Desk, iron/ironing board, free WiFi, bed sheets

Reviews of De Vere Latimer Estate

3 out of 5
De Vere Latimer Estate
Latimer, Chesham, England

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 309 reviews" "
Rating 8 - Good. 84 out of 309 reviews" "
Rating 6 - Okay. 72 out of 309 reviews" "
Rating 4 - Poor. 36 out of 309 reviews" "
Rating 2 - Terrible. 20 out of 309 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, amenities
Given it's January and the weather is cold there was no blanket and only a thin duvet. We couldn't get the radiator in the room to come on - so a little chilly. Water was slow to drain in bathroom sink.
Stayed 1 night in Jan 2024
Response from Bea on 24 Jan 2024
Dear Jeremy,Thank you for your feedback. I have passed on your comments to maintenance and the house keeping department.We hope to welcome you back to Latimer soonKind Regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was a present for my daughter (mini moon) - staff had spent time to prepare the suite with hearts and welcome - superb service. Thank You DeVere team
Stayed 1 night in Dec 2023
Response from Bea on 24 Jan 2024
Dear David,We are so pleased you had a lovely stay with us and hope to welcome you back soon.Best Wishes

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from Bea on 24 Jan 2024
Dear Alexander,Thank you for the great review,We hope to see you at Latimer again soonBest Wishes

2/10 Terrible

Adrian

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel bit noisy in the mews building
Hotel was lovely, noise from doors banging all night annoying , fire doors rattled with every open and close of the door. Bar food not complete meal, breakfast great though.
Stayed 1 night in Dec 2023
Response from Bea on 24 Jan 2024
Dear Liz,Thank you for the feedback. I have passed your comments on to the F & B department.Kind Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bea on 24 Jan 2024
Dear Christopher,Thank you for the five star rating,We hope to welcome you back to Latimer very soon.Best Wishes

2/10 Terrible

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

judith

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ok , bed comfortable. Shower was terrible, took 15 minutes to get warm water through & when we told them at checkout, we was told it’s an old building !
Stayed 1 night in Nov 2023
Response from Bea on 28 Nov 2023
Dear Judith,Thank you for your feedback. I have passed on your comments to the relevant departments. We are in the process of up dating our heating system so hopefully if you stay with us again you'll be able to enjoy instant hot water.Kind RegardsBernadette Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jasmine, Guest Relations on 13 Nov 2023
Dear Anonymous,I'm glad you enjoyed your stay.We hope to see you again.Many thanks,Jasmine

10/10 Excellent

Jayne

Stayed 1 night in Nov 2023
Response from Jasmine, Guest Relations on 13 Nov 2023
Dear Jayne,Thanks for the great review. I'm glad you enjoyed your stay. We look forward to welcoming you back.Many thanks,Jasmine

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented hotel.. lovely room, very comfortable and clean.
Stayed 1 night in Nov 2023
Response from Bea on 28 Nov 2023
Dear James,Thank you the great review. We are delighted you were happy with your room and that you enjoyed your stay.We hope to welcome you back to Latimer very soon.Warm Regards,Bernadette Guest Relations

10/10 Excellent

Howard

Stayed 1 night in Nov 2023
Response from Jasmine, Guest Relations on 13 Nov 2023
Dear Howard,Thanks for the great review.I'm glad you enjoyed your stay and look forward to welcoming you back.Many thanks,Jasmine

6/10 Okay

Julia

Business traveller
Disliked: Staff & service
Not great
Very disappointed with this hotel- room very ordinary Breakfast was terrible and chaotic Almost impossible to contact them by phone Would not return
Stayed 2 nights in Oct 2023
Response from Jasmine, Guest Relations on 13 Nov 2023
Dear Julia,I'm so sorry that your experience with us was not up to the standard we'd expect. We are always looking for areas to improve as we want every guest to receive five star service so I have passed on your comments to our management team.Many thanks,Jasmine

