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Reviews of Lexington Inn & Suites NW Chicago Elgin

2.5 out of 5
Lexington Inn & Suites NW Chicago Elgin
1585 Dundee Avenue, Elgin, IL

Reviews

5.0
Rating 10 - Excellent. 33 out of 296 reviews" "
Rating 8 - Good. 47 out of 296 reviews" "
Rating 6 - Okay. 48 out of 296 reviews" "
Rating 4 - Poor. 68 out of 296 reviews" "
Rating 2 - Terrible. 100 out of 296 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Reagan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lock on door was broken but room was clean. Good for the price
Stayed 1 night in Apr 2024

4/10 Poor

Slimane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from manager on 7 Apr 2024
Thank you

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from manager on 16 May 2022
thank you

10/10 Excellent

Jamshid

Everything is OK
Stayed 1 night in Apr 2022
Response from manager on 11 Apr 2022
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

10/10 Excellent

Elijah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from manager on 21 Mar 2022
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

2/10 Terrible

Jade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt extremely uncomfortable the entire time I was in that building. Nothing was clean and it smelled like sweat and rubber, almost like a roller rink or a hockey rink. One of the rooms next to us had a sheet put under the door and it was like that the entire time we where there, the cleaning lady skipped over the room itself. They falsely advertised breakfast on their website, there is none. The room itself was disgusting. The bathroom didn't have any toilet paper in it other than the half roll that was left from the people before us. The water pipes where exposed in the bathroom and the soap in the shower and the sink where in crusted covered dispensers. The lamp shades in the room where all broken and the bed looked like the sheets hadn't been changed. We slept in the car and got a different room for the second night even though they wouldn't give me my money back. -10/10 do not stay here you will regret it and loose your money.
Stayed 2 nights in Mar 2022
Response from manager on 11 Mar 2022
Thank you

4/10 Poor

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing. I wasn’t expecting tons for the price but the room was bad. The drawers in the dresser were gross. The comforter was stained. The bench by the bed was stained. The whole room desperately needed painting. The grout in the tub was falling out. The weather strip on the mini fridge was falling off, you had to hold it up so you could shut the door. Also I thought it was extremely unsafe that the rear door to the hotel was unlocked. The card access was apparently broken. Oh yes, someone ran into the overhang outside of the office, and a large pillar was leaning, and the whole corner of the overhang was held up by two two by fours. They didn’t have the area blocked off. Oh yes, the pool was down, and there was no continental breakfast. I’m not sure what the $5 “resort” fee was for!
Stayed 1 night in Mar 2022
Response from manager on 7 Mar 2022
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

6/10 Okay

Abdul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A/c and or heater was not working good Shower was very slow Not very clean no service nasty place to stay here
Stayed 1 night in Feb 2022
Response from manager on 22 Feb 2022
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

4/10 Poor

Dylan

Disliked: Cleanliness, property conditions & facilities, room comfort
A Hotel You Want to Stay Far Far Away From
It was honestly disgusting. The sheets were dirty, honestly feared getting bed bugs. Then things were falling off the wall in the bathroom there was hair in the bathtub/shower. Paint was falling off the ceiling. The TV was mounted crooked. I honestly felt embarrassed bringing my wife there because it was in such a poor condition. Do yourself a favor and spend the 10 extra dollars and go somewhere else
Stayed 1 night in Feb 2022
Response from manager on 16 Feb 2022
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

2/10 Terrible

Robin

Disliked: Staff & service, property conditions & facilities, room comfort
IT WAS A DUMP
My stay sucked, first of all the place was a dump...and second the guy didnt understand me he was from India..I asked for a wash cloth and he never gave me any then I asked for another towel because the ones I had were nasty and stained so bad. The bed was horrible. One room had cable and the other had Hulu. I wanted a room with cable and the guy never helped me, he ignored my request. I will NEVER STAY THERE AGAIN EVER!!
Stayed 1 night in Jan 2022
Response from manager on 10 Feb 2022
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022
Response from manager on 20 Jan 2022
Thank you

