next time.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Brian on 20 Jun 2019
Thank you staying with us. See you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was lovely second time staying at this particular place
Stayed 1 night in Apr 2019
Response from Brian on 14 Apr 2019
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service daily was spot on. Thank you. It was good to return to the bed made perfectly, dishes done and towels changed.
Stayed 3 nights in Mar 2019
Response from Brian on 5 Apr 2019
Thank you for staying with us. See you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from BRIAN on 26 Mar 2019
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from Brian on 1 Apr 2019
Thank you for staying with us. See you next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Brian on 1 Apr 2019
Thank you for staying with us. See you next time

4/10 Poor

Verified traveller

Stayed 5 nights in Mar 2019
Response from Brian on 1 Apr 2019
Thank you for staying with us. See you next time

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Brian on 1 Apr 2019
Thank you for staying with us. See you next time

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was to noisy bed was 2 singles pushed together that weren't even the same size. Have the guests were winz people. One morning woke up to find police there
Stayed 2 nights in Mar 2019
Response from Brian on 15 Mar 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable spacious unit and great location and staff. However, No soap or shampoo/conditioner …. could have asked, however, had my own. Limited mirror ….. This we noted as we were attending a fancy dress party and found viewing our self vanity was limited.
Stayed 1 night in Mar 2019
Response from Brian on 15 Mar 2019
Thank you for staying with us. See you next time.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Very tired and run down. Non working fridge with door broken. Lights and fan in bathroom not working. VERY disappointing. Have stayed here many times over the last 20. This room really was disappointing.
Stayed 1 night in Feb 2019
Response from Brian on 30 Mar 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

8/10 Good

Graham

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Brian on 13 Mar 2019
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean staff friendly and helpful the only drawback was the internet.
Stayed 26 nights in Jan 2019
Response from Brian on 22 Feb 2019
Thank kou for staying with us. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay. good location. only thing wrong with the excellent room was it needed more noise reducing insulation between rooms as we could hear neighbours tv and talking close to good restaurant and complimentary drink vouchers a plus the only negative was other noisy patrons late at night with females having a rowdy domestic altercation - not the motels fault...
Stayed 2 nights in Jan 2019
Response from Brian on 15 Jan 2019
Thank you for staying with us. See you next time.

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick ccheckin with upgrade - great surprise. Good location.
Stayed 1 night in Dec 2018
Response from Brian on 4 Jan 2019
Thank you for staying with us. See you next time.

8/10 Good

Verified traveller

Stayed 10 nights in Dec 2018
Response from Brian on 30 Dec 2018
Thank you staying with us. See you next time

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Brian on 27 Dec 2018
Thank you staying with us. See you next time.

10/10 Excellent

AndyLim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room and quirt area. Restaurants and cafe less than 5 mins drive.
Stayed 3 nights in Nov 2018
Response from Brian on 5 Dec 2018
Thank you staying with us. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
quiet. staff very helpful ,good location.easy to find and plenty of parking
Stayed 3 nights in Nov 2018
Response from BRIAN on 30 Nov 2018
Thank you for staying with us. See you next time.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Brian on 26 Nov 2018
Thank you for staying with us. See you next time.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel provided everything we expected - space, comfort, cleanliness and a wife connection that worked well.
Stayed 1 night in Nov 2018
Response from Brian on 19 Nov 2018
Thank you for staying with us. See you next time.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018
Response from Brian on 4 Nov 2018
Thank you for staying with us. See you next time.

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good but little noisy
Stayed 1 night in Oct 2018
Response from Brian on 31 Oct 2018
Thank you for staying with us. See you next time.

10/10 Excellent

heatherandgeoff, greymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very enjoyable stay ,very clean and comfortable and a good price too. thankyou.......
Stayed 2 nights in Oct 2018
Response from Brian on 28 Oct 2018
Thank you for staying with us. See you next time.

8/10 Good

Andrew, Oamaru

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place
Great stay comfy beds nice breakfast. Close to shopping malls
Stayed 1 night in Oct 2018
Response from Brian on 10 Oct 2018
Thank you for staying with us. See you next time.^^