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Reviews of Days Inn by Wyndham Elk Grove Village O'Hare Airport West

2 out of 5
Days Inn by Wyndham Elk Grove Village O'Hare Airport West
1920 E Higgins Road, Higgins & Oakton/I-90, Elk Grove Village, IL

Reviews

5.6
Rating 10 - Excellent. 112 out of 1004 reviews" "
Rating 8 - Good. 207 out of 1004 reviews" "
Rating 6 - Okay. 265 out of 1004 reviews" "
Rating 4 - Poor. 197 out of 1004 reviews" "
Rating 2 - Terrible. 223 out of 1004 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness
Last resort
One of those last resort places
Stayed 1 night in Jul 2021

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
The sheets were burn holes, the floor was not vacuumed, the toilet set was chipped away, the counters were not wiped down, i had to wipe everything down myself, the toilet paper was empty , the air conditioner was filthy, no microwave
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed in the fact that we did not get a spot for extended parking nor did we get a shuttle to the airport, even though we were told two hours before we would have both!!! We had to scramble and change our plans to get to the airport on time!
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about . They even had coffee machin in the room . Thank uuu
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty and Dirty!
The room smelled horrible, dirty walls, white towels were yellow and stained, overall the place was so nasty I decided not to stay and left!
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Thank you!!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Chakradhar

Liked: Staff & service
Smoke smell everywhere in the building
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Thanks for staying with us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room towels ned sheets and blankets tv only got 2 channels only good thing was they had smoking rooms
Stayed 2 nights in Jun 2021
Response from manager on 1 Jul 2021
Thank you!!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They lied about their parking fee and limited shuttle service.
Stayed 1 night in Jun 2021

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Te first room we got the AC wouldn't cool down the room. Maintenance cameup and said it works yet it clearly did not. The bathroom floor had a child's broken hair band and hair on the floor as well as a plastic wrapper. No wash cloths available in either room. They plaed us in another room and there was a penny on the bathroom floor s well as a dead spider it was not a clean place to stay definitely will not stay there again.
Stayed 1 night in Jun 2021
Response from Manager on 1 Jul 2021
Thanks for staying with us!!!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Musty Cigarette Smell
This location was disappointing. Everything (& I mean everything) smelled like damp cigarettes, despite staying in a non smoking room, & only got worse in the halls. All of the bedding & towels were stained. The night we got there, there was only 1 bath towel, & we had 2 adults. We asked for a 2nd & were told to come back & ask again in the morning. When we went back to ask the next day, the refused to give any additional towels & stated that they didn’t have extra & would give us new ones when housekeeping came through. They also failed to take out our room trash. We had to insist to get 2 room keys at check-in, as we had 2 adults staying & came/went at separate times. They also don’t have any sort of elevator to the 2nd floor & their stairs are SUPER narrow & easy to slip on. We are returning to this area next year & absolutely won’t be staying there again.
Stayed 6 nights in May 2021
Response from Manager on 1 Jul 2021
Thank you!!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in the towels were dirty and stained, and it took until the next day to get new ones. Cigarette burn holes in all of the blankets, and they wouldn't even pick up the other person in my room from the airport. Better off anywhere else.
Stayed 1 night in Jun 2021
Response from Manager on 9 Jun 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Both rooms were disgustingly dirty with vomit, bodily fluids and cloths… by the time we checked 3-4 rooms the hotel associate gave us better rooms at no additional charge. Not his fault, he was nice and courteous, but the hotel is not in the best neighborhood. Unfortunately we had to find last minute stay. The rooms that we actually stayed in were rather comfortable but overall impression is still sour. Breakfast is advertised but there is solitarily nothing. Shuttle service from the airport was nice! If you end up staying here, good luck with the clean room!
Stayed 1 night in May 2021
Response from Manager on 9 Jun 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities, room comfort
Close to airport and shipping!!
If you aren’t used to well water, you may be surprised with the smell BUT it’s not the hotels fault it’s just how things are. I had an issue with my TV and was moved quickly into another room
Stayed 1 night in May 2021
Response from Manager on 9 Jun 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Manager on 10 May 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth more than $50
I feel for the price it wasn’t worth the money. I stayed in cheaper place that were nicer and cleaner. The place gave off a vibe that wasn’t so good. There were stains on the carpet next to the bed. When I pulled back the sheet there was a chip or something on the bed. The beds are full size so not much room for 2 people. It got the job done but definitely not somewhere I would stay a few days in.
Stayed 1 night in May 2021
Response from Manager on 10 May 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken appliances and broken walls
Stayed 1 night in May 2021
Response from Manager on 10 May 2021
Thanks for staying with us!!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from manager on 3 May 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Manager on 3 May 2021
Thanks for staying with us!!

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
My room smelled of cigarette smoke. I only ended up spending one night here. Definitely not a great experience. The airport shuttle was decent though.
Stayed 1 night in Apr 2021
Response from manager on 19 Apr 2021
I appreciate you taking the time to tell us about your experience at Days Inn Elk Grove Chicago O’Hare Airport. Your satisfaction and continued trust in Days Inn Elk Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.

4/10 Poor

Tamara

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
This is an airport hotel but the shuttle stops running at 11:00 p.m. they will not help you out if your flight lands even a few ninutes after that. We had to Uber which really added on to the price of the hotel considering we thought we were going to get a free shuttle and it was surge pricing at 11:15. The lobby is closed and you have to stand in the vestibule to check in and out. No breakfast, not even packaged items. Comfortable beds tho.
Stayed 1 night in Mar 2021
Response from lali on 15 Apr 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from lali on 15 Apr 2021
Thanks for staying with us!!

