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Reviews of Sleep Inn & Suites at Concord Mills

2.5 out of 5
Sleep Inn & Suites at Concord Mills
7821 Gateway Lane, Concord, NC

Reviews

7.6

Good

Rating 10 - Excellent. 306 out of 948 reviews" "
Rating 8 - Good. 305 out of 948 reviews" "
Rating 6 - Okay. 182 out of 948 reviews" "
Rating 4 - Poor. 88 out of 948 reviews" "
Rating 2 - Terrible. 67 out of 948 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, amenities
Very clean and nicely kept up to date. The breakfast offered lots of options. Bed was very comfortable. Only heavy curtains on the windows facing the parking lot and when opened everyone had a clear view into the room. Some light curtains would be nice. Disappointing that the pool was closed.
Stayed 3 nights in May 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 25 May 2024
Dear Trevor,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything I needed very well kept accommodations
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Trevor,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean cranky at front desk
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Dear Trevor,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Lavita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very clean safe and the workers are friendly I will always stay here when I’m in town
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Lavita,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Jennifer

Stayed 1 night in May 2024

10/10 Excellent

Bruce

Stayed 1 night in May 2024
Response from General Manager on 26 May 2024
Dear Bruce,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Tammy

Liked: Staff & service, property conditions & facilities
Busy area but was an excellent stay
Stayed 3 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Tammy,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Lucky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was filthy
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Lucky,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Great location, 2 to 3 mins away from Big shopping mall. Fantastic food options from fast food to restaurants. Variety of selections from the free breakfast provided by the Hotel every morning. Great stay.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Ali,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

BRITTANY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The faucet in my room wasnt working properly, extra toilet paper wasnt in the room, shower head was leaking horribly, and for a stay of 4, only two towels and bath clothes were provided. I had to go to the front desk numerous times for inconveniences due to me paying to stay somewhere that lacked things that my own home doesnt. Staff was great. The woman at check in was SUPERIOR and very informative. However, maintenance needs to make the necessary adjustments.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Brittany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Darrin

Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Darrin,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Kevin, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay but needs updated
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kevin,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Charmain

Liked: Staff & service
Disliked: Property conditions & facilities
The mattress are placed on slick white boards. This resulted in having to constantly push the mattress back into place.
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Charmain,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE! I will say, the staff were very nice. Very convenient to shopping & eateries. That’s probably all the positives. As soon as I walked in, I regretted not getting trip protection and leaving. It smelled like straight weed upon arrival. People were just watching from the ledge up stairs. Our hotel room door was broken. We left to grab dinner and came back, the door was ajar. Another time, when I double checked the door, it just pushed open. Usually a secure room door will close on its own. Every morning we woke up to the smell of weed. The beds move. My child banged her knees on the bed frame as the mattress wasn’t secure. Phone to front desk didn’t work. Shower leaks all over the “bathroom” floor. I will NEVER stay at another Sleep Inn again.
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Rosalyn

.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Rosalyn,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Julia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great service, very clean and staff was helpful whenever we needed anything. My only issues were the beds move from the slightly touching which is concerning with little kids. I couldn’t read the numbers on the room thermostat because it was broken so just a few things. The breakfast was okay but needed more options and would have preferred real eggs over instant. Overall not bad and staff again was great!
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Julia,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Laquanda

Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Laquanda,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Susan, Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice ,professional staff, breakfast was great
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Susan,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Steven,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Rylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were all clean, house keeping was on top of trash and towels everyday. Friendly.
Stayed 3 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Rylie,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

quinn

Disliked: Property conditions & facilities
Cheap hotel, you pretty much get what you pay for. The originally put me in 327 or something like that. Door was messed up, looked like someone took a crowbar to the door. I went to the front desk and asked if I could change rooms, she changed it with no problem. But fix that door!!
Response from General Manager on 29 Feb 2024
Dear Quinn,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Janna,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Charlie

Business traveller
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Charlie,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Brandi

Disliked: Staff & service, property conditions & facilities
Don’t stay here
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Brandi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Daniel,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Robert. james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely nice rooms were as expected quality and comfort close to food and stores
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Robert,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is located in a great place with lots of shopping and dining close by. The staff was very nice. Unfortunately, we were not happy with several things. In the room the phone did not work, the table had a broken leg, the outlet for the hair dryer was broke and unable to be moved to another outlet, and the hallway smelled like marijuana. On top of that, we have never stayed in a hotel with only a shower. Having a three-year-old with us and no bath was not fun for 3 days!
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Michelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Tashika

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Tashika,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decevant
Décevant, Il manquait une lampe de chevet, pas de garde robe, seulement une armoire pour accrocher nos manteaux, mais pas de cintres de disponibles. Le téléphone ne marchait pas, donc pas moyen de communiquer avec la réception, le lavabo était bouché. Bref beaucoup de détails qui ensemble, nous laissent penser que l’établissement est mal tenu. Je ne le recommande pas.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Pierre,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Sonia,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Jamar

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Jamar,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Evariste

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Evariste,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
This was a great hotel for the price. Nothing fancy but comfortable. Beds were comfy and had a good night sleep. Jasmin at the frint desk was very nice and friendly. Needed some general maintenance but nothing serious. Would definitely come back. Close to restaurants and shopping. Good location. The room and bathroom was small but then it wasn't the Hilton and didn't expect it to be for the price. No complaints.
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Wilver

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Wilver,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Steven, Great Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Dear Steven,Thank you for choosing us at Sleep Inn & Suites at Concord Mills during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Sarah

Stayed 1 night in Jan 2024
Response from General Manager on 20 Mar 2024
Dear Sarah,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

BamBam

Stayed 2 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Dear Bambam,It was great to have you staying with us at Sleep Inn & Suites at Concord Mills and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good for me
Response from General Manager on 6 Feb 2024
Dear Steven,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

James.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear James,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Kenya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable
Stayed 1 night in Feb 2024
Response from General Manager on 3 Feb 2024
Dear Kenya,Thank you for staying with us at Sleep Inn & Suites at Concord Mills and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

BamBam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear Bambam,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Mary Evelyn

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Mary,We are delighted that you decided to stay with us at Sleep Inn & Suites at Concord Mills during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Brian,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Christopher, Mc Cordsville

Liked: Cleanliness, staff & service
Response from General Manager on 30 Jan 2024
Dear Guest,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Marcus, Raleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient location and very welcoming staff
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Marcus,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value!! Very impressed with the friendly staff, clean room with updated shower, and nice breakfast, including fresh fruit! Nice experience .
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear James,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Joel,We loved having you stay with us at Sleep Inn & Suites at Concord Mills. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

David

Very noisy in the rooms around us
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager