At check-in I discovered that I needed a 3-night reservation but only had 2 nights reserved. Check-in staff was able to schedule an extra night, in the same room, immediately. No hassle, no trouble. We also loved the location being within walking distance of several restaurants (Ruth's Chris Steakhouse, Panera Bread, American Burger Company).
From the moment of my arrival, I was convinced that I made the right choice for my stay. The check-in process was very smooth. I was given an opportunity to upgrade and took advantage of the offer. Responses to my inquiries about dining, entertainment, shopping, getting around Charlotte, etc., were immediate, helpful and accurate. As I toured the area of the Ritz's location to visit other hotel chain that I most often frequent, I continued to be very happy having chosen the Ritz.
The staff was universally customer focused. Any request was met with an enthusiastic and efficient response. I observed other guests being assisted and came away feeling that my experienced was--as far as I could determine--in keeping with Ritz's approach to serving their guests. The consierge, Mark, especially went above and beyond--at one point--walking me to a restaurant near The Ritz Carlton to make sure I found my way there easily.
We were pleasantly surprised that we actually had a turkey dinner on Thanksgiving! A great alternative to the traditional Thanksgiving for our family! As expected, however, food was expensive. Fabulous, clean water park. Our grandson and 35 year old son loved playing the Shadow quest!
Great Wolf Lodge is a family resort destination in Concord North Carolina. It is a first-class full-service family …More
It was a great room. Comfortable bed. Sheets seemed clean. Temperature was good. Wish they had shampoos. You would have to bring your own to take a shower. Other than that, I would definitely go back to Motel 6
This was our first time at and Aloft Hotel and the first time we traveled with our dog. The fact that the hotel allowed dogs was the very reason I had found it on the internet. The facilities were lovely and inviting. I was pleasantly surprised with the size of our room, it was bigger than I expected. Great time had by the entire family. We will definitely be back!