Property amenity

Reviews of Renaissance Chicago North Shore Hotel

4 out of 5
Renaissance Chicago North Shore Hotel
933 Skokie Blvd, Northbrook, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 520 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities
Showrr cold. Bed hard.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear David, Thank you for being our guest and sharing your thoughts on how we can improve. I am sorry to see that you found your bed uncomfortable and the shower temperature lacking. Your comments are valuable and help us to monitor the guest experience. We hope to host you again in the future for a better stay. Sincerely, Stephen Barr, GM

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We stay on average once a month. It's our go to hotel. Hallway carpeting can be updated. It's a great place and staff is always very inviting and pleasant.
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear mary, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Your feedback, including recommendations for improvements, allows us to serve our guests better. Thank you for being a return guest, and we look forward to seeing you again soon. Best, Stephen Barr, GM

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was incredible. Staff at the restaurant was super friendly and helpful
Stayed 1 night in Apr 2024
Response from GM on 20 Apr 2024
Dear Cristina, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Stephen Barr, GM

10/10 Excellent

Krystofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Krystofer, We sincerely appreciate you taking a moment to review our hotel. It brings us immense joy to know that you had a delightful stay with us, and we eagerly look forward to having you back soon. Thank you! Best, Stephen Barr, GM

6/10 Okay

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear mary, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Stephen Barr, GM

10/10 Excellent

David, Alvarado

Fabulous stay
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar 2024
Dear David, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Stephen Barr, GM

10/10 Excellent

Kaharri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Renaissance Chicago North Shore Hotel Team on 19 Mar 2024
Kaharri,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you enjoyed your stay overall. We appreciate your business and hope to have the opportunity to welcome you back in the future!

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice and the bed very comfortable, but the noise was unbearable. There was an adjoining room and you could hear the occupants' conversations. The doors slam shut loudly. I could hear people in the hall talking all night, and there was stomping from the room above me. I can't quite blame the hotel for these things, as it was otherwise very nice and clean, but I wish it was better soundproofed. I barely slept all night!
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear Emily, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr GM

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were friendly and accomodating whenever we asked for things or had questions.
Stayed 3 nights in Mar 2024
Response from GM on 17 Mar 2024
Dear Courtney, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Stephen Barr GM

10/10 Excellent

Chrysanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! The staff were friendly and efficient. The room was spotless and I had no issues during my stay!
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Dear Chrysanta, Our staff prioritizes sincere hospitality; I’m glad you enjoyed our friendly associates and crisp accommodations. Reflections like yours allow us to monitor our guest experience. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Stephen Barr, GM

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very polite and helpful, especially in the bar and food area. Rooms were newly renovated - very comfortable.
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Paula, We love receiving compliments, but it warms our hearts even more when you shower our staff with praise. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Stephen Barr, GM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from ko on 10 Mar 2024
Thank you for taking the time to fill out the survey . We are glad you enjoyed your stay.

4/10 Poor

Cindy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty and loud. Felt like there was no privacy! I could hear everyone on the hallways
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Cindy, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr, GM

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. This was my second time staying at this hotel location. Very close to the botanic garden. Lots of great food options near by. The hotel is very clean, and quiet. The staff is very nice and accommodating. Will definitely come back.
Stayed 2 nights in Feb 2024
Response from Renaissance Chicago North Shore Hotel Team on 21 Feb 2024
Aleksandra,Thank you for taking the time to provide your feedback regarding your most recent stay and continuing to stay with us when you're in the area. We are glad to here you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 Excellent

Joan

Stayed 3 nights in Feb 2024
Response from Renaissance Chicago North Shore Hotel Team on 27 Mar 2024
Joan,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found your stay to be a 5 out of 5. We hope to have the opportunity to welcome you back again in the future!

