Exterior
Check availability

Reviews of Club Quarters Hotel Wacker at Michigan, Chicago

4 out of 5
Club Quarters Hotel Wacker at Michigan, Chicago
75 E Wacker Dr, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 964 out of 1724 reviews" "
Rating 8 - Good. 424 out of 1724 reviews" "
Rating 6 - Okay. 173 out of 1724 reviews" "
Rating 4 - Poor. 91 out of 1724 reviews" "
Rating 2 - Terrible. 72 out of 1724 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location where everything is walking distance!
Stayed 3 nights in May 2024

8/10 Good

Cecilia

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was amazing ! And it dog friendly for no extra charge. Small room but very convenient for the one night stay we had. Only down side would be the elevator, really only one to use for the side of the hotel we stayed and took a very long time and was always full so had to wait for another one that was available. I eventually took the stairs down and was on the 24th floor. Also no refrigerator available or microwave. But they do have free water and coffee, the second floor was the highlight of it all. Great stay !
Stayed 1 night in Apr 2024
Response from cq on 11 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Raina A on 10 May 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Robyn

Travelled with partner
Liked: Amenities
Fantastic location. It was great to be able to walk to most places. We liked the printout of suggestions for places to eat. Coffee available in Club Lounge was good, but it would have been nice to have tea and coffee in rooms. Staff were great. Good value for money in a big city. We would definitely stay again.
Stayed 4 nights in Apr 2024
Response from Nikalette on 7 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

2/10 Terrible

Everardo reyes

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from CQ on 7 May 2024
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, train stations and everything.
Stayed 1 night in May 2024
Response from Raina A on 4 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Sungjae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CQ on 6 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

berkan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, the only issue was the rudeness off the valet manager. The valet team was all polite, and a pleasures to see every morning and evening.
Stayed 2 nights in May 2024
Response from CQ on 4 May 2024
I'm so sorry to hear you had issues with the valet management, but thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Brad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service. Friendly. Quick replies and help. Very clean. Easy check in. Easy check out. Fantastic location. Zero complaints.
Stayed 3 nights in Apr 2024
Response from CQ on 2 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Brock

Travelled with partner
Liked: Cleanliness, staff & service
The bed was concave and very uncomfortable. The room was smaller than expected. Maid service only if requested. So if you have a coffee pot in your room don't expect refills unless you specifically call and ask.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 1 May 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is amazing and made our trip enjoyable. The rooms have issues. We were in 3 rooms. First room was 77degrees with the heat off. 2nd room had the worlds hardest bed. 3rd room had a tv that shut off every 20 minutes. Make sure you call ahead if you can’t have feather pillows. Again the staff was great Leo and the other gentleman (didn’t get his name, sorry) really helped us as much as they could.
Stayed 3 nights in Apr 2024
Response from CQ on 30 Apr 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved our stay here. Will definitely be back.
Response from CQ on 30 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 1 May 2024
Thank you so very much for the kind rating. We hope to serve you again on the near future.

10/10 Excellent

David, Windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the riverfront. Lots of parking nearby. Fast, easy check-in. Fantastic view from our room.
Stayed 1 night in Apr 2024
Response from CQ on 30 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nice and clean. Tony was amazing I was so happy with the service they have. Definitely recommend this hotel who is new to Chicago downtown riverside.
Stayed 2 nights in Apr 2024
Response from CQ on 28 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.

10/10 Excellent

IRVIN ARMANDO AREVALO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, and property were amazing. Very happy with the service
Stayed 2 nights in Feb 2024
Response from CQ on 28 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.

10/10 Excellent

emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed my stay at Club Quarters, this was my second time staying here and the staff has been consistently helpful and friendly! The rooms could use an update but they get the job done, you can’t beat the awesome location, views, and price!!
Stayed 2 nights in Apr 2024
Response from Raina A on 26 Apr 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service. We look forwarding to hosting you again soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the short stay it was acceptable, forna longer stay upgrade to a room that has microwave and fridge.
Stayed 1 night in Apr 2024
Response from Raina A on 26 Apr 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

6/10 Okay

Benedict

Disliked: Cleanliness, property conditions & facilities
Floors are dirty. Kinda sticky to walk.
Stayed 1 night in Apr 2024
Response from CQ on 25 Apr 2024
Thank you for taking the time to review our hotel. We are disappointed to hear your stay was less than perfect. We will share your feedback with the pertinent department and ensure the issues are isolated

10/10 Excellent

Aivil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CQ on 23 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Chapman Jones

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and clean rooms. Water stations on every floor were a great amenity
Stayed 4 nights in Apr 2024
Response from CQ on 22 Apr 2024
We greatly appreciate your kind review. We will continue to strive for excellent service. We look forward to your return!

