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Reviews of Motel 6 Chino, CA - Los Angeles Area

2 out of 5
Motel 6 Chino, CA - Los Angeles Area
12266 Central Avenue, Chino, CA

Reviews

6.4
Rating 10 - Excellent. 292 out of 1008 reviews" "
Rating 8 - Good. 186 out of 1008 reviews" "
Rating 6 - Okay. 140 out of 1008 reviews" "
Rating 4 - Poor. 123 out of 1008 reviews" "
Rating 2 - Terrible. 267 out of 1008 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Raquel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms , green pool, drug addicts around, roaches, loud dogs , staff didn’t clean or answer .. smell like animal feces
Stayed 4 nights in May 2024

4/10 Poor

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Not much
Stayed 1 night in May 2024

10/10 Excellent

Yuriy, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at check in. We arrived late and not any problems with check in. The room is clean.
Stayed 1 night in May 2024

6/10 Okay

Amara

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 23 May 2024
Hi Amara,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Joe,Thank you for the amazing rating!! Maz K.#Team6

2/10 Terrible

Peter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employee at the check in counter was friendly and great. But thats about it. The first room was dirty and smelled like cigarettes. The second room we moved to smelled musky and was dirty. Floor was dirty, found pubic hair on the bed as well as some sort of small fruit fly looking thing. Weird random red paint on the wall, curtains were damaged. Not worth staying here.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Peter,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 21 May 2024
Hi Drew,Thank you for the amazing review!Maz K.#Team6

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 21 May 2024
Hi Drew,Thank you for the amazing review!Maz K.#Team6

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 May 2024
Hi Drew,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Yesenia

Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 17 May 2024
Hi Yesenia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1)Room - When we walked it the room was super small, we barely fit. When we tried using the sink the water started licking a lot from underneath. There was not hand soap or shampoo left for us to use. (I have stayed at other Motel 6 and they have always provided shampoos and hand soap). We waited for room service to knock on our door or at least see someone to help us while cleaning the other rooms but never saw anyone. Outside - There was dog poop and trash all over. They never emptied the trash cans over the weekend. Someone started cutting the grass super early on Saturday. THIS HAS BEEN THE WORST EXPERIENCE EVER.!!!
Stayed 3 nights in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Ashley

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Would stay here again very friendly staff and quiet
Stayed 3 nights in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Alessandra

Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in May 2024
Response from Brand Experience Team on 6 May 2024
Hi Joe,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Clean room. Good bed and TV.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Cristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was gross. Sheets dirty and torn. Shower, floor, vanity, night stand and dresser extremely filthy and a lamp bulb was out which made the room dark because it was in a main point of the room.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Elizabeth

Travelled with pets
Disliked: Cleanliness
Smelly and musty
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 17 May 2024
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very friendly & helpful.
Stayed 2 nights in Apr 2024

2/10 Terrible

Maritsa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got there the staff were okay. When we went in the room it was dirty, it looked like they didn’t sweat, there was no microwave, nor pool, it was review that it was clean and a nice spot to stay and a pool. The first night there was people staying in there van next to our car and they were arguing the whole night. And then the past nights we stayed there as well.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Maritsa,Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Derryck

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was dog hair cat hair and other people's hair all over my room. The area where the t v is had ketchup stains on the counter that I had to clean off myself. The shower was dirty. The toilet had dirt on the seat. The sink was broken. I had to clean white stuff off the counter in the bathroom. The sheets looked like someone had slept in them before I did. the cops were there looking for somebody when I checked in. The window in my room would not fully shut. Overall this was the nastiest and worst motel six i've ever seen. I've stayed at Motel 6 properties from here all the way to Washington DC. And this one was by far the most unsanitary motel6 I've ever seen.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Derryck, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Vanessa

Stayed 7 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Amenities
Has a refrigerator my stay was good, but pool was always close besides that very calm
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Vanessa, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Nancy Y. on 3 May 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Nancy Y. on 3 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people loitering everywhere when I went to get my room assignment since it wasn’t ready when I went to check in. There were 6 cop cars in the driveway and I didn’t feel safe staying there. The front desk was empty for 20 minutes and then when the lady finally came back I said I didn’t feel safe and wanted a refund she said nope it’s after 6pm and that’s when your stay starts, no refund. I never signed anything or received a key. Don’t waste your money here.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jessica,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

10/10 Excellent

Joe

Stayed 3 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Carmen, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this motel while at Winternationals, Pomona Rceway as it was a short drive away. It was just somewhere to sleep and shower. The motel was what we expected basic and clean. Having laundry facilities was also a bonus for us. There are shops and restaurants next to it. Highly recommend the Chinese, you can eat in or takeaway and portions are huge and very reasonably priced.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Elaine, Thanks for your review, we really appreciate the support.Natalie #Team6

2/10 Terrible

Kayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged us an extra $200 saying we needed to call and let them know we’d be there 24 hours in advance. I reserved the room over two months ago so why would I need to call and make sure they would know I’m still coming.. not to mention the popcorn in the bed, hair on the floor, vomit on the floor, a dirty condom in the bathtub. When I asked to speak to a manager I was told “she won’t be here until Monday but she won’t do anything for you either” when we asked for a new room she told one of the cleaning ladies to go and check if our room was actually dirty because she thought we were lying. Terrible experience. Will never stay at this location again.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Kayla,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of services issues very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

8/10 Good

Jessica

Stayed 1 night in Mar 2024

4/10 Poor

Steve

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I liked that it is pet friendly(have 2 cats) Bad parts were no frig in room, electric outlets were few and not working(bathroom sink) cracked shower head. Reported issues,but nothing done.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Aman

Good service
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Carmen, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Rodrigo

Stayed 1 night in Mar 2024

2/10 Terrible

Branden

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
There were stains on the sheets, hair and dust in the lights and walls and bed side table.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Branden,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is allways clean and front dest is supper nice to there guests.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Anita,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Lizett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. The toilet was stained and there was hair all over the toilet . There was no toilet paper. And we never got our room serviced or cleaned the entire weekend we were there. I had reserved the whole weekend , had I have known how filthy this place was I would of never booked. After we complained all they did was transfer us to a different room which was also dirty. Expedia couldn’t help us cause the hotel didn’t do transfers . I didn’t even want my money back. All I wanted was a transfer to a different city or the room to be cleaned. But none of that was an option apparently. A refund was an option but it would take 7 to 10 business to receive/ and I don’t have the money to spend on a different hotel nor wait for a refund. So I had no choice but to stay there. Never again . I hope this saves someone the headache
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Lizett, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty and so was the property
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Andrew, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Kathy,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Ron,Thank you for the excellent rating!! Maz K.#Team6

2/10 Terrible

Elijah

Travelled with family
Disliked: Cleanliness, staff & service, amenities
There was a homeless person living in my room. Had to wait until they could book me another room. Originally booked a single Queen but because of the situation they booked me a room with double beds. Very uncomfortable and shady stay
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Elijah,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Carolyn

Business traveller
NO HEAT, AND NO OTHER ROOM AND NO DISCOUNT
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Carolyn, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

6/10 Okay

Antwanette

Liked: Cleanliness, staff & service
Staff was nice.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Antwanette, Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Natalie#Team6

10/10 Excellent

Aisha

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The manager adalid is amazing and runs a safe and quiet motel I love all the staff and the house keepers the rooms are very clean Thanks to housekeeper wene shes amazing very sweet and a hard worker -Aisha Roberts
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Aisha,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Rudy B.

Travelled with partner
Liked: Cleanliness
Door insulation sealer allowed wind to blow thru all nite
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Rudy,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6