Lobby

Reviews of Wyndham Grand Plaza Royale Furongguo Changsha

4 out of 5
Wyndham Grand Plaza Royale Furongguo Changsha
106 Furong Middle Road, Changsha, Hunan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 49 reviews" "
Rating 8 - Good. 17 out of 49 reviews" "
Rating 6 - Okay. 4 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

SU JIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
It's a decent standard five star hotel in China. Location is good.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Beautiful room, but with numerous issues (cracked tub, ripped blinds, stained chair, etc) that were not acceptable for a "5 star" hotel. Also, front desk staff, while super friendly, seemed to not know much about how the hotel worked. Such as: how to call a cab early in the morning, how to send a post card, or when Yuelu Mountain is open.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from cathy yin on 17 Sept 2019
尊敬的客人,感谢您入住长沙芙蓉国温德姆至尊豪廷大酒店。您的满意是我们一直的追求,有了您的认可我们的团队将不断完善细节致力于为您提供更优质的服务,期待您的再次光临。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. Breakfast is excellent!
Stayed 1 night in Jun 2019
Response from Guest Service Manager--Jason Shi on 4 Jul 2019
Dear guests, thank you for staying in changsha furong the wyndham grand house at the hotel, more thanks for taking time to share your experience here to more guests.Your satisfaction is always our pursuit, with your recognition of our team will continue to perfect the details is committed to provide you with more high quality service, look forward to your visit again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious accommodations. The buffet breakfast is very good, and the staff always greeting with a ready smile. Short distance to Pedestrian Street and subway.
Stayed 3 nights in Jun 2019
Response from Guest Service Manager--Jason Shi on 19 Jun 2019
Dear guests, thank you for staying in changsha furong the wyndham grand house at the hotel, more thank you for taking time to share your experience here to more guests.Your satisfaction is always our pursuit, with your recognition of our team will continue to perfect the details is committed to provide you with more high quality service, look forward to your visit again!

10/10 Excellent

AChang, Yyz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very central, it’s near all the main area and taxi ride to most places are less than 15 rmb, 2 USD (ID mall, IFS, walking street...) . It’s a bit walk from the subway, I rmb it’s about 8-10 min walk. The hotel staff is super friendly and helpful, amenities-their gym is nice with a swimming pool and also massage and spa onsite. Resturants are great, chinese and international buffet. Hotel guest can enjoy breakfast and dinner buffet at discount. Dinner buffet have at least 4-5 different sections consist of Japanese, Italian, cold seafood bar, locals and Chinese food.... buffet includes red / white wine, beer, coffee, tea and soft drinks!!!! Can’t complaint on a buffet for 160 rmb. Over all is a very nice hotel for the price and I will go back if I visit ChangSha again!
Stayed 4 nights in Apr 2019
Response from Guest Service Manager--Cathy Yin on 22 Apr 2019
Dear Valued Guest, Thank you very much for choosing the Wyndham Grand Plaza Royal Changsha. We are so pleased to learn about your wonderful experience at our hotel during your trip to Changsha. Our hotel is located in the center of Furong CBD area, It’s accessible location makes it ideal to do business in Changsha, to enjoy the many activities in the area like dining, shopping and museums. And here’s a Tianxin Ge park very nearby hotel to walk around and safe. If you need more city information, you can feel free to contact our Concierge team. Again, thank you for your kind review. We are look forward to welcoming you back to our hotel again. Best wishes and regards

8/10 Good

Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit noisy
The hotel building is grand. The rooms are large, clean, and comfortable. The service is excellent with very responsive and attentive staff. The only down side is that the hotel is located at a very busy junction and therefore road noise is very noticeable.
Stayed 1 night in Dec 2018
Response from Guest Service Manager--Cathy Yin on 29 Jan 2019
Dear guests, thank you for staying at Windham Supreme Horting Hotel in Furong, Changsha. Your satisfaction is our constant pursuit, with your recognition, our team will continue to improve the details to provide you with better service, hope to have the opportunity to serve you again, as far as possible for you to arrange a relatively quiet high-rise room experience, looking forward to your visit again. And I wish you a happy New Year, smooth work and good health!

10/10 Excellent

Brett, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Changsha
This is a lovely western style hotel with large rooms and great facilities that is close to the river and lots of shops. The staff were excellent and English was not a problem.
Stayed 1 night in Oct 2018

8/10 Good

Bill , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great staff, clean room, room condition a little bit out-dated, but will definitely recommend to a friend.
Stayed 1 night in Apr 2018

10/10 Excellent

Diana, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in the heart of commercial Changsh
Wonderful staff who go out of their way to provide service. Unfortunately room thermostat difficult to figure out and room was overheated. Had to open window and power off system. Still warmer than necessary.
Stayed 2 nights in Mar 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and wonderful. The staff are courteous and professional. What more is there to Say :)
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, food excellent, hotel staff speak Engl
Good relaxing atmosphere, just what I was looking for
Stayed 4 nights in Jan 2018

10/10 Excellent

ricky, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Nice and friendly staff , good location , beautiful rooms and facilities, very comfortable
Stayed 2 nights in Oct 2017

10/10 Excellent

Jianjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
good location, close to metro station and shopping area. The hotel is decorated quite luxurious and the room is new and clean. Fast check in and out. But there’s one problem in the room, the window can not close firmly, which let some street noise in.
Stayed 2 nights in Oct 2017

8/10 Good

Ting Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good, strong wifi
Stayed 2 nights in Apr 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Convenient location, luxurious room, nice breakfast. Great stay.
Stayed 1 night in Jun 2017
Response from GSM on 16 Jun 2017
Dear guest, thank you for choosing Wyndham Grand Plaza Royale Furongguo Changsha, and giving us precious comments! Our team will keep improving every details to provide the best service for you. We are expecting you coming back soon!

