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Reviews of Jumbo Hotel

4 out of 5
Jumbo Hotel
23/3 Decebal Boulevard, Chisinau

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 47 reviews" "
Rating 8 - Good. 19 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Petro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Arkadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very like it!
Stayed 13 nights in Feb 2024

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast, excellent service, Very clean, towels and bath ropes are very comfortable, and were provided!
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and breakfast. Dinner was more limited but adequate. The park across the street was very nice and family friendly. Taxi to the airport was punctual. The ride took 15 minutes and cost 91 Lei - about $5.
Stayed 1 night in Aug 2019

8/10 Good

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wonderful staff, dinner and breakfast.
Awesome service and wonderful food. The room and furniture were dated--but I had reserved the cheapest selection. The rest of the hotel was modern and the staff, service, and food were amazing.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend hotel
Hotel Jumbo was a great hotel/location for a long weekend in Chisinau. Close to multiple great restaurants and a park; walking distance to the center. We had half pension booked but breakfast would have been sufficient; dinner half pension menu okay but with no option of selecting the wine I want/too much options close by to limit our nice Moldova experience.
Stayed 3 nights in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was a little far from the area I expected to be you can't just walk to the main street but you have to use transportation also there was a couple of things I told the reception about the TV issue and the shower was leaking water from the side wall and there was no shampoo in the dispenser so I wasn't too happy about that visit unfortunately so I won't be booking that hotel anymore
Stayed 2 nights in Nov 2017
Response from General Manager on 28 Nov 2017
Dear Guest, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-Star Service 1-Star pricing!
Everyone was very happy to assist and pleasant with me
Stayed 5 nights in Oct 2017
Response from General Manager on 28 Nov 2017
Dear Emanuel, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from General Manager on 28 Nov 2017
Dear Guest, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel
Said it was a 4 star hotel so we expected much better. This was more along a 2 star in the US. One of the gentlemen at the front desk was never helpful at all and generally seemed put out by any request. The fridge in the room didn't work and there are no ice machines so we had to go to the bar if they were open to get ice so we could have cold drinks (apparently not a thing over there). Pretty disappointed overall. Room was ok at least it was pretty clean but a bit shabby. AC didn't work very well (again not a thing over there).
Stayed 4 nights in May 2017
Response from GM on 8 Aug 2017
Dear Guest, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

4/10 Poor

Oleg, D

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not well maintained
Shower head was leaking badly, there were holes in both provided bathroom towels. Staff is hit or miss. Breakfast was good, location is near public transportation, wifi was good.
Response from General Manager on 10 Aug 2017
Dear Guest, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

6/10 Okay

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
I go to Chisinau often to see family. The hotel was clean and the breakfast was nice. The hotel is very close to trolleybus station.
Response from GM on 10 Aug 2017
Dear Guest, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, non expensive hotel in Chisinau
Short stay on a trip to the North of the country but very relaxing one. I could rest well, use the fitness room and find great restaurant in the neighborhood. The room was comfortable enough to rest and do some work as well.Just opposite there is great park.
Dear Guest! Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hit and miss staff
A good hotel, no problems with the hotel. However the staff was hot and cold, some people where helpful while others were rude and hostile for no reason.
Dear Guest! Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards

8/10 Good

Brent, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot in the city
The hotel was good. Good rooms and a great breakfast. Clean rooms. However, the shower was broken and made a mess. Other than that I'd stay here again.
Dear Brent, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Dear Adam! Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards!

8/10 Good

Michael, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the park
I recommend Jumbo Hotel. The WiFi was adequate, the breakfast was good, and the staff were very friendly, even with an occasional language barrier (most staff I encountered spoke English well). By taxi, the hotel is approximately 10-15 minutes from the airport, and the MallDova shopping center is approximately 35 minutes' walk from the hotel. The other landmarks in the city center are a 10 minute bus ride away, which costs 10 cents (USD). A small convenience store is located nearby, too. The only complaint I have was that the public address speaker in the hotel room had a tendency to "click" at odd times of the day, with enough volume to interrupt a midday nap. Overall, I would stay here if I again had business in Chisinau.
Response from General Manager on 31 May 2016
Dear Michael! Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards!