2/10 Terrible

donna

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best around
The room was dirty and brown down, had no remote, barely hot water in the sink, the room smelled
Stayed 2 nights in Feb 2021
Response from Manager on 2 Mar 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Moises

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from manager on 17 Feb 2021
Thanks for staying with us. We appreciate your feedback!!

4/10 Poor

Tallat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fligjt delayed
I am sorry I missed my flight from Istumbul, Turkey due to snow storm there so I could not go to the hotel. I am comming in tonight and booked another hotel for tonight. Right now I am inflight to Chicago.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Manager on 12 Jan 2021
Thanks for staying with us!!!

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Availability and close to airport and other needs during trip
Stayed 1 night in Dec 2020
Response from manager on 30 Dec 2020
Thanks for staying with us!!

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
filth warning
This place is a dump. Dirty, un vacumed rug, the tub was filthy. Avoid this place at all costs
Stayed 1 night in Nov 2020
Response from manager on 30 Dec 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Laryssa Musy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Manager on 19 Aug 2020
Thanks for staying with us !!!!!

2/10 Terrible

Kimarley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the worst hotel I’ve ever been to. The room stink and everything in there was dirty. They gave us no toiletries or anything of the sort. This was my worst hotel experience ever!!!!!!
Stayed 1 night in Jul 2020
Response from Manager on 30 Jul 2020
I’ve received your review of Days Inn Elk Grove Chicago O’Hare Airport. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at Days Inn Elk Inn once again.

6/10 Okay

Glenn

Disliked: Property conditions & facilities
Condition of the room left something to be desired, though in their defense, in these difficult times it is difficult to find e money to keep up with all the little things. Very disappointed 6 months into the pandemic there is no breakfast/brunch/coffee... In April I was in Phoenix, the hotel there suspended breakfast, but had a donut, orange, banana, yogurt, etc in a bag for each of us at breakfast time, as well as coffee.. Hard to believe coffee isn't possible. but... My primary incentive for utilizing the facility was their airport shuttle, everyone else suspended theirs.
Stayed 1 night in Jul 2020
Response from Manager on 30 Jul 2020
Thanks for staying with us!!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Manager on 16 Jul 2020
Thanks for staying with us!!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was amazing and I'd most definitely book here again.
Stayed 3 nights in Jul 2020
Response from Manager on 11 Jul 2020
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Days Inn Elk Grove Chicago O’Hare Airport. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Manager on 11 Jul 2020
Thanks for staying with us !!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020
Response from Manager on 20 Jun 2020
Thanks for staying with us. We appreciate your feedback!!

2/10 Terrible

ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Manager on 20 Jun 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Manager on 20 Jun 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast, lower the rate
Tired of hotels maintaining a rate which reflects breakfast included when they're not offering breakfast I understand this pandemic is requiring changes; those changes should be reflected in the rate
Stayed 1 night in May 2020
Response from Manager on 20 Jun 2020
Thanks for staying with us !!!

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Manager on 30 May 2020
Thanks for staying with us!!!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2020
Response from Manager on 25 Apr 2020
Thanks for staying with us!!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 stars do not stay
Extremely rude and chauvinistic staff very dirty filthy rooms sheets were not changed batting was not changed food was horrible
Stayed 1 night in Feb 2020
Response from Manager on 2 Apr 2020
Thanks for staying with us !!!

8/10 Good

Angelic

Business traveller
Liked: Staff & service
I liked the price and the location. The room furnishings were very old but mostly clean.
Stayed 1 night in Feb 2020
Response from Manager on 2 Apr 2020
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Days Inn Elk Grove Chicago O’Hare Airport. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Manager on 25 Mar 2020
Thanks for staying with us !!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Mar 2020
Response from Manager on 14 Mar 2020
Thanks for staying with us!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Manager on 26 Feb 2020
Thanks for staying with us!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not so good
After a long day before arriving, I end up in a room that the smoking smell was so strong I was sick the entire stay. I even asked to be moved but apparently I made the reservation mistakenly on a smoking room. the rooms on the outside of the hotel are not good, noisy, and didn't feel safe there.
Stayed 1 night in Feb 2020
Response from Manager on 26 Feb 2020
I’ve received your review of Days Inn Elk Grove Chicago O’Hare Airport. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at Days Inn Elk Inn once again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that i needed.Clean.good staff
Stayed 1 night in Feb 2020
Response from Manager on 19 Feb 2020
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Days Inn Elk Grove Chicago O’Hare Airport. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

4/10 Poor

MANISH

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was smelling bad
Stayed 1 night in Jan 2020
Response from Manager on 19 Feb 2020
I’ve received your review of Days Inn Elk Grove Chicago O’Hare Airport. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at Days Inn Elk Inn once again.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
There was rust in the water, could not use it for brushing etc.
Stayed 1 night in Feb 2020
Response from Manager on 8 Feb 2020
I’ve received your review of Days Inn Elk Grove Chicago O’Hare Airport. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at Days Inn Elk Inn once again.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Heat wasnt heating staying low warm And the carpet smells bad except that everything was fine
Stayed 1 night in Jan 2020
Response from Manager on 3 Feb 2020
I appreciate you taking the time to tell us about your experience at Days Inn Elk Grove Chicago O’Hare Airport. Your satisfaction and continued trust in Days Inn Elk Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.