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Reviews of De Naga Hotel Chiang Mai

4 out of 5
De Naga Hotel Chiang Mai
21 Soi 2 Ratchamanka, Moon Muang Road, Chiang Mai, Chiang Mai

Reviews

8.8

Excellent

Rating 10 - Excellent. 296 out of 548 reviews" "
Rating 8 - Good. 196 out of 548 reviews" "
Rating 6 - Okay. 35 out of 548 reviews" "
Rating 4 - Poor. 14 out of 548 reviews" "
Rating 2 - Terrible. 7 out of 548 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from rsvn on 16 Mar 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from rsvn on 11 Mar 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Quyen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and nice hotel in very good location. The staff are amazing . Go beyond to make my stay enjoyable. I will definitely coming back . Thank you De Naga . See you soon :)
Stayed 2 nights in Feb 2020
Response from rsvn on 6 Mar 2020
thank your for your feedback however we will investigate our staff again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
The uniqueness is that Expedia customer service failed many times to properly manage the fact that a passport was delayed. The property is non-refundable. I will not be staying at this property now or in the future. Instead of spending my time there i stayed at many other much more amicable properties in Chiang Mai
Stayed 3 nights in Feb 2020
Response from rsvb on 24 Feb 2020
thank your for your feedback however we will investigate our staff again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best part, right in the Old Town. Staff is friendly and the hotel is very clean.
Stayed 4 nights in Feb 2020
Response from rsvn on 24 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from rsvn on 24 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from RSVN on 19 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

6/10 Okay

JoyB., Honolulu Hawaii

Travelled with family
Liked: Cleanliness
Historically interesting. Great central location. Clean staff was courteous but didn’t seem knowledgeable about the surrounding area. I would say it’s a nice place to stay, but definitely overpriced for what you get.
Stayed 4 nights in Jan 2020
Response from RSVN on 19 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

JRalph, Durango, Co

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great surprise. Not knowing anything about Chiang Mai, this was in what seemed to be the best location in the old city. Lots of good restaurants nearby (including a great beakfast with fresh croissants included) and the Sunday walking street market was 1 block away and many of the best temples were very close. The staff was delightful and ready to help with anything and the free 10 minute massage was a welcome pleasure. The room was extremely quiet even though the hotel is hidden just steps off of a very busy street. This is a great place to stay while in Chiang Mai!
Stayed 5 nights in Feb 2020
Response from rsvn on 13 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hidden Treasure
Lovely apartment. Very clean, comfy bed and strong water pressure in the enormous shower. Great location within the Old City. I personally wouldn’t swim in the pool as it is small but that’s me. The breakfast is delicious and service attendants at the front desk are friendly and helpful. Would stay again.
Stayed 1 night in Feb 2020
Response from rsvn on 13 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

