Exterior

Reviews of pentahotel Warrington

4 out of 5
pentahotel Warrington
Aston Avenue, Birchwood Business Park, Warrington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 282 out of 696 reviews" "
Rating 8 - Good. 235 out of 696 reviews" "
Rating 6 - Okay. 103 out of 696 reviews" "
Rating 4 - Poor. 46 out of 696 reviews" "
Rating 2 - Terrible. 30 out of 696 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Keauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and relax out the way from busy town centre.
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Dear Guest,Thanks for taking the time to review your stay at our hotel.It's wonderful to hear that you found our hotel to be a relaxing retreat away from the hustle and bustle of the town center. We're thrilled that you appreciated the cleanliness of our rooms and the condition of the hotel, showcasing our commitment to providing a clean and comfortable environment for our guests. Our team is also delighted that you recognized their dedication to service, as we strive to make every guest's stay exceptional. The amenities in our rooms, including the premium rain shower head and the complimentary bottle of water, are part of our effort to ensure that your stay is both comfortable and convenient, reflecting our unique Penta style.We hope to have the pleasure of welcoming you again soon.Best regards,Reception Team

6/10 Okay

Annie

Stayed 4 nights in Dec 2023
Response from Reception Team on 11 Jan 2024
Dear Annie,Thank you for taking the time to leave a review of your recent stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back in the future.Best regards,Reception Team

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough hotel but not really near anything! Appears to be on an industrial/business estate and is probably more catered for that.
Stayed 2 nights in Dec 2023
Response from Debbie, General Manager on 2 Jan 2024
Dear Daniel,Thank you for taking the time to share your feedback.It is a pleasure to know that you had a pleasant stay and we truly appreciate your feedback about our dedicated team, as this encourages us to continue upholding our high standards. We are however sorry that our location was not exactly what you were looking for, our team are always available to assist with directions and recommendations on the best way to make the most of the area.We look forward to welcoming you back again for an improved experience. Kind regards,Debbie, General Manager

4/10 Poor

Siu Yuet

Stayed 1 night in Dec 2023
Response from Debbie, General Manager on 17 Dec 2023
Dear Guest,Thank you for sharing a review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to be able welcome you back on a future visit. Kind regards,Debbie, General Manager

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Debbie, General Manager on 15 Dec 2023
Dear Peter, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back for a future visit.Kind regards,Debbie, General Manager

10/10 Excellent

Cam

Stayed 2 nights in Nov 2023
Response from Reception Team on 17 Dec 2023
Dear Cam,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Reception Team

10/10 Excellent

Vernan

Stayed 1 night in Nov 2023
Response from Reception Team on 17 Dec 2023
Dear Verna,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of seeing you again in the future. Kind regards,Reception Team

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant stay and the beds were comfortable- a good nights sleep
Stayed 1 night in Nov 2023
Response from Reception Team on 26 Nov 2023
Dear Justin,Thank you for this positive review.We're delighted to know that our beds provided you with a comfortable night's sleep, as we always strive to prioritize comfort for our guests. It's great to hear that you found the room cleanliness to be impeccable; our housekeeping team works diligently to maintain our high standards. We also appreciate your positive feedback on our service and room amenities, which are designed to offer a seamless and enjoyable stay.We hope to welcome you back soon for another pleasant experience.We look forward to seeing you again in the future.Best wishes,Reception Team

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023
Response from Debbie, General Manager on 15 Dec 2023
Dear Andrew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,Debbie, General Manager

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Debbie, General Manager on 19 Dec 2023
Dear Graham,Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you on your next visit.Kind regards,Debbie, General Manager

8/10 Good

Matthew

Stayed 1 night in Nov 2023
Response from George on 14 Dec 2023
Dear Matthew,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,George

8/10 Good

SEVERINE

Stayed 2 nights in Nov 2023
Response from George on 24 Nov 2023
Dear Severine,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,George

4/10 Poor

Dan

Stayed 1 night in Nov 2023
Response from Reception Team on 20 Nov 2023
Dear Dan,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Reception Team

6/10 Okay

craig

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Reception Team on 20 Nov 2023
Dear Craig,Thank you for taking the time to review your stay with us.We are sorry that you were not completely satisfied with your room, we have noted your feedback and will actively address it. We do request that any issues or concerns that you may have, be brought to the attention of our reception team during your visit so that they may be promptly addressed, we are disappointed that we did not have this opportunity.We look forward to welcoming you back.Kind regards,Reception Team

