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Reviews of ACME Hotel Company

3.5 out of 5
ACME Hotel Company
15 East Ohio Street, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 905 out of 1407 reviews" "
Rating 8 - Good. 317 out of 1407 reviews" "
Rating 6 - Okay. 109 out of 1407 reviews" "
Rating 4 - Poor. 40 out of 1407 reviews" "
Rating 2 - Terrible. 36 out of 1407 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right in the heart of everything in Chicago. Very convenient to a lot of things.
Stayed 1 night in May 2024

10/10 Excellent

Tristan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and decoration is on point
Stayed 2 nights in May 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and informative. Hotel was clean and nicely decorated. In close walking distance to a lot of attractions.
Stayed 3 nights in May 2024

10/10 Excellent

Nicolo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean and close to several major attractions in the area. Cool vibe.
Stayed 3 nights in May 2024
Response from ACME on 14 May 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and price
Stayed 4 nights in Apr 2024
Response from ACME on 14 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Poor

Natalie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location but other than that there was hair in the shower when we checked in. The table in the room looked like it had not been cleaned. Very dark and depressing decor.
Stayed 1 night in May 2024
Response from ACME on 14 May 2024
Thank you for taking the time to complete a review. We do apologize for not meeting your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel with great staff! There are limited food options in hotel but it’s downtown Chicago. Walk a block in any direction for anything you need. Highly recommended
Stayed 2 nights in May 2024
Response from ACME on 14 May 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Place is in a perfect location, if u go to the Casino they will comp your parking if you get a players card and play a little bit! Lobby Office was opened at checkin and looked completely unorganized! Rooms are not ready until exactly 3pm and downstairs bar and restaurants do not open until 5pm! Bartenders hanging out in bar during day but u have to go elsewhere until 5pm! Rooms are suites with living room and separate bedroom! I liked the room!
Stayed 1 night in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

Nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really cool hotel awesome decor. Staff was nice and helpful definitely recommend
Stayed 1 night in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Poor

Jill

Disliked: Cleanliness, staff & service
It is a good location but the room we had, had no outside windows and no light
Stayed 2 nights in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a survey. We do apologize for not meeting your expectations during your visit with us. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Savannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my hassle-free stay!
Stayed 2 nights in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Hanley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I wish they would bring back their coffee service. We love this hotel and have been staying here for years.
Stayed 3 nights in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and loyalty look forward to another visit from you hopefully soon!

10/10 Excellent

ANA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

4/10 Poor

Helen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very confused on reading past good reviews on this hotel as we found it unappealing with far nicer hotels available close by for similar money (Arlo). First and foremost the staff, what can I say! We have traveled through much of the States and I’m sorry to say the staff on check in here made us feel so unwelcome. Our room (standard) was looking out on a black wall. You didn’t know if it was day or night. I don’t recommend staying here. Far better in Chicago honestly. A big disappointment. Go elsewhere.
Stayed 3 nights in Apr 2024
Response from ACME on 9 May 2024
Thank you for taking the time to complete a review. We apologize for falling short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, and professional. Room was clean and smelt good. Bed was comfortable and supportive. Cafe downstairs was really convenient and really yummy
Stayed 3 nights in May 2024
Response from ACME on 9 May 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel! Lounge was was really nice. Great location too.
Stayed 1 night in May 2024
Response from ACME on 9 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from ACME on 6 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

2/10 Terrible

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ACME on 6 May 2024
Thank you for taking the time to complete a review. We apologize for falling short of your expectations during your visit with us. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future

6/10 Okay

Fatima

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a cute boutique property but it's dated and in need of being refreshed. The bar is not owned by the hotel so they literally don't care about being helpful. I was confused as to where the elevator was because it's not obvious because it all blends in due to the decor so I asked the gentleman that was literally standing at a podium in front of the elevator and he could care less about helping me. This happened in total 3 x with different bar staff. I asked the front desk why this was, and they just rolled their eyes stating no love betwéen the hotel and bar. Keep in mind this is a very small property so why the disconnect when it comes to being helpful to the guests! That being said, the bar food was blah and the drinks are maybe 3 oz and $$$. They could update the TVs so they stream instead of only cable channels which was very limited. The location is great with lots of great places to eat and shop... don't be scared to go to the Webber Grill restaurant on the corner for happy hour! Excellent prices and delish ribs! I would not stay at this property again due to price, disconnect between the restaurant/bar staff and lack of amenities.
Stayed 4 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We sincerely apologize that we fell short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