8/10 Good

Tracy, United Kingdom

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is very central to all the attractions in the town. The staff were very pleasant. The breakfast was very good with a wide selection and eggs made to order. The pool was small and only had partial sum in the morning but if you stay in this hotel you probably wouldn’t want to stay round the pool through the day as there is much to see around and about.
Stayed 5 nights in Feb 2020
Response from rsvn on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from rsvn on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
My SO and I loved this place. It's at the edge of the old city and you can see the remaining old city walls as you go out. There's a Muay Thai stadium (very small but was super cool) in walking distance as well as many places to eat. There's also a small tourism center next to the hotel where you can sign up for tours. I think we went to two of them. They were kind of tourist trap-y but we still enjoyed them nonetheless. One was a day package exploring rivers and elephant camps, and another was the Chaing Mai night safari. The city was phenomenal and I can't wait to be back again to both the hotel and the city. The hotel really makes you feel at Thai and it was just very comfortable. Not that new though. Definitely recommend it for the price.
Stayed 2 nights in Aug 2019
Response from rsvn on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The hotel cares only about making money and not about its customers’ wellbeing. It refused to cancel my reservation during the outbreaks of coronavirus while Knowing that I am traveling from China and insisted only that changing of travel date is ok. With the whole world is on alert, it is impossible to know the future travel schedule. Expedia did not work diligently to help me cancel the hotel and the flight. I got all my other hotels and air tickets booked through other channels cancelled without any problem. Avoid staying at the hotel and using Expedia!!!
Stayed 1 night in Feb 2020
Response from rsvn on 10 Feb 2020
we apologize to your case we will investigate.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Very clean. The rooms are a bit dark. There are no instructions with the air conditioning and the controls are very hard to figure out. The unit kept shutting off in the middle of the night and the room got so hot. The linens for the beds don’t smell or look very fresh. The location is great and the staff very friendly. The cooking classes were great and the spa was nice. The pool and Happy Hour were both enjoyed by us. It would have been nice to have free transport to the airport since it is only 15 minutes away.
Stayed 5 nights in Jan 2020
Response from rsvn on 4 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great food and quiet hotel
The breakfast was amazing and the staff are very friendly. This hotel is also in a great location walking distance from the Sunday night market.
Stayed 2 nights in Jan 2020
Response from rsvn on 4 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Aline, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center of the city, in a perfect spot to be part of all the hustle and bustle. The provided a great morning breakfast and staff were always available to answer questions. I would definitely stay here again.
Stayed 4 nights in Jan 2020
Response from rsvn on 3 Feb 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel in the old city of Chiang Mai tucked down a quiet bamboo lined alleyway with easy access to all the city offers. The lobby area is lovely and the staff very attentive. The onsite tour desk can arrange anything you would like - we did a countryside bike tour and a river cruise in addition to visiting the night markets. The room was good size with a full length cushioned window seat that was long enough to stretch out for a nice nap. The room was nicely appointed with a very comfortable bed. The bathroom had a tub/shower that requires a BIG step to get in. We made it work but it would be a problem if you have limited mobility. The air conditioning can freeze up if you set it too low, but the staff was quick to address the issue. Our stay included a delicious breakfast buffet each morning at the onsite Wings 26 restaurant. There is an onsite spa where we enjoyed some great massages. The restaurant's head chef conducted a private cooking class for us which included a trip to the local market. Since we were the only students we were able to choose dishes that met your dietary needs - everything was delicious. I highly recommend this hotel for those who want a relaxing respite with easy access to all the city has to offer.
Stayed 4 nights in Jan 2020
Response from reservation. on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice location, the pool is very small and cold.
Stayed 5 nights in Jan 2020
Response from rsvn on 26 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location on the edge of the old town, with great access to food, drink, shopping and, of course, the wats. Staff was enthusiastic. Wifi was acceptable. Bed was comfortable. We didn't care for the room key situation: our choice was to leave the room unlocked and the AC and power on; or to lock the door and return to an oven and no power on our devices.
Stayed 7 nights in Jan 2020
Response from rsvn on 26 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

8/10 Good

Tanin, Boston, ma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was very nice, spa like but still in walking distance to the city. The room was nice, bed was very comfortable, bathroom could use a renovation. No complaints. Location was convenient.
Stayed 3 nights in Jan 2020
Response from rsvn on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from rsvn on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Thai style hotel , right in the centre of chiang Mai , a comfortable base to discover this lovely city , tips. Hire a scoot and visit the Chinese market , probably the best market in chiang Mai.
Stayed 3 nights in Jan 2020
Response from rsvn on 20 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DeNaga Hotel was truly a gem in a bustling town. The staff was beyond friendly, the food delicious, and the property pristine. Chiang Mai was our first stop and we could not have asked for a better welcome to Thailand. The staff was so helpful, helping us buy tickets, giving us water bottles, and answering all our touristy questions! The location is a hidden gem on a busy street. There was plenty to walk around and see but it is definitely just one part of Chiang Mai. Would highly recommend this hotel.
Stayed 3 nights in Jan 2020
Response from rsvn on 15 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

2/10 Terrible

Sam, California

Travelled with family
Liked: Staff & service
Disliked: Amenities
I almost never leave reviews but I had to here. We went to de naga on the last leg of our honeymoon due to it's high rating on trip advisor. Due to illness we had to leave early and I spoke with the manager with assurance that if had expedia send them an email, they would refund. Through many emails, they denied expedia and myself. Then they asked for a medical note which I sent. They still denied a refund. Customer service has been incredibly poor. We only stayed 2/5 days. There are many other hotels to choose from however. I do not recommend.
Stayed 5 nights in Dec 2019
Response from rsvn on 12 Jan 2020
Dear Value Guest, Please be informed for early check out in our hotel cannot get refundable to your credit card due to our policy

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful teak everywhere, very spacious rooms and outdoor, airy corridors. Staff was very helpful and unfailingly polite and friendly. Highly recommend.
Stayed 5 nights in Jan 2020
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps up to the lobby can be difficult with Suitcases.
Stayed 3 nights in Jan 2020
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It has such a calming relaxing feel. The room was good sized and well appointed. Bed was very comfortable. We also enjoyed the daily breakfast. Location was very central.
Stayed 3 nights in Dec 2019
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Christi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The location of this hotel is perfect to explore Chiang Mei. You can easily walk to the market areas and there are shops and restaurants all around. The hotel itself is beautiful, with clean, comfortable, stylish rooms. The staff were all friendly. They hosted a lovely party free to hotel guests on Christmas Eve that was much appreciated by everyone. We loved Chiang Mei and would highly recommend De Naga Hotel.
Stayed 3 nights in Dec 2019
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

10/10 Excellent

Boon let

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good
Stayed 4 nights in Dec 2019
Response from rsvn on 12 Jan 2020
Thanks for staying with us. We appreciate your feedback!, we hope to future to warm welcome to you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would have given hotel 5 stars if they had provided a second key. We requested a second key to make it more convenient for me and my wife to access the room those times that we were not together but the hotel refused to furnish one. Everything else (location, staff, breakfast buffet, room) was excellent.
Stayed 6 nights in Dec 2019
Response from reservation on 24 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to next time we will welcome to your again.