10/10 Excellent

GAVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from George on 13 Nov 2023
Dear Gavin,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,George

10/10 Excellent

Troy

Stayed 1 night in Nov 2023
Response from Reception Team on 18 Nov 2023
Dear Troy,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,Reception Team

6/10 Okay

Louise

Travelled with partner
Bacon was cold , and hotel was cold . Exspensive too
Stayed 1 night in Nov 2023
Response from Reception Team on 13 Nov 2023
Dear Louise,Thank you for sharing your opinion with us.We are glad to hear that you appreciated the room amenities during your stay. However, we apologize for the cold bacon and the overall temperature in the hotel. We are currently in the process of installing a new chiller, which will improve the heating and cooling system in the coming weeks. We understand that our prices may not suit everyone's budget, but we strive to provide a unique and comfortable experience with our Penta style and various amenities, such as our 24-hour bar and lounge games.We hope that you will return on a future occasion.Kind regards,Reception Team

6/10 Okay

Sam

Liked: Staff & service
Shower pressure bit crap but livable
Stayed 1 night in Nov 2023
Response from Reception Team on 7 Nov 2023
Dear Sam,Thank you for taking the time to share your review.Thank you for bringing this matter to our attention and we will be reviewing it with our housekeeping department. We urge our guests to inform reception of any issues or concerns at the time so that we may take the appropriate action.Thank you again; we hope that you will return. All the best,Reception Team

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Reception Team on 7 Nov 2023
Dear Chris,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Reception Team

10/10 Excellent

Habeeb

Stayed 1 night in Oct 2023
Response from Debbie, General Manager on 30 Oct 2023
Dear Guest,Thank you for positively reviewing your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on your next visit to Warrington. Kind regards,Debbie, General Manager

10/10 Excellent

Shaun

Stayed 1 night in Oct 2023
Response from Debbie, General Manager on 26 Oct 2023
Dear Shaun,Thank you for your positive review, we appreciate it.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Debbie, General Manager

10/10 Excellent

Baris

Stayed 1 night in Oct 2023
Response from Reception Team on 25 Oct 2023
Dear Baris,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Reception Team

10/10 Excellent

Adam

Stayed 1 night in Oct 2023
Response from Reception Team on 25 Oct 2023
Dear Guest,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Reception Team

10/10 Excellent

Geoff

Stayed 1 night in Oct 2023
Response from Reception Team on 25 Oct 2023
Dear Geoff,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again. Best wishes,Reception Team

8/10 Good

julian

Stayed 2 nights in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Julian,Thank you for letting us know that you enjoyed your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back soon.Best wishes,BeckaReception Team

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Mick,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back in the future.Best wishes,BeckaReception Team

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room and the bathroom wasn't the cleanest unfortunately, and although the window was shut, the road noise was really loud. The breakfast was good and the staff were friendly.
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Guest, Thank you for taking the time share your feedback with us.We are glad to hear that you enjoyed our breakfast and found our staff to be friendly. Your kind words are greatly appreciated.We apologize for the cleanliness issues you encountered in your room and the noise from the road. Our team strives to maintain a high standard of cleanliness, and we will address this matter with them. As for the noise, we recommend requesting a room on the higher floors and facing the car park side for a quieter stay during your next visit.It would be a pleasure to have you return.Best wishes,BeckaReception Team

10/10 Excellent

Graham

Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Graham,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will stay with us again many more times in the future. Best wishes,BeckaReception Team

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Ellie,Thank you for taking the time to let us know your opinion of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Best wishes,BeckaReception Team

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear William,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back again in the future. Many thanks,beckaReception Team

4/10 Poor

Kwok Man joeny

Stayed 3 nights in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Kwok Man,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,beckaReception Team

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality
Wonderful staff, very nice clean hotel with everything you need. Bit noisy with idiots arguin (probs a 1 off) but the hotel was brilliant. Easy access from motorway, convenient quiet business park. You have to pay parking but only a fiver a night.
Stayed 1 night in Oct 2023
Response from Reception Team on 20 Oct 2023
Dear Amy,Thank you for sharing your review.We are thrilled to hear that you found our staff wonderful and the hotel clean and well-equipped. Our team always strives to provide excellent service and a comfortable stay for our guests.We apologize for any noise disturbance you experienced during your stay. We do our best to ensure a peaceful environment for all guests, and we recommend requesting a room on the 3rd floor, carpark side for a quieter experience in the future. Regarding the parking fee, we aim to keep it as affordable as possible at 5 per night for our guests, while maintaining the security and convenience of our on-site parking.We hope to welcome you here again.All the best.BeckaReception Team

