Exterior

Reviews of Best Western Canyon De Chelly Inn

2.5 out of 5
Best Western Canyon De Chelly Inn
100 Main Street, Chinle, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 358 out of 1001 reviews" "
Rating 8 - Good. 415 out of 1001 reviews" "
Rating 6 - Okay. 176 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were here during spring break and it was not very busy. Checking in was easy. The room was adequate and met our needs. You are in Navajo Nation so be prepared for that. Stray dogs in parking lot begged for food but would keep their distance and were not threatening. Never had a problem while on the property. Options are pretty limited here but this stay turned out fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried about safety around the area because of break-ins reported near Canyon de Chelly. But we had no problems at all. We had to check out in the morning and leave our valuables in the car while doing a tour of the canyon and it worked out fine. The parking area is well lit and there was even a police officer driving around. There was a stain on one of the sheets which was a bit of a turn off, but everything seemed clean. It worked out well for what we needed. There was hot water, coffee, and snacks in the lobby. The nearby restaurant was actually wonderful!
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool. Sauna was shut off.
Stayed 1 night in Mar 2024

4/10 Poor

Todd

Disliked: Property conditions & facilities
Middle of nowhere, only stayed there because of limited accommodation's in the region.
Stayed 1 night in Mar 2024
Response from Julia on 8 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Emi

Stayed 1 night in Jan 2024

10/10 Excellent

Antony

Travelled with family
Very nice reception staff
Stayed 1 night in Nov 2023

10/10 Excellent

Anju

Stayed 1 night in Oct 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant attached to property.
Stayed 1 night in Oct 2023

6/10 Okay

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check-in to check-out the staff was so helpful and friendly. The room was spacious and beds comfortable. I needed to cancel one night of my stay and they accommodated the change in my reservation even though it was last minute, without any extra charges.
Stayed 3 nights in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Didn't like the scheduled parking lot work on a period of time special events going on in town canyon de chelly race, closing parking space across the front of the rooms.
Stayed 3 nights in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your business.

10/10 Excellent

sandra

Travelled with family, Travelled with pets
Friendly staff. Comfortable beds and clean rooms
Stayed 3 nights in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your business

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The whole stay was excellent. Staff was very friendly and prompt. I would stay there again.
Stayed 1 night in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We apprecaite your feedback.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older hotel, but seems to be clean and well maintained. Check in staff was friendly and offered us cookies and popcorn. There arent many lodging options in Chinle, but this one was a good stay for the price.
Stayed 1 night in Oct 2023
Response from ana on 21 Oct 2023
Thank you for staying with us. We appreciate your business

6/10 Okay

Darlene, Bloomington

Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view
Stayed 1 night in Sep 2023
Response from Julia on 13 Oct 2023
Joann, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Stanislaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the area near the hotel. I was asked for money at the gas station and you have to prepay for gas (not a good sign in my opinion).
Stayed 1 night in Sep 2023
Response from Julia on 13 Oct 2023
Stanislaw, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large comfortable rooms. On property restaurant.
Stayed 1 night in Sep 2023
Response from Julia on 13 Oct 2023
Douglas, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was ok, but nothing special. Having the Junction restaurant on the property was convenient. Convenient to Canyon de Chelly.
Stayed 1 night in Sep 2023
Response from Julia on 13 Oct 2023
Lynn, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
It was a very nice room, very comfortable and quiet.
Stayed 3 nights in Sep 2023
Response from Julia on 13 Oct 2023
Marilyn, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Julia on 13 Oct 2023
Ray, Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Sharon

Stayed 1 night in Sep 2023
Response from Julia on 13 Oct 2023
Sharon, Thank you for staying with us. We appreciate your feedback.

8/10 Good

JoAnn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay and it was clean. Needs some updating but overall fine.
Stayed 2 nights in Sep 2023
Response from Julia on 15 Sept 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stay for Canyon de Chelly
Stayed 2 nights in Sep 2023
Response from Julia on 15 Sept 2023
Thank you for staying with us . We appreciate your feedback

2/10 Terrible

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
The whole night I kept hear loud trucks running up and down the road. When I say loud it sound like I was at a monster jam. After a 8 hour drive I wanted sleep. That did not happen. It was not once I heard this vehicle going back and forth all night. I don’t know if they were racing. I do understand the freeway is near by. That was no problem. I stayed there to see how it was so I could bring my boys back. I think I’ll look for something else.
Stayed 1 night in Sep 2023
Response from Julia on 6 Sept 2023
Thank you for staying with us. We appreciate your feedback. We are located on Indian route 7 we're not near a freeway.

10/10 Excellent

Bernice

The place was cleaned.
Stayed 4 nights in Aug 2023
Response from Julia on 6 Sept 2023
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Julia on 6 Sept 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Randi

Stayed 1 night in Aug 2023
Response from Julia on 13 Oct 2023
Randi, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from ana on 5 Aug 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nellyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
This is an older hotel but has had fairly recent upgrades. The Junction Restaurant is right next door and the food and service there is great. The hotel room was spacious and clean and the staff was amazing. Would definitely stay there again.
Stayed 1 night in Jul 2023
Response from ana on 24 Jul 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Julia on 22 Aug 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Ron

Stayed 1 night in Jul 2023
Response from Julia on 22 Aug 2023
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Tommy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Homeless People, Low Water Pressure, & No Pool...
There was minimal water pressure in the shower and there was a homeless man who stood near our room for much of our fist night's stay. The pool was not available as well. We could have used the pool, it was over 100 degrees...
Stayed 2 nights in Jul 2023
Response from ana on 19 Jul 2023
We're sorry you were unhappy and apologize for inconveniences.

10/10 Excellent

Pauletta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ana on 19 Jul 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ana on 19 Jul 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Clarissa

Stayed 1 night in Jun 2023
Response from ana on 19 Jul 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Jun 2023
Response from ana on 24 Jun 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023

8/10 Good

Phillip, West Jordan

Travelled with partner
Liked: Cleanliness, staff & service
The BW at De Chelly is a basic BW motel. Amenities include a microwave and frig. Frig did not have a freezer which would have been very useful for refreezing the gel pack of our cooler. The bed was comfortable and the pillows of the soft type. The air conditioning was of the type built into the wall. This type of air conditioning pours out the coldest air possible until the room is cooled (as opposed to gently cooling the room). I paid $130 for room with two queen beds. In Chenle, AZ there aren't a lot of choices. Overall, I was satisfied with what I got for what I paid, but am always hoping to find a gem, but this was not it.
Stayed 2 nights in Jun 2023
Response from ana on 24 Jun 2023
Thank you for staying wth us. We appreciate your feedback.

10/10 Excellent

Anjit

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated with all the basic needs in the middle of nowhere.
Stayed 1 night in Jun 2023
Response from ana on 24 Jun 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ana on 6 Jun 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't stay much on dite was out doing other things.
Stayed 2 nights in May 2023
Response from ana on 6 Jun 2023
Thank for staying with us. We appreciate your feedback.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, great beds
Stayed 1 night in May 2023
Response from ana on 6 Jun 2023
Thank you for staying with us. We appreciate your feeback.

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in May 2023
Response from ana on 12 May 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
On site dining was convenient.
Stayed 1 night in Apr 2023
Response from ana on 12 May 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chinle
Pool closed no WiFi. Only good thing was adjacent restaurant Junction Cafe which was packed with locals as well as tourists and quite good!
Stayed 1 night in Apr 2023
Response from ana on 12 May 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent lodging before heading to Canyon De Chelly.
Nice staff and the breakfast option was nice. The inn felt dated. The shower never got hot enough and one lamp didn't work. Not enough to ruin a night. Glad that rooms were available at a good price
Stayed 1 night in Apr 2023
Response from ana on 12 May 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Wade, Sun City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location-Juntion resturant was Great!
Stayed 2 nights in Apr 2023
Response from ana on 12 May 2023
Thank you for staying with us. We appreciate your feedback.