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Reviews of Residence Inn by Marriott Charlotte SouthPark

3 out of 5
Residence Inn by Marriott Charlotte SouthPark
6030 Piedmont Row Drive South, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
The whole building is under construction. Pool doesn’t exist and we had ants in the room on 7th floor. Construction should be mentioned in the description and reflected in pricing. Otherwise Charlotte was good.
Stayed 1 night in May 2024
Response from Owner on 28 May 2024
Thank you for your feedback, Michael. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and friendly staff. close to dining and shopping.
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Karin, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Ronald

Travelled with group
Liked: Amenities
Clean and Safe environment
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Lisa, yorktown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in good location. My only negative was the coffee in the room was not good but the breakfast in the common area surpassed my expectations.
Stayed 2 nights in May 2024
Response from Owner on 13 May 2024
Lisa, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Louis

Disliked: Cleanliness, property conditions & facilities
Inadequate access. Limited parking before check in. Exterior appearance very substandard, more bare ground than grass. My suite room was reflective of a past time where the emphasis was to provide the cheapest room by offering industrial type furniture, ceilings that hardly accommodate tall people, and TV with the minimum offering of channels. The floor plan was adequate, but nowhere to open luggage in the bedroom, therefore the living area became the only option. Most important was the swag in the parking area between parking and hotel entrance. In a rainstorm clients and their guests must walk thru water that comes over the top of your shoes, there is no other way to enter the Hotel. Fortunately the hotel provides an excellent hair dryer which clients can use to dry their shoes if one has an hour available. The noise factor in the room is very acceptable and the complimentary breakfast was first class. Summary: Charlotte has other much better options for your next stay, choose one of them, not this ancient relic which has the minimum of upgrades and carries the Marriott brand.
Stayed 1 night in May 2024
Response from Owner on 13 May 2024
Thank you for taking the time to share your feedback about your recent stay, Louis. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Room was good, we enjoyed the kitchen and living space, but the air conditioning would not allow lowering - had to open window Old rug left feet black Construction had pool closed
Stayed 1 night in Apr 2024
Response from Owner on 2 May 2024
Lorraine, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

justin

Stayed 2 nights in Mar 2024
Response from Owner on 22 Apr 2024
Justin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Pool area was under construction.
Stayed 2 nights in Apr 2024
Response from Owner on 15 Apr 2024
Jerry, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Polo X

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the indoor pool wasn't available and before I booked this hotel didn't said anything I was with my kid and he was very disappointed.
Stayed 1 night in Apr 2024
Response from Owner on 15 Apr 2024
Polo X, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Mervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being renovated, therefore I can't comment on anything other than the staff was great.
Stayed 4 nights in Jan 2024
Response from Owner on 4 Apr 2024
Mervin, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Cadenas and

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott should clearly note that property is undergoing renovation work. As the work is well coordinated, the work had little impact to our stay.
Stayed 1 night in Mar 2024
Response from Owner on 19 Mar 2024
Cadenas, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Cadenas and

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marriott should clearly note that the property is under renovation. As Marriott manages renovation work well and uses good contractors, there is no reason not to clearly advise guests in advance.
Stayed 2 nights in Mar 2024
Response from Owner on 19 Mar 2024
Cadenas, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Tyhetcha

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be my go to whenever I’m in Charlotte
Stayed 2 nights in Mar 2024
Response from Owner on 11 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everting was good with the exception of the dining area-due to the construction going on there was drywall dust all over to the point where you had to take your breakfast and go outside or back to your room. You wouldn’t want to eat in 5he area reserved for dining!
Stayed 2 nights in Feb 2024
Response from Owner on 4 Mar 2024
Daryl, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Rasheedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Rasheedah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service
It’s getting there remodel wise. Had trouble with HVAC in our room (was of the remodeled ones), air vent only worked in the bedroom, not in the living area (couch/tv, kitchen, entry way). Unit would not go below 73 even with a flip off/back on of the electrical panel. A bit stuffy, enough to call and report it, appeared needs to be tweaked and ensure vent in the living room works.
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Laura, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Torry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 16 Feb 2024
Torry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Owner on 15 Feb 2024
Ann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Owner on 14 Feb 2024
Gary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Owner on 21 Mar 2024
Laura, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to review us, Anita. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Rhonda

Travelled with partner
Liked: Staff & service
I wasn’t told they were renovating the property. The workers were leaving back door propped open with a rock due to sensor not working. There was a screaming fight in hallway one day, the next day when we left very early, found vagrant sleeping on a landing in the stairway. The workers were very nice, just didn’t feel safe.
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to share your feedback with us about your recent stay, Rhonda. We do our very best to ensure our hotel provides a safe, secure, and worry-free environment. We are going to investigate the issue and adopt whatever measures we can to ensure this does not happen again. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you back once again.