10/10 Excellent

Wayne

Stayed 3 nights in Sep 2023
Response from Reception Team on 20 Oct 2023
Dear Wayne,Thank you for this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next visit.Best wishes,BeckaReception Team

8/10 Good

Emma

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Rooms did not have working air-conditioning, so was very hot and stuffy in room (even with a fan). Have stayed here before, and it has been comfortably temperature controlled ok. Dining menu is great - tasty! Staff are friendly too. Unfortunately they got rid of the Pentafriends member free express breakfast to go (pastry, fruit, drink) which was disappointing.
Stayed 1 night in Aug 2023
Response from . on 12 Sept 2023
Dear guestSounds like penta has captured your heart with our uniqueness and amazing penta staff! I will happily pass along your comments back to the team. Thank you for taking the time to write your review and we hope to see you again soon! Best regardsFront Office Team x

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from . on 12 Sept 2023
Hi KevinThank you for the fantastic review of your stay with us at Pentahotel Warrington and for taking the time to share this.It is always nice to read that our guests enjoyed their stay and I am really pleased that we got things right for you.We hope to see you again soonDebbie

10/10 Excellent

Darren

Stayed 1 night in Sep 2023
Response from . on 27 Sept 2023
Hi DarrenThanks for taking the time to score us following your recent visitHope to see you again soonFront Office Team x

8/10 Good

John

Stayed 1 night in Aug 2023
Response from . on 12 Sept 2023
Hi JohnGreat to see you enjoyed your stay with us and we hope to be able to see you again soonDebbie

6/10 Okay

Duncan

Stayed 1 night in Aug 2023
Response from . on 27 Sept 2023
Hi DuncanThank you for taking the time to leave a review following your visit.We hope to see you again soonFront Office Team x

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023
Response from . on 31 Aug 2023
Hi JohnathanGreat to see you enjoyed your stayHope to see you again soonFront Office Team x

8/10 Good

Chak Fai

Stayed 4 nights in Jul 2023
Response from . on 15 Aug 2023
Hi Chak FaiThanks for your scoring following your recent visit. We do hope to be able to welcome you back again soonFront Office Team x

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from . on 15 Aug 2023
Hi PaulIt seems we didnt get things quite right for you!. we do hope we can see you again soonThanksFront Office Team x

10/10 Excellent

Barry

Stayed 1 night in Jul 2023
Response from . on 31 Aug 2023
Hi BarryGreat to see you you enjoyed your stayHope to see you again soonFront Office Team x

10/10 Excellent

Simon

Stayed 1 night in Jul 2023
Response from . on 15 Aug 2023
Hi SimonThanks for the great scoring following your visitHope to see you again SoonFront Office Team x

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we were looking for
Really friendly staff. Nice reception/bar/eating areas
Stayed 1 night in Jul 2023
Response from . on 28 Jul 2023
Hi JohnThank for the great review and for choosing us on this occasion.Hope to see you again soon!Front Office Team x

6/10 Okay

Lisa

Stayed 2 nights in Jul 2023
Response from . on 28 Jul 2023
Hi LisaThank you for your recent review, however it seems we need to be more on point to get a 10Hope we can get this right next time should you choose to visit us againFront Office Team x

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Live music was good. Friendly staff
Stayed 1 night in Jul 2023
Response from . on 28 Jul 2023
Hi StephenGreat to see you enjoyed your stay and the live musicWe aim to have an artist in the lounge a couple of times a month to entertain our guestsHope to see you again soonFront Office Team x

4/10 Poor

Cathy

Stayed 1 night in Jul 2023
Response from . on 28 Jul 2023
Hi CathyApologies as it seems we didnt get things quite right for youThank you for choosing Penta Warrington on this occasionFront Office Team x

8/10 Good

Leah

Stayed 2 nights in Jun 2023
Response from . on 28 Jul 2023
Hi LeahIt seems we didnt get things quite right for youWe hope to do so in the future should you choose to visit us againFront OfficeTeam x

10/10 Excellent

Michelle

Stayed 1 night in Jun 2023
Response from . on 28 Jul 2023
Hi MichelleThank you for your review and great to see you enjoyed your stayHope to see you again soonFront Office Team x