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bougie hotel with a great price. Most definitely recommend.
Stayed 3 nights in Feb 2024
Response from GM on 11 Feb 2024
Dear carlos, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Stephen Barr GM

10/10 Excellent

Jovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and really comfortable
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Dear Jovani, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable and our atmosphere peaceful. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Stephen Barr, GM

10/10 Excellent

Tianhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from GM on 5 Feb 2024
Dear Tianhua, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Stephen Barr, GM

10/10 Excellent

Cariza Zimena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our best stay
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Cariza Zimena, We look forward to your return! Thank you for your business and your five-star review. Please come back sooner rather than later. Best, Stephen Barr, GM

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Kenneth, Reviews just don't get any better than "perfect"! Thank you so much for your support of our Renaissance Hotel and your glowing comments. We loved having you as our guest, and we can't wait to welcome you back! Best, Stephen Barr, GM

10/10 Excellent

Nazeray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Renaissance was great. The hotel was clean and the bed was comfortable. From the moment we arrived the staff were kind and helpful. Parking was free which is good for Chicago area and there were plenty of spaces. If you're looking for a bite to eat it's connected to the best steak house Ruth Chris.
Stayed 2 nights in Dec 2023
Response from GM on 26 Jan 2024
Dear Nazeray, Thank you very much for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed your accommodations, our location, and most importantly, our staff's service. I will be sharing your kind words with our team, as they take great pride in ensuring that our guests have a memorable and comfortable stay. We would be thrilled to welcome you back soon, so please do not hesitate to visit us again. Best, Stephen Barr, GM

8/10 Good

Greg D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on 30 Jan 2024
Greg D,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your business and hope to welcome you back in the future!

8/10 Good

B

Liked: Staff & service, room comfort
The accoutrements are rather strange.
Very good location for our visit to Northbrook. Decent price point reflective of the wear on the rooms. The heating unit was extremely loud on the subzero night, but the bed was comfortable. Televisions are large, but the quality of the picture is not great. And the shower in the standard room was built for children and small adults.
This is the good bit.
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear B, It is lovely to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, I want to thank you so much for choosing our hotel, and please come see us again in the future. Best, Stephen Barr, GM

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on 30 Jan 2024
Marian,Thank you for recently choosing to stay with us and for sharing your rating. We appreciate your business and hope to welcome you back the next time your travels bring you to the Chicago North Shore Area!

10/10 Excellent

mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 30 Jan 2024
Mario,Thank you for taking the time to share your feedback regarding your recent experience. We are glad to hear you enjoyed your stay with us. We appreciate your busienss and hope to welcome you back in the future!

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Dominik,Thank you for staying with us and for providing your feedback. We are glad to hear your stay was a 10 out of 10 and hope to serve you again!

10/10 Excellent

Alae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Alea,Thank you for taking the time to share your feedback and for staying with us during your travels to the area. We are glad you were satisfied with your experience and hope to serve you again in the future!

8/10 Good

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great i just wish our room had a microwave. The elevators could use some work though… the wood was chipped and didn’t feel very smooth ascending up and down. Staff was very helpful and nice. The home alone house was a nice and unique attraction nearby. Grocery store and nice food options nearby as well.
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Jake,Thak you for taking the time to share your feedback regarding your experience. For future reference, we happily provide microwaves upon request. We appreciate your business and hope to serve you again in the future!

2/10 Terrible

Brandon

Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Brandon,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize did not meet your and our expectations during your recent stay. We appreciate your business and hope to serve you again to ensure your next stay is a more enjoyable one.

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Hotel was in a great location! Staff was very nice, and helpful. Will come back for sure!
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Aleksandra,Thank your for staying with us and for taking the time to share your feedback. We appreciate your business and hope to welcome you back the next time you're in the area!

10/10 Excellent

HERB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORTH IT
Went to eat at ChrisRuth and reserve my room there beautiful love it food was also amazing there for new years eve
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Herb,We are glad to hear you enjoyed your stay with us and your dining experience at Ruth's Chris. We hope to have the opportunity to welcome you back in the future!

6/10 Okay

Mercedez

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel staff was unsure about the breakfast credit we paid for in advance. She never followed back up. Breakfast for $20.00 a person with minimum eating option. Breakfast checkout was horrible and the gentleman working the counter was very judgmental. He assumed we couldn't pay for 2 additional Breakfasts but that totally wasn't the case. Will not be revisiting.
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Mercedez,We appreciate you choosing to stay with us during your travels to Chicago's North Shore. Our apologies for the confusion regarding the breakfast. We appreciate your business and hope to serve you again in the future!

2/10 Terrible

Demetric

Stayed 1 night in Dec 2023
Response from GM on 3 Jan 2024
Dear Demetric, I'm sorry you were disappointed with your stay and felt the need to give us a low rating. Our goal is always to provide our guests with an exceptional experience, but we understand that we fell short in your case. We appreciate your feedback and hope you will give us another chance to exceed your expectations in the future. Thank you for choosing to stay with us. Sincerely, Stephen Barr, GM

10/10 Excellent

Danette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor, clean, comfy beds, decent water pressure.
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
Danette,We are glad to hear you enjoyed your stay with us! We hope to have the chance to welcome you back in the future!