10/10 Excellent

Sheetal

Stayed 1 night in Apr 2024
Response from Nikalette on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous welcome from front desk staff. Wonderful location. Comfortable room. Very small bed, fine for 1 person.
Stayed 1 night in Apr 2024
Response from CQ on 18 Apr 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Liz Cano on 17 Apr 2024
We are pleased to hear you enjoyed your recent time with us.

10/10 Excellent

Valéria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Beautiful view!!
Stayed 3 nights in Mar 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

Avishay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location very nice hotel nice room and a good service
Stayed 2 nights in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

8/10 Good

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown at a reasonable price. Rooms are small, but clean.
Stayed 4 nights in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

Mark, Chappaqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from CQ on 13 Apr 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

Ivan

Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 30 Apr 2024
Thanks for the awesome rating! We hope to serve you again in the near future.

10/10 Excellent

Benjamin, Sun Prairie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and pet friendly. The staff was very accommodating and friendly. I will definitely be staying there again.
Stayed 2 nights in Apr 2024
Response from Nikalette on 9 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Jolane

Travelled with partner
Liked: Staff & service, amenities
Rooms very small. No regulation on room temp. No bathroom fan! No small refrigerator. Wait staff was nice but the valet guy who came with our car said this wasn’t a loading zone when in fact, that’s all people were doing there!!
Stayed 2 nights in Apr 2024
Response from Raina A on 8 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Unparalleled location. We loved walking everywhere - downtown, river north, mag mile.
Stayed 2 nights in Apr 2024
Response from CQ on 11 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Bruce

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Raina A on 9 Apr 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

John, Rockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION!
Stayed 1 night in Apr 2024
Response from CQ on 8 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raina A on 7 Apr 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 Good

Glenda Gale

There was a big problem with getting the tv going. Not only did it take about an hour for someone to come fix the tv, but I had to call twice! Then, it took the guy a good while to get it going. THEN, just to change channels was a time consuming and irritating task!! It's as if you don't want people to really watch the tv! Plus, I was confirmed with having a bathtub/shower combo, but no bathtub. So, they had to change my room, which I did appreciate. Needed that bath BAD!! I did love the 2nd room, though, and I do hope to stay there again soon.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 5 Apr 2024
Thank you very much for the detailed review. We appreciate your feedback and are currently working on the issues you mentioned. Glad to hear we were able to get the bathtub for your stay. We hope to have you with again in the near future.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nikalette on 3 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and great room view as long as you face Wacker dr
Stayed 3 nights in Mar 2024
Response from CQ on 2 Apr 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells like mildew and the air is so stuffy. No fan in the room or bathroom. The rooms are TINY. I would have left the moment I arrived if I could get a refund. This place is sub par.
Response from CQ on 31 Mar 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Drag racing? On the street?
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Raziel Zamora

Liked: Cleanliness, staff & service, property conditions & facilities
Good place good staff
Stayed 4 nights in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location staff was extremely helpful and pets. Got to stay for free.
Stayed 4 nights in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

SHAYNA, Destin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the BEST stay. It was our first time in Chicago and the staff made our trip amazing. It was convenient walks to everything. This will be where I stay anytime I come to Chicago.
Stayed 4 nights in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Shannon

Stayed 1 night in Mar 2024
Response from CQ on 11 Apr 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Amanda, Mount Washington

Travelled with partner
Liked: Cleanliness, staff & service
The location to the river and downtown was great. Front desk staff was very kind and professional.
Stayed 2 nights in Mar 2024
Response from CQ on 20 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River Hotel is my favorite every time I go to Chicago, the location of the hotel is perfect for tourists that walking distance is a great option to explore the icons of the city.
Stayed 3 nights in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from CQ on 20 Mar 2024
We appreciate the kind words and awesome rating! We hope to have you with us again in the near future.

4/10 Poor

Eileen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CQ on 20 Mar 2024
We are sorry to hear you had a less than satisfactory experience. We strive in making our guests happy and hope you give us another go the next time you're in Chicago.