6/10 Okay

Kun

Liked: Cleanliness, staff & service, property conditions & facilities
noisy
It took me more than 40 mins to check in. i booked one king room and one 2 beds room, but i was told that the hotel received the order of 2 king rooms, after i showed my booking reference to hotel staff, he still asked me to check with the hotels.com which made me feel crazy about the hotel. After 45 mins, the staff finally agreed to give me 1 king and one 2 single bed room. Meanwhile, the room was too noisy to sleep in the mid-night, 3 nights, all woke up by the car horn...
Response from General Manager on 10 Nov 2016
Dear Guest, Thank you very much for taking your time to write your review and my apology for replying only today. We do apology for your experienced at hotel. I do hope that you will be giving us the opportunity to serve you again. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Nov 2016
Dear guest, thank you for choosing Wyndham Grand Plaza Royale Furongguo Changsha! Our team will keep improving every details to provide the best service for you. We are expecting you coming back soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night in Changsha
Had a great business trip stay in Changsha, and will be using this hotel going forward. It's hard to find top notch business hotels in Changsha, and am so glad to have discovered this one.
Response from GSM on 24 Jul 2016
Dear Mr. Joshua, thank you for choosing Wyndham Grand Plaza Royale Furongguo Changsha, and giving us precious comments! Our team will keep improving every details to provide the best service for you. We are expecting you coming back soon!

8/10 Good

D Lo, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but location so so
Not bad for business trip

8/10 Good

Law, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but location....
Nicely maintained and decorated. Price is reasonable but should give option of no breakfast (less price) as I don't eat breakfast at all. Location is a bit in middle of no where but about RMB 10 taxi to the central Chang Sha. Taxi sometimes hard to get and therefore needs patient.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good choice to stay during your visit to Changsha.

8/10 Good

Pumit, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great stays but pricey for hotel in a small city

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good business Hotel
A very nice Hotel with friendly staff. I would be very happy to stay here again.

10/10 Excellent

Robin, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class Act
Great stay! We were very well cared for. One small issue with the air conditioning but we turned the thermostat all the way down and left it on all day, even when we were out. That solved it. Attentive, friendly staff. Great meals. We'll stay again in July.

10/10 Excellent

Chung, Calgary, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changsha's Finest
I thought the hotel was great. I walked through the other highly rated hotels in Changsha and the Grand Plaza Royale was superior to all of the other hotels. The staff was friendly and courteous. The only thing I disliked was that there were no designated non-smoking areas but that is common in China. Also, I disliked the fact that people were spitting in the lobbies and elevators, but that is more of a complaint about the people rather than the hotel. The hotel was great and I would recommend it to anyone traveling to Changsha, Hunan.

10/10 Excellent

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備が新しく、スタッフも良い
Stayed 1 night in Jan 2020

10/10 Excellent

Chung shun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price point, a good hotel with a short distance walk to the river, IFS mall and down town Changsha.
Stayed 4 nights in Oct 2019
Response from Cathy Yin on 30 Oct 2019
Dear Guest, Thank you very much for choosing the Wyndham Grand Plaza Royal Changsha. We are so pleased to learn about your wonderful experience at our hotel during your trip to Changsha. Our hotel is located in the center of Furong CBD area, It’s accessible location makes it ideal to do business in Changsha, to enjoy the many activities in the area like dining, shopping and museums. And here’s a Tianxin Ge park very nearby hotel to walk around and safe. If you need more city information, you can feel free to contact our Concierge team. Again, thank you for your kind review. We are look forward to welcoming you back to our hotel again. Best wishes and regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アクセスよく、いいホテルでした。
Stayed 1 night in Feb 2019
Response from Guest Service Manager--Cathy Yin on 1 Apr 2019
Dear guests, thank you very much for staying in Wyndham Grand Plaza Royal Furongguo Changsha , and thank you for taking the time to share your stay experience with more friends. Your praise is the greatest encouragement to us. We will strive to continuously improve the details and create more comfortable and unforgettable experiences for our guests. We look forward to your next visit.

