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Reviews of Residence Inn Springfield Chicopee

3 out of 5
Residence Inn Springfield Chicopee
500 Memorial Drive, Chicopee, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 230 out of 316 reviews" "
Rating 8 - Good. 65 out of 316 reviews" "
Rating 6 - Okay. 12 out of 316 reviews" "
Rating 4 - Poor. 7 out of 316 reviews" "
Rating 2 - Terrible. 2 out of 316 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay
Stayed 1 night in Apr 2024
Response from Residence Inn on 24 Apr 2024
I a so happy you enjoyed your stay. Please come visit the next time you are in the area.

2/10 Terrible

Bob

Travelled with pets
Liked: Property conditions & facilities
Pet fee is outrageous! Two people stay for $179 & an 8 lb. dog is $150! What’s up with that? You lost a family’s business with that decision.
Stayed 1 night in Feb 2024
Response from Residence Inn on 29 Feb 2024
Bob:I am sorry that you are unhappy with the pet fee. We are a pet friendly hotel and have been since we opened 11 years ago and have been charging the same fee. We use that fee to deep clean clean the room including the carpet, furniture, air filters and all soft goods for the next guest. (who may be allergic) Since our rooms are all suites, the rooms are bigger and take more time to clean.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ace at front desk made our stay - just fabulous
The young lady Ace at the front desk was absolutely outstanding. Her customer service skills went above and beyond in every capacity. She is an asset to Mariott. The rooms were immaculate and so spacious. We were thrilled with our stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gerhard

Liked: Staff & service, property conditions & facilities
Staff very friendly and responsive. Easy location
Stayed 14 nights in Nov 2023

10/10 Excellent

Nina

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was wonderful!
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room with a full kitchen! Easy check in
Stayed 1 night in Oct 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
I'll stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Bryan W

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven, Pittsburgh

Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alan, Las Cruces

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the center of everything we did. Short drive out and back. Used the exercise rm and pool. Breakfast was a great way to begin our day. Easy in and out of parking. We came and left early and late. Room was comfortable and clean. Trash from previous tenant was still under sink. Room just needed a touch up. We stayed 7 days and had everything we needed. Coffee all hours, Great dinning choices close by, Walmart across the street. Would definitely come here again and probably will in the next few years. Great and friendly people make for unbeatable atmosphere.
Stayed 7 nights in Sep 2023

10/10 Excellent

Meredith

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Katore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Overall nice stay. The location is great due to there being several restaurants and stores like Walmart and Aldi that are literally walking distance. They have free breakfast and I loved their breakfast set up, everything individually wrapped as far as food goes. The only thing I wish they had is bedside charging ports. Most hotels have them as either part of alarm clock or in the bedside lighting. Other than that, great place to stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Adrienne

Stayed 1 night in Sep 2023

10/10 Excellent

Tandy

Stayed 1 night in Sep 2023

10/10 Excellent

Matthew, Albany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, staff was very helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean & breakfast options all great! We will be back next year!😃
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023

6/10 Okay

Adam, Scarsdale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was friendly and helpful!
Stayed 1 night in Jul 2023

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Very private and quiet . have all you need for a long state.
Stayed 7 nights in Jun 2023

10/10 Excellent

Edith

Stayed 2 nights in May 2023

10/10 Excellent

Stephanie, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy off the highway. Lots of food options around and some stores for shopping
Stayed 3 nights in May 2023

4/10 Poor

norman

Very poor location! Front desk personnel did not give correct directions from the Interstate off ramp- took over 40 minutes to back track.to hotel. Front Desk did not have local map/resturants, etc. outside parking door entrance to room not working- had to use front entrance.
Stayed 1 night in May 2023

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service
Great hotel! Clean and updated!
Stayed 1 night in May 2023

10/10 Excellent

Kathleen, Somerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved this at the last minute due to an emergency and couldn't have been more satisfied (caveat--due to the last minute reservation, we didn't have to pay the full price). It was luxurious, and walkable to the wonderful Indian restaurant (Priya). The room came with a full kitchen (which we didn't need) but we were able to store our groceries in the large refrigerator. Breakfast was great. Best of all, the room was very quiet and we had a good night's sleep.
Stayed 1 night in Apr 2023

8/10 Good

Dwain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jefferey

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Sarah

Stayed 5 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was terrific
Stayed 1 night in Oct 2022

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice :)
Stayed 1 night in Sep 2022

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2022

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful
Staff was excellent, we had an issue with our reservation and they handled it very well.
Stayed 1 night in Sep 2022

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Gina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing area so much around you to do!
Stayed 2 nights in Aug 2022

10/10 Excellent

Diane

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very friendly and helpful staff. There’s a nice courtyard for sitting but the fire pit was closed for some reason. There are two charging stations for Teslas and they were closed, too; there is no charging station for other e-vehicles or hybrids (like mine). Large strip mall right across the street and a few stores on adjacent lots. Tough to walk, as you have to cross a main thoroughfare, but it can be done. Our suite was clean, quiet, and more than enough room for three people and a small dog. Pet-friendly, REALLY, as our dog could come with us to the pool, courtyard and breakfast seating area (not the buffet). Would definitely stay again.
Stayed 2 nights in Aug 2022

10/10 Excellent

lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely suite
Stayed 3 nights in Aug 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and nice, with a kitchen (plus dishes), a fold out couch, and large desk. Unfortunately they told us that the additional pullout bed that was promised in the room description on the website was not available when we arrived because other guests had taken them. So don't count on having a pullout even if it says you will have one in your reservation.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get-Away Gem
Just a one night get-away from the house that was a lot closer to our friends and a movie premiere. Pleasent staff, clean room and comfortable room.
Stayed 1 night in Jun 2022
Response from Management team on 14 Jun 2022
Thank you for staying with the Residence Inn. We are happy that you enjoyed your stay while on your short getaway!

10/10 Excellent

Kathy

Stayed 1 night in Jun 2022

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Management team on 7 Jun 2022
Thank you for staying with the Residence Inn Chicopee!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant experience
Stayed 1 night in May 2022
Response from Management team on 7 Jun 2022
Thank you for your feedback, we are so happy you had a pleasant experience with us!

8/10 Good

Michael

Stayed 1 night in Mar 2022
Response from Management team on 7 Jun 2022
Thank you for staying with choosing the Residence Inn Chicopee!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Really comfortable stay. Was a lil surprised I couldn't adjust the AC to below 68 degrees.
Stayed 1 night in Apr 2022

10/10 Excellent

Gandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Friends service and very clean.
Stayed 1 night in Feb 2022