Front of property - evening/night

Reviews of Country Inn & Suites by Radisson, Summerville, SC

2.5 out of 5
Country Inn & Suites by Radisson, Summerville, SC
220 Holiday Drive, Summerville, SC

Reviews

7.0

Good

Rating 10 - Excellent. 319 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 142 out of 1002 reviews" "
Rating 2 - Terrible. 132 out of 1002 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Viktoriya

Stayed 3 nights in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for the review, Victoriya. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we entered our room there was roaches everywhere and wasn’t very clean! We showed the front desk assistant pictures of the roaches and he says he will talk to his manager and give us a refund but now the manager is not cooperating so we can’t get our money back!!! We will never book another stay at country inn and suites!!!
Stayed 1 night in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for your review. Please continue to let us know how we can improve to provide a better customer experience.

6/10 Okay

Björn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean but the whole hotel is kind of old and you can see and smell it everywhere. The gym is not really a gym , it’s a room with three equipment but shouldn’t be called “gym”.
Stayed 5 nights in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for your review. We are glad that you enjoyed your stay with us. Please continue to let us know how we can improve to make your future stays more comfortable.

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Branden on 25 Mar 2024
Thank you for the review Albert. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Sian. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great people working there & guess what ???? They have breakfast from 7@m until 10@m.so that mean you save money for gas,or whatever.thanks
Stayed 3 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Keith. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Barbara. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Laurie. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for your review. We are glad that you enjoyed your stay with us. Please let us know how we can improve to make your stay more comfortable.

2/10 Terrible

Brianna

Disliked: Cleanliness, property conditions & facilities
My room had bed bugs. Enough said.
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for your feedback Brianna. We are extremely apologetic for any inconvenience caused. We strive to perform better and we hope you would give us another chance the next time you are in town.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for the review Ashley. Please let us know how we can improve to provide better and comfortable stay.

10/10 Excellent

justin

Stayed 3 nights in Jan 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for the review Justin. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Matthew

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we checked in and immediately left for dinner and returned later in the evening to enjoy the room. We were greeted out tye elevator with wet paint signs everywhere, bleached stained carpeting and damaged walls. Our first room had a roach infestation and our second room on a separate floor did as well. It was nearly 11 pm in the evening with 3 kids, leaving the hotel was not an option. Upon check out we requested a manager, whom was not in yet for the day. We called 3 times following check out for a week and never received a return call. We even text their text line requesting a call, crickets!
Stayed 1 night in Feb 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for your feedback Matthew. We are saddened to hear that your stay was less than satisfying. We apologize for any inconvenience caused. We would have these issues fixed at the earliest. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for the review Mary. We are glad to know that you enjoyed your stay with us. We hope to see you next time you are in town.

6/10 Okay

William

Travelled with family
Liked: Staff & service
Came up for a funeral. The clerk would not change payment methods that was used to hold the reservation which seemed to be a very simple process. My room was so musty the carpet was damp. I had to run the heat on high all night just to dry it out. Gym was okay however the water cooler was empty and no towels. The staff was nice and it was good to see that they were painting. All in all it was average.
Stayed 2 nights in Feb 2024
Response from Saloni patel on 5 Feb 2024
Thank you for your feedback William. Firstly, we would like to offer you condolences. Secondly, we would like to apologize for any inconvenience caused. We will have our front desk staff retrained and the maintenance issue will be taken care of immediately. We hope to see you again next time under better circumstances.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Jan 2024
Response from Saloni Patel on 2 Feb 2024
Thank you for your feedback Carmela. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At check in, staff charged a $50 fee to my card for “incidentals”. When I asked for an explanation they told me it was refundable after we checked out and they verified there was no damage. I’ve never been charged this fee at any other Country Inn and Suites. When we entered the room, the couch was ripped, there was ground in food in the carpet, the bathroom obviously had not been cleaned, mold around the rim of the sink, makeup on the counter. The AC was noisy, and shuts off when you sleep, because of a motion sensor. So the room would get hot, we’d wake up, wave at the sensor, and it would restart. Breakfast was very good, and staff were polite, but totally uncaring. The room was terrible. Expedia shouldn’t even list this hotel. At checkout, they explained the $50 fee would take 5 business days to be refunded. There is a construction crew staying here, and there is mud tracked everywhere. The same muddy foot prints were in the hallway the whole time we were there.
Stayed 2 nights in Jan 2024
Response from Saloni Patel on 26 Jan 2024
Thank you for your feedback David. We are saddened to hear that your stay was anything less than satisfying. We will have your issues forwarded to respective departments and necessary actions will be taken. Please know that we strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 Okay

Tina

Travelled with family
Liked: Property conditions & facilities
The heat inside the room did not work.
Stayed 1 night in Jan 2024
Response from Saloni Patel on 24 Jan 2024
Thank you for your feedback. We apologize for any inconvenience caused by the issue. We will have our maintenance department notified about this issue and have it fixed immediately. We hope you give us another chance the next time you are in town.

10/10 Excellent

corey

Stayed 4 nights in Jan 2024
Response from Saloni Patel on 24 Jan 2024
Thank you for the review Corey. We are glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
After checking in went to my room. When i got in room i found the refrigerator was not working and smelled bad, also thers was a lamp missing from beside bed,the desk light was broken. The TV did not work and desk chair was broken. Called front desk and they sent the maintence man. He did a great job getting everything changed and he made sure everything was working properly. The staff were all very good.
Stayed 2 nights in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your feedback Robert. We are glad to hear that you enjoyed your overall stay. However, we would like to apologize for any inconvenience caused due to the other maintenance issues. We will have these issues forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Michael. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Kerry. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Tara. Please let us know how and in which areas we can improve to provide you with a more comfortable stay.