8/10 Good

Johnny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that has friendly staff
Arrived at the hotel about half 10 in the evening on the 24th Jan 2016. Very easy to get to by car and on site parking available. Was welcomed by two hotel staff as soon as I pulled the door open. Was checked in very quickly and was help with my bags to my room. The whole week I stayed there was very enjoyable and pleasing.
Response from General Manager on 31 May 2016
Dear Johnny! Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards!

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Nice hotel, convenient location...
Pros: good location, breakfast included, fair online price, clean room. Cons: facilities in bad condition, shower was leaking, cold air was blowing through the window.
Response from General Manager on 31 May 2016
Dear Andrew, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

10/10 Excellent

Alexandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Alexandr. Thank you so much for taking the time to share your review on Booking.com. We are absolutely delighted that you thoroughly enjoyed your stay and our services and facilities exceeded your expectations. We are very proud of our team here at the Jumbo Hotel Chisinau and we ensure that our guests receive the very best of service with attention to detail Our entire Jumbo Hotel Chisinau Family is so grateful for your feedback and we look forward to your return in the near future. Kind Regards!

2/10 Terrible

Kevin, spital

Disliked: Staff & service
Dont book here
Having had confirmation of booking and ariving at the hotel at 10pm at night to be told, no room available. They told me its okay we have put you in a similar hotel, it wasnt. There is a statement on Hotels.com site "Your booking is guarenteed" no it wasn't

2/10 Terrible

Kevin, Spital

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very very disappointed; Dont book a room here!
Very very disappointed; HOTELS.COM website states: As a valued customer, we want to make sure you have all the information you’ll need for your stay – all in one place. Your booking is guaranteed and you will pay at the hotel in their local currency. I specifically wanted to stay in this hotel due to the location and amenities. On arrival at the hotel at 22:00, to be informed that the hotel was full, I was informed that I would be put up in a similar hotel and not be charged any more than the agreed rate. I had a taxi provided to an alternative hotel which was NOT comparable to the location or amenities available. This ruined the trip for me and I wont book here again and question the statements on HOTELS.COM website: Dont book a room here!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't complian
I stayed in Junior suite, so I can't claim my room was representative. But the hotel was ok, the staff did try its best (didn't always work out but it was not a Four Seasons either). The location was ok, across the park with main facilities in a walking distance, The taxi to the center cost €2-3. The breakfast was decent.
Response from Genaral Manager on 29 May 2016
Dear Guest, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

6/10 Okay

Darren, England, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good quality, but a bit characterless
Good Hotel, the only problem is it is a little way out from the centre of town, but taxis are plentiful and cheap so not too much of a problem
Response from Genaral Manager on 29 May 2016
Dear Darren, Thank you so much for taking the time to share your review on Expedia. We are absolutely delighted that you thoroughly enjoyed your stay and our services and facilities exceeded your expectations. We are very proud of our team here at the Jumbo Hotel Chisinau and we ensure that our guests receive the very best of service with attention to detail Our entire Jumbo Hotel Chisinau Family is so grateful for your feedback and we look forward to your return in the near future. Kind Regards!

8/10 Good

Bergur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Hotel mit gutem Preis/Leistungsverhältnis in guter Lage. Die Zimmer sind sauber, großzügig und sinnvoll möbliert. Die Küche ist gut, das Frühstück ein wenig einseitig und leider für den Drink vorm Schlafengehen fehlt die Hotelbar. Für mich wirklich störend war, im Zimmer habe ich kein Fenster zum Öffnen gefunden. Insgesamt kann man das Hotel empfehlen, besonders auch wegen des freundlichen Personals.
Stayed 2 nights in Dec 2018

8/10 Good

Giovanni, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nel centro della città, curato, pulito e gradevole.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Svært god service, men lyver om egne fasiliteter
Jeg ble møtt i resepsjonen med veldig god service. Da jeg hadde blitt frastjålet min iPhone dagen før, og ikke hadde med Mac på reisen, var jeg helt avhengig av å låne en en datamaskin eller og mobil i resepsjonen. Den kvinnelige resepsjonisten lot meg låne hennes mobil og resepsjonens PC for eget bruk. Med unntak av to flyvertinner så jeg ingen andre gjester ved hotellet. Hotellrommet mitt var ekstremt lite. Standarden på hotellet generelt var helt ok, og passer til beskrivelsen av et trestjerners hotell. Beliggenheten var ikke den beste. Det tok minst 30 minutter å gå til sentrum av Kisjinov. For øvrig vil jeg nevne at hotellet lyver om sine fasiliteter. Det står blant annet at det er skimuligheter utenfor hotellet. Hotellet lå i en traffikert gate i Kisjinov i Moldova, så langt unna langrenn eller alpin du kan komme på denne jord. Og jeg var der i februar, som i Europa er midt i skisesongen. Dessuten skryter hotellet på seg flere nattklubber. Dette så ikke jeg noe som helst til.
Stayed 1 night in Feb 2018

