This is our 4th stay at the resort - only this time we tried the 1 bedroom pool villa - what as hame, it looked so good upon arrival - but the facilities of the room were a shame
1. all water outlets in our room, shower, bath, basin faucets poured dirty brown water - even after 30 mins continuous pour
2. The villa swimming pool was green, asked to clean, they clearly just scrubbed it, pour a lot of chlorine to mask the smell - and now we had murky green water
3. bamboo bed - snapped
Clearly the resort is in need of maintenance - such a shame for a very nice place...prior
We were offered another room - but i reminded the C.S.M that I specifically chose a pool villa for seclusion, If i wanted to share a pool with the rest of the resort, i would have chosen so at a lesser rate- The CSM offered to take care of us at dinner that night (a pleasant gesture i think for the inconvenience - later to find out it was put on our check out bill - lol )service in the restaurent was too prompt - the minute our entree was finished, no second later our main course arrived and so forth with desert - that was the last dinner we had there - I'll also add that the menu hasn't changed in the 3 years of visiting
But they picked us up at every occasion and we had dinner in our private courtyard on the last night, so that was good - but had to pay for breakfast on the final morning, we had it @ 0930 - we were told 1000 was the last serving
I can only imagined if i paid the resort website fare