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Reviews of Best Western Plus Champaign/Urbana Inn

2.5 out of 5
Best Western Plus Champaign/Urbana Inn
516 W Marketview Dr, Champaign, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 841 reviews" "
Rating 8 - Good. 216 out of 841 reviews" "
Rating 6 - Okay. 49 out of 841 reviews" "
Rating 4 - Poor. 33 out of 841 reviews" "
Rating 2 - Terrible. 27 out of 841 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Reasonable price and very convenient location. Room was clean but hotel needs some renovation. Carpets in hallway torn and wrinkled. Windows pretty dirty. Coffee in room was terrible but that's minor. Overall pretty good.
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you for the review John!

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 23 Apr 2024
Thank you for the review Rebecca.

4/10 Poor

Ahmed

Travelled with family
Disliked: Amenities, property conditions & facilities
Towels in the room were old and tattered. One of the towel had an hole in it. Extremely overly priced for an average hotel. Perhaps it was on Illini day but still $450 for one night?? The ‘free’ breakfast was unappetizing.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thanking you for staying with us, we appreciate the feedback. By telling us what you liked and disliked we can provide better services for future stays. We apologize for the towels we will look into finding those and removing them. Thank you again for staying.

8/10 Good

Gracie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and I felt safe
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for the review Gracie, glad you had a comfortable stay.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
We just needed a clean quiet stop and it was both. Close to shopping. Would stay again if I'm in the area.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for the review Sherri, see you next time!

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable beds
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Thank you for the review. Glad you enjoyed the beds.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Thank you for the review Sabrina!

10/10 Excellent

Kristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the review Kristan!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for the review Chris!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for the review Jennifer.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when visiting champaign
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for the review!

6/10 Okay

Tom

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Toilet seat was not clean. Towels were thread bare.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for the review and feedback Tom. We appreciate you letting us know, so we can improve for the next stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you for the review!

10/10 Excellent

Kacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay..clean n comfortable..
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you Kacey for the review!

10/10 Excellent

Viral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, easy checkin!
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you for the review. The hotel staff appreciates it! Glad to hear check in was smooth!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you for the review Lynn!

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Good breakfast. But… a pet fee of $40 !!! That’s unreasonable.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you for the review and feedback William. We appreciate you letting us know your thoughts and how your stay was.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and nicely decorated. They take "quiet" seriously, as there are multiple signs stating parties and other disturbances will not be tolerated. My stay was nice and quiet.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you for the wonderful review Shelly! We do our best to make sure all our guests have a nice and quiet stay. Thank you again for staying!

10/10 Excellent

George

Nice
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
Thank you George for the review! Glad you had a nice stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for the review Jennifer!

6/10 Okay

tommy, Bardstown

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff were not very friendly, nor helpful.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for the review, we apologize that our stuff was not friendly or helpful that is not the norm at our hotel.

8/10 Good

Tom, Cedar Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for the review!

10/10 Excellent

Scott

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for the review!

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine!
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for the review.

8/10 Good

Marianne, Mindoro

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the review!

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from gm on 11 Apr 2024
Thank you for the review!

10/10 Excellent

zhe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for the review Zhe.

2/10 Terrible

Janet

Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you for the review.

8/10 Good

Everett

Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Thank you for the review.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast spread, clean rooms, quiet for good sleep, safe well lit parking.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you Raymond, glad to hear you had a great stay!

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and new!!
Stayed 1 night in Mar 2024
Response from GM on 8 Mar 2024
Thank you for the review Maureen!

2/10 Terrible

chuck

Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for the review.

10/10 Excellent

Gary, Woodbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from GM on 7 Mar 2024
Thank you for the review Gary!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Clean. Remodeled nicely. Good morning breakfast. Fast check in and check out. Easy parking.
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Thank you for great review Tracey, we are glad you enjoyed the hotel during your stay!

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Nice room
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Thank you for the review Kristen!

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the Best Western Plus because it’s a nice hotel, and it’s conveniently located by shopping and dining. The beds are really comfortable too.
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Thank you for the review! Glad to hear you enjoyed your stay!

6/10 Okay

LaToya

Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Thank you for the review!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't stay at hotels very often (rarely) so I really don't have anything to compare but we were impressed with the breakfast. It was a nice stay overall. Did not use the pool or gym (they looked bigger in the pictures).
Stayed 3 nights in Feb 2024
Response from GM on 28 Feb 2024
Thank you Lisa for the great review. Glad we could give you a great stay while you travel. Thank you again for staying!

6/10 Okay

Bailey

Business traveller, Travelled with group
Property was clean. Beds are uncomfortable
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for the review.

8/10 Good

april

Liked: Cleanliness
Xx
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for the review!

10/10 Excellent

Zernial M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for the review!

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Thank you for the review.

8/10 Good

andrea

Liked: Cleanliness, staff & service
High school team allowed kids to run through halls until midnight
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for the review and feedback. The hotel staff does their best to keep the noise levels down and control guests. Thank you again for staying.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Beds are very comfortable
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you Jason for the review! Glad you enjoyed your stay and the beds!

4/10 Poor

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The customer service woman at the front desk was very rude on more than one occasion to us
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Thank you for your feedback. We will take back and discuss with the team.

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices are affordable
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the review Sandy.

2/10 Terrible

Adam

Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Thank you for the review.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Check in was easy and quick. Staff was very friendly! Room was spacious and clean. Beds were comfortable and hotel was very quiet. Hotel is conveniently located near shopping, restaurants, as well as easy access off the interstate.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thanks for the great review Brandon! Glad to hear you enjoyed the hotel.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on 22 Jan 2024
Thank you for your review.