Lake

Reviews of The Terrace at Lake Junaluska

3.5 out of 5
The Terrace at Lake Junaluska
689 North Lakeshore Drive, Lake Junaluska, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 228 reviews" "
Rating 8 - Good. 49 out of 228 reviews" "
Rating 6 - Okay. 19 out of 228 reviews" "
Rating 4 - Poor. 15 out of 228 reviews" "
Rating 2 - Terrible. 9 out of 228 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Lagrange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ermal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Professional and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Farid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with nice breakfast buffet… It is quiet and clean.

10/10 Excellent

Eloy

Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Travelled with family
Liked: Amenities, property conditions & facilities
We loved our stay & will be back!
Stayed 4 nights in Dec 2023

8/10 Good

Cindy

Travelled with group
Very quite and beautiful view
Stayed 4 nights in Dec 2023

10/10 Excellent

Allison

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
The MOST friendly staff ❤️ so accommodating and kind. We stayed over the holidays and they were AMAZING 🤩 the views from the hotel are so beautiful
Stayed 3 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, rooms were clean and breakfast was like a real hot breakfast should be with a buffet and beautiful lake views from the dining hall. Highly recommend this special stop!
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Diane on 8 Dec 2023
Thank you for the great rating & the photos. We love the view here too. Hope you'll return and experience Lake Junaluska in all the seasons of the year.

10/10 Excellent

MARTHA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice views. Basic amenities. Needs more dining options. Currently only breakfast available. Had to go to Clyde for dinner.
Stayed 1 night in Nov 2023
Response from Diane on 6 Dec 2023
Thank you for the great review Martha. Fortunately we have many restaurants in the area to satisfy your tastes. Please come back soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Diane on 29 Nov 2023
Thanks for a great response. I hope you'll come back again soon.

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff was wonderful!
Stayed 1 night in Nov 2023

10/10 Excellent

Christie, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loving the views over the lake daily!
Stayed 2 nights in Nov 2023

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located in between picturesque mountains. The lake was amazing. The walking trails amazing and onsite dinning was delicious. The staff and community were warm and welcoming. Such an amazing oasis of peace and tranquility.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beds were very comfy, also enjoyed the views and area of lake junaluska
Stayed 5 nights in Nov 2023

8/10 Good

Heidy

Travelled with family
Property is very dated and needs to be updated . Even though not smoking the room and hallway had traces of smoke smell
Stayed 1 night in Nov 2023
Response from me on 21 Nov 2023
Thank you for your feedback. I hope you enjoyed your stay at the hotel. There are plans for updates to that hotel coming in 2024 into 2025. We hope you book with us again and see the improvements that will be made.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
When I viewed this property on Expedia, it failed to mention that is was a "religious compound". My husband and I felt scrutinized by other guests. It was extremely uncomfortable. Our check in time was 4pm. We arrived at 4pm. Our room was NOT ready until after 6pm. The ladies at the front desk were NOT friendly or able to do their jobs. The place was clean, but sterile. The view was beautiful, but there is a strange feeling you get when you are there. It NEEDS to be advertised as a RELIGIOUS COMPOUND for religious groups. I would NOT recommend it.
Stayed 1 night in Oct 2023
Response from Cory N. on 31 Oct 2023
Good afternoon Monica,I am glad to hear you found our property/setting beautiful and clean. I am saddened to hear you felt unwelcomed by other lodging guests and not supported by our front desk team. Lake Junaluska Conference & Retreat Center caters to groups of all kinds (weddings, corporate retreats, religious conferences, etc.) and individual non-group travelers. We do greatly appreciate your feedback and will review our listing to see how we might be able to share some of Lake Junaluska's history with guests that are considering a visit to our area.We do hope to have the opportunity to welcome you back.

8/10 Good

Yan

Liked: Cleanliness, staff & service
It is a beautiful area with lake view.
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
We are blessed to be surrounded by the beauty of the property, as well as the Mountains of Western North Carolina! We hope you get to visit with us again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
Thank you, Brian! We hope you will visit us again soon!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
Thank you for choosing to stay with us, Heather! We hope you will visit us again!

8/10 Good

Jitendra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
Thank you for choosing Lake Junaluska! We hope to have you visit again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here before. It is a beautiful area and nice accommodations.
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
We are so thankful that you chose to stay with us again!

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
Thank you for choosing to stay with us! We hope to see you again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023
Response from Charlotte on 23 Oct 2023
Thank you Peter for your response. We are so glad you enjoyed your stay. Please return soon.

10/10 Excellent

Srini, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to lake view
Stayed 1 night in Oct 2023
Response from JMS on 13 Nov 2023
Thank you for choosing Lake Junaluska! We appreciate you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside with Mountain Views
Wonderful hotel in a beautiful location. A great place for a tranquil mountain retreat.
Stayed 1 night in Oct 2023
Response from Charlotre on 23 Oct 2023
Thank you for your great review. We are thrilled you found it peaceful and relaxing.