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張で一泊しました チェックインも英語が話せるスタッフがおりスムーズにできました。 部屋も広く、設備もキレイ。 お得感はあります。
Stayed 1 night in Jan 2019
Response from Guest Service Manager--Cathy Yin on 29 Jan 2019
尊敬するお客様、長沙芙蓉国温徳ム至尊の豪廷ホテルにご入居ありがとうございます。あなたの満足は私たちの追求はずっと追求しています。私たちのチームが私たちを認めてくれたチームの詳細について、より詳細なサービスを提供しております。また、ご来店を期待しております。新年おめでとうございます、仕事は順調で、体の健康をお祈りします。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周りの店舗がない。対面の反対側に行けない
Stayed 2 nights in Dec 2018
Response from Guest Service Manager--Cathy Yin on 24 Dec 2018
Dear Valued Guest, Thank you for sharing your recent stay with us. We’re sorry to know that is not up to your expectation and looked into the case immediately. Please accept our sincerest apologies for the disturbance you have experienced during your stay. There is a supermarket opposite the hotel.We do hope that we could have a chance to serve you at your next visit to Changsha. Should you have any further inquires then, please do let us know directly. Best wishes and regards,

10/10 Excellent

喻閔

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次有機會會再入住
服務很好,位置離鬧區走路大概10-20分鐘
Stayed 3 nights in Dec 2018
Response from 宾客服务经理 on 24 Dec 2018
尊敬的客人,感谢您入住长沙芙蓉国温德姆至尊豪廷大酒店。您的满意是我们一直的追求,有了您的认可我们的团队将不断完善细节致力于为您提供更优质的服务,期待您的再次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 宾客服务经理 on 26 Dec 2018
尊敬的客人,感谢您入住长沙芙蓉国温德姆至尊豪廷大酒店。您的满意是我们一直的追求,有了您的认可我们的团队将不断完善细节致力于为您提供更优质的服务,期待您的再次光临。

10/10 Excellent

Carl-Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affärsresa 1 natt
Angenäm vistelse på Wyndham. Det är inte så lätt att hitta bra hotell i Changsha. Jag hade ett club-rum, kan rekommenderas. Lite svårt för personalen att förstå engelska.

8/10 Good

Herculano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

KUOHSUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

koji

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
おおむね満足
フロントとロビーの服務員は親切でとても良いです。 ただ部屋の作り備品などは外資系の五つ星に比べるとやはり見劣りがします。
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所がよくて、部屋も素敵。
場所がとても便利です。中心地から車で10分内です。次の朝は結構早番の便なんですが、タクシーを手配していただいた。空港まで35分ぐらい。また泊まりに行きたい!
Response from Guest Service Manager on 15 May 2017
尊敬の客、入居沙芙蓉ありがとうございます、両国ウィンダム至尊豪廷ホテル!あなたの満足は私たちのチームの最高の励まし、我々が不断の詳細は、あなたに最も良質のサービスを提供することに力を、期待していらっしゃるのは再び! Dear guest, thank you for choosing Wyndham Grand Plaza Royale Furongguo Changsha, and giving us precious comments! Our team will keep improving every details to provide the best service for you. We are expecting you coming back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応が良いホテルでした
スタッフが親切で、良い対応をしてくれました。近くにレストランなども充実しており、便利でした。朝方のラッシュ時でしたが、ホテルの方が丁寧な対応でタクシーを呼んで下さり、大きな問題もなく空港に到着出来ました。
Response from GSM on 3 Apr 2017
Dear Guest, Thank you very much for your constructive feedback from your recent stay, we hope you've enjoyed your staying with us in Changsha! We are looking forward welcoming you back in the near future. Sincerely yours, Natalie Liu Guest service manager

10/10 Excellent

KO-WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 24 Feb 2017
尊敬的客人,感谢您对酒店的好评,得知您在酒店住得满意我们倍感荣幸,诚挚的邀请您下次入住!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Jan 2017
尊敬的客人,感谢您入住长沙芙蓉国温德姆至尊豪廷大酒店!您的满意是对我们团队最好的鼓励,我们会不断完善细节,致力于为您提供最优质的服务,期待您的再次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても内装も豪華で清潔でした。 ウェルカムフルーツやウェルカムケーキもあって幸せな気分になれました。
Response from GSM on 15 Nov 2016
尊敬のお客さん、ありがとうご入居し、我々のホテルのサービスに満足し、お客様の満足度はもっと励み、ぜひおよりください、ありがとう!

10/10 Excellent

TAEOH, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel location soso
Response from GSM on 19 Jun 2016
Dear guest,thank you for living in Wyndham Grand Plaza Royale Furongguo Changsha and giving us precious messages.Our team will keep improving every details to provide the best service for you.Hope you'll come again.

10/10 Excellent

sze wai, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好,熊度好,房間新,有禮貌
好,服務好,熊度好,房間新
Response from 3014627 on 21 May 2016
尊敬的客人,感谢您入住长沙芙蓉国温德姆至尊豪廷大酒店。您的满意是对我们团队最好的鼓励,我们会不断完善细节,致力于为您提供最优质的服务,期待您的再次光临。

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disappointing experience
Quite a disappointing experience to stay in this hotel. First of all, the check-in is really slow. Secondly the firstly assigned room is very stuffy and the room temperature cannot be lowered. Only after several complaints that I can have the room changed. I will not stay in this hotel on my next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort