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Reviews of Hotel Bella Grace

4 out of 5
Hotel Bella Grace
117 Calhoun Street, Charleston, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 178 reviews" "
Rating 8 - Good. 26 out of 178 reviews" "
Rating 6 - Okay. 10 out of 178 reviews" "
Rating 4 - Poor. 8 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bella is a nice, newer hotel with contemporary room decor, nice beds, bathrooms etc. The valet is, almost mandatory garage parking. Our walk to the center of the French Quarter was about 1/2 mile. The staff was super helpful.
Stayed 2 nights in May 2024

4/10 Poor

Johanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our view was a brick wall and the sink was incredibly small making it impossible for 2 women to get ready and put toiletries. There are no amenities and the price was rather high given all these factors.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very unique and sits next to a great Oyster/ Bar place Delaney’s
Stayed 4 nights in May 2024

10/10 Excellent

frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Walkable to shopping and restaurants
Stayed 3 nights in Apr 2024

10/10 Excellent

Archna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bella Grace is walking distance to the main shops on King Street. There's a nice park to hang out (play catch or frisbee) nearby. Also, it's walking distance to the Children's museum and the Best Friend Train Museum. There was a lot do within walking distance, but we also took our car and drove to other places for other activities.
Stayed 3 nights in Mar 2024

2/10 Terrible

Patricia

Stayed 1 night in Mar 2024

10/10 Excellent

Erin, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super duper
Stayed 1 night in Mar 2024

8/10 Good

Angela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Checking in and out of the hotel felt a bit awkward - I did not feel welcome. The valet was wonderful and helped me find a place to park my oversized van. The room was well-designed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No maid service for for one of our 5 days. No laundry service at all, no breakfast at all. Much lower level of amenities than I expected for the price.
Stayed 4 nights in Mar 2024

10/10 Excellent

STEPHANIE L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Maynard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. The valet and front desk staff was excellent. They very helpful.
Stayed 4 nights in Feb 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service
hotel stay
hotel is very small . be prepared for small spaces while navigating through
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean peacful and quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Marlo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff
Stayed 1 night in Jan 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great and quaint spot. Really pretty and special experience. Thanks
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
What a nice boutique hotel! We loved our room, the location in Charleston, and the friendly staff.
Stayed 4 nights in Dec 2023

6/10 Okay

Lauren

Travelled with partner
Liked: Staff & service, amenities
This is my fourth stay at Hotel Bella Grace and this experience did not meet my expectations in terms of the cleanliness and quality of furnishings in my room. Luckily, I travel with sanitizing wipes and spray but I should not have to clean obvious stains or marks off of the toilet, walls, and shower upon arrival.
Stayed 1 night in Dec 2023

10/10 Excellent

SONYA

Stayed 3 nights in Dec 2023

4/10 Poor

morris

Stayed 2 nights in Nov 2023

8/10 Good

mandana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was very clean and the rooms were large and comfortable. It’s about 10 minutes walking distance to Charleston market, king’s street night life and Charleston museum. What we didn’t like about the hotel was the lack of information. The staff didn’t seem either helpful or knowledgeable. In addition to that, when we called the reception desk to let them know it takes for ever for the shower to get warm or there is no shampoo in the container, no body answered the phone. The rooms are not very quiet. You can hear elevator and people’s talk in the hallway.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and friendly staff!
Stayed 2 nights in Nov 2023

8/10 Good

RICK AND JAN

Travelled with group
Liked it very much! Clean, quiet, attentive staff, room cleaned every day plus clean towels, wonderful location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable boutique hotel, very clean and modern. Friendly staff , the bed is very comfortable and the bathroom is modern and updated. Right next to a really cool oyster restaurant. Near shopping and college of Charleston. Can walk everywhere.
Stayed 1 night in Oct 2023

10/10 Excellent

Caige

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Charles

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Property was clean. Valet/bellman was very nice. Room was very a loud noisy due to a vibrating sound coming from the walls and ceiling all night like someone was parked outside my window with a subwoofer in their car turned up. I got 2 hours sleep with earplugs in. I spoke to front desk 2X the next morning and was brushed of with I will let my manger know - sorry. Then I followed up with same person (2 hours later) and asked if she had talked with the manager and the response was “she is going to check on it” It has been 24 hours and I have not heard anything. Room was nice and clean and the in room amenities were nice.
Stayed 1 night in Oct 2023