8/10 Good

merjap, oulu

Liked: Cleanliness, staff & service, property conditions & facilities
Edullinen laatuhotelli
Viihtyisä hotelli, palvelualtis henkilöstö ja hyvä sijainti - pienellä rahalla. Puoluhoidolla oiva paketti. Näin keväällä (ulkona +24) ok, mutta onkohan kesähelteellä turhan kuuma?
Stayed 4 nights in Apr 2018

8/10 Good

Vitali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from General Manager on 28 Nov 2017
Dear Vitalii, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

10/10 Excellent

kees, holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel between AirPort and Chisinau cente
The staff is very correct. Check in was OK and the service during dinner and breakfast was very helpfull. Breakfast was very complete and good coffee. One of the members of our group has visited a lot of hotels in Russia, Ukraine and Baltic States but never had a hotel like this. The rooms are from different sizes so when you go with a group not everyone will have the same size of room. Part of the hotel has rumour of the trafiic outside because the hotel is situated on a busy road. So it is not always possible to sleep with open window. The airco in our room was very good and the bathroom was clean and modern. They cleaned the room every day and every time clean towels. When you order a taxi they order one in a short time and you can arrange a fixed price f.i. if you want to go to the Airport. It is not a very cheap hotel but its price worth. And you want to run or have a walk: a great park on the other side of the road.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spitze
Meine freundinn und ich waren begeistert von diesem hotel. ein spezielen dank an die damen der reception einfach erstklassig freundlich und immer hilfsbereit danke wir werden immer dieses hotel bevorzugen mit freundlichen grüssen. liuba rafet

8/10 Good

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Aug 2017
Dear Cemil, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

4/10 Poor

UNSAL

Disliked: Property conditions & facilities, room comfort
Response from General Manager on 8 Aug 2017
Dear Unsal, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Response from General Manager on 8 Aug 2017
Dear Yahya, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

10/10 Excellent

Jani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hinta-laatusuhde
Hinta-laatusuhteeltaan hyvä hotelli. Erinomainen aamiainen. Lähellä iso ostoskeskus ja hyvä ruokapaikka Taxi Blues Cafe.
Response from General Manager on 8 Aug 2017
Dear Jani, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Aug 2017
Dear Naotsugu, Thank you for your generous and kind comments. We are very pleased to know you enjoyed your stay, amenities on offer. At Jumbo Hotel, it is our constant endeavour to meet guest satisfaction, we are happy to know we met your expectations on this occasion. Thank you once again and we look forward to the opportunity to welcome you back soon. Kind regards, Maxim Duvidovici, General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Dear Guest Thank you for your excellent review! We would like to thank you for choosing hotel Jumbo for your recent visit to Chisinau and we are very delighted to hear that you truly enjoyed your stay with us! Thanks and look forward to welcome you back very soon! Kindest Regards!

6/10 Okay

Tom

Liked: Room comfort
Disliked: Cleanliness
Dear Tom, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

8/10 Good

Kuni, 東京

Liked: Staff & service
優しい応対
スタッフは懇切丁寧です 駅へは坂道で意外とかかりますが、コスパを考えたら御の字かと。 部屋は広めでしたが、少し殺風景かも。 お湯の出具合は部屋や時間帯による、、ようでした。ツマミの調節が慣れるまで時間かかります。日本人とわかると日本語の挨拶をしてくれるスタッフもいます
Response from General Manager on 29 May 2016
Dear Kuni, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima posizione. Molto pulito. Colazione varia. Lo consiglio.
Response from General Manager on 29 May 2016
Dear Guest, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!

6/10 Okay

Carlo g.

Liked: Cleanliness, room comfort
Dear Carlo, Thank you for taking the time to share your comments on this website following your recent stay with us at Jumbo Hotel Chisinau. We are thrilled to read that your experience with us was so wonderful and I am proud to learn that all our team members were helpful and friendly! Thank you once again for sharing such positive feedback with us. We certainly look forward to welcome you back in not too distant future. Kind Regards!