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Saloni Patel on 7 Jan 2024
Thank you for your review Julianne. We are glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Robert

Disliked: Cleanliness
$121 for a handicap room. That was not a handicap for AMPUTATED leg to get a shower. The room was nasty the flooring was dirty. I would not recommend this hotel and nor Would I stay in it again? And the only reason I stay in. It is because nowhere else to stay that night.
Stayed 7 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for sharing your feedback Robert. We are extremely apologetic for the inconvenience cause to you. Unfortunately we do not have any roll-in showers at the property so according to the ADA, our handicap showers have bars and handles for the support.

8/10 Good

John & Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated - Needs work
room nice size etc..... but badly in need of refresh!
Stayed 4 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you James for your feedback. We will have this message passed on to management, but we are glad that you enjoyed our room. We strive to perform better and we hope to see you again next time you are in town.

8/10 Good

MaryLynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk service was on point and friendly.
Stayed 3 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you MaryLynn for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
This was my second extension and I will be doing so again in the morning. Wonderful hotel! Full, HOT BREAKFAST BAR AND DOG FRIENDLY! BOTH OF US HAVE MET NEW PEOPLE/ POOCHES!
Stayed 3 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Jenna for your feedback. We are glad that you enjoyed your stay with us. We hope to see you you keep extending with us al long as you are in town.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay especially for those on business
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Diego for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dawg Gone Great!!
Awesome suite! Daily maintenance, FULL HOT BREAKFAST BAR-REAL FOOD- EVERY MORNING! Friendly staff, especially the day time manager! Very pet-friendly! I have an ESA pit bull and EVERYONE loves him!!
Stayed 3 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Jenna for your feedback. We are glad that you enjoyed your overall stay with us. Our main goal is customer satisfaction and we are happy we were able to provide you with it. We hope to see you again next time you are in town.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Everything was great for us and our dog. Breakfast was so very good
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Robert for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 Poor

Lisa, Dillon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for the review Lisa.

8/10 Good

Stanley

Response from Saloni Patel on 9 Feb 2024
Thank you Stanley for your review. We are glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

8/10 Good

Kenneth, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
It was only a 20 minute drive from where I needed to be at less than half of hotels closer to my destination. It's easy to get in and out of and back onto I-26 when travelling to Charleston. The toilet in room 324 kept randomly flushing on its own all night. That's really my only complaint.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback. We are glad you enjoyed your overall stay with us. We will have the toilet issue forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Maintenance needed
When we checked in our key was wrong. I went back down for the correct key and then we were in the wrong room. Back downstairs for the correct room. When we got into the correct room, we were greeted by a nasty armrest and torn sofa. The bathroom floor appeared dirty and the sink was separated from the countertop by at least an inch on one side. The bathroom door was striking the toilet seat so you had to maneuver to get in and out of the shower. The bedroom was very tight on one side of each bed and the bedframe came out so much it stuck into my leg when I tried to get in and out of the bed. There was obviously a lack of maintenance at this property.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback. We would like to apologize for any inconvenience caused. We will have these issues forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 2 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Anthony for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Angella

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and had lots of restaurants options!
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Angella for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Tammy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff. Clean and comfortable room.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Tammy for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
Very average. Nothing to brag about but nothing bad either.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your honest feedback. We strive to provide customer satisfaction and we hope to see you again next time you are in town.

10/10 Excellent

Tammy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice and friendly staff very helpful very friendly
Stayed 3 nights in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Tammy for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 Poor

Dallas

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in pet friendly room and it was dirty. Carpet stained with pet urine and smelled. Something in there irritated our little dog and she got some type of terrible rash she scratched so much that she bled. Have been giving her oatmeal baths every day and are still doing it to give her relief. So i am very dissatisfied with our stay
Stayed 4 nights in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback Dallas. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to housekeeping department to have the carpet shampooed and cleaned properly. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

6/10 Okay

Diane

The front staff were excellent, except for not explaining that housekeeping would be done only every third day, unless you requested it sooner. The continental breakfast area was good, the staff there could be a little bit friendlier. The housekeeping staff did not do a great job. When they did service my room, the first time they did not empty the trash. The second and final time they serviced my room they did not make the bed, they removed a 3/4 full roll of toilet tissue, and did not put a new roll on. It’s not clear to me why they would have removed a 3/4 full roll of toilet tissue. The refrigerator in the room was not level and my second night there, the refrigerator started making a terrible noise and woke me up. I ended up, putting something under the refrigerator leg to make it level, and that seem to take care of the issue; the refrigerator had no way to control the temperature, so almost everything I put in there froze.
Stayed 5 nights in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback Diane. We would like to apologize for any inconvenience caused. We will have these issues forwarded to maintenance and housekeeping department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

6/10 Okay

Judith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I liked the friendliness. Customer service was very nice. I was disappointed with the cleanliness.
Stayed 2 nights in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback Judith. We are glad that you were happy with our customer service. However, we are saddened to hear that you were not satisfied with the cleanliness at our property. We will have this issue forwarded to housekeeping department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Angela for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 Poor

Anthony

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Could hear the cars from the hwy sounded like window was open. Could use some updating inside the rooms looked like a lot a repairs were done quick.
Stayed 2 nights in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback Anthony. We would like to apologize for any inconvenience caused. We hope that you would give us another chance the next time you are in town.

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you Don for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

8/10 Good

Anthony

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for you review. We hope you enjoyed your stay with us and we hope to see you again next time you are in town.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback Eric. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your review. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.