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Rigo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains on the bed sheets, the bathtub had rust, there was a used bar of soap left behind. The bathroom had holes on the shower head and the clínex box on the wall. I talked to management about the issues and asked if we could get another room, he removed the used bar of soap and said there you can still use it, I mention to him that the bathtub had rust and it looked, he kept On telling me that it was ok after going back and forth he finally said ok you’ll get another room. My wife whose pregnant and I shouldn’t be dealing with a dirty room and still argue that it’s ok for the room to be in such conditions and wanting us to stay in a dirty room. I will never go back and don’t recommend it.
Stayed 1 night in Jan 2022
Response from manager on 8 Jan 2022
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from manager on 25 Dec 2021
Thank you for your feedback

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from manager on 25 Dec 2021
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

4/10 Poor

Orlando

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from manager on 16 Dec 2021
Thank you for your feedback. We will look into the challenges and improve upon our hotel service.

2/10 Terrible

Mohammad

Disliked: Staff & service
Stayed 1 night in Dec 2021

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, decent rates
Stayed 1 night in Nov 2021
Response from manager on 9 Nov 2021
thank you

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from Manager on 2 Nov 2021
Thank you for your feedback. Your feedback help us to serve you better during your next stay.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean spaces.
Stayed 1 night in Oct 2021
Response from manager on 29 Oct 2021
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

8/10 Good

Naomi L

Travelled with partner
Liked: Cleanliness, staff & service
It was clean and affordable
Stayed 1 night in Oct 2021
Response from manager on 28 Oct 2021
thank you

8/10 Good

Dillon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from manager on 18 Oct 2021
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

2/10 Terrible

Gera

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy hotel! Sticky carpets and stained bedding. Should be reported to the health department! Not even worth 1 star! Spend a little extra for a better hotel to not get ripped off! So so gross!!!
Stayed 1 night in Oct 2021
Response from Manager on 16 Oct 2021
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from manager on 11 Oct 2021
Thank you for your response.

4/10 Poor

Vicki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
before choosing a hotel, I specified I wanted breakfast to be included, the online site said breakfast included. When checking in I saw a sign behind the desk, " we're sorry we do not serve breakfast", Another sign said " ice machine broken", the sign was probably there quite awhile.
Stayed 3 nights in Sep 2021
Response from manager on 1 Oct 2021
Thank you for your response.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from manager on 23 Sept 2021
thank you

2/10 Terrible

Dakota

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap
Terrible. Bathroom in room disgusting, bed sheets had stains all over. Bed was broken. Water out of shower head had no pressure took 30 mins to shower to get all soap off.
Stayed 1 night in Sep 2021
Response from manager on 20 Sept 2021
thank you

4/10 Poor

Michelle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room itself was spacious. However the only reason we booked here is that they have a pool for the kids. When wr got here they told us the pool was closed. That should have been on the website. Completely ruined our trip for the kids. Will never stay here again. Plus there is no breakfast in the mornings either.
Stayed 1 night in Sep 2021
Response from manager on 18 Sept 2021
thank you

2/10 Terrible

Jessica L

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Checked in with my reservation & was given a room key. Clerk said it was for 103 but it worked on 203 instead. Let for an event at 5:30pm & returned at 2:30am to find out they switched my room & gave 203 to someone else. They DID NOT remove my belongings before they assigned the room to someone else!!!!! When first confronted about my property still being in 203 where the new customer was assigned, the clerk didn’t want to go up & wake them to retrieve my belongings that were still there. The clerk eventually did knock on the door & I was able to get my stuff that was still in the room that I was assigned then switched while I was away. WILL NEVER stay there again!!! There was another guest having issues with a room as well.
Stayed 1 night in Sep 2021
Response from manager on 7 Sept 2021
thank you

2/10 Terrible

Crystal allen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay.
They didn’t have one of our rooms. It smelled really bad. The carpets were dirty. The couch was dirty. Just overall disgusting
Stayed 1 night in Sep 2021
Response from manager on 8 Sept 2021
thank you

2/10 Terrible

Cheryl

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Worst hotel
It was the worst hotel I have been in. Mold in the coffee maker. No soap in shower. No wash clothes. 2 towel in a room that sleeps 4. They were supposed to have contential breakfast. And there was a sign up for no breakfast served. Then got up in the morning . Found a dead spider in our bed. And half the chargers and plugins in room didn't work.
Stayed 1 night in Aug 2021
Response from Manager on 31 Aug 2021
Thank you for the feedback.