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable, staff friendly however short staff in restaurant waiting was 1.5 hours for food which was nice but cold on arrival.
Stayed 1 night in Oct 2023
Response from Jasmine, Guest Relations on 30 Oct 2023
Dear Mary,Thanks for the review. I'm so glad you enjoyed your stay with us. I'm sorry that the food took a long time to arrive. I have passed the feedback on to our Food and Beverage manger.Many thanks,Jasmine

10/10 Excellent

Roc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a real treat
It was a real treat, after the awful stay I had in the first two days of my trip. I will be back. Great staff and an amazing place.
Stayed 3 nights in Oct 2023
Response from Jasmine, Guest Relations on 23 Oct 2023
Dear Roc,Thank you for such a great review. I'm so glad you enjoyed your stay.We look forward to seeing you again.Many thanks,Jasmine

8/10 Good

Deb

Stayed 1 night in Oct 2023
Response from Jasmine, Guest Relations on 23 Oct 2023
Dear Deb,Thanks for the rating.We hope to see you again.Many thanks,Jasmine

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jasmine, Guest Relations on 23 Oct 2023
Dear Sarah,Thanks for leaving a review.We look forward to welcoming you back.Many thanks,Jasmine

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Ok but not wow
The room rates are ok but food and drink overpriced. Room was very small and hot. Bathroom quite tired.
Stayed 1 night in Aug 2023
Response from Jasmine, Guest Relations on 11 Sept 2023
Dear Neil,Thank you for leaving a review. Unfortunately we don't have air conditioning in the bedrooms but there is a fan in every room.Many thanks,Jasmine

10/10 Excellent

Owain

Stayed 1 night in Aug 2023
Response from Jasmine, Guest Relations on 11 Sept 2023
Dear Owain,Thanks for the great review.We look forward to seeing you again.Many thanks,Jasmine

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, comfortable room and good choice for dinner and breakfast. Would stay again.
Stayed 1 night in Aug 2023
Response from Jasmine on 11 Sept 2023
Dear David,Thanks for the 5* review.Glad you enjoyed your stay especially dinner and breakfast.Many thanks,Jasmine

4/10 Poor

Caron

Stayed 1 night in Aug 2023
Response from Jasmine on 11 Sept 2023
Dear Caron,Thank you for leaving a review.We hope to see you again.Many thanks

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous venue for a wedding and romantic stay
Even with the inclusion of a nice fan, the rooms can get hot in the summer. The windows are open, but are difficult to close. I loved the bath in the junior suite! Everything else was fantastic. The staff at the bar and restaurants were top notch!
Stayed 2 nights in Aug 2023
Response from Jasmine, Guest Relations on 23 Aug 2023
Dear Meghan,It's so glad you enjoyed your stay with us. Thank you for posting some lovely photos. The junior suites are definitely a great place to relax and unwind and I'm glad to hear you found our food and beverage team so helpful.We hope to see you again soon.Many thanks,Jasmine

8/10 Good

Stagefreight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jasmine, Guest Relations on 23 Aug 2023
Dear Stagefreight,Thank you for leaving a review. We're glad you enjoyed your stay and hope to see you again soon.Many thanks,Jasmine

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Jasmine, Guest Relations on 3 Aug 2023
Dear David,Thanks for leaving us such a great review.We look forward to welcoming you back next time you're in the area.Many thanks,Jasmine

8/10 Good

michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jasmine, Guest Relations on 3 Aug 2023
Hi Michael,I'm glad you enjoyed your stay.We hope to see you again soon.Many thanks,Jasmine

8/10 Good

Mark

Stayed 1 night in Jul 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
HI Mark,Thanks for leaving us a review.We hope to see you again soon.Many thanks,JasmineGuest Relations

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi Michael,We hope to see you again soon.Many thanks,JasmineGuest Relations

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi John,Thanks for the fantastic review.Many thanks,JasmineGuest Relations

