Lobby lounge

Reviews of SpringHill Suites by Marriott Cheyenne

3 out of 5
SpringHill Suites by Marriott Cheyenne
416 W Fox Farm Rd, Cheyenne, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new...
Stayed 1 night in Mar 2024
Response from Andrew Sharp on 27 Mar 2024
Thank you for taking the time to write a review on our hotel. It is always a pleasure to receive positive feedback. We look forward to seeing you the next time you are in town!

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Sharp on 12 Mar 2024
Thank you for taking the time to post a review on our hotel. It is always good to hear positive feedback.

10/10 Excellent

David, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to freeway traffic noise
Stayed 1 night in Feb 2024
Response from Andrew Sharp on 1 Mar 2024
Hello David,Thank you for taking the time to write a review on our hotel. We value all feedback as it helps us to be better at what we do. Before your next stay with us please just ask if we can put you on the non-freeway side of the building. While we cannot guarantee this until your arrival we will always try to accommodate requests to the best of our ability.I am glad that we were able to provide you with a satisfactory stay and hope that we will see you again soon!

8/10 Good

Lisa, Draper

Liked: Cleanliness, staff & service, property conditions & facilities
This property was super friendly. Had great breakfast options…the room was a little worn and my curtain was hanging half off the rod.
Stayed 1 night in Feb 2024
Response from Andrew Sharp on 27 Feb 2024
Thank you for taking the time to write a review on our hotel. I am glad that we were able to provide you with friendly and helpful customer service and that our breakfast fit your needs so well. I appreciate you taking the time to let us know that the curtain was not fully on the rod and that there were some wear and tear issues in the room. I will be sure to share this with my maintenance department so that they may solve these issues for future guests!

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Andrew Sharp on 6 Feb 2024
Thank you for your review. We appreciate your business and look forward to your next visit to Cheyenne!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love the stay
Stayed 1 night in Jan 2024
Response from Andrew Sharp on 31 Jan 2024
Dear Peter,On behalf of the entire hotel team, I want to thank you for sharing about your fondness of our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrew Sharp on 31 Jan 2024
Thank you for taking the time to rate our hotel. It is always great to hear that we did a good job with your stay. We hope to see you again soon!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Stayed 4 nights in Dec 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and cleverly designed.
Stayed 1 night in Nov 2023

10/10 Excellent

Bowdy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room layout was interesting and unique though still nice, and spacious. Everything was nice and clean and visually appealing. The front desk clerks were super friendly and helpful. Relatively easy access and a short drive to dining options. My biggest criticism is the parking is rather limited, especially if you have a bigger vehicle or pulling a trailer.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio room was perfect, very modern and comfortable. Especially liked the reading light on the bed, and the bathroom was nice with the fancy shower. Staff were terrific.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Oct 2023

8/10 Good

Glendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David, Spearfish

Liked: Cleanliness, staff & service, property conditions & facilities
Poor park for pickup and trailer.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Stayed 1 night in Sep 2023

10/10 Excellent

Cody

Stayed 1 night in Sep 2023

10/10 Excellent

Sheela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk customer service representative was the best! She went out of her way to make sure our stay was perfect!
Stayed 1 night in Aug 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel was very clean! However, I was not impressed with the 3rd shift check in lady. She came off rude, but every other encounter with staff was awesome. Will definitely be back!
Stayed 3 nights in Aug 2023

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Running toilet for two days and was not fixed so we had no choice but to move rooms and we did not have the room cleaned until 4th day after getting the ,aid in the hall to complain. Terrible experience.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New looking property. Convenient to freeway. Good breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Megan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel was okay. Front desk staff was not fantastic. The elevator didn't work and the staff didn't seem bothered at all by this. They didn't mention the broken elevator to me as they were checking me into the 3rd floor, so that was an unpleasant surprise. Apparently it had been broken for a while and I would have expected some apologies for my family having to carry our bags up all the flights of stairs but they didn't worry about apologies or friendliness in any case. I paid $200 for one night so that was rather expensive for apathetic staff and a broken elevator.

10/10 Excellent

Lalita

Stayed 1 night in Aug 2023

10/10 Excellent

Sharrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was personable, accommodating and on top of any request presented to them. The breakfast selection provided was quite good and the food area was always immaculate and continually replenished to accommodate guest. The only thing that would prevent me from staying here again would be no access to a hot tub.
Stayed 4 nights in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Would highly recommend staying here
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth, White Plains

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great and staff was super friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Jill M

Stayed 2 nights in Jul 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Room was very comfortable and clean. Front desk help was very pleasant and friendly to work with. Breakfast was good with some different options than just the usual continental breakfast. Breakfast hostess was fun, friendly, and helpful. Would definitely stay again.
Stayed 1 night in Jun 2023

8/10 Good

Sheri

Stayed 1 night in Jun 2023

8/10 Good

Cheri

Stayed 1 night in Jun 2023

10/10 Excellent

Erinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

4/10 Poor

THOMAS, OLYMPIA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is located immediately next to a major interstate highway and management has failed to take reasonable actions to mitigate the situation. The exhaust fans from the bathrooms apparently are simple exhaust pipes and they lack baffles to mitigate the noise from the interstate from following the same pipes back into the bathroom. The bathroom then becomes a noise megaphone back into the room. Aggravating this situation is a noisy air conditioning system that aggressively kicks in at random intervals during the night.
Stayed 1 night in May 2023

6/10 Okay

JOSEPH

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were nice and staff friendly… unfortunately, the hotel elevators are broken (and have been broken since Christmas). This made things very inconvenient with a second floor room. We had to walk from one end of the building to the other, use stairs, and lug luggage. A sign at the front desk offered to refund our money, but this was too late to book another room in the area.
Stayed 1 night in May 2023

4/10 Poor

Tara S

Travelled with family
Disliked: Staff & service
Not impressed
Very close to the interstate, so you will hear truck traffic all night long. The hot water was a big problem. The shower was either scolding hot or freezing cold, no in between. Breakfast was supposed to start at 6:00am, but there was nothing out (besides the cold items) even by 6:30. Overall, we were not impressed.
Stayed 1 night in May 2023

10/10 Excellent

Sadi

Stayed 1 night in Apr 2023

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property looked very nice, but sadly after arriving, many things were not in working condition. The elevator and ice machine (on my floor) were both out of order. One of the reasons I chose this hotel was that it had a pool and a hot tub, but when we arrived, we found out the hot tub had either been removed or was never there. I spent more to stay here because it looked really nice and had amenities other options didn't, but it turns out I paid more for things that weren't there or working.
Stayed 1 night in Apr 2023

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
For the price, we were very impressed with all that we were offered. There is a pool and a very good breakfast with lots of options. We had space for 6 of us to sleep comfortably in one room with a comfortable pull out couch. The pool was really cold and a little on the smaller side, but my kids didn't mind at all. The room itself was a little tiny, but it had lots of sleeping spaces which was the most important thing to us. It was all very clean and the staff was friendly and helpful.
Stayed 1 night in Apr 2023

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

AMMON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2023

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing wromg was the elevator didnt work. My dad struggled with the stairs.
Stayed 3 nights in Apr 2023