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Reviews of Best Western University Inn

2.5 out of 5
Best Western University Inn
902 West Killarney Street, I-74 & Lincoln Ave at Exit 183, Urbana, IL

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 901 reviews" "
Rating 8 - Good. 332 out of 901 reviews" "
Rating 6 - Okay. 163 out of 901 reviews" "
Rating 4 - Poor. 91 out of 901 reviews" "
Rating 2 - Terrible. 53 out of 901 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rashid, Sevierville

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and front desk staff were friendly.
Stayed 2 nights in Apr 2024

4/10 Poor

Kristi

There was a musty smell to the room. Outrageously expensive for a 2 star hotel!
Stayed 2 nights in Apr 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

thomas

Liked: Cleanliness, staff & service
You can hear your neighbors through the walls talking not to mention loud TV's.
Stayed 1 night in Apr 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Would have liked heated pool along with hot tub. Did read site before hand so knew there was not either. Temp of pool was too cold to be enjoyable.
Stayed 2 nights in Apr 2024

8/10 Good

Patricia M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The colors for our bathroom was way to dark. Wish the hotel had a hot tub. Looks like breakfast will be good. Bathroom is to small for the type toilet installed. The bathroom door keeps hitting the stool.
Stayed 1 night in Apr 2024

8/10 Good

Taj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly reasonable for a Best Western. Better breakfast options than many in this price range - fruit, hot breakfast sandwiches, oatmeal, yogurt, pastries. Recently remodeled and generally in good shape. Room was quiet despite being on 1st floor not far from lobby and hotel was full.
Stayed 1 night in Apr 2024

4/10 Poor

yu

Travelled with family
Disliked: Amenities, property conditions & facilities
Not provide enough shampoo, lotion and paper pad, pen to write note. Breakfast area is small.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from Interstate and to campus via Lincoln avenue. Was clean and quiet. I would stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

Nancy, Waterford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, updated, easy to find, affordable, very nice staff. I would stay here again.
Stayed 4 nights in Mar 2024

2/10 Terrible

Lisa

Disliked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Jocely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Stayed 1 night in Feb 2024

8/10 Good

Kathy

Stayed 2 nights in Feb 2024

6/10 Okay

Christopher W

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Carl, Tampa

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Douglas

Stayed 1 night in Dec 2023

8/10 Good

Tom, Cedar Rapids

Liked: Property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the money
Very quiet and fairly clean. Only issues I had - the bathroom faucet was tiny- barely enough room to get my hands under it. Hot water was not very strong and water pressure was low. A few stains on the top cover of the bed. Breakfast was sufficient and the coffee was excellent and they kept it flowing! Hotel was very quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

8/10 Good

Ann

Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. No problems
Stayed 1 night in Oct 2023

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool being open and heated is a plus
Stayed 3 nights in Oct 2023

6/10 Okay

Alexa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Daniel

Stayed 2 nights in Oct 2023

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Skylar Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our group had 3 rooms and 2 of the toilets didn't work...
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and rooms were clean. Thoroughly enjoyed our stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a one night stay. The hotel was perfect for our needs. The hotel was clean. Our room was nice. It was close to the highway. The continental breakfast was good. We did not use the pool or workout room so I can’t comment on those. We would stay again if we are traveling through the area.
Stayed 1 night in Oct 2023

8/10 Good

Martha

Liked: Cleanliness
It was fine; just had a brief one-night stay. Seemed like an excessive number of rules to agree to at check-in (extra chg for extra guest, fine for smoking, etc; at least 5 extra steps) that all boiled down to nothing. I've never encountered so much red tape at other places; not very welcoming.
Stayed 1 night in Oct 2023

8/10 Good

Yordanka

Stayed 1 night in Oct 2023

10/10 Excellent

Riley

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Joey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a handicap room it wasn't wide enough for a wheelchair. The beds were high up so for a handicap person it was hard to get in the beds. The pool was very cold and dark and the ladders to get into and out of the pool were in horrible shape. No lift for a handicap person to get in the pool and no towels in the pool room itself. Other than that it was a nice hotel
Stayed 4 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

David

Stayed 3 nights in Aug 2023

10/10 Excellent

Lesley

Stayed 1 night in Aug 2023

6/10 Okay

ajay

Travelled with family
Disliked: Amenities
Daily room cleaning not available
Stayed 3 nights in Aug 2023

10/10 Excellent

Krishnakumar Divakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a decent hotel for stay. Staffs are very courteous and helpful. BF served was good though there were many options. Overall, I recommend this hotel for stay
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good service but chunky pillow and stinky AC air
AC smells of mold. Room air smells very stuffy and not fresh at all. AC units or filters definitely are either too old or have molds or issue. The room smells like old house. The pillows are kind of bad. All of them feel like stuffed with uneven cotton chunks. Not comfortable at all.
Stayed 1 night in Aug 2023

8/10 Good

Roy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Natarajan

Stayed 1 night in Aug 2023