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi Paul,Thank you for the fantastic review.I'm glad you enjoyed your stay.Many thanks,JasmineGuest Relations

10/10 Excellent

Naomi

Stayed 1 night in Jul 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi Naomi,Thanks for the fantastic review.We look forward to seeing you again.Many thanks,JasmineGuest Relations

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Dear Christopher,So glad you enjoyed your stay with us.Many thanks,JasmineGuest Relations

2/10 Terrible

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi James,I was sorry to read your review. Please get in touch so I can make this up to you.Many thanks,JasmineGuest Relations

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De vere Latimer
First rate. Lovely well-kept grounds, smart functional clean room, friendly staff, great spa/pool. Suited my stay for work perfectly.
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on 27 Jun 2023
Hi Janet,So glad you enjoyed your stay with us. John, our Head Gardener will be happy to hear that you appreciated his hard work. We hope to welcome you back soon.Many thanks,Jasmine

2/10 Terrible

Matt

Business traveller
Disliked: Staff & service, property conditions & facilities
Very hot day. No fan in room - took over 3 hours and several calls to reception before getting one. room cramped and not enough desk space for laptop. disappointing visit, will not be back
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on 27 Jun 2023
Hi Matt,I'm so sorry it took so long for us to get a fan to you. There should be a fan in each room but it seems this time we let you down and I apologise.Many thanks,Jasmine

2/10 Terrible

Lee

Business traveller
I left within 3hrs of checking in and drove 4hrs home after trying to call reception 4 times to see if at least a fan was available in the terribly hot room. That also appeared to be in the roof with very poor ventilation (room no 49). Couldn't even discuss at check out as at least 8 people in queue and one poor very polite member of staff on desk who had been the person who also had to chase several people when I arrived at 3.30pm as room wasn't even ready. Really disappointing as looks great online!
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on 27 Jul 2023
Hi Lee,I was so sorry to read your review. Please get in touch with me so that we can make this up to you.Many thanks,JasmineGuest Relations

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on 27 Jun 2023
Dear Simon,Thank you for the fantastic review. We hope to see you again soon.Many thanks,Jasmine

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Old House with great views.
Receptionist not overly frienfly but efficient. Room was lovely in Old House. 4 out of 5 pumps at the bar werent working!! Surely someone can change s barrel?? Breakfast was good.
Stayed 1 night in Jun 2023
Response from Jasmine, Guest Relations on 27 Jun 2023
Hi Christopher,Thank you for leaving us a review. It's good to hear that you enjoyed your breakfast and your lovely room in the Mansion house. I apologise for the availability issues in the bar during your stay. This is something we try to avoid so appreciate your feedback.We hope you'll come and visit again soon.Many thanks,Jasmine

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Really enjoyed staying here. Lovely hotel and staff. And value for money
Stayed 1 night in Jun 2023
Response from Jane, Customer Service on 9 Jun 2023
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

8/10 Good

Adam

Stayed 2 nights in May 2023
Response from Jane, Customer Service on 9 Jun 2023
Many thanks for your lovely feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

8/10 Good

david

Stayed 1 night in May 2023
Response from Jane, Customer Service on 9 Jun 2023
Many thanks for taking the time to leave your feedback.I am delighted to read that you enjoyed your stay.I hope we get to welcome you back to Latimer again.