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 8 Jan 2024
John,Thank you for taking the time to share your feedback regarding your stay. We appreciate your business and hope to serve you again in the future!

10/10 Excellent

Deisha

Stayed 2 nights in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 30 Jan 2024
Deisha,Thank you for taking the time to share your feedback. We are glad to hear you found your stay to be a 5 out of 5! We appreciate your business and hope to serve you again in the future!

10/10 Excellent

Ray

Stayed 2 nights in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 19 Dec 2023
Ray,Thank you for choosing to stay with us and for taking the time to share your rating! We are glad to hear that you found your experience to be a 10 out of 10. We appreciate your business and hope to serve you again in the future!

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fantastic never disappoints!
Stayed 3 nights in Dec 2023
Response from GM on 17 Dec 2023
Dear Sofia,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Stephen BarrGeneral Manager

10/10 Excellent

Víctor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 14 Dec 2023
Dear Victor,Thank you for choosing to stay with us during your recent trip to Chicago's North Shore. We are pleased to hear you enjoyed your stay overall and hope to have the opportunity to serve you again in the future!

10/10 Excellent

Alycia

Stayed 5 nights in Dec 2023
Response from Renaissance Chicago North Shore Hotel Team on 14 Dec 2023
Dear Alycia,Thank you for taking the time to provide your feedback. We are pleased to hear you found your experience to be a 10 out of 10! We appreciate your business and hope to welcome you back the next time your travels bring you to the area!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to say
Stayed 1 night in Dec 2023
Response from GM on 10 Dec 2023
Dear James,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Stephen BarrGeneral Manager

8/10 Good

Elizabeth, CHAPPAQUA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Renaissance Chicago North Shore Hotel Team on 14 Dec 2023
Elizabeth,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your business and hope to serve you again in the future!

2/10 Terrible

Consuelo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience….was stuck on a floor w teenage girls having a rertreat…it was extremely noisy well into the night…other customers were complaining as well…then they moved us to a higher floor and when we got into the elevator it dropped a floor and we got stuck for 5mins…! Then when i mentioned it to the front desk they said they KNEW the elevator was broken…and fave us a free breakfast! LMAO! What a joke!
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Consuelo, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Marriott hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide service on a high level. We hope you will come back for an improved experience on a future trip. Sincerely, Stephen Barr, General Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness and excellent customer service and want to commend Kathleen and Dani at the front desk. They were very helpful in recommending a taxi service to take me to the airport and arranging for it to pick me up at the exact time needed.
Stayed 3 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Jane,We are so glad you had an incredible stay with us here at the Renaissance Chicago North Shore! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Stephen BarrGeneral Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving week stay
Always my first choice of where to stay when visiting family in Chicago. From the friendly front desk (welcome after the long drive in) to the comfortable and clean rooms, to the nice breakfast, a stay never disappoints. Really like the new, remodeled rooms and architecture.
Stayed 4 nights in Nov 2023
Response from Renaissance Chicago North Shore Hotel Team on 1 Dec 2023
Donna,Thank you for taking the time to share your feedback regarding your most recent stay with us. We are very pleased to hear that you had a good experience. We look forward to welcoming you back again in the future!

2/10 Terrible

brad

Stayed 1 night in Nov 2023
Response from Renaissance Chicago North Shore Hotel Team on 18 Dec 2023
Brad,Thank you for choosing to stay with us and for providing your feedback. We are sorry your stay fell below meeting your and our expectations. We appreciate your business and hope to have the opportunity to ensure your next stay is a more enjoyable one. Happy Holidays!

10/10 Excellent

Edan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect and affordable definitely the best hotel I’ve been too so far. 18 check in and every service and people were excellent. Enjoyed it a lot and check in desk are amazing at their job
Stayed 2 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Edan,We are thrilled to hear that you had a first-rate experience at the Renaissance Chicago North Shore. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Stephen BarrGeneral Manager

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Claudia,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Stephen BarrGeneral Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Solid
Stayed 2 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Alexander,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Stephen BarrGeneral Manager

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kathleen on 18 Nov 2023
We are so excited that you enjoyed your stay at the Renaissance Chicago North Shore. Please come back again.