10/10 Excellent

Yeni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from manager on 29 Aug 2021
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was fine for me being solo, but with that said if traveling with family go else where cause there is no breakfast anything, and the pool is not open or even close to being open. no exercise facilities either.
Stayed 1 night in Aug 2021
Response from Manager on 29 Aug 2021
Thank you for your feedback...our pool and breakfast is closed because of Covid-19 restrictions and safety precautions of our guests.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Bathroom had no soap in soap dispensers towels were old and torn
Stayed 1 night in Aug 2021
Response from manager on 24 Aug 2021
thank you

2/10 Terrible

Roland

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is Nasy. In maintained promised amenities Not provided. And completely too expensive for the The level of care the property has had
Stayed 2 nights in Aug 2021
Response from Manager on 11 Aug 2021
Thank you for the feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
LIED ABOUT BREAKFAST AND THE ROOMS WERE FILTHY
Stayed 2 nights in Jul 2021
Response from Manager on 4 Aug 2021
Thank you for the feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Clean rooms. Conveniently located.Easy access to expressway.
Stayed 1 night in Jul 2021
Response from Manager on 25 Jul 2021
Thank you very much for your encouraging feedback. Your positive feedback and confidence on us will help our team to serve our guest more better...Thank you once again.

2/10 Terrible

Lashawna

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Manager on 19 Jul 2021
Thank you for your feedback. We will improve upon your suggestion.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021
Response from manager on 15 Jul 2021
thank you

2/10 Terrible

Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Manager on 25 Jun 2021
Thank you for your feedback...we will definitely work towards your concern.

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Place, Stay Away!!!
No Pool, No Breakfast, Dirty carpet in the room, No water pressure in the dirty shower-tub, and bugs hanging on the wall over the window! I will NEVER stay there Ever again!!! Total waste of money, and the staff wanted to argue about it instead of making things right.
Stayed 1 night in Jun 2021
Response from manager on 14 Jun 2021
Thank you for your feedback. We will work hard to improve on your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about my stay. Terrible customer service.
Stayed 3 nights in May 2021
Response from Manager on 4 Jun 2021
Thank you for your feedback. We will work hard to improve on your feedback.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021
Response from Manager on 4 Jun 2021
Thank you for your feedback. We will look into the challenges and improve upon our hotel service..

2/10 Terrible

Elliot

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really run down and the beds and towels were uncomfortable
Stayed 1 night in May 2021
Response from Manager on 17 May 2021
Thank you for your feedback...our team will work on your concerns.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Soap and shampoo dispensers dont work, towel and cloth still wet and refolded from previous customers, tv choppy and hardly functioning. Over priced and severely and knowingly mis-managed.
Stayed 2 nights in May 2021
Response from manager on 10 May 2021
Thank you for your feedback, we will take care of this matter immediately,

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
It looked as if they only changed bedding. Everything else was horribly disgusting. Dirty dirty dirty.
Stayed 1 night in May 2021
Response from manager on 3 May 2021
Thank you for your feedback, we will take care of this matter immediately,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t put on website that the pool was closed and the public restroom was closed... our refrigerator didn’t work. Staff was rude.
Stayed 2 nights in Apr 2021
Response from Manager on 24 Apr 2021
Thank you for your feedback. Our team will strive more to attend our customer satisfaction...Tks

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from manager on 1 May 2021
Thank you for your encouraging review. Your feedback has encouraged our team for serving our guest by best possible services. Look forward for your next stay with us. Stay Safe...Stay Health