Dear Raul, Thank you for sharing your experience. We are pleased you found our location convenient, but we apologize for the shortcomings you encountered. We understand the frustration caused by the slow Wi-Fi and the lack of vending machines. Additionally, although we provide housekeeping weekly as per our policy, our guests can always request additional services anytime with a nominal fee. Furthermore, we apologize for not meeting your expectations without toiletries, and we will enhance this aspect for future guests. Your feedback is essential, and we will address these concerns with our team to improve our services. We hope to provide a better experience in the future.Sincerely,Hotel Management

Dear MoBayCo, Thank you for choosing Extended Stay America. We are delighted that you enjoyed your stay. Your kind words about our staff and the cleanliness of our property are heartwarming, and you appreciate the beautiful surroundings. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Mingming, Thank you for sharing your experience. We apologize for the inconvenience caused by the emails you received. We have also noted your feedback regarding accessibility and will explore ways to improve directions for our guests. Please accept our apologies for any frustration caused. We appreciate your valuable input, as it helps us enhance our services.Sincerely,Hotel Management

Dear Arnold, We sincerely apologize for the inconvenience caused by the condition of our parking lot. Your feedback is important to us, and we are committed to addressing the issue promptly. We understand the importance of providing our guests with a safe and well-maintained parking area, and we will take immediate steps to rectify the situation. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to improve our facilities for all our guests' comfort and safety.Sincerely,Hotel Management

Dear Steven, We are thrilled to hear you enjoyed your stay at Extended Stay America! Our spacious and affordable king rooms are designed to provide a comfortable experience for our guests. We are happy we met your expectations and that you enjoyed your stay. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Frances, Thank you for your kind words about the staff at Extended Stay America. We're delighted that our team was excellent, kind, and helpful during your stay. Providing exceptional service is our priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable experience!Sincerely,Hotel Management

Dear Armando, We apologize for the unsatisfactory experience you had during your stay. Maintaining cleanliness and providing a pleasant environment are top priorities for us, and we regret falling short in this instance. Your feedback is invaluable, and we will address the issues with our housekeeping team to ensure thorough cleaning standards are met throughout the property. Please accept our apologies for any discomfort caused by the unpleasant odor in the hallways. We appreciate your patience and understanding, and we hope for the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Kathleen, Thank you for sharing your thoughts on your recent stay with us. We deeply regret that your accommodations did not meet our usual high standards of cleanliness and comfort. Additionally, we acknowledge the presence of a water leak under the bathroom sink, which must have caused you significant inconvenience. Rest assured that we take your concerns seriously and will address them with the relevant department to prevent this from happening again. We appreciate your business and hope to serve you better in the future.Sincerely,Hotel Management

Dear Benjamin, Thank you for your feedback. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely, Hotel Management

Dear Haley, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Tomasz, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Donnice, Thank you for your recent stay at our hotel. We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management

Dear Ledif, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely, Hotel Management

Dear Kristi, Thank you for taking the time to evaluate our hotel. Your comments regarding the service extended to you by our staff are very gratifying to read, and it will be a pleasure to share your feedback personally. However, we are sorry the water flow in the shower was not working perfectly and for any inconvenience this caused you. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve. Sincerely,Hotel Management

Dear William, Thank you for leaving a review of your stay at Extended Stay America; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Should your travels bring you back here, we welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Cindy, We appreciate you taking the time to write a review about your time with us at Extended Stay America. Although you had a good time, we are sorry for the difficulties you encountered in your room with the working Wi-Fi and will work with our technical team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Paula, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Zenophas, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our front desk associate at the front desk, we apologize for not meeting your expectations regarding our service policy. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We certainly apologize for failing to share this information with you during check-in. We will address this issue appropriately to ensure our guests are well-informed of our services. We will also work with our maintenance team to resolve the toilet issue. Moreover, we are thrilled to read that you have already decided to return, and we hope to provide you with the seamless stay you deserve.Sincerely,Hotel Management