10/10 Excellent

Amye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Owner on 5 Feb 2024
Amye, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Lakeyda

Stayed 1 night in Feb 2024
Response from JS on 5 Feb 2024
Thank you for taking the time to review us, Lakeyda. It is never our intention to disappoint a guest please feel free to reach out to management if you would like to discuss this further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Thank you for taking the time to review us, Shannon. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Mark

Disliked: Property conditions & facilities
Elevator working intermittently .Had to walk from eigth floor .Breakfast was terrible Fruit, pastries,and dairy old and tastlesss.Food tables not cleaned . However the room was clean .
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Thank you for taking the time to review us, Mark. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Ronald

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Water off from 930 AM till 330 pm first day lots of things in room need to be fixed they comped both days
Stayed 2 nights in Jan 2024
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Ronald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!! The property is currently under construction and redoing the whole facility, it looks like. So naturally there is extra dirt and dust right now. We stayed on a newly renovated suite. It was very nice! Bed was comfortable. We liked the shower but the only downside of our stay was the water temp. It did not get hot, just warm shower water. That def needs fixed. Staff was very pleasant! Breakfast was excellent! Lots of options (more than most places I’ve stayed) and well stocked. I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Amy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated but Average
Overall, we had an acceptable but mediocre experience. Rooms are spacious and have nice kitchens, which is a plus for a family or a couple staying a bit longer (like us). However, the facilities are outdated including unreliable HVAC (room was either boiling or freezing), old televisions, and subpar showers with small tubs and shoddy water pressure. We did not recieve any room service despite our multi-night stay (which seems to be the default in hotels post-COVID) and had to reuse towels and linens. Complimentary breakfast was actually good, with eggs/sausage in addition to cold cereals and fruit. We did not use the pool or gym facilities, but they did look nice. There is also a nice grill and fire pit area. Onsite parking is convenient, and it is nicely situated in an area with restaurants and amenities. They did appear to be in the process of updating, so I would consider staying again post-renovations; otherwise, the facilities, while acceptable, as-is are not worth the price tag in my opinion.
Stayed 2 nights in Jan 2024
Response from Owner on 16 Jan 2024
Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Frederick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Arthor L

Stayed 4 nights in Dec 2023
Response from Owner on 22 Jan 2024
Arthor, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Dave

Stayed 28 nights in Nov 2023
Response from Owner on 18 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Owner on 16 Dec 2023
Ryan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No mention of renovation before check in
Theybwere doing renovation in yhe middle of the day Saturday, we tried getting a nap in from the long drive and it was to loud to do anything.
Stayed 1 night in Dec 2023
Response from Owner on 6 Dec 2023
Scott, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

Donald

Stayed 3 nights in Nov 2023
Response from Owner on 23 Nov 2023
Thank you for taking the time to review us, Donald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Dennis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated and run down. Breakfast options are limited and no dining available after breakfast.
Stayed 20 nights in Oct 2023
Response from Owner on 22 Nov 2023
Dennis, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Kyra

Stayed 1 night in Nov 2023
Response from Owner on 23 Nov 2023
Kyra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Rick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A/C in the room was extremelyloud. It stopped and started continuously throughout the night, preventing any quality sleep. Only one elevator was working which resulted in delays coming and going. Staff was very friendly.
Stayed 3 nights in Oct 2023
Response from Owner on 1 Nov 2023
Thank you for taking the time to share your feedback with us about your stay, Rick. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was pretty standard and tasted good. Starbucks was super close so I liked that too!
Stayed 3 nights in Oct 2023
Response from Owner on 28 Oct 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Waldo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Owner on 24 Oct 2023
Thank you for taking the time to review us, Waldo. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
Short stay
Great for a single night stay. The hotel is out dated but is being renovated.
Stayed 1 night in Oct 2023
Response from Owner on 23 Oct 2023
Cathy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy, dirty and disgusting!
This Residence Inn was under construction and it was noisy, dirty and disgusting. There was nonstop drilling noise from the time I checked in at 11 until 4pm. The furniture was stained, the mattress and box spring was worn, dirty and stained, there was mold in the shower with buckled and peeling paint. The pool was ice cold and I never got a wake up call and missed my flight.
Stained furniture
Mirror silvering peeled
Peeling paint
Worn and filthy bed
Stayed 1 night in Oct 2023
Response from JS on 23 Oct 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Keith

Disliked: Cleanliness, room comfort
Not a clean hotel.
Stayed 1 night in Oct 2023
Response from Owner on 18 Oct 2023
Thank you for taking the time to review us, Keith. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Dangelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property will book again in the future
Stayed 2 nights in Oct 2023
Response from Owner on 11 Oct 2023
Dangelo, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Owner on 11 Oct 2023
Maya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
To start off foul smells in the rooms and hallways. Desk clerk had to switch my room, and then immediately rented that same room to someone else who walked in on my fiancé with a key in hand. The desk clerk still kept a pleasant attitude even with all the guest complaints she was receiving. It seemed she could only do her job to the best of her ability with what she was provided with to do so.
Stayed 2 nights in Oct 2023
Response from Owner on 9 Oct 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Mayelin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 9 Oct 2023
Mayelin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Owner on 9 Oct 2023
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Natalie

Liked: Property conditions & facilities
Disliked: Staff & service
I picked this hotel so I could stay in Sunday morning, have breakfast, and do some work prior to an outing with my daughter. Well, the cook evidently had car trouble, so the continental breakfast was subpar at best. I submitted an email that morning and have yet to hear back. If the cook had car trouble, wouldn't it make more sense for the company to pay for an uber than disregard the guarantee of a continental breakfast?
Stayed 1 night in Sep 2023
Response from Owner on 3 Oct 2023
Thank you for taking the time to review us, Natalie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.