6/10 Okay

Michael A

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Best days are behind. The area is deteriorating. The "Casino" added a lot of people I have not seen before... The room was a dungeon. The shower needs some TLC. The bar is wonderful and the bartender is perfect.
Stayed 2 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We sincerely apologize that we fell short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Katerin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the environment inside the Hotel, the service was easy. The room was complete with everything (shampoo, etc). However, if you want additional self-care, you can ask and they can help you. The bar in the lobby is great, if you don't want to go far from your hotel, the bar is the best option where you can spend time with your friends. I really loved the place and in my next visit I would like to stay again there.
Stayed 1 night in Apr 2024
Response from ACME on 3 May 2024
Thank you for the fantastic review! We are thrilled to hear that you enjoyed your visit with us. We will be sure to pass along all your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Raven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Chicago
Stayed 1 night in Dec 2023
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Janet, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place - easy and so convenient. I’ll stay here again.
Stayed 1 night in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

Siwan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downstairs bar and donut shop was good.
Stayed 4 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Ayushya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Brandi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, perfect for a quick trip to Chicago. Close to the L and several restaurants.
Stayed 2 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Roberta and Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is fun. Great location. Wish the room had a coffee maker but the bakery near the lobby was excellent.
Stayed 1 night in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Rooms were clean and unique.
Stayed 1 night in Apr 2024
Response from ACME on 3 May 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

FREDA, INDIANAPOLIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay and the staff was the absolute best. This will be my hotel every time I come to Chicago.
Stayed 1 night in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

8/10 Good

Laura, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to everything was superior, including public transportation. I had an interior king, and it was certainly quiet considering the popular area.
Stayed 3 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Kelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Teashia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerome was the best the whole stuff was great they helped us so much and took care of everything we needed. I will most definitely stay again.
Stayed 1 night in Apr 2024
Response from ACME on 3 May 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to Jerome! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

10/10 Excellent

Dynish

Liked: Cleanliness, staff & service, amenities
the guy who checked me in was so nice and helpful.
Stayed 3 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and we look forward to another visit from you hopefully soon!

6/10 Okay

Ira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only one soap supplied for three people. Guests should be advised that there is no coffee maker in the room. Also, no room service.
Stayed 2 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We sincerely apologize that we fell short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Dustin L

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was awesome very modern and trendy.We loved our stay and will be returning
Stayed 1 night in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Louis

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very beautiful and aesthetic
Stayed 3 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in convenient location downtown.
Stayed 2 nights in Apr 2024
Response from ACME on 30 Apr 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Thomas, Strongsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel in a great location. I would recommend to family and friends.
Stayed 2 nights in Apr 2024
Response from ACME on 23 Apr 2024
Thank you for taking the time to complete a review. We are thrilled to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Jermaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff members. Front desk guy suggested some places and activities for us to do that we enjoyed. Very thankful for that see you guys next time.
Stayed 2 nights in Apr 2024
Response from ACME on 23 Apr 2024
Thank you for taking the time to complete our survey. We are thrilled to hear that you enjoyed your visit and that the staff was very friendly and helpful. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Noah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from ACME on 23 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Monchai, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
I picked this property based on the proximity (walking distance) to my training class at the Gleacher Center. The place was affordable and I wasn't looking for any extra amenities since I had to pay for this out of pocket (not business expense). The bed was great and shower. I stayed two nights and would recommend coming back here for a personal trip with me and/or my family.
Stayed 2 nights in Apr 2024
Response from ACME on 23 Apr 2024
Thank you for the great review! We are thrilled to hear that you enjoyed your visit and will be sure to pass on your comments to the team! We sincerely appreciate your feedback and loyalty and we look forward to another visit from you hopefully soon!

10/10 Excellent

Jacklyn

Stayed 3 nights in Apr 2024
Response from ACME on 13 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

6/10 Okay

Denisha

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Walkable
Stayed 2 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We sincerely apologize that we fell short of your expectations during your visit with us. We have shared your concerns with the management team so that going forward we can provide a better experience for all. We sincerely appreciate your time and feedback and hope to have another opportunity to be of service to you again in the future.

10/10 Excellent

Rada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design, great location
Stayed 2 nights in Apr 2024
Response from ACME on 19 Apr 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

Jisoo

Stayed 1 night in Apr 2024
Response from ACME on 9 May 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

KLIOPETRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking needs to be better. Paying $40 to park and not have the ability to go in and out is horrible.
Stayed 1 night in Apr 2024
Response from ACME on 18 Apr 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ACME on 18 Apr 2024
Thank you for taking the time to complete a review. We are pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!

10/10 Excellent

Scott

Stayed 4 nights in Apr 2024
Response from ACME on 3 May 2024
Thank you for taking the time to complete a review. We are so pleased to see that you enjoyed your visit with us. We sincerely appreciate your feedback and look forward to another visit from you hopefully soon!