8/10 Good

Beryl

Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JMS on 13 Nov 2023
Thank you, Diane!

6/10 Okay

Liudmyla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is clean, but the beds are not comfortable and there was a persistent noise all night (probably from a big facility-level air conditioner). They also advise the things they don't have. I planned to have my birthday dinner there, but their restaurant is not working; the pool is closed and it's not even a hotel pool, it's just a community pool 5 min walk from the hotel. It's just misleading to advertise what they don't have.
Stayed 1 night in Sep 2023
Response from Cory N. on 31 Oct 2023
Good afternoon Liudmyla,Thank you for taking the time to leave some feedback from your recent stay. We've reviewed our listing/amenities on Expedia to ensure our property is portrayed as accurately as possible. Unfortunately our Dining Room only offers a daily hot breakfast, unless serving lunch or dinner as scheduled by a group. We do hope you enjoyed your birthday at Lake Junaluska and look forward to welcoming you back in the future.

10/10 Excellent

Bindu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful and serene places. The staff was very helpful and approachable. Excellent location too.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully situated in the mountains on the lake. Walking path around the lake is a perfect way to start the day.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cory N. on 17 Sept 2023
Thank you Ariel. We are happy to see you had a great experience at Lake Junaluska.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cory N. on 17 Sept 2023
Thank you for the positive review Chandra. We are glad you enjoyed your time at Lake Junaluska.

10/10 Excellent

leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake Junaluska is beautiful. The Terrace Hotel is very nice. We enjoyed our view overlooking the lake. The staff is awesome and people are so friendly. Lots to do, including walking around the lake and kayaking. We will be back. 😊
Stayed 1 night in Sep 2023
Response from Cory N. on 17 Sept 2023
Thank you for taking the time to review your stay Leanne. We are thrilled you enjoyed your time with us, and look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Please Consider Staying Somewhere Else
We booked at the Terrace Inn, but we were moved to the Lambuth Inn upon arrival. “Due to a glitch” in the system our room wasn’t available. Once we were settled in at the Lambuth Inn, we were forced out the room due to an ant invasion. Our new room came with used wash clothes hanging in the shower and a dirty bathtub with leftover soap. Apparently housekeeping had marked the room as ready before it was completely clean. To add insult to injury, we had to drive back to the Terrace Inn for breakfast each morning, which ended at 9:00 in the morning. I contacted the manager with no response. Needless to say, we won’t book at either of these places again.
Stayed 2 nights in Sep 2023
Response from Cory N. on 17 Sept 2023
Good afternoon Ms. Simmons,I certainly am sorry to hear of your poor experience during your recent visit. I can assure you your experience is not our norm, and we do hope to have the opportunity to welcome you back. I have sent you an separate follow-up response regarding your experience.

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Vanessa. We hope to have the opportunity to welcome you back to Lake Junaluska so we strive to provide you a ten out of ten experience on your next visit.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peaceful stay, beautiful view
Stayed 1 night in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you Ralph. We are glad you enjoyed your time at Lake Junaluska, and look forward to welcoming you back in the future.

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for the positive review John. We are glad you enjoyed your time with us at Lake Junaluska.

10/10 Excellent

Tamara

Stayed 1 night in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Tamara. We are glad to hear you enjoyed your time with us, and look forward to welcoming you back in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Robert. We do hope to have the opportunity to welcome you back to Lake Junaluska so we strive to provide you a ten out of ten experience on your next visit.

8/10 Good

Sachidanandam, bowling green

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No room service. No restaurant. No daily room cleaning. No closeby restaurant. The only plus point is on the lake. It feels like living in a church ad you are bombsrded by religious symbols and messages everywhere.
Stayed 2 nights in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for taking some time to review your experience with us Sachidanandam. I am sorry to hear you didn't better enjoy your time with us. We do hope to have the chance to welcome you back in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Recommend
Beautiful hotel with wonderful surroundings and friendly service oriented staff
Stayed 2 nights in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Nancy. We are glad to hear you enjoyed your time with us, and look forward to welcoming you back in the future.

10/10 Excellent

Austen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere
Nice place no worry of theives like our last motel.
Stayed 1 night in Aug 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Austen. We are so glad you enjoyed your time with us, and hope to see you again soon.

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Cory N. on 17 Sept 2023
Good afternoon Susan,I am sorry to see we feel short of providing you a positive experience on your trip to Lake Junaluska. I know your experience is not our norm, and we hope to have the opportunity to prove it to you in the future.

8/10 Good

Randy

Stayed 2 nights in Jul 2023
Response from Cory N. on 17 Sept 2023
Thank you for the review Randy. We hope to have the opportunity to welcome you back to Lake Junaluska so we strive to provide you a five out of five experience on your next visit.