6/10 Okay

Anne

Travelled with partner
Liked: Staff & service
May 24th 2023 to morning of May 25th 2023 - The Room was a decent size and the bed was quite comfortable. The shower area had a issue with the cap near the end of the shower fixture. My Husband and I were trying to enjoy a comfortable Anniversary evening and it was anything but, a noisy table with College kids being rude and obnoxious did not enable us to have our meal in peace. A lot of vicious jokes being made around our special evening, I left the dinning hall almost in tears it was an awful evening. My rating on this particular stay is only at a 5 out of 10. Hubby and I will enjoy a simulated Anniversary Evening at our local Restaurant in Halifax, Nova Scotia, Canada.
Stayed 1 night in May 2023
Response from Jane, Customer Service on 9 Jun 2023
Many thanks for taking the time to leave your feedback with regards to your recent visit to Latimer Estate.I am so sorry to hear that you experienced issues with other guests in the restaurant during your stay. I will speak to the Food & Beverage Manager to ensure this does not happen again.I do hope this will not deter you from visiting Latimer again when you are next in the United Kingdom

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
Love the location, grounds and age of the main house. Customer service was impeccable. Was able to recover from jetlag and just chill for a couple of days which is exactly what I needed.
Stayed 2 nights in May 2023
Response from Jasmine, Guest Relations on 15 May 2023
Dear Rob,Thank you so much for your fantastic review. Hearing that you found the service here at Latimer 'impeccable' is exactly the kind of feedback we strive for. We hope to see you again soon.Many thanks,

6/10 Okay

Mark

Stayed 1 night in May 2023
Response from Jasmine, Guest Relations on 15 May 2023
Dear Mark,Thank you for rating our hotel. We hope you'll visit again so we can offer you the five-star service I know we are capable of delivering.Many thanks,Jasmine

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly there, but just lacking a bit.
The room itself was very good, clean, tidy everything in it’s place were it should be and it was not possible to fault the breakfast. but the room was lacking. I have stayed in all sorts of hotels and De Vere portrays itself a cut above the norm, the more normal hotels usually supply face tissues in the bathroom, at least 1 bottle of drinking water and USB charging points built into the 13amp sockets, De Vere had none of these. So no I can’t rate it top. I have limited hearing, yet I could hear people moving about outside my room late at night, so sound proof was not up too scratch either..
Stayed 1 night in May 2023
Response from Jasmine, Guest Relations on 15 May 2023
Dear Graham,Thank you for taking the time to leave us a review. I'm so glad that your room was nice and clean and that you enjoyed your breakfast with us. I do hope you'll come and visit us again.Many thanks,Jasmine, Guest Relations

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Picturesque surroundings, shame about the hotel
Some staff were rude. Room was not properly cleaned. Spa is in need of maintenance. Some staff need more training. Rooms away from the main building (where the spa, restaurant and bar are) are a long walk outside. Bar food was bland (microwaved and tinned ingredients). Overall unpleasant. Wouldn't recommend. Parking was free though.
Stayed 1 night in Apr 2023
Response from Jasmine, Guest Relations on 25 Apr 2023
Dear Anonymous,Thank you for taking the time to leave a review. It's really disappointing to hear that your experiences with some of our staff were not to the standard we'd expect. We are focusing on training as we want all guests to receive a high-level of customer service.Many thanks,

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Jasmine, Guest Relations on 18 Apr 2023
Hi David,Thank you for the fantastic review. We look forward to seeing you again soon.Many thanks,

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023
Response from Jasmine, Guest Relations on 18 Apr 2023
Dear Andrew,Thank you for giving your stay such a fantastic rating.We hope you'll visit again soon.Many thanks,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel poor breakfast
A one night stay following landing a Heathrow, great room and really modern. Bed was comfy, rooms are a little small but did the trick for what we needed. Only disappointment was the breakfast (for a few) most of the items had run out well before the end of the breakfast period, no bacon or hash browns and when the staff did cook additional items it was very limited and went before you could get to it - quite poor considering it was an additional charge
Stayed 1 night in Apr 2023
Response from Jasmine on 14 Apr 2023
Dear Lisa,Thank you for leaving a review. We're definitely convenient for Heathrow airport. I'm glad you found the beds comfy. I've taken on board your feedback regarding availability at breakfast. Hopefully you'll come and stay with us again so we can exceed your expectations.Many thanks,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jasmine on 14 Apr 2023
Thank you for your positive review of our hotel.Many thanks,