10/10 Excellent

DTex, Puerto Rico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property very well taken care of. Staff members were always courteous and attentive. They have Gym, Spa, a small cute swimming pool and an excellent restaurant called Wing 26. It’s location is great too...just a 5 minutes walk to Tha Phae Gate and most temples. All in all you will not miss staying at a big chain Hotel
Stayed 4 nights in Dec 2019
Response from reservation on 24 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to next time we will welcome to your again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel provides a very relaxing and peaceful setting. Great spa services as well.
Stayed 4 nights in Dec 2019
Response from rsvn on 21 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to welcome to your again.

10/10 Excellent

Kevin, Portland OR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and relaxed setting in the heart of the city. We especially enjoyed strolling the small streets behind the hotel. WiFi was not working during the week we stayed.
Stayed 3 nights in Dec 2019
Response from rsvn on 21 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to welcome to your again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from rsvn on 15 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to next time we will warm welcome to your agian.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredibly well-maintained and had the old school luxury feeling. Beautiful wood and architectural features everywhere.
Stayed 2 nights in Dec 2019
Response from resn on 15 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to next time we will warm welcome to your agian.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I stayed at the De Naga hotel for 5 days. Pros: great location, quiet rooms, nice staff, good breakfast Cons: linens/towels have stains, housekeeping threw away my sample face wash and sample serum when it wasn’t finished or put in the garbage. The person just thought it was finished. Not cool. Over eager is folding personal clothes when not needed.
Stayed 5 nights in Dec 2019
Response from rsvn on 15 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to next time we will warm welcome to your agian.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - great location in the old city, but no noise in room -
Stayed 6 nights in Nov 2019
Response from rsvn on 9 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to us welcome to you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The hotel was close to lots or restaurants and bars, close to the Sunday night market. But still quiet, like a little oasis in the old city.
Stayed 15 nights in Nov 2019
Response from reservation team on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

10/10 Excellent

DandY, Corona, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was beautiful. Had everything you could possibly need. The staff were very courteous and helpful. Breakfast was great as well. The hotel is located within the old city walls. Only a 150 baht ride from the airport which is roughly 10-15 minutes away. We would stay there again. Highly recommended.
Stayed 3 nights in Nov 2019
Response from reservation team on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

8/10 Good

Adam, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the traditional Thai feel to the property and the decor.
Stayed 3 nights in Nov 2019
Response from rsvn on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from rsvn on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

6/10 Okay

Chan Kwai Mei

Stayed 4 nights in Nov 2019
Response from rsvn on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

10/10 Excellent

Macall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find!
We loved staying here. The location was great and it had a nice “Chiang Mia” vibe. The staff was excellent and accommodating. We took advantage of the spa and on site Resturant as well. Highly recommend.
Stayed 2 nights in Nov 2019
Response from rsvn on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback! and we hope to enjoy during stay with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked for a deluxe room and the staff put us in a double without saying anything. The beds were put together and super uncomfortable. When I tried to get the room I booked the next day, they were saying nothing is available. At the end, we got put in another building in a nice room. That was a fail on their end. The new building is clean and comfy. The breakfast was good. It’s okay but wouldn’t really recommend staying there.
Stayed 3 nights in Nov 2019
Response from rsvn on 28 Nov 2019
We apologize for a problem happened to you. But we will review and fix it with our staff again We hope that next time we will welcome you again.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from rsvn on 28 Nov 2019
Thank you for your feedback we hope welcome to your again,

8/10 Good

Waonette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good the hotel was more than I expected and the staff was absolutely wonderful. Accommodations were fabulous but they could use some help getting towels to the room. Grounds were spectacular and great location with close walk to Pub street and the market November 2019
Stayed 3 nights in Nov 2019
Response from rsvn on 28 Nov 2019
Thank you for your feedback we hope welcome to your again,

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from rsvn on 28 Nov 2019
Thank you for your feedback we hope welcome to your again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from rsvn on 28 Nov 2019
Thank you for your feedback we hope welcome to your again,