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Reviews of Fairfield Inn and Suites By Marriott St Charles

2.5 out of 5
Fairfield Inn and Suites By Marriott St Charles
2096 Bricher Rd, St. Charles, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 423 reviews" "
Rating 8 - Good. 151 out of 423 reviews" "
Rating 6 - Okay. 60 out of 423 reviews" "
Rating 4 - Poor. 23 out of 423 reviews" "
Rating 2 - Terrible. 17 out of 423 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alma Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities and major roads
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For what you're paying, it's about right. But noticeable wear and tear in the room, particularly the bathroom.
Stayed 1 night in Apr 2024

4/10 Poor

KIm

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ariane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I specifically booked this hotel (and paid a premium) so we could use the pool and hot tub. We were not informed prior to that the pool had been out of service (and we were actually told that the hot tub was always in disrepair), so that was a let down. The staff was nice enough and the rooms were clean enough.
Stayed 3 nights in Feb 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The A/C was on inside the room that I was given. The thermostat was reading 57. The temperature outside was -14 below. I had to increase the thermostat to make the room warm. I notified the front desk but we told him it was gradually increasing but still freezing. The toilet got clogged up also, but I managed to unclog it by dumping water with a wastebasket, the air dryer wasn’t working either or it could have been the socket in the washroom. For all that money I spent, I expected way better room accommodations prior to my surgery at Delnor Hospital. Never again will I stay in your hotel
Stayed 1 night in Jan 2024
Response from Fairfield team on 15 Feb 2024
Thank you, Maria for sharing your experience with our staff. We apologize that your experience was not to the level expected by yourself or the hotel. We appreciate your comments and will address the issues you faced here. We deeply apologize.

10/10 Excellent

renee, yorkville

Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weather related overnight
Stayed 1 night in Jan 2024

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 8 nights in Nov 2023

6/10 Okay

Audry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mixed bag
The people at the Fairfield provide great customer service. The breakfast is good. The parking is good. The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here when visiting Geneva. Convenient and friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Thomas Christopher

Travelled with family
The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steven and Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shaziana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, and staff was very friendly.
Stayed 2 nights in Oct 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in the area we always choose this hotel. Friendly staff, convenient to many amenities.
Stayed 1 night in Oct 2023

6/10 Okay

Douglas

Business traveller
Disliked: Property conditions & facilities, room comfort
Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that the pool was closed. The customer service was excellent!
Stayed 1 night in Oct 2023

4/10 Poor

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fell in shower. Need solution
Clean room. Everything fine - till I took a shower. Shower was slippery and I fell out of shower and onto floor. Luckily held onto grab bar that minimized my fall. Nothing broken, but a little sore. Taking pain killers. Told front desk about it - and staff said they were “aware” of the situation. suggest anti slip on tub
Stayed 1 night in Oct 2023

6/10 Okay

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandi

Liked: Cleanliness, staff & service, room comfort
Everything was fine…the room was not what was shown on the website…we we’re supposed to have a sofa and the room was larger in the pictures.
Stayed 1 night in Sep 2023
Response from Darshan Brahmbat on 8 Sept 2023
Hello Sandra,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please be assured that appropriate measures will be taken to make sure there are no such future occurrences.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Amenities
My first room has ac that wasn’t working. The staff were great - proactive in getting me a new room promptly. I really didn’t like that there was no bar or even a larder to buy a beer from. The bath tub was shallow and stained. Best thing about the hotel - the friendly and helpful staff but the hotel itself - very basic. Not good value.
Stayed 2 nights in Aug 2023
Response from Darshan Brahmbat on 8 Sept 2023
Hello Linda,Please accept my sincerest apologies for the inconvenience caused to you during your stay. I would like to let you know we will soon be going under renovations. We hope you will give us a chance to serve you better in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Employees were attentive and courteous. Facilities were clean and well cared for. Enjoyable stay for a family wedding.
Stayed 1 night in Aug 2023
Response from Darshan Brahmbat on 8 Sept 2023
Thank you for taking time to share a positive feedback. We appreciate your time and are happy to know that your stay was comfortable. We hope to see you again soon.