8/10 Good

April, Wood Ridge

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Eli

Stayed 3 nights in Oct 2023

10/10 Excellent

Nua

Liked: Cleanliness, staff & service, property conditions & facilities
Evening manager she was awesome! Very helpful. Staff was great. Super clean, walkable to everything. Nice and Quiet during the night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All Just Great! Complete small kitchen.
Stayed 5 nights in Oct 2023

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and never leave reviews but this hotel was amazing 10/10 If I had to criticize anything it would be no body lotion Or robes , if those were added it would be over the top
Stayed 5 nights in Aug 2023

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quaint, and perfect location!
Stayed 2 nights in Aug 2023

10/10 Excellent

Angelo, Takoma Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern property and the staff were all very helpful! Easy walk through the park to upper King St. shops and restaurants. It’s a further 10-15 minute walk to the waterfront, City Market and museums. The parking valet was a bit much so we used the Marion Sq. garage just few blocks away.
Stayed 4 nights in Jul 2023

4/10 Poor

zena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your 10/10 review! Please come and see us aging when your travels bring you to Charleston!

8/10 Good

Sharon, Silver Spring

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your review!

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service
Beautiful property in an excellent location. Would absolutely stay again!
Stayed 1 night in Jun 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your fabulous review! We look forward to welcoming you back when your travels bring you to the holy city.

10/10 Excellent

Helena

Stayed 1 night in May 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your 5 star review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your 10/10 review!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BellaGrace in Charleston
Very quaint hotel, convenient location and friendly staff.
Stayed 1 night in May 2023
Response from Robyn Hines on 23 Jun 2023
Thank you for your kind review.

6/10 Okay

Pamela, Iowa City

Stayed 4 nights in Apr 2023

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty hotel but not a lot of amenities. Manager of this property very unprofessional and rude. Poorly run hotel. Room was a nice size with a full kitchen which was nice
Stayed 4 nights in Apr 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bella Grace is a beautiful, new hotel. The restaurant next door, The Delaney Oyster House is a great spot for brunch on the porch, dinner or just drinks at the lovely bar. There is a great park on the next block where there’s a market on Saturdays. The room was newly Redon and super clean. The bed was very comfortable and there were actually channels to watch. We loved having the “living room/kitchen” area. The room was extremely loud though, at first we thought it was the refrigerator, then the air conditioning, but later realized we were next to a closet making all the noise. Loved the walk to King St and Meeting St. It was just a great place in a great location. The valet guys were actually super helpful.
Stayed 3 nights in Mar 2023
Response from Robyn Hines on 5 Apr 2023
Thank you for your 5-star review!

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be the worst hotel I have ever stayed at. The price was outrageous for the poor quality of service and amenities. The a/c system was so loud it was unbearable. When I called I was to that was just the way it was. No fix, no suggestions to make it more tolerable. The vinyl flooring was peeling up in several places. There were not enough towels and they had to wash more (while we waited to shower) before they could deliver more. We were in a handicapped accessible room with a roll-in shower. The water leaked halfway across the bathroom. No bath mats and not enough towels to clean up to make safe to walk in the bathroom. The coffee maker didn’t work (so loud it would wake the dead and only made a teaspoon of coffee). I brought all these issues to the attention of the front desk and NOTHING was done. No offer of compensation. Nothing. There were no amenities. For $800 per night it was outrageous. Front desk staff was rude. The only staff that were terrific were the valets. Save your money and stay ANYWHERE but here
Stayed 2 nights in Mar 2023
Response from Robyn Hines on 5 Apr 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the issues you experienced from occurring in the future.Once again thank you for your feedback.

10/10 Excellent

Margaret

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively small and quiet, but the rooms are big with a small kitchenette. The staff was very friendly and helpful. The location was excellent, with easy walking distance to everything! The hotel also offered many suggestions for where to go to eat and for entertainment. Charleston is a wonderful city, and I loved staying at the Hotel Bella Grace. I’d highly recommend it, and would stay there again.
Stayed 1 night in Mar 2023