2/10 Terrible

Rebecca, Madison

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.
Stayed 1 night in Aug 2023
Response from Montez on 7 Aug 2023
Thank you for your feedback the pool was closed for reconstruction and remodeled I do apologized for you not being informed at check in. There was a signed posted stating that the pool was closed.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and Clean
The smell throughout the hotel and hallways was so pleasant!! Very fresh and clean!!
Stayed 5 nights in Jul 2023
Response from Montez on 7 Aug 2023
Thank you so much were glad you enjoyed your stay.

6/10 Okay

Mike

Stayed 1 night in Jul 2023
Response from Montez on 7 Aug 2023
Thank you!!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The staff is warm and friendly. I will highly recommend a stay here to friends and family.
Stayed 2 nights in Jul 2023
Response from Montez on 7 Aug 2023
Thank you for the feedback and we appreciate your kind words.

8/10 Good

Pia

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from Montez on 7 Aug 2023
Thank you!!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Montez on 7 Aug 2023
Thank you!!!

6/10 Okay

Juan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Montez on 7 Aug 2023
Thank you..

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, staff & service
Terrible shower.
Stayed 6 nights in May 2023

8/10 Good

Paul

Stayed 2 nights in May 2023

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay. The property is old and needs updating but they keep it pretty clean. The breakfast is a typical continental breakfast. The location is convenient. The staff was very polite and helpful. I would probably stay again.
Stayed 7 nights in May 2023
Response from Carol on 3 Jun 2023
Hi Glenda,Thank you for sharing your experience while staying with us. We are looking forward to our renovation at the end of the year. We hope to host you again soon.

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff was not trained fully to use computers. I tried to call there twice for a reservation and the phone rang at least 10 times, so I used Expedia. I did call for an earlier day and then we added a day at the end and that resulted in getting new reservation numbers and our room keys changed each time. My husband had gone down to the lobby to add a day and the next day, the front desk said that they had no record of this on their computer, and that is why our room was not cleaned again. In 5 days our room was cleaned twice. We had to go to the front desk to get towels twice. The room was very clean when we arrived. The place is very clean except the front lobby windows are so dirty.. It is a very comfortable lobby to wait for a ride, but to have look through those dirty windows? We were there 5 days and they were never cleaned. Planters were half planted five days later. I am a gardener and it was so tempting to put those two dozen dying little plants sitting on the sidewalk into the planter, and weed their garden. The original garden is very nice but the weeds are as big as the plants now. The food was good. Eggs and sausages were hot and mini spinach quiche were good. A good selection of foods and beverages for breakfast. Not sure if this was new management problems, but they need to get their act together on the front desk. Beds are soft, so if you like a firmer mattress like Hilton, you may not get it here.
Stayed 3 nights in May 2023

10/10 Excellent

Blanca

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2023

8/10 Good

Dorsey

Stayed 6 nights in May 2023

10/10 Excellent

Bridgett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean!
Stayed 1 night in Apr 2023

4/10 Poor

Troy

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working and they offered no solution to a very hot and uncomfortable room.
Stayed 1 night in Apr 2023
Response from Darshan Brahmbat on 25 Apr 2023
Hello Troy,Please accept my sincerest apology for the inconvenience caused to you during your stay at Fairfield Inn & Suites. Please be assured we are taking appropriate measures to make sure there are no future occurrences. We hope you will give us a chance again to serve you better in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, breakfast was mediocre.
Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on 10 Apr 2023
Thank you taking time to give your feedback. We appreciate your time and hope to see you again soon.

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Mar 2023
Response from Darshan Brahmbat on 10 Apr 2023
Thank you for taking time to share your feedback. We hope you will give us a chance to serve you better in the future.

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Darshan Brahmbat on 10 Apr 2023
Thank you taking time to give your feedback. We appreciate your time and hope to see you again soon.